My daughter saw a used Mazda that she was more than interested in. Someone referred her to Kevin. He had the car ready in front for her to test drive. Kevin was extremely professional and so not pushy. He said, take it out and let me know what you think. She loved it. Kevin assisted with securing financing and she is driving off happy. I recommend Kevin "with the beard". Worth the visit . read more

Danbury Hyundai - Kevin....best at Danbury Hyunadai - Car Dealers Near Me - Danbury, Connecticut

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I strongly recommend steering clear of this dealership's service department. The dealership had my 2022 Hyundai Sonata for approximately five weeks after I was informed that a part they previously installed failed, causing the engine wiring and wiring harness to melt. Despite this being a repeat issue connected to their prior repair, service advisor Nick attempted to charge me two separate diagnostic fees. His communication throughout the process was extremely poor, and he lacked the professionalism and customer-service skills needed to handle such a serious situation. When I requested my complete dealership file, Nick refused to provide it. Adding to my concerns, the repair appeared on my Carfax as being reported by a Fiat, Dodge, and Ram dealership--even though I dropped my vehicle off at Hyundai, not that dealership. I was not given a clear explanation for this discrepancy. I constantly had to push for basic information about my own vehicle while my legitimate safety concerns were dismissed. After extensive wiring damage connected to a part they installed, I expected transparency, accountability, and reassurance that my vehicle was repaired safely. Instead, the poor communication, questionable documentation, and refusal to provide my complete file left me with no confidence in Nick or this service department. I also later found out that you can choose your own service advisor--do yourself a favor and stay away from Nick. read more

Danbury Hyundai - Car Dealers Near Me - Danbury, Connecticut

1). I made an appointment about 10days in advance; I arrived about 5 minutes before my appointment, but took 30+ min for them to check me in. 2). Car was in just to have a look over and recommend anything that might need to get done, they said rotors a little corroded and squeaky, $800 to resurface em ... I reluctantly agreed and was told it would be about a 2.5 hr wait 3) about 90min into waiting they said all 4 pads need replacing too (this is an EV with under 25k miles ... brakes are almost never used b/c I use the regenerative for like 99% of braking), bringing the total up to a whopping $1200 ($580 per axle) for pads and resurfaced rotors 4) as kindly as I could I told em I thought I was being hosed (specifically said that I'd get the work done this time, but at the price they quoted for just resurfaced rotors and pads that I'd likely not be coming back to this place w/o figuring out how to get another opinion / quote) , which was likely a mistake b/c im writing this review from their waiting room, where I've been holed up for 5+ hours now, more than double the time I was told this could take ... it's 6:25p as I type this, and most all staff inside dealership left over an hour ago, im in here with the cleaning crew ... dude did just come from service area to say they still working on my car and that they haven't forgotten about me ... the cars that came in well after me have all been serviced -like almost 2 hours ago the last person in waiting room got their car back... again, this is for new brake pads and resurfaced rotors on a car with only 25k on it (which internet says most competent shops should be able to do in 1-2 hrs). 5) at checkout they gave me voucher for a free detailing "for the wait" ... dude was like when you bring it in for detailing it'll be a couple hour wait!! lol ... Just all around a pretty trash experience. read more

Found a pre-owned Hyundai EV online so I decided to check it out. Cassandra answered all my questions about EV and I ended up purchasing it! I'm happy w it. read more

I have purchased, not leased, 4 vehicles from Danbury Hyundai, and all have been very positive experiences. My most recent purchase on January 31st, 2026 was for a Certified Used 2025 Hyundai Sonata Limited. My salesman was Courtney D, and he was absolutely great, as was the Finance Manger, Randolfo. Both were very helpful, professional and understood what I was looking for, and where I wanted to be financially. We were able to close the deal seamlessly with no stress. If you are looking for a new or used vehicle, I would recommend this dealer, as well as the two gentlemen that helped me out, Courtney and Randolfo. read more

Let's face it- the overall car buying experience is stressful- but these guys are horrible- asked to see what was still available for sale on the lot for a car and trim level only to be asked which car do you want- did not ever answer the question and showed the wrong car and trim- then presented a true-car price and was told they would not honor it. Made a deposit on a vehicle- called 2 weeks later to cancel and get it refunded - spoke with a manager who said they would refund it and then 9 days later got a call to say the car was now ready- sales person had no idea I asked for a refund and found out the manager never passed on the message not refunded the money. Take the time to go up to Torrington Hyundai- 1000% better experience. read more

