Good service Polite upbeat knowledgeable…read more Comfortable wait area Easy to get in and out of They honor appointments

I had gotten a good price on tires but man every time I go back for anything but new tires it's a…read morehassle. This last time I went in to just fix a flat since it should be free according to them. They always start by checking all your tires and usually try to sell you new ones right away. Lucky that wasn't the case this time around. Then instead of just helping me out with fixing the flat, they give me a workaround about not doing it because they need to have your tire in stock reason being if they even "inspect" your tire, they won't mount it back unless you buy a new one. This feels like I'm just being robbed. I came in for help and I won't be let out unless I buy a new one. Just go to your local mom and pop shops for issues like this. I might just start buying tires online elsewhere and having those mom and pop shops install them as well as they're usually the ones helping me when I really need them to.

The new one in alton tx is so badly managed & have the sh*tiest customer service, the lady with…read morethin eyebrows mid 30s was really gacha (b*tch) totally ignoring us because we wanted to make a change couple hours later and the old man which was her dad had an attitude towards us. I'm sure they were the owners. Not humble at all!

This place sucks, worse Customer service ever ... there's 3 ladies in the front working that don't…read moreknow anything about tires... they also have a baby's crib right in the front where you pay, they take care of their kids while at the shop, the kids/babies are crying all the time ... they have you waiting to get your tires change for about 4 hours ... they tell you they have tires in stock and ready, yet once you pay they tell you someone is going to bring them from another store, they make you wait a long time yet with No one in front of you. Overall everything was bad.

I've been coming to this shop for my tire fixes since before Yelp was a thing! Haven't had a need…read morein well over a decade, but glad to see this local tire shop is still in business. Today, my wife's Mini Cooper had a flat tire. We called GEICO to install the spare and came over on a Sunday, hoping they were open. Sure enough, we were greeted the way locals greet each other, with a smile and a welcoming service. I speak Spanish and so do the employees, but I heard English spoken by most as well. They told me where to park the car and the instructions were clear. After they uninstalled the spare and took the flat one, I was taken to see where the hole was and where the root of the problem stemmed from. It was a giant screw that got through the tire. It was fixed in under 10 minutes and one of the other employees and I waited while having a conversation about the weather. Overall, satisfied with the friendly service.

The gentlemen that assisted me yesterday and today have been helpful by checking my back tires ,…read morethey checked for any holes on my two rear tires and both had foreign objects they successfully removed and patched the tires . Can't wait for pay day to replace my tires. Excellent service as always. Never judgmental and always left with a peace of mind. Their value in work says everything will go back soon. Thank you for making me and my vehicle safe. You all value your clients and it shows . Thank you again, God bless y'all .

Great Service. Got exactly what I was looking for. I've been a client of the Palmhurst location for…read moreyears. Highly recommended.

I only got as far as getting a quote for a minor repair, to fix a couple of scratches that appeared…read moreafter a visit to Walmart. I found PDM online and saw that have mostly positive reviews. Some people have had good experiences with them. Based on the packed parking lot their business is booming, which is usually a good sign. PDM offers a free quote online by submitting information, pictures and a video of the damage. But I was in the area and decided to stop by just to see if someone could give me a ballpark figure of cost and repair time to have an idea of how to prepare and schedule a repair. The young lady at the reception area was cute, but could not tell me anything helpful except that an in person estimate would cost me $50. So I thanked her for that and opted to go with the online estimate. From the website you request the online estimate tool and it sends a link to your phone. Use the link to access the online estimate app. The app does not download to your phone; you just access it from your phone as it will guide you in taking pictures and video they need. A picture is worth a thousand words. Have your car make, model, year, and VIN number handy as that helps them to identify specific paint colors and other necessary information. I found a couple other competitors that also offer online estimates and got quotes from all of them. All of the businesses which provided me quotes have excellent reviews and look professional as far as I can tell. PDM's estimate was $1,300.00, over twice the cost of any of the others (who all came below $600). Most of the cost is labor. I understand some difference in price, but that is ridiculous. It's like choosing between two great quality name brand products, and the only difference is one has a designer couture name, so it sells for 220% more. So suffice it to say I will choose another option. If your insurance is going to pay repairs, perhaps it may be an option for you (depending on your deductible), but it was not for me. It pays to shop around.

I used this company online estimate. I submitted pictures of the repairs that I needed and…read moreindicated I was paying cash. I was not using my insurance. After a few days, I did not get a response. I contacted them by phone asking for the estimate. A few days later, I was given an estimate and I agreed over the phone to the amount. I was told to bring the vehicle by for more pictures so they could make sure the estimate was accurate. I brought the vehicle by and a gentleman named Mark took detailed pictures and said he would be sending me an updated estimate by the end of the day. Did not get estimate. One week later I reached out again asking for my estimate and I was told I'd have it by the end of the day. Did not get estimate. Based on other reviews I've read..this company charges almost double the other repair companies in the area are charging. It seems to me this company would rather do insurance claims. Taking my business elsewhere.