I would recommend avoiding this airline for long-haul flights with layovers. I flew from San…read moreFrancisco to Berlin and then from Munich back to San Francisco. The layover in Copenhagen was extremely short and stressful. I don't understand why they sell tickets with such short connections when it's almost impossible to make them without having to run through the airport. They lost my luggage both times. I had a lecture in Berlin--the main purpose of my trip--and had to deliver it wearing sweaty loungewear. It was humiliating. Yesterday, I returned to San Francisco and learned that my bag was missing again. I paid $1,400 for this trip, and the whole experience has been ridiculous. In spite of all this I must admit that the planes were more or less comfy and the food was good.

We had a not so good experience with SAS. First our flight was delayed 2ish hours from a fuel pump…read moreissue. Waiting wasn't the worst but I'm traveling with a toddler so it wasn't easy to wait while she was exhausted. The plane ride itself was fine and clean. My big issue is that we checked a stroller in Amsterdam at the gate where an attendant came by to collect it by hand. When we arrived in Copenhagen it hadn't shown up. We waited, looked around and waited some more. We went to the SAS customer service area and let them know to which we were shortly informed that it was lost and actually left behind entirely in a different country. The first gate agent didn't seem very sympathetic to the situation. She told me they had no strollers to lend but did fill out the form with me to maybe have it replaced while I'm here for a short time. She discussed this with a few other colleagues, went back and another representative from SAS came out with a janky, abandoned and quite flimsy stroller. This was such a blessing for us traveling with a three year old even to use this stroller.

We flew Business Class from Copenhagen to Heathrow. The plane was an Airbus something-or-other…read more The seats were three across on either side of the aisle but there was no one in the middle seat and legroom was more than sufficient. We were served a breakfast that was surprisingly better than the scrambled eggs and sausage I'd had at the Rembrandt Hotel in London. They knew about and provided Alan's low sodium diet. My only complaint would be about the complete lack of coordination between British Airways and Virgin Atlantic at Heathrow. We had to gather our luggage, go through British Customs and from Terminal 5 to Terminal 3. Fortunately we had assistance w/ that, which made it manageable.

A few months ago, I had the displeasure of flying British Airways when London was hit with severe…read moreheavy fog and there were major delays on all flights in and out of London Heathrow (LHR). I was flying out of Copenhagen Airport, connecting through London Heathrow, with onward journey to Hong Kong. Knowing my flight would be delayed and that I would likely miss my connecting flight to Hong Kong, I tried to seek help from British Airways with getting onto an earlier flight. I went through customs early and went to the gate of a British Airways flight that was departing about an hour earlier than mine, but had been delayed and was in the process of boarding. I had asked the gate agent if she could see if there was any space on this flight since I had a connection in Hong Kong that I would miss if I were to take my original flight. The gate agent, who likely was frustrated, said exasperatingly that she could not help me since she needed to get everyone on board and get on going to London. I was a bit disappointed that she could not assist me since I knew I was going to miss my connecting flight (I later had to be rerouted through Düsseldorf, to depart the next day) and she was so unwilling to help. Typically in the USA, airline gate agents will assist customers by putting them on earlier flights if there is space knowing that a later flight may be delayed or cancelled. I guess it's not the same on British Airways in Europe. And at least in Copenhagen, the employees at British Airways seem to have a "it's not my problem, so deal with it yourself" attitude. From my most recent flying experiences and some of the turmoils of connecting through LHR I faced, I realized that the best option when having to fly on a long haul international flight is to avoid flying through LHR. LHR probably has some of the worst weather conditions of all airports in Europe, comparable to SFO in the states with its fog. British Airways, I don't think I will fly with you any time soon, and surely not through Copenhagen Airport. Poor service made my journey an displeasing one.

We had a very uneventful arrival at CPH. I say this because everything appeared to be so calm and…read moreorderly from the minute we got off the plane. There are clear directions and paths that guide you to passport control and baggage claim. The restrooms are clean. I think I was mostly impressed with how quiet it was outside at the rideshare pickup point. The vehicles in this city mostly run on electricity. Even their public buses are 100% electric. It's just something that was very noticeable to us throughout our stay in Copenhagen. It deserves a mention. I can't really rate it higher than 4 stars since it was an arrival with no departure. We didn't stay at the airport long enough to experience what it has to offer. I'll update this review if we ever find ourselves at CPH again in the future.

