Terrible Customer Service…read more I experienced the worst customer service with this company. My initial rate was $132/year (the first household member is free, and additional members are $5/year). However, my renewal rate ended up being $296 ($128 plus $84 for each additional member). When I reached out to customer service to ask why these prices weren't reflected during my initial signup, the representative responded, "I am not going to discuss this with you." With customer service like this, it's hard not to wonder how long it will be before this company joins the ranks of Sears and K-Mart. P.S. Check Your Car Insurance Be sure to review your car insurance; most companies cover towing at a fraction of AAA's cost. If you're looking to use AAA for travel planning, consider using the internet instead. I can't believe people are still going here to "book a trip to Niagara Falls."

In the end, I know that my car is in good hands. They have worked on my engine and more! The prices…read moreare better than those at our local dealership. Recently, appointments have been an issue when doing it online. The online system doesn't account for staffing, like not having the diagnostic checked on Saturdays. When I rescheduled for a Tuesday, I checked voicemail to find another canceled appointment. I listened to that cancellation after checking in. Thankfully, I was squeezed in and my car was checked. I did see others who had appointments turned away. The online appointment system needs to be remedied so that it's efficient and accurate.

The only reason why Yvette at the Travel Boutique gets one star is because she booked a great…read morelocation for my 50th Birthday Get-Away. Her customer service went downhill from that point. She did not or would not respond to multiple outreaches via email or telephone, for simple requests such as copy of receipts, what are the transportation arrangements, can we book additional rooms? Simple requests! She finally sent our transportation arrangements via email while we were on our flights headed to our destination. In my 20 plus years of traveling, I have never experienced such poor customer service. It's unfortunate that my experience wasn't as glowing as the other reviewer. But you live and learn. I will never use this travel agent again.

If you want to deal with a travel agency that caters to your every need in travel, be sure to…read morecontact the folks over at The Travel Boutique! I really can't say in this space why they are so good ...... awesome experience! ......... Jackson

I needed to plan a surprise trip to Jamaica for my mom's 75th birthday. I had ideas but just…read morethinking about planning it was overwhelming because I was looking at close to 30 persons to plan a trip for. From the moment I spoke with Claire, I had a list of hotels to choose from, specific to the occasion and our group. Before I knew it, everything was set in motion and all the hassle, and second guessing simply went away thanks to Claire. Claire is dependable, she provides a wealth of information and is always available. She is excellence personified and thanks to her dedication and attentiveness we had a successful, enjoyable family trip and mom had the best surprise of her life. Claire was there to help from start to finish and put me in touch with all the right contacts to ensure that we had everything that we needed right down to the smallest details. There aren't enough words to express my gratitude to Claire for her unwavering support and dedication. She was meant for this; it's truly her calling and I'm forever grateful to her for helping us to make our trip memorable and unforgettable. Claire's services were not limited to booking the hotel, it went far beyond that, and she went above and beyond to ensure that we had everything that we needed, as well as suggesting travel tips and additional useful information to make everything smooth and seamless. Thank you once again Claire and you have become someone very dear to me. I truly appreciate you.

I want to thank Ms. Claire Robinson and her team at Claire Skies Travel for helping me with the…read moreplanning of my 40th birthday Getaway to Cancun, MX. Ms. Claire will take your planning very personal to make sure that the critical aspects are booked on time. She is very pleasant to work with and holds a great deal of resources to make your arrangements easy. I recommend going with her and her team if you are planning a get away with a group to any destination. She is also kind, knowledgeable and responsive with getting back to you in a timely fashion about questions during your planning. If you want easy and headache-free during your get away planning, go with Claire Skies Travel :)

I just took my wife on an Amazing vacation to Pennsylvania. Bradley made amazing recommendations…read morethat greatly enhanced our experience while we were there. Point Universal is amazing! Thank you again for your help!

From the owner: At Point Universal Travel LLC, we are an online travel agency. Yes, there are plenty of online…read moresites to book your travel needs. We always thought those sites were lacking something... That human touch. At Point Universal Travel we can offer those same great online rates, but with that personal touch

