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    Daniel's Jewelers

    4.0 (87 reviews)
    Open 10:00 am - 8:00 pm
    Updated 2 months ago

    Services - Daniel's Jewelers

    Jewelry cleaning

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    [[HIGHLIGHT]]I just walked into the Corona store where I was greeted by a young man where I explained I had a return (with the receipt).[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Two other women immediately joined him at the register, one being Gia who acted as though this $150 was a big deal, leaving me almost feeling "criminal!"[[ENDHIGHLIGHT]] Gia immediately asked for the receipt and then explained that I only had 10 days to make a return. I explained that I had not looked at the receipt but did reference their website, which CLEARLY states their refund policy- being 30 days from the date of purchase. She then looked to the young man explaining that the receipt should be highlighted. I again explained that their website clearly states a 30 day REFUND policy. [[HIGHLIGHT]]The young man asked if I wanted to exchange it and I told him no, again referencing the website policy.[[ENDHIGHLIGHT]] The purchase was made on 2/14/26 and not yet been returned for personal reasons. I explained that they need to follow their website policies or change them. [[HIGHLIGHT]]My issue is the way ALL 3 employees immediately surrounded the register area, treating me like something was wrong! It gives an extremely poor feeling of customer service.[[ENDHIGHLIGHT]] This interaction was very unfortunate and their policy should have been followed.

    I had a truly wonderful experience during a recent vacation with my family. While exploring, we visited a Daniel's Jewelers store, and from the moment we walked in, we were impressed. The store was exceptionally clean and welcoming, and Brenda immediately paused what she was doing to greet us. As my partner and I browsed, [[HIGHLIGHT]]Brenda went above and beyond to make us feel comfortable. She kindly offered our children cupcakes and coloring activities, which was such a thoughtful gesture and allowed us to enjoy our time in the store.[[ENDHIGHLIGHT]] When I found a ring I wanted to try on, I instantly fell in love with it. Brenda took the time to thoroughly explain all the details, which made the experience even more special. Ghita, the store manager, was equally amazing. She made sure my partner received the best possible price, and together, she and Brenda created a warm, family-oriented atmosphere. [[HIGHLIGHT]]What stood out most was that they didn't treat us like just customers--they made us feel like family, without any pressure to make a purchase.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]After we completed our purchase, Ghita even gave small gifts to our children, which was such a kind and memorable touch.[[ENDHIGHLIGHT]] The only downside is that I live in Hawaii and won't be traveling to the mainland anytime soon. I purchased a lifetime warranty, but my ring needs resizing as it's slightly too large. I truly wish there were a Daniel's Jewelers location here, as I would love to continue receiving their excellent service. Overall, this was an exceptional experience, and I'm incredibly grateful to Ghita and Brenda for their kindness, professionalism, and outstanding customer care. -Mahalo, Ghita & Brenda

    Took care to wrap my necklace beautifully
    Stacey A.

    On vacation staying at a hotel within walking distance I stumble upon Daniel's Jewelers. There isn't one where I live on the east coast but I was looking for a necklace for my daughter. [[HIGHLIGHT]]Upon walking in I was greeted promptly, with a smile.[[ENDHIGHLIGHT]] The place was fairly busy. Nice sale going on Memorial Day weekend. [[HIGHLIGHT]]I was assured someone would be with me and as soon as an associate was free she came straight to me.[[ENDHIGHLIGHT]] I described what I was looking for and she worked hard to find that for me. I appreciated that she didn't try to talk me into something I did not want. I found the perfect necklace. Before I left the store I had interacted with all three associates and can say I received top notch service. [[HIGHLIGHT]]They even took the time to look up whether there was a location in North Carolina when I inquired.[[ENDHIGHLIGHT]] If this level of customer service is what I can expect at every Daniels Jewelers then I will certainly visit one again should I have the opportunity. Btw my daughter LOVED her necklace!

    One side has one plastic spacer on each side as it's supposed to
    Kelly D.

