The care in the Emergency Room and ICU is great, the staff is kind and compassionate however I…read morecannot say the same for the care in other departments. The nursing staff outside of the ICU is just plain rude... I understand that there are staffing shortages across all hospitals but basic human compassion and kindness went out the window in gen med. On top of all that the hospital is filthy- like incredibly filthy. I don't recommend getting treated here unless it's a life threatening emergency and it's the closest thing around.

Bad service! My dad has surgery.. but nobody take care.. no call to remind about surgery.. dont…read moredrink or eat before have surgery .. when we came they said don't drink clopidogrel before 5 days.. but nobody talk about that before.. bla bla....

The staff in CBAT are so very clearly not listened to, overworked, and underpaid. This is…read moreabsolutely insane that the staff still do an amazing job under these working conditions. The snacks were never restocked, they were dealing with code yellows while understaffed, and when the staff ask to buy new supplies for the kids, its takes so much time to deliver or they just get completely ghosted! Again, the staff is amazing but management could use a lot of work. My Childs favorite staff were, Mandy, Gio, and Abby. Do better!!

I never imagined I'd be writing a review like this, but after what Franciscan Children's did to our…read more12-month-old son, I can't stay quiet. Our baby is medically complex and ventilator-dependent. From the moment he arrived, they made unauthorized changes to his trach and vent settings. Nurses admitted to suctioning far beyond the safe depth. The tubing was never replaced during his stay and was full of mucus and visible mold. Alarms went ignored. We found him choking on secretions more than once while staff stood by. They inserted an incorrect feeding tube, gave medications unnecessarily, and failed to send proper documentation when transferring him back to Boston Children's. Even BCH staff were stunned by the state he returned in. This place didn't care. They didn't treat him like a human being. They made him worse. They lied, avoided accountability, and acted like we were the problem for asking questions. I wouldn't trust this place with a houseplant, never mind a child. If you are a parent, please do your research. Franciscan Children's failed our son in every way that matters.

Dr. Chin is ok but not great. He is way too fast when it comes to examining or he just listens to…read morewhat you say and doesn't examine at all... His assistant forgets to get me information to another office/ appointment after Dr. Chin asks her to do it almost every time. Sometimes I cant understand what she just said. He never does follow up appointments. He does seem nice but i just always feel rushed.

This is for the PT section of the Brighton Marine facility…read more Ring Ring Her "Brighton Marine Center" Me "I'd like to make an appt for physical therapy." Her "What is the problem?" Me "I have rotator cuff tendonitis." Her "What part of the body is that?" Me "Uhhh...shoulder..." Her "How do you spell 'rotator'?" Me "Uh..R-O-T-A-T-O-R" Her "How do you spell tendonitis?" Me "It's not really my field so I don't know." Her "Well, I'm just the receptionist." Me *CLICK* Called Joint Ventures and the woman that answered the phone was knowledgeable and very nice. Brighton Marine should hire a receptionist that at least pretends to know what she's doing.

After an unexpected medical emergency at home, I was taken by ambulance to Beth Israel Boston. The…read morestaff in the emergency room were compassionate, caring, and professional. They provided me with the immediate care that I needed. I am grateful for all that they did for me and my family. In addition, Dr. Bethany Roy was my doctor on Farr 11. She and her staff were amazing! They helped me understand my medical conditions. They provided me with the tests I required at the time, and they set up future medical appointments. I appreciate all that they did for me.

While medical care in the US has been declining it is evident that BIDMC has decided to be the…read moreleader in showing us how bad things can get. they lower the bar at every juncture and find new ways every day to prove they are a leader in hiring the most incompetent staff in the industry. I openly question whether all those folks with MD after their names are even truly MD's at all. The place can't even hire people that know how to answer a phone and the ones that do can't figure out how to transfer the call correctly. The leadership should just resign, they couldn't care less about patient care, it's all about profits and if that means incompetent practitioners that require you to be seen multiple times so they can bill excessively then that's what they do. What a truly pathetic place lead by pathetic careless individuals more concerned with their preferred parking than actually making peoples lives healthier.

Outstanding experience -- the staff was welcoming, professional, and extremely helpful. Strongly…read morerecommended.

Easy to get in and out quickly. Nice looking environment for a waiting room. I wanted to go…read moreSaturday but they were closed for inspection, that was the only downside but overall positive experience.

I spent about six hours in the emergency department with my roommate and we had a fairly expectable…read moreexperience. It was fairly crowded, but we were called back for testing in a pretty reasonable manner. The providers were fantastic at keeping everyone relaxed despite the overwhelming night. The front desk receptionists are kind and attentive to everyone - the waiting room was pretty well-managed given the crowd and timing. I appreciated the water and phone chargers that are provided in the waiting room! However, following the blood test, we were not told that the results would be available for review on the online portal until nearly three hours of waiting for a doctor to call us back. We received her results within the hour of the test and could have left right after, but killed time waiting. I've taken other people here in the past and have never had this problem. Better communication in that regard would have been appreciated. Overall, it was a fine experience and this is definitely my go-to ER over the others in the area. Personally, I see several providers in a variety of specialities at Brigham outside of the ER and have had nothing but good things to say, especially the dermatology department. As an out-of-state college student, Brigham is always in my insurance network and it's never a huge hassle to schedule consultations or follow-ups.

Not baby friendly. NICU is not easily accessible to c-section patients severely impacting bonding…read more Extended family are not allowed to cover for fatigued, overwhelmed and ill parents, so the baby is alone during times they could be cuddled and comforted. Yes, it is a little run down but they could still work to bring families together.

