We bought a Hot Spring spa from Monica. Great customer service went above and beyond to answer all…read moreof our questions & got us the best model for my son and budget. They had a great Memorial day Special/ 4th of July and we got our spa last summer. We had Tyson come up to do some adjustments today and he was so professional and courteous. We had a wonderful experience with him. Spas by the Bay has a great showroom with a lot of models. They took the time to explain how to use the chemicals and what would be a better system for us a salt vs chemicals. When I did my research, hot spring spas are the Mercedes of all spas. They have the best warranties and are the most energy efficient and less maintenance/more reliable.

Product excellence. Knowledgeable staff. Superb customer service. Installation flawless.read more

We used Coast Building Products to install a Fireplace Insert. Sales did a great job. Install…read morewent well. Shortly after we had challenges with the ignitor. Each time a service call was made (3 times), they said it was fine. And it wasn't until the 4th call that they experienced what we had and FINALLY ordered the part after much delay and replaced it. So much for believing your customer. Next up was the handle slipping off, the stove isn't that old so we called again and instead of making a call, they ordered a part. Another delay and multiple calls, no answer on when it might arrive. 2 MONTHS later we got lucky and someone actually answered the phone saying the order was lost in a move and it would be reordered. ANOTHER MONTH and we insisted on a call vs part in case it could be repaired. It took the tech 15 minutes to repair the handle with a Phillips screwdriver, the tech showed us the "hidden" access to repair it in case it happened again. After all the delays and unanswered calls, our handle was fixed to the tune of a $350 for a 15 min. service call! We paid the tech because he wasn't responsible for the invoice. We called to ask about the charge and but Saul Andrade didn't answer the phone as usual. He did call back a few days later left a curt message to say there was nothing he could so about it. What a waste of time and money working with this company. Also note that they've now moved to Santa Clara. So, watch out Bay Area.

Started working with them late November.was told they could get a wood stove insert installed…read morebefore Christmas. Was scheduled the 29th. And the rescheduled to the 3rd with out letting me know. Ok that's fine, couple days what ever. We'll irs the 3rd and the installer arrived, took one look and said he can't do the install due to the shape of the chimney. What's the point of doing a pre install inspection? I was told it would be no problem. What a waste of time

Woodstove and Sun is truly exceptional. From the moment I walked in, I felt welcomed and well cared…read morefor. Julie, the sales manager, took the time to understand exactly what I wanted for my home and outdoor space and she guided me with so much expertise and warmth (no pun intended). I purchased a woodstove, fireplace tool set and two Adirondack-style Polywood deck chairs. The woodstove warms our home beautifully and it is so nice to have heat even when the power is out. They have an huge selection of stoves, mantels, outdoor furniture and stove accessories. Every item feels like it was chosen with quality and longevity in mind. All of the sales associates made the entire experience easy and enjoyable. Their knowledge, responsiveness, and true care for their customers set a new standard for what great service should be. They made sure I understood all of my options and every step of the process. I cannot recommend Woodstove and Sun highly enough. If you are looking to make your home warmer, more inviting, and more inspiring, this is the place to go.

Taci, Jesse, and Tom have been great while I was getting my Regency stove tuned up for my house…read more They've all been very responsive to questions and concerns, and I'm very happy with my new Regency insert. Tom was great coaching me about how to keep my wood pile in good shape, and tweaked my installation to get a strong draft going.

Dutt and his son are very responsive and professional. They delivered excellent quality firewood at…read morea very reasonable price. I've used several other firewood providers in the past though none as reasonable and professional than Fogtown.

They delivered the wrong wood by mistake. Dutt made things right by bringing me some great Douglas…read morefir. Looking forward to another truckload!

I should have read the reviews before calling this company. Unfortunately, our experience turned…read moreout to be just as disappointing. When we scheduled the appointment, we were quoted a $95 service fee for a technician to come out and diagnose the issue. The technician was at our home for less than 15 minutes, told us the control unit needed to be replaced (which was already diagnosed by our electrician), and then left. Shortly after, we received a bill for $295 along with a quote of approximately $2K to replace the unit. Since our fireplace is practically brand new, we contacted the manufacturer directly and learned that the control unit was actually still under warranty. The manufacturer immediately agreed to send us the replacement part free of charge. It is important to note that the technician never suggested checking the warranty status, even after we mentioned that the fireplace was new. Once we received the replacement unit from the manufacturer, we contacted the company again to ask if they could simply install the warranty-covered part (for a fee, of course). They refused to do the work. Overall, this was an extremely frustrating experience, and I would strongly recommend using another company.

