Customer service? Not a thing apparently. I've attempted to…read morecall this place on 3 separate occasions and not one answer. I then decided to just book an appointment through their system here on Yelp. Booked my appointment with Jolene, appointment got confirmed. Until days later I see I receive an email saying my appointment got canceled! I didn't receive a call or even a text as to why my appointment got cancelled or even if I'd like to reschedule! It's not like I check my emails as often as I'd check a text message. So what if I didn't see the cancellation in time? Clearly they don't care about gaining new clientele for whatever reason. Happily made my appointment, AT EASE, at another establishment.

I just visited Luster for the second time and had the pleasure of having Maria do my hair. I have…read morebeen so happy with the results both times having zero complaints..literally going above my expectations. She listens to my requests, offered suggestions. Her friendly, fun personality makes me feel comfortable during my visit. The salon also gives a welcoming vibe with friendly stylists. To anyone looking for fabulous hair and fantastic service I recommend Maria at Luster color studio.

There is obviously an ongoing theme with this salon and that is "No one will return your call or…read moretexts"! Extremely unprofessional! These hair stylists at this salon have "Plenty" of clients already and not looking for new ones... it's just sad how they choose to deal with potential new clients! Just ignore them, they'll go away on their own... yeah, a very professional way to deal with people! Just read the negative reviews... that will pretty much tell you what's happening at this salon! I guess I'll have to look for a place that actually wants my business!

Nadia is a miracle worker! I was a crying mess before I saw Nadia. My hair was very long, damaged…read moreand falling out. Nadia cut 8in off and we laughed the entire time. I LOVE MY CUT! I love Trim Salon! The inside is so clean, stylish and relaxing. Being new to the area I was nervous to try out a new salon! I am happy to report I have a new salon and stylist! Thank you so much Nadia!

Filomena, didn't they teach you in kindergarten that lying is wrong? I want to clarify a few…read morethings. I never insulted you in Spanish -- that you don't understand my beautiful Chilean Spanish is one thing, but claiming I insulted you is another. On September 10, just four days after my haircut, I went back to your salon because I didn't like how it looked. You were completely freaking out, asking your receptionist who I was and why I was there instead of simply asking me. Only after I introduced myself ("Filomena, it's Carla from Chile") did your attitude change. Because my English is limited and your Spanish isn't good either, I made sure to write down and translate exactly what I wanted to say so I could explain it politely: "Hi Mena, I called you but you didn't answer. Since I left work early, I came because I had the time. It's not a big deal, I just don't like my haircut because it's flat and I want layers." At first, even though you only wanted to give me a lesson on how to style my hair, I said yes, I wanted your help. But when you started giving opinions about my face shape and telling me you had already done "many" layers, as if to say I didn't need more, that's when I decided to tell you no -- because it's not up to you to decide whether I like my own hair or not. I paid you over $500. And honestly, if after 30+ years in this business you still haven't figured out how to treat your clients with respect, maybe you should ask for a refund on that "experience" -- because clearly three decades haven't been enough for you to learn. Finally, I would like to know if your salon has cameras with microphones to corroborate that everything I'm saying is true. Carla

I'm well known for my haircut and style. I'm asked weekly, where I get my hair done. I highly…read morerecommend master stylist and owner, Mena. She is kind, attentive, and very professional. I'm very picky and only trust her to cut and color my hair.

I arrived for a scheduled appointment with a stylist that turned out to be a miscommunication and…read morewas really disappointed, but luckily Subrina was kind enough to step in and make time to cut my hair. I feel very lucky that things worked out the way they did. She didn't just cut my hair, though. She heard my concerns and answered my questions, offered me tips for managing a new hairstyle, and was lovely to interact with. I left the salon feeling confident about how to style my hair moving forward, and with knowledge about the right colour options for growing out my natural grey. Thank you, Subrina. This is the best haircut I've had in years.

This salon has a warm and welcoming atmosphere. Karly is my stylist and she takes the time to…read moreunderstand what you're truly looking for. Her kindness and professionalism set her apart from the rest. I am always super satisfied with my results and her attention to detail

Very fast service, didn't have to go In for a quote. Sent pictures and was able to get an…read moreappointment fairly quickly. Had a great experience and even got coffee and a doughnut.