Car's advertised were not in Danbury but in Stamford. Tried to force me into an expensive lease that I didn't want. I was looking for a deal on a hybrid, but they didn't want to tell me that they didn't have any at the moment. Ended up driving to Torrington Hyundai and bought a 2025 hybrid Tucson. Love it! read more

STAY CLEAR FROM THIS DEALERSHIP AT ALL COSTS!!!!! My mother in law just recently purchased a 2025 Hyundai Tuscon. She was promised floor mats, wheel locks, and get this.....a manual for the car. Her salesman was Christian. She waited weeks with no follow up whatsoever from Christian or the dealership. My mother in law proceeded to physically go to the dealership yesterday to finally receive these items and was very frustrated by the lack of professionalism by the salesman Christian. At one point he actually had the audacity to state and I quote : "I am trying to fucking help you and what is your fucking problem!!!!. Keep in mind, she is 70 years old as well. If this is who this dealership employs as salesmen I recommend going elsewhere without a doubt. And one last note, how in the hell does a new car not come with an owners manual. read more

The customer service from the woman in the "Service" area was very frustrating. I needed to come in to have a light bulb replaced on one of my headlights. I was told by one person that there was a 2:00 pm appointment today, and she took my car's VIN# and the make/model of my Hyundai and called me back very shortly to confirm that they did indeed have the correct light bulb in stock to be able to replace the burnt out low beam light on my car. I said I'd definitely like to come in for the 2pm appointment if it was still available. She said that it was, took down my information, and she was very friendly and helpful. All good, so far! When I got transferred from the woman in Parts back to the woman in Service, however. the new person said there wasn't any appointment booked for me. Then, even though the 2:00 time slot was indeed still open, she said that was a "Drop Off" appointment slot, not a "Wait" time slot, so I couldn't wait there for the car. I asked what time they closed, and she said 5pm. I said I was willing to waiting up to 3 hours, if need be...I could do some work in the waiting area. She said that, no, the first available "Wait" time slot wasn't until next week. I said I needed to get the bulb changed as soon as possible because it was illegal to drive with only one headlight at night. She provided no understanding, no cooperation, no flexibility to accommodate my needs to simply get one bulb replaced today...within a 3-hour window between the 2pm appointment time and the closing time of the shop. Really nice customer service orientation - not! I will just go to another Hyundai service center. read more

Never bought a car here but people seem to be nice. I charged my car here and the lady from sales came and offered a coffee without trying to sell me a car read more

Danbury Hyundai - Danbury Hyundai electric charger - Car Dealers Near Me - Danbury, Connecticut

I had Cassandra as my associate and she was amazing, I went in looking for what I thought I wanted and it wasn't what I expected. She picked out a Hyundai Tucson thinking it would be a better fit for me overall. She was right! I went else where and test drove 2 other cars and came back specifically asking for her. I couldn't recommend her more, everything went smoothly and I'm very happy in my new car. They didn't have my new plates in when I went to pick up my car and she made sure they were shipped to my house as I'm out of town and I shipped back the dealer plate easily with the instructions they included with no extra cost to me. Very happy overall and would highly recommend asking for Cassandra! read more

Danbury Hyundai - Car Dealers Near Me - Danbury, Connecticut

Jesus Benitez was incredible to work with, and very patient with me as I was deciding on color and class. Absolutely LOVE my 2026 Palisade and so grateful I made the trek out to see these folks. 10/10 would recommend! read more

