All personnel were friendly and efficient. I was seen promptly without an appointment and results…read morewere excellent. I would definitely recommend.

Went in today for a second visit over the past two years. I cannot tell you how impressed I am…read more Quick, clean, kind and very efficient. I can't recommend this place more. So pleased and grateful we have this in town.

The front desk gentleman was very friendly, courteous and upfront about their long wait time…read more 11:00AM on a Thursday and a 2 HOUR WAIT for a NURSE. They did NOT require patients too put on a new mask... and one was chronically coughing. Yet, the nurse took my information from a separate room on her phone due to Covid protocols. Nobody seemed to write anything I said down. This resulted in me repeating a month-long history of medical visits, for various symptoms, all the medications that resulted from them and all my current symptoms... Half a dozen times! When I did finally meet with the doctor, she was an excellent listener, very empathetic and supportive. I might recommend her...but all she prescribed me was an antihistamine nasal spray. My symptoms are severe, and definitely need further treatment, but she simply did NOT know what to do for me. She said she wanted to prescribe me antibiotics, but she feared the side effects would make my current symptoms even worse. WORST PART: I showed the doctor two red bite marks, on my right forearm, and assured her I had a picture of the bites, when they first happened, and they were red circles. I requested a basic LYME DISEASE blood test. She REFUSED detest me, for Lyme disease and tick borne illness, because she said, "your symptoms don't relate to that." My symptoms are classic for Lyme disease: headache; diarrhea; nausea; fatigue; etc. this type of medical ignorance is extremely dangerous. If ANY of the 300+ kinds of tickborne illness, of which we only test for one kind of Lyme Disease, is not diagnosed and treated early, it can become chronic for LIFE. THE DEAL: In future, I would reserve using this walk-in clinic for absolute emergencies only... and only those that don't merit going to the ER!

All staff were so kind and helpful and quickly helped me as soon as I walked in due to a quick…read moreemergency allergic reaction. There are not many urgent cares in town near the Seaport area so I came here and thankful they were open til 8:30am. Thank you!

Over an hour wait but worth it when we saw the very professional and attentive RN and then doctor…read more Great care. Thank you!

Good to know you can come here on Sunday morning at 9 AM and get seen by a doctor within minutes…read more I recommend this place if you have to see someone quickly. There is plenty of free parking in their parking lot, there is a receptionist on the first floor to give directions where to go or help with any other needs. Beth Israel's's Urgent Care is located on the second floor, there is an elevator a wheelchair if needed. The office suite is clearly marked urgent care, very important. If you are stressed or in a situation you don't want to have to second guess where to go. My doctor examined me thoroughly and had a medical assistant. My exam was quick. This is urgent care and being quick is a good thing. . I did not have to go to an emergency room for which could take hours maybe even days to be seen, especially at a non Beth Israel emergency room. Even then, taking up the space and time in an emergency room makes it difficult for those people that are really in crisis with a high need medical issue. If I needed an emergency room, BI Urgent Care would have sent me or made sure I got there safely. So this was the perfect option for me rather than waiting for an appointment after a minor car accident. Or emergency room. I'm very pleased with Beth Israel, as medical provider in all areas of care including surgeries. Hands down, the best option. Discharge/service note was giving to me at record speed and my medication was called in in the same manner. I've been coming for my primary care to this location for several years. Professional staff at the front desk make my visits run smooth. the doctor examined me, I felt confident in his ability to assess me. Today was pleasant and efficient I was in and out of there quickly. And that's what I want when you have been in an accident or some other life incident.

Mass General Brigham Urgent Care - Brookline…read more I am leaving this review to document a deeply upsetting and unprofessional experience at Mass General Brigham Urgent Care in Brookline on February 7, 2026. I arrived with a near-complete loss of voice and checked in promptly. I waited approximately two hours, during which time multiple patients who arrived well after me were called ahead. When I politely asked the front desk staff about the delay, I was told that "other patients' conditions were more important than mine," without any explanation or transparency. Online appointment scheduling was not available that day, and this is an Urgent Care facility--not an Emergency Room--so this handling was confusing and frustrating. Eventually, a nurse brought me back, took my vitals, and listened attentively despite my difficulty speaking. This part of the visit was professional and appropriate. Unfortunately, the encounter with Megan Phillips, CNP, was the complete opposite. She entered the room and immediately accused me of refusing COVID and flu testing, which was untrue. I was trying--despite being almost unable to speak--to explain that I had no symptoms consistent with either illness and to ask whether, if tests were negative, treatment options or referral for vocal cord inflammation could be discussed. No physical exam was performed. Instead, Ms. Phillips responded in a dismissive and aggressive manner, stating that steroids are only given in "special" cases such as singers or media personalities, implying that I did not qualify. I am a preschool teacher, and my voice is my primary professional tool and my only source of income. There was no effort to accommodate my inability to speak or to truly listen. My husband, who was present, expressed concern about the two-hour wait and lack of evaluation. At that point, Ms. Phillips abruptly said, "If you are refusing tests, I am done here," turned around, and slammed the door shut, effectively ending the visit. Being treated this way while physically unable to speak was humiliating and distressing. When I returned to the front desk to ask for a supervisor or guidance on filing a complaint, I was told no supervisor was available. I was handed an After Visit Summary that contained no documentation of my symptoms, history, assessment, or care, only a list of future appointments--despite the fact that no meaningful care had occurred. After waiting two hours and receiving no treatment, I asked if I could be seen by another provider. I was later told that no provider in the department was willing to see me, that I was no longer welcome, and that I should seek care elsewhere. I was dismissed from the facility without care. This experience was shocking and profoundly disappointing, especially within the Mass General Brigham / Brigham and Women's system, which presents itself as a leader in patient-centered care. I sought help in good faith and was met with hostility, dismissal, and exclusion at a moment of vulnerability. I hope this review prompts serious reflection and corrective action. No patient--especially one who is physically unable to advocate for themselves--should ever be treated this way.