    Jewelry repair that has an extra charge "to make sure it's done correctly" - I'm sorry what?? I first came to them to get a bracelet restrung - they quoted me $30 to remove 3 beads from my bracelet and restring it back together. This first transaction went fine. I came back to pick up the bracelet a few days later and noticed that one of the little plastic spacers was missing (see photos) but that was such a minor thing I didn't see the need to send it back or even bring it up. A week so so later - my mom had the same bracelet in a different color that also needed resizing - this time removing 4 beads and restringing it back together. Of course I bring it to the same Daniel's Jewelers thinking I knew exactly what to expect. Imagine my surprise when I was quoted $45 to do the same job - take apart the bracelet and put it back together with less beads than it started with. This time I also mentioned that the spacer was missing in my previous one and just to pay extra attention this time. This is where the 2 stars came in. The reason they told me why the cost was different was: "well the jeweler needs to make sure that all the spacers and parts are all correct like you requested and then there's that one extra bead that you're taking out" So I guess if I wanted a service done correctly I'm supposed to pay extra?? Why wouldn't it be done correctly to begin with? Why are they charging a customer extra to "check that the service they are paying for is being done correctly". On top of that why leaving out an additional bead when stringing a bracelet together costs $15 more is beyond me. If they just stuck to that one reason I probably would've just questioned it but be less upset. Telling me that the extra cost is to check that the job is done correctly - is even more ridiculous than telling me that leaving out an extra piece is going to costs me $15 more. [[HIGHLIGHT]]In the end the store manager agreed to make a one time exception to do the (same) job for $30[[ENDHIGHLIGHT]] I haven't picked up my second bracelet so let's hope it's still done correctly even though I didn't pay the extra "double checking" fee.

    Ring missing a diamond 5 days past their 30 day policy.
    Heather B.

    On November 24, my husband lost his ring of over 22 years. We went to Daniel's to find a ring similar to the one lost. We purchased the one below, only to 35 days later have a diamond fall out. [[HIGHLIGHT]]Went today to see about our options, no apologizes or sympathy. Simply was restated company policy.[[ENDHIGHLIGHT]] While we did purchase the warranty, we were told see you in 6 months. Instead, see you in 35 days. We bought a guaranteed lemon. An already upsetting situation to replace a ring of 22 years for one that did not last 35 days. Company policy over quality. Wish we never had to go back but now I know we will have to every 6 months to protect our warranty.

    Connie N.

    Very disappointed in Daniel's Jewelers (The Shops at Dos Lagos). I was gifted with a beautiful necklace for Christmas. The chain broke after 3 days. Hubby went to store today to have it replaced and was told he would have to purchase a new chain. They would not cover a replacement!!!! Way to stand behind your merchandise. Bye Bye Daniel's Jewelers. You won't be seeing us again.

    Giselle S.

    I want to thank Daily & Ashley for the great customer service! You ladies went above and beyond to make my purchase so easy going.

    Baby ear piercing
    Sarah A.

    My new favorite jewellery store!! I called so many places for my daughter's first ear piercing and I was so worried and scared about it. When I stopped by at Daniel's to check out the place, Kim greeted me and showed me the options they have. She noticed how nervous I was and talked me about the whole process and put my mind at ease. My husband and I decided then to just go for it and we were so glad we did! It was a great, professionally done, smooth process and I absolutely love the earrings!! Kim is a sweetheart and the whole staff there is EXTREMELY nice. They also offered to clean my diamond ring for free! Everyone there was so sweet and we will definitely be going there for my birthday!! I'd totally recommend this location to my friends and family.

    The Movado and the Bulova i got convinced to purchase

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    27 days ago

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    2 months ago

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    6 months ago

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    5 months ago

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    1 year ago

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    7 months ago

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    5 months ago

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    2 years ago

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    5 months ago

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    5 months ago

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    2 years ago

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    3 years ago

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    4 years ago

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    4 years ago

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    3 years ago

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    3 years ago

    Daily had wonderful service & helped me out in finding the perfect silver chain. Thank you!

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    7 years ago

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    3 years ago

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    4 years ago

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    3 years ago

    They took the time to find the perfect ring. Didn't pressed and offered great customer service

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    Chris D., we appreciate your feedback.

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    4 years ago

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    3 years ago

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    7 years ago

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    Taylor, thank you for sharing your awesome experience.

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    4 years ago

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    3 years ago

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    4 years ago

    They sold me a Rolex for $900,000. It was not a real Rolex watch these people are rip off artistt don't go to this place.

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    6 years ago

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    Page 1 of 3

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    Review Highlights - Daniel's Jewelers

    Deva took into account everything I was hoping for and ended up suggesting a custom ring for me within my budget.

    Mentioned in 19 reviews

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