this is in regards to my overall experience, particularly service at stamford hyundai which is owned by this dealership, and i can't imagine things are better here. There are too many reasons why this dealership gets a plethora of one star reviews. And also not to mention they are not associated with the Better Business Bureau - that is because in order to be associated with the Better Business Bureau you need to agree to their practices which clearly they have not and it shows very blatantly... and to be honest with you, you are better off putting your car on a tugboat and sending it to Korea to have it fixed. it will definitely be back to you in a more timely manner and you will probably get quicker updates via international mail then this dealership, because i have received ZERO and have had to call and stay on them every day! the incompetence of this dealership is mind-boggling and it is beyond a sorry excuse.. I will never return here ever again... and look, don't take it from me, take it from the multitude of one-star reviews.... and to the dealership, don't even bother responding to this because there is absolutely nothing that can make up for this abhorrent way of doing any sort of business. i can't imagine anyone that works here really truly loves their job and beyond that, who would, working at a low quality car dealership contributing absolutely nothing to society.... with all that being said, I don't hold it against the employees completely, I hold it against management and whoever owns this dealership because as I know with any business, it trickles down from the top and clearly the top is at the bottom of the professionalism pile. thanks for pretty much nothing but an inconvenient headache. You couldn't offer me a free car to make up for this absolute lack of everything on every level. icing on the cake is when i get there, to finally get my car back after 15 days of waiting.. back orders. no loaners. and the guy GEROGE.. who can't be trusted and is beyond lazy, who also never once called to give me any updates, finally tells me it's ready, after i hound him down for updates.. gives me a 15 minute window to get my car. i arrive and it's not ready. there is no one at the desk and he is no where to be found. UNBELIEVABLE. BUT BELIEVE IT, BECAUSE THIS HAPPENED. you've been warned ps... take a wild guess as to whether or not my car was even washed, but it's ok, because there is no way i could be any more disgusted. if you are into losing faith in humanity, and masochism you'll feel right at home here. PPS. my car is also scratched where they leaned on the body of my car to do work in my engine. see photo. and i won't even go back to them to have it remedied, because its just not worth the hassle. THE INCOMPETENCE IS ON A LEVEL OF WHICH THIS REVIEW CANNOT EVEN COME CLOSE TO DOING JUSTICE read more

Danbury Hyundai - terrible incompetence - Car Dealers Near Me - Danbury, Connecticut

Horrible experience! Had $7000+ in unwanted warranty packages added to price. Was refunded once our email was sent to the owner! Supposedly a "certified" pre-owned Tucson, yet we found the cabin air filter hadn't been changed in what looked like years! It is the easiest filter to replace. Asked if the transmission fluid had been changed. Assured it was. Found out later it was NOT! Had it done months later at around 45k miles. Do not buy a vehicle from Danbury Hyundai. read more

yes u spoke to him and you had a dmv appt last Friday if he was truthful. I am still waiting for it to be finalized. he said another day or two. and again I am not coming up there he is sending someone to my house to change plates. this should've all been done prior to me picking up the car April1st. there is always a further delay And now it's Wednesday the day after you said it would be finalized Tuesday and after you said it would be finalized last week and I can't even get an update from the gen manager. Terrible read more

I posted a NEGATIVE review regarding my 2019 Hyundai Tucson purchased from Danbury Hyundai. The business manager Sue replied that they would help me if I brought it in to be evaluated... THIS IS A LIE. I sat in the service department for over 5 hours. No one from Hyundai has reached out to me after calling numerous times! TO: BUSINESS MANAGER - I SPENT 5 Hours IN YOUR SERVICE DEPARTMENT ON 5/10/24. Brandon and your service department did not offer any help only that I would have to pay nearly $800 for Rusty Rotors and new brakes!! I'm not sure what Brandon has told you??? What is it that you would like to evaluate?? This is outrageous! Get your facts straight before responding or don't bother. Again, if you were really concerned you would pick up the phone and call me! read more

Danbury Hyundai - Car Dealers Near Me - Danbury, Connecticut

Matt and Anthony were amazing. Fast service. Very knowledgeable. Recommend 10 times over.

Horrible experience! Was offeted $3,000 less from my trade two days later then I was told the car I was looking out with sold typical bait and switch $1,200 in conveyance fee is probably the highest in the country! Absolutely ridiculous Went to Curry Hyundai got much more for my trade paid less for the same vehicle and 000 conveyance fee! What a rip off and being lied to is just unacceptable stay away from that dealership read more

We purchased a Hyundai Tucson from Matt and he was wonderful to work with. He even came to our home to deliver the license plates that weren't ready when our car was delivered. Highly recommend Danbury Hyundai and Matt in particular! read more

I've had very good experience while in for service, but getting in touch with the service department now (2025) is near impossible. The web site login no longer works for me, and the service phone just keeps ringing w/o anyone picking up. How am I supposed to schedule service w/o driving out to the dealership to speak with someone??? read more