I was one of those people who didn't see the point of using a travel agent. Everything I need to…read moreknow, and every price that could possibly exist, can be found online. In 2014, why did I need some middleman to book things for me, when I can control it all myself? Plus, not to toot my own horn, but I am very good at researching things online, and I am known for my organizational skills. I was asked to organize a cruise trip for my husband's frequent-cruising family, and quickly realized that planning travel with a large group -- with all the various personalities and individual "needs" (i.e. drama) is more trouble that one would imagine. So I decided to consider using an agent. I reached out to a few agents from well-ranked agencies, and wasn't terribly impressed, or convinced that they would even do as good a job as I could do myself. Then I talked to Jeremy from Cruise Vacations, Int. He's very friendly and has all those customer service skills you would expect from someone who makes their living in sales, but that's not what convinced me to work with him. It was very clear to me, from the very beginning, that HE KNEW HIS SH*T. I even asked him a few "test" questions to make sure he knew what he was talking about -- he was very impressive. HIs profile on the Virtuoso site says he's a second-generation travel agent. That probably explains a lot. Jeremy has handled every curve ball the family has thrown at him -- and there have been plenty -- like a pro. As the group leader, he keeps my informed about everything, which I like (i.e. I am a control freak). In fact, one of the older members of the family contacted me to say Jeremy was the best travel agent they had ever worked with. But the thing that I've been most impressed by -- and indeed, the thing that has convinced me of the value of travel agents for even individual travel -- is that Jeremy has, on two occasions, gone to bat for me with the Cruise Line. The cruise line made two distinct errors on my personal reservation - one in which they were charging me too much taxes, and the other in which they weren't giving me a discount to which I was entitled. Jeremy fought with them -- for several hours over the course of several days -- to get these things fixed. In the case of the taxes, it was only a $3 difference, but Jeremy knew that it was really, REALLY bothering me, so he didn't rest until it was fixed. I would have neither the time, nor the clout, to go up against the cruise line on my own. I'd probably just be out of luck had I booked on my own. But having a GOOD agent, like Jeremy, who is willing to do what it takes to make sure that his clients are happy, made all the difference. I don't often do 5 star reviews, but I highly recommend Jeremy Hall at Cruise Vacations, International.

We've used the services of Donna Hall at Cruise Vacations for a bunch of cruises over the years…read more She is extremely knowledgeable and responsive, answering our many questions. We'll definitely use her services again!

Quick to respond and shared credentials showing commission is current. Professional and quick yet…read morevery careful. So nice to have this done in a Starbucks store at 730PM close to where I live! Highly recommend Ms. Jemima Pierre-Taylor's service!

From the owner: We will travel to you to meet your notary needs, or you can schedule a remote appointment!…read more We will also help with your travel needs. Reach us today! Travelhop@gmail.com

I have booked 3 trips now with Chris at Cruiser Travels. They had the best deals and the service…read morewas excellent. I would highly recommend!

Mrs. Shin can get you deals like you have never seen before…read more to Puerto Rico - $800 less than the cheapest price online on Intercontinental Hotel (4 nights) to Miami: $200 less than online and direct purchase. NONSTOP when all nonstop was booked. My three trips to Korea in last two years, at least $200 of ticket price each. But you must ask for Mrs. Shin. Other people do their work kinda half-a*s. Mrs. Shin can get little curt at times but she means no harm.

From the owner: We sell worldwide airline tickets and overseas tour products at the range of retail and wholesale…read moreprice and provide total travel services like all package tours throughout the US and incentive tours for government / business / organizations, etc. We also offer a health checkup package in cooperation with excellent Korean hospitals such as Samsung Hospital as contract of 12 medical facilities.

I called today to inquire if they handled travel to Nova Scotia. Instead of a polite yes or no,…read moreDiana started grilling me in the most negative way, rather than offering information or help. "Do you have valid passports? Are they good for 6 months past your travel date?" "It is very cold in the beginning of May". (I had told her our travel dates are at the END of May, but she didn't listen.) Finally she wanted to know how much we planned to spend. I told her we had a flexible budget, and our last tour was with Tauck, a high end tour operator. I still had ZERO information from her at this point. Her response was "Well I can't start spinning my wheels if I don't know how much you are willing to spend". I ended the conversation right then. Diana has a lot to learn about customer service. She drove away four high end customers with her rudeness and lack of interest.

So honest and very helpful I appreciate the service. I was trying to book a flight to London and Mr…read moreReuling was very pleasant and knowledgeable I definitely will be using this company again to all my future trips I plan out of the country, I wish more companies would have such great customer service .

Excellent service and great knowledge of the Caribbean. Very kind and will spend alot time…read moreassisting your needs. I gained alot of information from my agent. we received great pricing and had a wonderful vacation in Jamaica. They have a new phone number which is 410-979-5659. Happy Travels!

We have used this travel agency for years to book our yearly vacations. They have always done an…read moreexellent job for us and others that we have referred. There are three travel agencies in the state of MD where the name is similar by one word. Maybe you would want to review who you spoke with for certain. I know that there are 2 in Columbia MD for certain, having nothing to do with each other and I think one on the Eastern Shore as well. Our agency, has great relationships in the business as they always get us great deals and often free upgrades at our hotels ( often Sandals ) Jill is our travel agent, she is wonderful and truly cares!