20 Passport processing booths on 8/22/26. Kastrup KNOWS it will take a full 60 to 120 seconds per…read moreperson to process incoming passengers entering the European passport-free travel zone - officially known as the Schengen Area, a territory where 29 European countries function as a single region with no internal border checks. they do nothing except take your picture once or twice to get it right and then have you pressure fingers down on the pad to get fingerprints. They don't even stamp your passport anymore so there's even less work for these wonderful go-getters. Oh, they also asked me why I was in Denmark and for how long. So what does this airport do? Staff ONLY two - that's one then two booths so the elderly, the jet lagged and the aggravated can stand FOR NEARLY THREE HOURS while they have to put up with Danish Bureaucratic INEFFICIENCY. No one minds a well ordered society. However, blinkered pig ignorance is quite another thing. BONUS THIEVERY: when you go outside to the taxi stand, there's some smiling Dane invite you into a taxi van that sees 8 to 12 people and then offers to take you into Copenhagen just on your own, don't fall for it. I'm shocked. I fell for it. I trust Danes. Apparently that is no longer an option. When I checked my bill after he had driven me the 15 minutes into the hotel in Midtown Copenhagen, what should have been about a $50 taxi ride was $75. Never mind that I was ignorant enough to tip him. Do not get into a van alone - you figure we learned this from the days of Ted Bundy. Bonus fact: figured that on the return flight nine days later, my photo and fingerprints were the system and it would be a breeze getting through Pasco control. But apparently not. The wise Danish flight authority still decided to only Man three of 15 to 20 booze. And there we were again waiting for an hour and a half maybe closer to an hour because they needed to take the photograph again. Apparently my facial features had changed greatly in nine days and they want to make sure that the person leaving their beloved nation was not some guy that looked like me and just had the same fingerprints as me and had all the other information like me. No reason was given while they needed another photograph and I didn't make a big deal of it or I would've been eaten a lie by the people behind me were frothing from standing online for hours. Or an hour. Get your stuff together, airport.

Every air route has its own idiosyncracies. Travel from Copenhagen to Prague can consist of a…read morerelatively long duration trip via train, bus, or car. Air travel is faster, though many airlines require one connection. Norwegian Airlines is one of a minority with direct flights, and, fortunately, during favorable daytime hours. Like many budget airlines, there are things about the experience that are less than ideal, staffing and service in the airport being the most noticeable. Otherwise, I found NA to be not so different from any other budget airline, and really not so bad in the end.

No drink, No peanut/ snack. 4 bucks for a water and I'm sure…read morethere was a toilet paper charge. Online said we had to pay extra for any bag checked or taken onboard. No one ever checked this policy. Total rip-off! NA sucks!

I bought a ticket for my 78-year old father-in-law to travel from Kiev via Warsaw to Copenhagen…read more The layover time in Warsaw was only 55 min which is borderline enough considering he did not need to change terminals or airlines. The plane from Kyiv to Warsaw was almost on time (8 min delayed arriving to Warsaw), but our relative was seriously delayed at immigration and customs. He was not advised to access any express line for delayed travelers and there were none of those in place. But while standing in a regular line for passport control he was called by an airport official who was reaching out to possible travelers to Copenhagen as this flight was already boarding. My father-in-law responded immediately and the airport official kindly helped him jump the line and be passport-controlled and finger-printed right away. All this time he was naturally concerned if he was going to make it onto the plane but the airport official reassured him that the flight would not leave without him. When he finally cleared security (which took 15-20 min!) and arrived at the gate (a 78-year old can not run sprint!), it was too late to board the plane for Copenhagen. And even though the plane did not leave the gate yet, our 78-year old traveler was received at the gate by a smiling clerk who said that "unfortunately the boarding was complete", and instead of accommodating him onto the plane took him right to the information desk (LOT Transfer Center). He also pointed out they called his name twice on the airport intercom which is obviously a fat lie because in reality such announcement never took place. On my father-in-law's desperate question: "What am I supposed to do know?", the impersonal reply was: "You'll be helped here" followed by the clerk's immediate leaving. The LOT official at the information desk offered a re-book on a later flight if our relative could pay a fee of 600 USD. He was not able to pay and the LOT official recommended me to buy another ticket for a flight the next morning. I bought another ticket for departing next morning at 09:10. Moreover, the missed flight left the gate right on time as scheduled, as if a 5-minute delay would be too much of a stretch for an airline to accommodate an elderly patient already going through a passport control, according to the ticket/service purchased; and my father-in-law's luggage was located right away as if it was never taken onto the plane, which looks to me like LOT "planned" to NOT take this passenger onto the plane. When calling LOT customer service today to ask why LOT was not able to re-book our relative, I was informed that the return ticket has been canceled because of the "no show up" policy of LOT and I must say that I feel cheated by LOT on this matter. a) My father-in-law was checked-in all the way from Kyiv to Copenhagen. He was present all the time in the transit zone and was only delayed because of a long process at immigration control and because he was required to provide fingerprints time and again. LOT does not have any information about allowing extra time for clearing immigration office upon entering Schengen. b) By doing a re-booking my father-in-law's return ticket will still be considered valid, but charging 600 USD for this service (to be paid in cash!) is not something to be expected from an elderly traveler. I consider the service of the LOT official EXTREMELY unfriendly and incompetent. c) The LOT official recommended me to buy a new ticket for my father-in-law. The LOT official NEVER told me that buying a new ticket would automatically void our already bought return ticket. LOT has already made me pay 1366 DKK for the flight from Warsaw to Copenhagen and now want me to pay additional 310 USD for "re-activating" the void return ticket. NEVER FLY LOT AGAIN!