Service is absolutely abysmal. Very slow, ill informed and not particularly friendly. Long waits to see a service advisor. Many employees sauntering around aimlessly with seemingly nothing to do. The service waiting room is dirty, noisy and uncomfortable. They charged $100 for a simple oil change (which took 2.5 hours!!). I'll be driving the extra 30 miles to the dealership in Milford from now on. read more

My 91-year-old mother brought her car there for brakes they replaced two rear brakes and two rear rotors gave her a bill over $800 this is outright highway robbery charged her $239 for brake fluid service I don't know what they did for $239 $300 in Parts $400 in labor they must use Gold Line brake pads I for one will never let my mother go back there again these people are outright robbers they should be ashamed to charge that kind of price for literally two pads and two rotors and one container of a brake fluid read more

My first and the absolute WORST car buying experience, DO NOT COME HERE! if i can give it negative stars i would. I come in to look at a car and we settle on the price. they told me to come end of the week to sign. 2hrs go by and the system is down they tell me wednesday the following week to come in. I Get a message saying an emergency came up with the salesman, no problem i understand inconveniences happen. next day rolls around and turns out the car with 10k miles has a transmission issue! I decide to look for another vehicle and came across a honda on the site. We settle for the Honda they tell me they'll get it all cleaned for me. i show up and get the paperwork done but can't leave with the car so they tell me to come in the following Monday. They tell me they can't do it because the DMV is closed. I show up the next day with my mother and the car isn't detailed at all, the oil is due and plates aren't ready again so they give a me a dealer plate. As we're there a salesman by the name of Ernesto hits on my mom, a married women. she tells me shes uncomfortable so we leave and we did leave with the car. As we get home she receives a message from Ernesto, mind you i didn't work nor even know his name so how did he get the number i imagine through their system which is invading our privacy. I tell my salesman and he says they'll make it up with the detail, oil change (they were already supposed to get that done before the car left) and some mats. I come in and they "detail" the car once again not so detailed just a little better than before. they tell me to come in the next week for oil and mats. i show up they can't do the oil and mats weren't ordered. i set an appointment the next week. i show up mats haven't come in and they can't do the oil again! turns out they set the wrong day for oil and couldn't fit me in. i'm currently at 6hrs total of missed work hours to come in and get work done. i now don't have any upcoming days for oil and still waiting on mats. if you do want a hyundai i would recommend another location. (Ernesto is still there so the GM also didn't resolve his employee harassing my mother) read more

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This dealership is awful. There is no way I would ever again buy a Hyundai, not because the cars are any better or worse than others out there, but because the ownership of this-- and the Stamford dealership-- is so incredibly sneaky. It seems that the whole staff seems to have adopted that stance. My car was recalled for a door that locked and remained locked due to a manufacturing error. It was RECALLED. I had the paper. I called for the appt two weeks before the appointment. The service rep suggested it would be best if it was left for the night, in case it took late in the day to be repaired. I made those arrangements. Not easy, as I have moved 15 miles farther away than when I bought the car. Around 2 pm I received a call to say they DIDN'T HAVE THE PART. What? For a recall they knew about for two weeks? Through text messages the service rep suggested it would take three hours to fix it. I asked for a loaner. No such luck. After I called and left a message for THE service manager, I received a return call from 'A service manager,' who told me no loaner because those are only for big jobs, and it would take JUST 90 minutes to fix the car. Not three hours, 90 minutes. So.... to the original Service department employee who booked my appointment and suggested I leave the car, and to the agent in the garage who told me 3 hours, this service manager told me they were 'wrong' to have given me that information. My next call is to those two men to let them know that 'A service manager' who called herself Marie thinks they don't know how to do their jobs. Stay away. They are rotten! read more

One of my better car buying experiences! I saw a used Kona Electric for a fantastic price on the Stamford/Danbury Hyundai website and was contacted by Matt ODowd. Husband and I ended up test driving and then purchasing the vehicle. I was able to take advantage of the $4k government rebate for this used EV which made this truly worth it. Matt was very professional and the process of buying the car was easy. I can recommend him wholeheartedly for your next car purchase! read more

