I was with this company for a few years until I attempted to contact my agent to finalize insurance on a property that was gifted to me. I attempted to call and email for 11 days with no response of any kind. Finally I called the main office only to be told my agent wasn't available and they took my information for a call back. A few hours later I finally get an emailed response from my agent, no call back. At that time I asked for some kind of explanation as to why no one returned my calls/emails for 11 days and the response I got floored me!! Apparently my agent is too busy to get back to me because she got 45 phone calls and told me if I didn't like it to contact her manager. Not sure what her work load has to do with my insurance policy but if you can't keep up with your clients you should reach out to your bosses and get some help or find a new job.
Fell free to go to my page to view the emails, I've made them public.
Also about a year and half ago this same agent messed up my auto policy and almost cost me close to $1000! When I set up the policy I questioned the situation because I knew something wasn't right. I was told this is how it has to be. Then a year later when I renewed I questioned it again and my agent told me if I didn't like it I could take my business elsewhere. I sent my agent back a not so nice email and that's when agent finally looked into the situation only to find that I was right, agent was wrong, they had to go back a year and refund me almost $1000! This could have all been avoided if the agent had looked into the situation to start with, not everyone has a $1000 to just throw away. read more