*sigh* It's been one problem after another since BMC took over from St. E's, where I'd been a…read morepatient for over 24 years without a single issue. I got a letter from BMC about a problem with Medicare. Though the envelope was addressed to me, the letter was addressed to someone else. TWO someones in fact: At the top it says "To: Isabel something" and in the body it says "Dear Pinnace somebody." And "Medicare file has a conflict with your name, date of birth and/or gender." Ya think?? You are clearly confused, BMC. Are you using AI maybe? I only ask because I have had Medicare at St. Elizabeth's for five years without a problem and now you have taken over and everything seems quite shall we say, fucked. So I called BMC, waited on hold, talked to someone I could barely hear--she sounded like she was at the bottom of a well. She put me on hold again, and after a while, without coming back, transferred me back to the main menu again. I pressed the option I thought was best and got put into a hold queue. For 25 minutes. Finally I pressed the option to get a call back. The recording said "Do you want a call back at..." and said a totally different number that isn't me at all. *sigh* My sweet Lord, these people have no clue. They give you a chance to enter a different number, so I did that. That was two hours ago. Now it's after five. I put a note in the patient portal, but they give you so few characters to write that I could hardly explain what happened. In the portal I saw a category for "Letters," presumably for the Letters they sent to you? I checked, and it says that I have no Letters. But I have this Letter in my hand. God, I miss St. E's.

The pain clinic is an absolute disaster. They need to update the waiting room, providing more space…read morefor people to sit. Providers run up to 45 mins behind, regardless of the time of your appointment. Equipment and rooms are dirty, old and outdated. There is one very nice medical assistant who makes this experience somewhat pleasant. The Providers seem to switch out every 3-4 months on rotation, I have seen some truly terrible MDs and some very decent ones. Coming here once a month is miserable.

This review is about the insurance process and scam. When I made the appointment with Beth Israel…read moreLahey Health at Chestnut Hill, double checked again and again, they promised they accepted my insurance as in the network. Then I called back to confirm if my insurance is accepted and in the network, I got the same answer, but when the bill came out, it showed out of network and I have to pay every penny although I have met OOPM. If I know they were not in my insurance network, I would not to visit them. Definity will not visit this hospital and would not recommend them to anyone I know.

When you end up in the hospital the quality of care you receive can make all of the difference in…read moreyour experience. The team at Beth Israel Deaconess Medical Center was well-informed, well-equipped and exhibited superior bedside manner during my stay after having emergency surgery. During my time at the hospital Dr. Anu Hazra in infectious disease was quick to ensure that I was going to recover as soon as possible. My surgical team made up of Dr. Umesh Metkar and Dr. Michael Van Hal, were extremely knowledgeable. But what put my mind at ease was not only the display of their medical expertise but the care with which they treated me as a patient. Dr. Umesh Metkar and Dr. Michael Van Hal took the time to thoroughly explain the procedure, next steps and recovery time and helped me feel more comfortable putting my faith in his surgical skills. During my recovery they checked in on my progress and continued to exhibit unrivaled professionalism, empathy and attentiveness to my care. In addition, the entire team of nurses and staff within the transplant unit mirrored the exceptional traits that Dr. Umesh Metkar and Dr. Michael Van Hal has displayed during each and every one of my interactions with them. They remained steadfast in their dedication to quality care, ensuring that my health was closely monitored and that I was made to feel as comfortable as possible. When I had any questions or issues that needed resolution the nursing staff was able to respond and come to my aid. In particular Julie, Christie, Melissa, Ligaya, Andrea, and Yelena were wonderful! The nursing staff was smart, personable and are what I would consider to be one of the biggest assets to Beth Israel Deaconess Medical Center. Should you ever need medical treatment, this is the team you want on your side. I cannot thank Dr. Umesh Metkar and Dr. Michael Van Hal, Melissa Aiesi, Ligaya Hannaford, Andrea Barbosa, and Yelena Kozhebrodskaya and of course Liz for all that they have done for me and all that they continue to do for all of their patients.

Nurses. And all staff are very friendly and patient with those who are frantically worried or in…read morepain I was out of sorts mixed u up about the hallways and anyone I asked was happy to steer me in a good direction The staff in the pre op area are focused on their wok The DR EXPLAINED WHAT WAS ABOUT YO HAPPEN EXCELLENT RXPER

I didn't get responses from the knee surgeon about any results of mri or blood work. Was not happy…read morewith the services. Not going back!

DO NOT GO HERE--THEY ARE FRAUDS! This place *falsely* advertises itself as an Urgent Care but…read moreactually turns away patients in pain. My college student, scared and crying, was *refused treatment* due to an unadvertised, unposted, completely arbitrary policy. Here's the infuriating backstory: My student developed a health issue far from home. We did everything right--checked our **Blue Cross/Blue Shield** insurance website, called to confirm, and even had a **Blue Cross rep speak directly with Carbon Health Brighton's billing office.** Ryan from Carbon assured both Blue Cross *and* us that our insurance was accepted and only a small co-pay was needed. But when my student arrived? She was taken to an exam room *only to be told by a nurse that they actually wouldn't see her.* At this point, she's crying and scared, only to be fed some **B.S. excuse** that they *don't take HMO coverage* and *only* accept patients referred from a nearby hospital. **WHY CALL YOURSELF URGENT CARE IF YOU WON'T HELP SICK PEOPLE?** And let's be clear--money was NOT the issue. We would have paid whatever it took to get her seen. But Carbon Health Brighton apparently values bureaucracy over basic human decency. **If you care about your health, GO SOMEWHERE ELSE.**

Went in with a lung infection. Doctors were super nice and I was in and out pretty fast. Got a…read moreprescription that really helped. Front desk person was kind and helpful. My co-pay for this place was more expensive compared to other doctor's office's but that's probably just a my insurance thing.