I just left this place. What amazing service and care. From the front desk, to the nurses to the…read morePA. Really impressed. I have come here with my kids several times and don't remember the service and care being this strong. Highly recommend this location

I can't believe the reviews I am reading here about MGH…read more Was I in the same place becauce the place I was in didn't seem like I was being treated as the Four Seasons. On Saturday I went to my pharmacist and asked her if there was anything I could take to help with the symptoms and pain I was having. She said you need to see a Doctor don't wait til Monday. So I went to MGH Medical Walk-IN-Unit on Sunday May 1, 2011. My symptoms were fever, sever pounding headaches which seemed worst than having a migraine,dizziness, stomach pain, chills, unable to swallow, pain running down my legs and unable to eat or sleep for four days. I waited at MGH for about 2 hours at which time I saw a Dr Herb Lin who I found to be rude and unprofessional. You talk about " Patients Rights And Responsibilites" If all you need is a computer to diagnose someone than I can do that because that is what Dr Lin did. (Do you think Doctors are on Facebook) I sat there while he typed away as his computer only to take a quick look at my throat then made his diagnosis. A real doctor would have check my glands, my stomach, my head, my legs. You would think with such a prompt diagnosis that there should only be a 10 minute wait as it seems Dr Lin must be getting paid by the number a patients he see's. This really puts a bad taste in my mouth. I not saying this is a bad place but at least stay away from Dr Herb Lin.

I only come here when I have literally no other choice and even then I'd rather suffer than be…read morehere. After sitting here for close to two hours (and still waiting....) I have gone in, had my vitals checked, and that's it. They haven't taken a single person in since I've arrived (and the room is almost full). When I went back to get my vitals checked the rooms were empty, people were sitting at their desks, nothing was happening. I'd love an answer as to why it takes seemingly forever to check out a patient.

Excellent care, friendly, call back to check on you. More than most doctors offices!…read more Happy to have gone.

I received a bill in September 2025 for a service that was incurred on 11//27/2023. I paid the…read morestatement in full back then as I recall. I this is the first invoice that I have received stating that I owe an additional 83.37 for the visit. I have received no communication from this company until the recent bill. The Bill has a number to call for questions that refers me to another number 833-487-1313. Upon calling I get the same message to call that number. If I owe money, I'd be happy to pay it, but this situation gives me no recourse. Bad, bad business.

Terrible physical therapy! They just print off exercises and…read moregive them to you. Visit is no more than 20 minutes! Yet they are happy billers with your insurance.

After complaining of abdominal pain I had the privilege of waiting 3 hrs for testing. Furthermore…read morewhen I V was pulled out I bled all over the parking lot! I guess you have to be passing out, heavily bleeding to be seen! Terrible place!

very caring. they are the Best doctors and caring and wonderful nurses everybody in this hospital…read moreis wonderful extremely caring, extremely smart and there are the reason I am still alive today. The nurses have the best in the world. I cannot speak enough of how wonderful the nurses are and how helpful and caring.

Absolutely awful! Very disappointing! Seven hours to get bloodwork back. Five hours to be…read morecalled back for a CT scan. Just terrible! Left us in a waiting room all day with no lights on.

Lifesaving care. Medical issues related to work stress. Received help that I needed. Terrific…read morestaff, especially PA Burke.

I was seen here over a year ago and apparently had a balance that had to be paid. The only…read morecommunication I received from the office about this was a call about 2 weeks ago and when I called the office back the woman on the phone put me on hold and hung up on me. Instead of trying to contact me again they sent my bill to collections.

I am writing to express my dissatisfaction with my recent experience at the Summer Street, Boston…read morelocation. I had a scheduled appointment at 9:30 a.m., however, the office was running more than 25 minutes behind. Given that the office opens at 9:00 a.m., this level of delay is concerning and suggests potential operational or staffing challenges. Due to the delay, I requested a refund of my copayment and hope this is refunded within a reasonable amount of time. While I do not typically raise complaints, I had to take time away from work and had a limited window to attend this appointment. I specifically scheduled an early morning time to minimize the likelihood of delays, which unfortunately was not the case.

Dishonest Pricing! GO ELSEWHERE!…read more Went to Carbon Health on Summer St for a simple blood draw - was quoted $10 with insurance. Got the bill - was charged $605 for a 15-minute visit for a blood test that was $30. They added a $575 "new patient" fee--there was no actual new patient visit. Insurance paid $400 - so we had to pay $200 (not $10). But really - $605 for 15 minutes. Called them and they said that was the price. Shady billing practices!! Will never go to any Carbon Health again.