Website has a little option for price change alerts. Pricing was way too high and clearly part of…read morethe incorrect "market pricing" that dealers use as tool to boost pricing. So signed up for unit to see if pricing settles to fair value. Immediately comes the sales email. Your personal contact. Warn them not to discuss "market price" and do not contact if current price is their mandatory price. So ... next comes a buyers order with the "market price" that was already declined and the two extraneous fees including their prep handling fee. Good bye .... Blocked. Why can a car salesman not offer a true retail experience. Stop the BS and games. Do you buy any other item of value, Perhaps furniture , where they add all these items outside of taxes and come up with a much inflated price ?? And then suggests the market dictates it.

*** BUYER BEWARE *** Do Not Buy a vehicle from these liars !…read morethe sales manager Went back on our Deal at the very end , even after I had text messages showing what was discussed and approved, I drove past a couple of other GMC dealers on my way to Central Buick GMC , only to be lied to and treated poor, After the salesman "James" said we were ALL Good on the deal .... they lied right to my face and salesman "James" was forced by the manager to lie to me about my trade . Again , I have text showing we were in agreement ! TERRIBLE BUSINESS, TERRIBLE CUSTOMER SERVICE !! be AWARE AND TAKE YOUR BUSINESS SOMEWHERE ELSE !

I bought a car here several years ago. I highly recommend them…read more Very friendly and helpful...and by paying cash i got a fantastic deal!!

Bought a vehicle from them 2 weeks ago. Had. A broken gas door. They said they would fix it. Still…read morebroken. And keep getting oil leaks badly. Brought it over last week to get it fixed but still leaking..

Met Will and Zach at the Chamber's Community Fest event, loved the cars they had there and their…read moreservice ethos. Met with Will at the dealership, and bought my Trailblazer. EXCEPTIONAL service throughout. Not rushed, answered all our questions and explained every step of the process, the purchase, and the after purchase process. The BEST car buying experience we have ever had!!!

This was truly the best service I have ever experienced - hands down! The entire staff was…read moreincredibly friendly and accommodating. My truck looked and felt like brand new after being serviced. I would give them a 5-star rating without hesitation.

Mike Ash provided Probably the best dealership service I have experienced in my lifetime. Just…read moremoved to area, called to set appt., arrived a little early as I often do. Took vehicle right away work was done little earlier than quoted. Mike took me to cashier and informed me service today was complimentary. I will be returning, and will offer my low mileage vehicle to them 1st... Thank you

Not a fan of the unscrupulous sales tactics at Winter Haven Honda…read more I've owned Hondas my entire adult life, and after 25 years with my old Honda, it was finally time for a new one. I reached out to Winter Haven Honda, set up an appointment with Germaine, and met him at the agreed time. He told me, "I gotchu, mama" and said he'd get me the best deal. When I found the vehicle I wanted and said I'd be paying cash, I asked about negotiating the price. Germaine said that wasn't possible for a cash deal. After some fast talking and confusion about "new" versus "pre‑owned" versus "used," we decided to walk away. As we were leaving, another salesperson, Dino Contos, offered to help. He was willing to negotiate and mentioned a "financing discount" -- if I financed the vehicle, I could pay it off by a certain date without interest. With excellent credit, I agreed and bought the same vehicle Germaine claimed couldn't be negotiated. Honda said THE BANK 'MAY' charge me a $75 early pay off fee, it did not say WILL.... it said MAY. Stephen Petrocelli, Finance Manager, confirmed that if I paid off the loan before the given date, I wouldn't owe any interest. I paid it off within 10 days. Later, when I called the bank, the payoff amount was higher than what we'd agreed on. Dino said it was "only" a small difference -- but that's not the point. I spoke with Kayla at the bank and she told me the bank does NOT charge a fee and that it is a Honda fee. Shysters! I financed solely based on the promise of no interest if paid early, yet the payoff didn't match what was promised. This kind of misleading behavior is exactly why car dealers -- and salespeople -- so often have a bad reputation. That's a classic dealership financing tactic. The key detail is exactly what Kayla at the bank pointed out: if the fee language was written into the dealer's contract paperwork and not actually required by the lender, then Winter Haven Honda was presenting it in a very misleading way. In many cases, dealerships encourage financing because they receive compensation or incentives from the lender for originating the loan. Some dealers will say you'll "get a better deal" if you finance, then hope you keep the loan open long enough for them to retain that incentive. Paying it off quickly can sometimes reduce or eliminate the dealer's commission -- which is why some salespeople discourage early payoff. UPDATE: The additional charges have been reversed. The manager at the bank said there will be a meeting regarding financing with dealerships. And... I will keep you posted with further experience should I need service/warranty things taken in the future.

Just a quick word of recognition to Shay Parish (head of service dept) of Winter haven Dodge…read moreChrysler Jeep. Our daughter was in route to our home in Ohio at the conclusion of her college school year. 22yrs old with her Jeep packed she experienced a breakdown ...and the vehicle had to be towed. We eventually connected with Winter haven... and feel fortunate we did!!! Shay, the Service Mgr could not have been more helpful. Courteous, knowledgeable and assuring. As a Dad... I thank him and his team for their positive and respectful interaction with our daughter. He worked closely with Jeep Corp to solve our problem, complete the repairs and get her back on the road. Thanks Shay... you are appreciated.

Poor customer service, I have been patiently waiting for an response about at tire since 12-22-25 ,…read moreone of the sales lady out side crying over personal issues not concerning work not trying to assist customers at all , they do not greet you when you walk in , this is how they greet you, after talking on the phone, do you have an appointment, no hello how are you , or the standard welcome in .....