Don't Do It , ... Please .There Aides are not (most) together they will ROB you blind.and…read moreSynergy Does Nothing.., This is happened to several clients; Beware... They Hire anybody . do not Care about About A clielt well-Being what so ever , If you are a current clielt I Strongly Encourage finding another home care agency,: If Suspect you a Victim ... , or be taken Advantage of by anyone At Synergy Do be afraid speak up reach out to anyone a Social worker Or ADULT PROTECTIVE SERVICES (216)-420-6700 call them if you need to they will help you. Yourself or love one does not Deserve to be miss treated in any way... Please get help, And Don"t use Synergy Home heath care There Other Companines Who actually respect there clielts,

From the owner: Your family's well-being is SYNERGY HomeCare's priority. Our compassionate caregivers are trained…read morein geriatric and disease-related topics and have assisted thousands of families. We help people who want to stay in their home wherever home may be. Whether your loved one is recovering from surgery, living with Alzheimer’s or needs a little help, we assist our clients maintain their independence and enhance their quality of life.

If your loved one isn't able to advocate for themselves, be advised, THEY WILL BE NEGLECTED. My…read moremother was admitted to the third floor of Mount Alverna Village for physical rehab, which we were told was "the best option in the area." If this is the best, I can't imagine what the other facilities are like. From the moment she arrived, the problems began. She was placed in a room with a non working TV and received no orientation whatsoever -- no information about meals, therapy schedules, daily routines, etc. When I arrived shortly after, I asked if there was an admission overview for families. I was told there wasn't. How do you admit a patient without giving them or their families any guidance? It was lunchtime when she arrived, and she hadn't eaten all day. The meal served was fish, which she doesn't eat, so they told her they'd bring her a sandwich. It took two and a half hours -- and only after I asked three different staff members -- for her to receive it. Her TV still wasn't fixed despite multiple requests. The overall attitude felt indifferent at best. I asked to speak with the manager, Rajwant Kaur LPN, because the lack of attention was already alarming. The explanation I received was that staff had been busy with a resident party. Yet after the party ended, my mother was LEFT IN A WET DIAPER FOR MORE THAN 14 HOURS!!! The neglect didn't stop there. My mom began documenting how long it took for someone to respond when she pressed the call button: 20 minutes, 30 minutes, sometimes longer. Occasionally someone would pop in only to say they'd return, and then she'd wait another 20 minutes or more. The breaking point came when a night aide was rude to her after she had an accident. She became so anxious about having another accident that she started getting up to use the bathroom on her own because she couldn't wait 40 minutes for help. This is dangerous for anyone, let alone someone with a fractured hip. She also repeatedly asked for her ice pack, only to be told it was "misplaced." Interestingly, it reappeared the moment I arrived to take her home -- after just four days. And Rajwant Kaur continued to make excuses. The only positive experience was with the chaplain, who was genuinely kind and comforting.

My brother John Skubie was a patient at Mount Alverna Village in Parma, OH from early March 2024…read moreuntil his death on November 18, 2024. He was diagnosed with vascular dimentia which caused him to be bedridden. I visited 8 assisted living/Nursing Homes before I decided on Mount Alverna. I picked Mount Alverna because it was close to my home, it was non-profit and it was Catholic. I want to thank everyone at Mount Alverna for the care and kindness he received. The journey my brother and I traveled during this time was very difficult but made easier by the patience and understanding that the staff showed my brother. I couldn't have made a better choice selecting Mount Alverna. I am grateful that my brother was treated with respect and dignity during his final day. Thank you.

I previously worked for blue dot and I can say they were one of the best places I had ever worked…read morefor. Great boss, great co workers & even better clients. You can 100% trust the care you will receive from this company and or employment.

Thank you to Nick Mace and his team Adam and Karen at Blue Dots Cares for the great care that they…read moreare providing to our mom. Our mother suffered a debilitating stroke at a fairly young age and was not ready to even think about nursing or assisted living care. After many months of in hospital therapy and a short stay in assisted living, with the help of Nick and his group she was able to move back home where they provide daily help to her as she continues her recovery. Cannot say enough about the wonderful care that she receives from Adam and Karen. They help with everything from laundry, house-cleaning, walking the dog, going to appointments, cooking/prepping food, personal grooming to simple daily companionship. Adam and Karen are very considerate and have been so very wonderful to her. They do anything she asks them to do and she is very happy with them. The whole group at Blue Dots Cares is very knowledgeable and they have worked with our family to make sure we have the best caregivers to meet our needs. We are very pleased and would highly recommend Nick and group to anyone looking.