Just had my fireplace/chimney cleaned and inspected. As a first time home owner, the Merrill &…read moreForbes team did an amazing job and really helped me understand how to use and maintain my fireplace. Thank you so much!!

Update: We have once again hired Jose Lopez to do the masonry work in our back yard. It's an…read moreextension to the patio (see previously posted photos)) stonework that Jose and team did for us just over 2 yrs ago. As usual, Jose arrived right on time for our appointment this morning and he immediately answered the phone when I called him this evening. Thank you Jose for continuing to provide your clients with excellent service. I'm excited about what you will do to make my backyard a lovely place to spend time.

This was one of the best repair work experiences I've ever had! Jose Lopez & his crew is hands down…read morethe finest Brick & Masonry Co. you'll ever find. I am extremely detail oriented & a perfectionist...yet their amazing high quality craftmanship exceeded my expectations. They installed 2 NEW brick patios, steps, pathway, flower boxes, column crown, & raised round sitting area in very professional straight lines, even followed the curve of my retaining wall perfectly, & then patched & matched my existing stucco in those areas as well-I was very impressed with the high quality caliber of his work, and they were always on time, courteous, fair & very customer service oriented. I wish every business was like this one..I highly recommend them. If I could have given Jose 10 stars I would have! Mary Faria, Property Manager & Real Estate Broker

I am happy with the results of EJ Bauman's work. I needed a remodel done on a house and Bud and…read morehis crew did a great job patching up the house. The house was in total disrepair and needed a lot of work. The work took less than 3 months. I was impressed how quickly they got the work done. Before contracting Bauman's services, I had requested 3 bids from other contractors and Bud was very responsive. He got back to me quickly and provided me a quote within a week. He was always available by phone, text or email. Bauman's rates are reasonable and I would highly recommend his services. Thank you Bud!

From the owner: We specialize in quality additions and remodels. Experienced in all phases of construction, both…read moreCommercial and Residential.

I bought tile from this company and the quality was excellent. I am not sure they only supply any…read moremore but I sure wish I could use them for installatioin. They are really knowledgable about tile but we're miles away from california sadly.

We were looking for someone to remove the carpet on the upper level of our home and replace it with…read morewood-look tile that matched the ground floor level of our home. (This was almost 800 sq ft). We talked to 4 different companies to get estimates and time lines. The price American Tile quoted was right in the middle of all the estimates we received. Tony at American Tile was by far the most knowledgeable about what we were asking to have done in our project. We had a dilemma about what to do with our very large staircase, which is a prominent feature in our home. We didn't want the stairs to be all tile, (for safety reasons), and we were bored with having them carpeted. Tony help us design something beautiful. We used decorative tile on the risers and carpeted the treads, creating a beautiful feature. Tony's team consists of true craftsmen. There were some tricky aspects of this project, but Tony's team did a stellar job. His guys did everything we needed from ripping out the carpet and hauling it away to touching up the paint on baseboards at the end of the project. He told us 3 weeks for completion and they were finished in 3 weeks time. I thought I was a perfectionist until I met Tony. He saw things I would have missed and our new floor is gorgeous. I can't recommend American Tile enough. In fact I have three smaller projects that I will be scheduling with them after the New Year. I should also mention that Tony is a really nice person! We couldn't be happier with the job he and his team did for us! I've include some photos of the beautiful work American Tile did for us.

Miguel and Alberto are amazing! They installed new tile in my bathroom shower and floor. Super…read moreprofessional and dependable.

I recently remodeled my fireplace, after speaking with numerous companies I ended up going with…read moreMiguel at Monterey Peninsula Tile and I'm so glad I did. Miguel and his team were AMAZING !! I cannot say enough good things about this company, Miguel and his crew. They were professional, always on time, clean and paid attention to detail. They always arrived when they said they would, kept the place very neat and tidy, and always finished up on time. The project came in on budget and on time. I am thrilled with the final result- thank you Miguel and everyone at Monterey Peninsula tile. I will be definitely use you again when I remodel my bathroom next year. Cannot wait to work with you.HIGHLY recommend. Lisa- Monterey