Purchased GV80 Genesis two years ago. First of all I wasn't taken serious because I am a female. The sales person was arrogant and dismissive. With this purchase, you receive concierge service. Up until my last service, I can honestly say it's been going great with minor hiccups. Like not ordering a part prior to the scheduled appointment. Now my car is due for regular service and have left several messages and spoke to the same person in service promising me someone would get back to me. That was four days ago. My concierge hasn't returned my calls as well. Genesis is made by Hyundai and now there is a question about the continuance of servicing the Genesis. I am extremely disappointed with this dealership!!!!!!! read more

This was a truly funny experience. Probably the scummiest sales manager I've ever met (Brandon) tried to sell me a $17,500 listed used Hyundai Tuscon for $27,000 ($34,000 after financing, taxes, interest). He was the opposite of transparent, tried to lie about insurance rates, and was just generally one of the skeeviest people I've ever been around. Then when I came in the following day and called him out on his bull****, he had the nerve to get angry saying I was wasting his time. Not to mention Marcio (salesperson) tried to sell me on a brand new Hyundai Kona. Disaster of a vehicle first of all, but secondly I came in looking for one specific used car and he gave me the run around, trying as hard as he could to convince me the Kona was the car I needed. They must be having a tough time selling those pieces of junk. Just an overall DISASTER of a dealership. Oh lawd!! read more

I've been dealing with Danbury Hyundai for over 10 years. I bought 10 Hyundai's over the years. I could always rely on them to help out in time of need. But over the 10 year that reliance has slowly slip away. They have been victims of there own success. I haven't given up on them. It's not the employs. Management has to get creative and write the ship or it will sink. read more

I called for cx-5 price at 23900 with no accidents and and spoke to salesman said they had it ready for me to look at and drive. When I got there, it was sold and they let me look at one for 26k with more miles. When I kept asking about its history it they told me it was coming from a lease and no accidents. When we crunching numbers and the end, it was 24500, and when I went equifax on the history of the car, it had an accident, and it was major. They lied to sell me the car also when they were showing me the final bill at 30 grand. I asked for a breakdown they wouldn't show me. I know taxes and paperwork would be up to 2grand. Also the car they said it sold it is on there sight 1000 cheaper from previous but know one would give me answer if it's still in stock. read more

Was thrilled that my New SantaFe had free oil changes! The bubble was burst when it took nearly 3 hours to get done. I will only do drop off from now on! read more

i was in there with my friend to look at some lease prices . Felt like sales person was in a hurry , we were not offered a test drive , kind of felt like its Friday and late day so get the F out . My friend said the same thing so its just not my opinion . Would I go back ? Not to Danbury . Although kudos to another sales person who saw me looking and asked if I need help . Told him I was being helped . Hmmmmmmm Also salesman opened my glove box to get My original papers out without my permission. Dumbass move because I do have a carry permit. WISH I READ ALL THE NEGATIVE REVIEWS BEFORE WASTING MY TIME THERE . WAKE UP MANAGEMENT AND GIVE SOME SALES TRAINING ETIQUETTE CLASSES !!!!!!! read more

