Needed to get a new policy for my sister's townhouse. Called Mike Embree agency, spoke to Heather,…read moreand she had everything quoted, paperwork completed, and coverage approved to be effective on the desired date. This was done almost immediately. She was very knowledgeable and extremely efficient, a genuine pleasure to contact for business. Hardy V

We have been customers of Mike Embree insuracne for almost 20 years and every year they take crae…read moreof us. They are always looking out for their customers. Yanira goes out of her way( after business hours) and responds to my emails. The whole company is awesome. We have life, car and home insurance with them. The are literally an A++ team and company. Great Customer service Linda Cramer

I went into this office with my fiancé who had already spoken to Sam about his insurance needs. He…read morewanted to ask more questions about the quotes in person. We went inside and there were like 3 people on the phones. Once 1 guy was done, he asked us what we needed & he got Sam for us. Sam was friendly and patient. My fiancé had A LOT of questions & Sam provided his opinion on each scenario. The issue I had was that I saw my fiancé's EX-WIFE's information on the screen & that caused a bit of an issue because Sam said he was giving a discount based on 2 drivers when there would only be 1! I let him talk until he referred to me by the ex's name. How annoying! You really shouldn't assume, and my fiancé almost got embarrassed by Sam's mistake. I didn't know what they had been talking about on the phone. I just knew that they've been divorced for years and he shouldn't be calling me her name. Also, my fiancé said he never had a policy with her, so he didn't understand why her information would be on the same screen with him as if they were together. I guess it came from some insurance background report Sam pulled. Outside of that mistake, Sam was easy to deal with. The office was a bit dirty and dusty though, which was pretty gross. There were huge cobwebs in the waiting area & his desk was covered with dust. He wasn't professionally dressed either & it looked like he rolled out of bed and came to work. I guess it's cool if his boss allows it. They still need to clean!!! I have my own insurance, so this was the choice of my fiancé. So far, he's cool with the service.

My daughter (a young Marine) got stationed in NC and bought herself a car. Here at home in CA she…read moreused to pay $50/month ($300 for a 6 months premium) so you can imagine my surprise when she told me she got Geico and her 6 months premium was $2,034!!?? You bet a dropped everything and started getting quotes from different insurance companies in NC. I was shocked to see that almost all of them quoted me about the same! E-surance offered a bit less, around $1,600. Originally State Farm didn't even give me a quote online! To be honest, the only reason I even check them was to see how much they will quote me (considering the fact they are one of the most expensive ones out there) but I assumed the reason I didn't even get a quote was because the number was so high it couldn't even fit on the screen. Anyway, the very next day I got an e-mail from Daniel Price (one of the agents working in this office) apologizing that their system didn't give me a quote and offered to help me. By then I was so frustrated with those high numbers that I didn't want to even think about insurance agents. To me they all looked bad! So I basically sent him a border line rude e-mail, explaining the situation and telling him that if he can't beat E-surance's $1,600 he better not waste my time. He not only managed to deal with a nasty upset mother but also managed to offer a better quote! Very patient, very understanding and very knowledgeable! I have no idea who that unhappy person before me talked to, but I can't say a bad word about Daniel! In fact, I have only good things to say! He answered ALL of my questions (and you can bet I had a TON!). He not only answered them, but he did it in a timely manner! He also explained very patiently to me why her rates were so high (darn NC! You people are nuts to live there with politicians like that!). He treated me like a human (something insurance agents don't generally do). Let alone he offered the best quote! And did not ask for half the policy in advance! My daughter is making monthly payments. He's been also very helpful with the questions I had about the insurance laws in NC. My daughter got charged some crappy fee cancelling her Geico insurance. Daniel helped with that too even though it wasn't his business! Yeah, I like him. I feel my daughter is being well taken care of. I'll update this review as time goes by and I have a bit more to say about this office but so far I am beyond satisfied with the service provided! Wish all insurance agents were like him! Thanks, Daniel!