This place had great vibes when you walk in. Everyone was welcoming and smiling. I had an…read moreappointment with Johnson to have my hair cut. He was super nice and professional. I told him about my hair routine and showed a few pictures to give him an idea of cut/styles I liked. We had a nice conversation during my visit. I recommend this salon. I plan on going back to have my hair colored.

Edvin is amazing at cutting hair. Everytime I've went in there for a haircut he's always got me…read morelooking good walking out. Great guy to talk to, flexible to book with.

Best hair experience I've ever had!! Edvin is very communicative and welcoming, he is very open to…read moreany questions and is clear about how to style your hair to get the look that you want!! I couldn't recommend someone more!!!

​Rating: or (Up to you, but definitely low!) ​I wanted to…read morefollow up on my experience here. While the initial rough handling and poor technique from Jasmine were incredibly frustrating and concerning at the time, I am happy to report my hair has completely bounced back. However, that recovery is solely due to my own strict, dedicated hair care regimen. ​To repair the damage, I had to implement a rigorous routine using fresh aloe spritz with rosemary and peppermint essential oils, drinking fresh fenugreek water, incorporating Caribbean foods, fruits, and spices into my diet, and regularly using my homemade Ayurvedic warm herbal oils on my scalp. I also had to treat folliculitis resulting from the appointment using a diluted basil and oregano essential oil mixture. ​Thankfully, my personal routine kept any long-term damage at bay and my hair is finally thriving again--but no thanks to Jasmine. The warning still stands for anyone looking for a stylist who is naturally gentle with high-maintenance hair. If you go here, be prepared to do heavy damage control afterward.

My mother came in for crochet braids a few weeks ago last minute appointment jazzy is very…read moreattentive to her customers it's a comfortable environment she cares about your hair retention hair growth she is a phenomenal stylist you can trust your hair in her hands my mother got beautiful crochet braids in a timely manner she didn't waste any time this woman is very professional and we both will be back very soon thank you so much jazzy Top Notch quality Good vibrations and that's what we need thank you

10 out of 10 she was the best!! First time with her and she told me all that I been waiting to hear…read moreon what would be great on my hair. She got it on the point before I told her exactly what I want just buy a little of what I was talking about she knew. Hands down she was awesome!!

Katie was very personable made me feel relaxed . She was very good my hair color and cut were…read moreexactly what I wanted.

Called and was able to get a same day appt. I just needed a wash and cut. Im not very picky as hair…read moregrows back so whoever was available as most hair stylist all have, i assume, a baseline set of skills. So anyways, i believe my stylist Osvaldo was on the newer side, which is gooD in a way cause he didnt rush and took his time to cut and blow dry my hair and i loved the way it turned out.

The food was good but it took 30 mins for nachos delicious but took forever I needed to see a movie…read moreat 6:30 and I got to commonwealth at 5:45 and i was almost late because it took that long but still delicious

Owner is a very hard worker and has a pleasing customer service outlook. She has many wigs and she…read moredoes shampoo and styling too

Called this business today to ask baseline questions for a coworker who is losing hair and is going…read morethrough chemo treatment. The business owner didn't use her Active Listening Skills in the conversation when I asked if the wig prescription was accepted and I repeatedly told her that my coworker had the accurate prescription. She proceeded to ask me if I was a friend or the insurance company. Effective communication skills is Not something everyone has and I get that phone calls can be a whole barrier. However, the business owner can def do better especially given the situation and be Anything less than condescending. I will probably see if my coworker will consider another place. This was def a disjointed call. Clarity for others who may need this info: -They offer full receipts for reimbursement from your insurance company if your insurance offers the coverage (call your insurance to ask). -Wigs may cost between $60-200 depending on what you choose, based on your desires. -They do not offer wig trimming for products not purchased through them. - The owner emphasized having the accurate labeling of a Prosthesis Wig Prescription to get reimbursed by your insurance company and she gave an example that medi-caid doesn't cover it. A copy is not necessary for her as she charges the cost up front to the client.