Abusive fees posted on 5/9/2023 The dealership responded by saying it was standard for these fees to be charged and that it covered other administrative costs, and this was standard. My response refutes that with supporting points, including text taken from DMV and an upcoming statute that would cap these fees to 1% of the purchase price. I have detailed a response that refutes this, including text from the CT DMV and an upcoming statute that would cap these fees to 1% of the purchase price (effective October 1, 2023). How would they capture the excess (in my case, an excess fee of ~$1040 on docs/conveyance)? I paid $1299; according to the upcoming statute, my doc fee would have been capped at ~$260. FIRST I would be remiss not to acknowledge Brendan Doty, the salesperson, for his perseverance and for presenting me with various choices. I gave him four stars, and he deserved better. My recognition does not imply that Brendan gets five stars because he was giving me a great deal. Brendan was doing his job and attempting to deliver at a price that was helpful to his employer, which is indeed his job. The five stars are my recognition of his patience and professionalism in presenting me with options. The people at the back end of the deal, the higher-ups, muscled in and played fast. A new law on capping Doc/Conveyance Fees was enacted on October 1, 2023. In case readers do not make it to the bottom of this response/review, I have included language (verbatim) from January Session, 2023, Substitute House Bill No. 6544 from House of Representatives, March 28, 2023, the General Assembly, State of Connecticut. My response continues after making you aware of this forthcoming cap on fees. "No dealer may charge a dealer conveyance fee or processing fee that is greater than one percent of the selling price of the motor vehicle." That is welcome news, and we are thankful to The Committee on Transportation and REP. LEMAR of the 96th Dist., Chairperson of the Committee, on their thoughtful response in passing this provision A vehicle purchased for $26,000 (unsure if the tax is included in the cap) will allow a dealer to charge a maximum of $260 (1% of $25,000) as opposed to $1299 for their various "administrative fees" to quote Danbury Hyundai. Review/Response Continued... Here is where it gets misleading. "Regarding our conveyance fee, it covers a number of administrative costs, and we generally find that it is in line with what other dealerships charge." There are seven boxes under the Document Fee section, six of which do not apply. The other six relate to financing a vehicle, and one relates to registering the car. At the bottom, it says that if a person does that on their own, they will deduct $50. Follow the logic here, folks: seven boxes, of which one box accounts for $50 (their document, almost certainly required by disclosure laws). If you have seven boxes and have listed the cost of that linen item to the customer, why not list the remaining six? That way, a customer can know exactly how you arrive at $1299. What exactly is the customer paying for if one or more of these line items does not apply to a transaction? The administrative costs are indeed listed under the seven lines, but if any of the six lines do not meet the definition of administrative costs (again, almost certainly required by state disclosure law to list these items), I quote a line from https://portal.ct.gov/dmv/vehicle-services/register-dealership?language=en_US . Don't complete your registration transaction with any dealership charging more than $25, and immediately notify the DMV. Again, for clarity's sake, this refers to the dealer registration fee, which still leaves room for them to charge for the additional items. Why are the charges if a buyer does not avail of the other six things? I've included a link below with the average car dealer document fee per state, last updated in 2023. Source: https://caredge.com/guides/car-dealer-doc-fee-by-state For CT, the average dealer fees are: Doc fee: $415, title fee: $25; and registration fee: $80. So that is $520. Most buyers avail themselves of financing, so OK, $520, which, incidentally, is negotiable, per the bolded statement in their documents and as required by law to be printed in a bold font of a specific size (per documents provided to me on Monday for a transaction completed the prior Saturday). I should have paid $105 based on the 2023 averages. But according to these numbers, I spent an excess of $1194 (rounded to $1200). I have done the work, and I hope readers going into this or similar dealerships take some of this work and put it to use better than I could. If any of you have faced similar excessive charges, you can fill out Form K-35 online, print it out along with documentation, and mail it to Department of Motor Vehicles Consumer Complaint Center 60 State Street Wethersfield, CT 06161 -- read more

Danbury Hyundai Oct 28, 2022 Noe.Tellusom Pulled a bait & switch scam on us. Contacted them to buy a Santa Cruz SEL AWD Crew Cab Pickup for $31,245, as listed on their website. They confirmed that they had it in stock, assured us they didn't need a deposit, they'd hold it for us. So we drove HOURS down to our credit union and we're about to leave to the dealership and suddenly NOPE, it SOLD. But they have the PREMIUM for +$10k MORE. Won't discus any deal via phone. We gotta drive another hour to the dealership to discuss. Gave up and drove hours home. Next day, I contact the dealership again - guess what? They HAVE the same make and model we wanted to buy, but now it's +$8k MORE than listed on the website. I've filed complaints with the CT State Attorney's General and Dealer Complaint Department. Do NOT buy from these scam artists. read more

I would not recommend buying a warranty through the dealer (or using the dealer for maintenance). They're near impossible to get a hold of, every time I call the service department the phone rings a few times then disconnects, if you call the main line you'll get transferred to service, no one will pickup and the mailbox is always full. If you ask someone to call you back..good luck I've left multiple messages with people (and a voicemail with the service manager) and a week later I still haven't received a call back. Given COVID constraints they weren't able to provide a loaner but said they would set me up with enterprise down the road. This was Tuesday. I checked in with enterprise daily, I was #2 on the list and by Friday they still didn't have any vehicles. I was finally able to get a hold of the service manager at Hyundai who said they'd sort it out and give me a call back. When I called enterprise on Saturday they finally said I they had a vehicle I could rent..I finally received a call back on Monday with an update on my car (but never an update from the service manager) that it should be ready early the next week. It's now Thursday of the next week and still no update.. read more