Very helpful and informative Provided worthwhile information on insurance coverage and benfits.read more

Cecil Burt has been our insurance agent for the last 35 years covering our auto and home. He has…read moreworked with us to make sure our coverage is appropriate and his staff is very professional. Over the years we have had several significant claims that were handled very well. I highly recommend Cecil and his team for your insurance needs. William Cline

Highly recommend Watchmen for your insurance! I didn't really understand what I needed for my car…read moreinsurance or what to look for, and they did a great job explaining the different options and found me a better price than I had before with better coverage. Super friendly & helpful insurance agency :)

Billy Gooch was my agent. After multiple attempts to change my policy I had to have my brother in…read morelaw call him and demand he return my calls. After several years of horrible negligence I canceled my policy when it was time for renewal. Even though I signed the cancellation documents, I was still charged for 4 months on a canceled policy. I had ti change mt banking account in order to stop the charges. I have no idea why this company has a 5 star rating. If I could upload my email correspondence on this site I would. I had homeowners, multiple car insurance and renters insurance. My address was incorrect, I dropped my ex husband while we were going through a divorce and he was able to call and get added again. I paid for his insurance for months while he was living with another woman and Billy refused to return my calls to remove him. After charging me for insurance after I canceled my policy I've asked for a refund for the 4 months they refused to stop withdrawing money. I was told I needed to contacts state auto myself to get refunded??!!!!! Worst experience I have ever had with any service anywhere! I had roadside assistance, the two times I called for service I was out of range for service. A bunch of misogynistic men running this company. I've also written a letter to Dave Ramsey and forwarded all my email correspondences as he was the reason I went with them to begin with. BEWARE!

They were extremely helpful when I needed homeowners insurance right away. Lauren Washington has…read morebeen very knowledgeable and incredibly responsive.

Great insurance company! We are extremely happy with our service and the professionalism of this…read moreinsurance group. Thank you, Conaghan.

Excellent, consistent, and prompt service. Working with Wanda at SJ Adams has made finding…read moreinsurance policies and renewing those policies quick and easy to where I hardly have to think about it or wonder if I'm getting a competitive rate (and isn't that all you want out of a broker?). 10/10

Worked with Shaun and his group for a few years. The process has always been easy, fast, and…read moretransparent. They make sure to always look for the best prices for my needs and are very easy to get in touch with whenever I have a question. I have no regrets going through SJ Adams for many of my insurance needs and plan to continue to indefinitely. HIGHLY recommend.

It is great working with Jason and his team. Always responsive and takes care of my business needs…read more HIGHLY recommend.

I was in contact with this company for a month before I needed my policies setup. The day I needed…read morethe policies to take affect (which they knew the date) I didn't hear a word from them. Called office several times and could not get anyone on the phone to take payment and set policies up. By the time they called me back I went with another company. After posting my initial review I was emailed twice This is the last email: Jason Smith 10:44 AM (12 hours ago) Pamela we called you multiple times. I saw all the emails from Karla to you as well. But guess what, we are human and arent perfect. Only Jesus was. We are going to make honest unintentional mistakes. Everyone does. Are you saying you never have? So why do you feel you need to punish someone or an agency for being human? Have you no mercy for people making mistakes? Does it really make you that bitter and angry to have to hurt them for not doing anything intentionally wrong? We dont make money unless we write policies, so obviously we do whatever we can to write as many as we can. It does us no good to quote someone and not write a policy. That being said, if we dropped the ball then thats on us and we lose a customer,it's ok, we can't write everyone and we will drop the ball from time to time. Losing them is on us. Thats no reason to punish someone or leave a bad review to hurt their business. What if it were your business and you had an employee make an honest mistake and the client bashed your business on the internet? How would you feel. If it makes you feel better at night to do that then leave the review as it is. I forgive you regardless of what you decide to do. Im glad you found a better rate also. Things work out, no reason to be bitter and hurt people more over things that aren't done intentionally. I hope you find some forgiveness in your heart one day as well. Have a good weekend. "

We switched to Barber Insurance last year and honestly wish we had done it sooner…read more I didn't realize how little I understood about our coverage until they walked us through it. They explained everything in plain English, answered all of my (many) questions, and never once made me feel rushed or pressured. It felt more like sitting down with someone who had our best interest in mind than a typical insurance conversation. They also found a couple of gaps in our coverage that could have been a big deal down the road. That alone made the switch worth it. Any time we've needed something, whether it's a quick question, proof of insurance, or reviewing a policy, they're quick to respond and super easy to work with. It's just nice knowing there's a local team you can call who actually knows your name. Highly recommend if you want insurance to feel straightforward and stress-free.

I have been working with the team at Barber Insurance (Mark, Dawn and now David) since we moved to…read moreNC 13 years ago. They are outstanding. They have the benefit of a wide network of insurance providers, but still maintain that family business approach. They know their customers by name and personal service is their focus. I recommend them to anyone who asks.