Dr. Grimes, and everyone in this practice, is friendly and helpful. She won't lecture you but shows…read moresincere concern. My favorite appointment time has been her first appointment. She's not rushed and I get to have time to ask all the questions I've been saving up. My husband and teen daughter both really like her as well. The Westlake office is easy to find and parking is usually close by. The labs and x-ray facilities are in the same complex.

I saw Bailey Johnson-Rae…read more When I walked in, the provider was messing around with the three other women at the front of the office. Fine to an extent, but not very professional either. They were discussing tattoos and playing around when I was sitting fairly close to them. I described my complaint to the provider, and got the response of what do you want me to do for you? Uhm.... Well, I told you what problems I was having, which meds I've taken already to try to help it, and which I had not. Finally, she decided that there was a few options for medications that we could try out. It was more so stated to me, and then decided entirely by her, rather than a collaborative experience or discussion about my care. I didn't feel like I was a part of the decision, and the whole experience in general was so disappointing. The med that was prescribed has MAJOR interactions with two meds that I take every day. I was not made aware of this fact by the provider, but rather told by the pharmacist who insisted on meeting with me when I went to pick it up, due to the major interactions. When I reached out to her/her medical assistant about it, and to ask to switch to one of the other options she told me about, I got the response that it's fine to take the original one prescribed, because both meds are PRN. When in fact, the two meds that I take that have a major interaction are not PRN and are taken every day. I know that they could see the instructions for those prescriptions in my file, because they had turned to their computer screen towards me to confirm what meds I was still taking and which ones I was not. They didn't even talk about or address the request switching to another medication in their response. By this point, I was so disturbed by the whole experience that I didn't want to keep fighting with them via messages, because I had decided that I would not be returning. It's unfortunate too, because the office was nice and clean, and the location was convenient with ample parking. I was looking to switch to her as a primary care. Hopefully this experience is just a reflection upon that one provider, and not the practice as a whole, but I almost feel like I would be reckless and to return to her and try again.

Dr. Dale and his staff were super attentive! The check in…read moreprocess was a breeze, Jordan at the front desk was a pleasure. Mallory my nurse was awesome too... . And Dr. Dale, I can't speak highly enough of him. Dr. Dale is more than informative about what is going on, with your symptoms. He actually takes time and explains to you what is going on, he also doesn't make you feel like your just another patient. I would recommend Victory Medical to all of my friends. And welcome Dr. Dale to West Lake Hills Victory Medical!

Millie is awesome! Amazing bedside manner and super knowledgeable. My teenage son saw her last year…read morefor an injury and my teenage daughter just saw her for some routine medical care. Office staff is courteous and I love the paperless "paperwork". No wait time and they actually took us earlier than appointment time.

I've been a patient of Seth's for the past year and my husband has been a patient for the past two…read moreyears. He is incredibly knowledgeable, compassionate, caring and detailed. He's a good listener, too. Seth has helped my husband successfully gain control of his Rheumatoid arthritis without drugs and he is now in remission. I had been to countless doctors over the years trying to find a cause for my ongoing fatigue and muscle pain. Seth was the only medical professional who took the time to dig deep and tried to find a root cause. He is also the only medical professional that tested me for Lyme disease. Unfortunately, that came back positive. He's been overseeing my treatment and I am making progress. Words can't express how much we appreciate Seth and the work he's doing. He has positively impacted our lives and we are grateful for him.

From the owner: Partnering with individuals to transform health. Stop covering you symptoms and correct the…read moreroot-cause. Now located in Austin, Texas. Specializing in autoimmune conditions, thyroid dysfunction, hormone balance, Lyme Disease and Tick Borne Illness, Digestive Conditions (IBS), Chronic Fatigue Syndrome, Cardiovascular Disease and Diabetes and much more. At GrassRoots Functional Medicine we strive to optimize physiology and reduce inflammation using safe and holistic practice where each person is treated on in individual basis. No matter what the title of the condition, we believe every person and disease process can benefit from this approach.

Scheduled an appointment about 3 hours out. Wait time was about 15 min. which I find is reasonable,…read moremost of the time I get in even quicker than that. The dr. was great and I felt thorough. In and out within 45 min.

I consistently have had great Dr. ,PA, and MA plus reception - services at Ascention Seton…read more Everyone was kind, caring and really listened to my medical needs. I trust them and will continue to seek medical attention there. From a respiratory infection to broken elbow and fractured ribs.

Trey has been my GP for several years now and I always enjoy meeting with him. I bring Suzie along…read morewith me everytime, since it's good to have a second ear and she always wants to know what it going on with me. I have always found him to be very attentive, direct with recommendations and makes time for us. He always responds to my direct messages to him on the MyChart and the nurses respond to my calls or messages regarding prescriptions and any other questions I may have. I recently went in to see him for a knee which was bothering me some moles I wanted removed. I had a Bakers Cyst, which needed some topical treatment and arranged a referral to WestLake Dermatology where I had a Mohs procedure in the past. I enjoy sharing my life with him and find him to always be engaging. He also has a charitable side to him by helping those less fortunate.

Dr. Cole is the physician for my three children and I find that he has deep understanding and…read morelistens to patience as well. We are very lucky to have him in our area and think very highly of him. The office has been very flexible and helping us get in if we need something.

Have been coming out here for almost 2 years now since my main PCP went permanent out here. Worth…read morethe drive. The staff is always so professional and kind and I just love my doctor. Bed-side manner is the next. Always cold in there but appreciate in the summer. The facility is tucked back amongst the trees so can be a tad hard the first couple of times coming here. The outdoor space is calming and soothing. All about the nature.

Very disappointed. This was my first time going to BSW. I went in to BSW for my regular yearly…read moreblood work recently (december 2025). I was very specific about what blood tests I wanted to do. I was given a zero estimate, meaning my insurance would cover all the tests and I would be billed $0.00. However, I was billed $323.58 after about a week. I called the office and spoke to Lamitra(rude cust serv) Veronica(rude cust serv) and ultimately I was routed to Katie(billing/escalations/coordinator). In the most simple way, I tried to explain, to all 3 individuals, that any medical office I have ever been to in my entire life, has always told me what I will be paying out of pocket and what my insurance covers. However, at BSW, they(lamitra, veronica, katie) all told me they don't have a clue what the insurance covers and I would have to call Blue Shield myself to find out. I was dumbfounded. It's very simple, either lamitra/veronica or kaitie simply need to check my specific plan with Blue shield, see what it covers, if there is still confusion, they(lamitra, veronica or katie) would need to get blue shield on the phone and ask them specifically. Problem solved. All 3 individuals said that they "don't do that, the client(me) would have to do that". You mean every single time I go into BSW I will also need to take time out of my day to Call Blue shield,hold for 15 minutes for a rep, and discuss what they cover and what they won't?? who has time for that?? IN A NUTSHELL: PLEASE BE AWARE THAT AT BSW, YOU NEED TO MAKE SURE YOU KNOW WHAT YOU ARE PAYING OUT OF POCKET BEFORE DOING ANY PROCEDURE,BECAUSE THEY HAVE NO IDEA I paid the $323.58. It wasn't about the amount, it was about the principal. YOU DONT GIVE SOMEBODY A ZERO ESTIMATE AND THEN SAY "SURPRISE, YOU STILL NEED TO PAY OUT OF POCKET". Also messaged the specific Doctor I saw that day which was Doctor Pena-Delgado. She never even replied. Do yourself a favor and go to a professional primary care facility where professionals work. Wish I could give zero stars.