Danbury! Shopping for cars for my mom ,found a car here we liked called ahead to let them know we were interested because we live 30 plus minutes out. Was told car was available, even had a warm exchange from the sales rep evan and kept up commcation through text. Got there after they were closed cause Evan was waiting for us. Again no mention of any issues. We get there and Mom loves the vehicle after a test drive. We've been searching for 3 weeks! Again time isn't a luxury we've had. Mom puts deposit immediately, this was Saturday night and they are open on Sunday. Get a call Monday at 10:44 am. ALL OF A SUDDEN The car was sold earlier in the day on Saturday!!!! What what ??? Even before Evan told us he would hold the key and let us know if he sold it before we got there , is what I asked? " Oh the manager who knew didn't tell the managers who were here!! ( sounds like someone at the dealerships liked the car also because how could that happen) This is unacceptable! Then he tries to take the blame for it but it wasn't him it was management and their system! No offer of a solution, tried to offer anotherv car that wasn't close to what we had deposited on. The greed of these people allow them to not have some system that allows people to know a deal exists on a car already. They play with people's time and emotions cause in their nind the cars gonna get sold and that's all that is important. My mom was distraught and this was totally avoidable. You think management called me at all no they had Evan call a try to take the blame ....THATS DISTURBING. I'm not buying the story especially since I've seen this before from these greedy dealerships!! Be careful, I'm in sales and I'd never treat anyone like this. Hyundai of Danbury is just trying sell cars regardless of your experience! Cause what do we matter as potential customers, someone else will by it ! It was a terrible situation and again I blame the lack of an accountable system that alerts potential buyers of a deal on a vehicle or thats its sold. Others dealerships have this in place and I guess I'll take our business there! Or was the car just such a good deal that they didn't want us to have it either way. They have lost my business, and I don't recommend doing business with this type of dealership. This isn't an emotional review its here to make you aware of how places like this operate, maybe it won't happen to you or MAYBE ITLL BE WORSE! read more

Terrible experience here. The service department is completely horrible. Had a new engine replaced that took 4 months. Replaced due to the GDI system burning oil too fast. Got the vehicle back with ALL kinds of problems after that. Every time I took it back it was something else but still always had the same issue. Had me replace transmission, cat converter, tried saying it was the cat again, then transmission again. All to find out now it's the shift solenoid. They refuse to take blame and fix it when the car has not ran since I got it back from the engine replacement. Filed a complaint with BBB. The service is garbage. It's always a new team because they can't seem to hold on to employees. Don't ever buy from here and NEVER use their service team. read more

I love my new Genesis G70; however, the offer of excellent customer service at this facility is fraudulent. They put on a big show, but once you sign the check it disappears. My brand new vehicle had an inconspicuous dent in the back door jam. I noticed after 3 days. I now believe they were aware when they sold it to me. My new car needs bodywork and they don't have time to address it...and it's been months. So disappointed. Don't be duped. I fully support getting a Genesis vehicle, just not at the Danbury location!!! read more

Their response time needs to change. Calling and calling and no one answers the phone. I currently have a problem with my current vehicle. The information as to my issue that i expressed to the person i spoke to was not how it came across to the service department. thusly my problem was not resolved. asked to speak to a manager and was told at 930 am that i would get a phone call back in a few minutes. 3 calls later @ 130 pm a manager calls back and schedules an appointment for the next day and makes it seem like i didnt relay my information correctly. read more

Worked with Kevin Mohler on purchasing a new car. Kevin was professional, courteous, knowledgeable, and most importantly HONEST. Unlike many other price-gouging stealerships, this dealership is selling all cars at MSRP. Ultimately I secured the same car from a different location, but I highly recommend Kevin Mohler and Danbury Hyundai! read more

To Susan: I appreciate the response, but was QUITE willing to wait until the flaps came in, I made that very clear. that wasnt the main issue. The salesperson pressured me to come in the last day of November to meet hissales quotas, although the flaps were not in yet. To compound the situation, the financial guy said he would have them mailed. We spoke on December 2nd. However, here it is going on the 13th, and............no mudflaps!! Besides the fact that I was given a "you are owed" document for the mudflaps which expires in 14 days. Being I bought the car on the 30th, you can do the math. I actually had to send a letter to the owner and GM basically asking..............WHERE'S my (paid for) mudflaps? I could have ordered them myself by now off the Hyandai store). read more