My experience with this dealership was great! I spoke with Stephen and Moose, they were both great…read morelisteners and greeted me immediately.

Wonderful staff the really friendly young man at the services desk is awesome! If ever anyone felt…read moreYOUR pain he always seemed to have a good attitude and understood. Good to see people like him at services desk. Good attitude good spirit good heart.

Spoke with Victor about our NEW Honda Pilot Trailsport. Told him of the drivers seat quit working…read moreas we were leaving the dealer in Georgia. Made an appointment with Victor, met him upon arrival, service determined that seat track was defective. Waiting on a call from Victor to have seat track replaced. Service, so far has been great!

Salesman wouldn't return our keys and then said he had no idea where our vehicle was resulting in…read moreus being forced to lease a vehicle (although they gave us a trade in value for the "lost" car. We have contacted police department (they said they are investigating the situation), contacted Ask Behnken, contacted FLHSDM, contacted Federal Fraud and contacted BBB. Every one takes time and in the meantime, we are required to make the monthly lease payment. Mr. Wagner at Winter Haven Honda called me and laughed that no one would believe us as they have good reviews. All we want is our down-payment back along with cancellation of the lease and either return of the trade-in value or the vehicle they claim we traded in as the history of the vehicle shows it in their name. IF you go to there to purchase a car (and Julius Colon is your salesman) and you are not sure if you want to trade-in your current vehicle, BE SURE TO GET YOUR KEYS BACK BEFORE DISCUSSING A TRANSACTION, if they won't, call the Police. We weren't told of the Hope Scholarship payment, we didn't receive a thumb-drive of the paperwork as stated, we didn't get time to read the items signed or initiated by Mr. Petrocelli on the finance forms (he said it would be quicker if he clicked on the line as he did that all day) and even though he mentioned there was a 3 day cooling off period, he denies saying that now. We have purchased from this dealership before through salesman, Rodney Smith... a very honest person. Unfortunately, he wasn't there the day we needed help. The dealership owner, manager, etc. refuse to settle this, so we are going to proceed through the places we contacted and file a private suit if necessary. If court case is the route we need to use, we will post and invite anyone who wants to attend the trial. Oh, yes, we are elderly and will be contacting that group for help, too. So, again, REMEMBER TO GET YOUR KEYS BACK RIGHT AWAY IF THEY TEST DRIVE YOUR PROPOSED TRADE-IN!

I sent in an interest request on an 80K vehicle. I immediately received a response via email by a…read moresalesman named Brian Peine. I responded and requested he call me because I am really interested in their vehicle and ready to buy. Never heard from Brian. I called and after numerous transfers and hanging up on me, I finally spoke to a manager named Victor. Victor identified himself as a manger and was worthless. He had every excuse why I was not able to reach a salesman. He stated the dealership just had a fire and their phones were questionable . Victor was non-responsive, had zero customer service, and his arrogance was easily demonstrated through the phone. I explained to him I was from out of state and if there was any movement on the price. Victor stated the dealer does not need to lower prices to sell vehicles to people from out of state or in-state. Not only was Victor not very friendly , the so called MANAGER made no effort whatsoever to sell me the vehicle or apologize for the 3 attempts to reach a salesman. He was horrible to deal with. I said thank you and that was it. The next day Brian Peine sent me a second email stating he would call me in a couple minutes. I never received a call from Brian all day. I sent him an email asking why he never called and his excuse was he was really busy. I have all email correspondence to show everything stayed above. False promises, No customer service, No professionalism, and a Manager that has no idea of customer service. I would never spend my money here and I hope everyone else reconsiders their decision on this business. First impressions are everything and an insight to how the dealership is being operated. I hope the upper management and GM see this review and train Victor and Brian about doing what you say you're going to do and basic customer service. I would hate for anyone else to have to experience what I just did with this so called dealership.

This Dealership: Where Customer Service Goes to Die (But Hey, At Least the Air Conditioning Works)…read more What an absolute privilege it was to do business with this dealership. Truly. I came in expecting to buy a car -- silly me -- and instead got front-row seats to the most dysfunctional operation I've ever witnessed. Let's start with the salesman, who graciously decided to show up 45 minutes late to our appointment. I can only assume he was busy solving world hunger or curing diseases, because clearly being on time for customers is beneath him. Then came the beautiful promise of a 90-day warranty. Wow, how generous! Except -- plot twist -- the car was too old to even qualify. I mean, who checks details like that when you can just say whatever it takes to close a deal, right? And the follow-up? Oh, I hope you're patient, because the salesperson ghosted us for two weeks. I can only imagine they were overwhelmed with the effort of remembering we existed. When I finally dragged the sales manager into it, he treated the whole situation like I'd asked him to donate a kidney. Arrogant, dismissive -- he must really hate having customers interrupt his busy schedule of doing absolutely nothing. Let's not forget the windshield saga. We were apparently invisible, because no one even knew that's why we were there. After what felt like begging, pleading, and possibly offering my firstborn, the window was finally fixed. Bravo -- what a heroic effort to meet basic obligations. And the cherry on top? I called the general manager. I'm sure he's working tirelessly on crafting a response, because shocker -- still no word. Maybe he's on an extended vacation in a land where customer service still exists. If you're looking for a dealership that specializes in broken promises, endless delays, and Olympic-level indifference -- congratulations, you've found it. For the rest of us who value our time, sanity, and dignity? Run, don't walk, in the other direction.

They cannot be trusted to sell you a reliable used car - even a Hyundai. Paid them over $ 16,000…read morefor a used 2018 Santa Fe and after the 30-day warranty expired the service indicator lights came on for ABS braking, oil, and more.

My car battery continually dies and has to be jumped started. Car is only 10 months old but it has…read morebeen jump stared 5 times already and 3 times in last two weeks. This dealers service department says nothing is wrong. Totally unhappy with this dealership and their responses.

I took my vehicle in for an oil change, rotation, and a battery check...specifically the battery…read morecheck as I have had a message pop up for almost a month about my aux switches being disabled due to battery charging. The service advisor told me that was normal and it's a warning to let you know the switches are unavailable because the battery is charging and there were no codes on the diagnostic tool. However, she said they will do a thorough check on my batteries to be sure. This was before noon, I go pick up my vehicle and the paperwork says batteries checked and tested fine. I'm no vehicle expert, but, that just didn't sit right with me considering my car wouldn't start this morning on my way to the dealership. I immediately drove from WH CDJ to another dealership and had my batteries checked...my main battery was 61 cca and my aux battery was also testing very low. Great job Winter Haven CDJ. If I had not gone to another dealership to actually have my batteries checked, your negligence could have caused my three year old to be stranded somewhere in this 95 degree heat. I am a very understanding person and I try my best not to be a burden...I accidentally made my appointment for July, not June in the jeep app and I only left my vehicle there because they said it was not that busy; however, if they couldn't do a 5 minute battery check, clearly they were too busy. Also, there were two codes to speak that were showing when the second dealership ran their diagnostics...even though WH said there were no issues. Stay away from this dealership, unless you like being stuck on the side of the highway in FL.

Poor customer service, I have been patiently waiting for an response about at tire since 12-22-25 ,…read moreone of the sales lady out side crying over personal issues not concerning work not trying to assist customers at all , they do not greet you when you walk in , this is how they greet you, after talking on the phone, do you have an appointment, no hello how are you , or the standard welcome in .....

I bring all of my vehicles here. Great staff, great location, great results. You can wait there or…read moretake a short walk to several restaurants or coffee shops.

I waited a few weeks before reviewing to see how the after experience went. And I'm pleased to…read morereport it's been positive all around! From initial quote, where the team even connected via text to have a clear understanding of my tint request, to the after service care, it's been great. The pricing is in line with most of the tint shops in the area (I quoted around) but this one was very friendly with zero pressure. Other shops would not allow me to partially tint and insisted I needed to do every single window on my vehicle at once. The service itself was very efficient. They matched the prior tint perfect, and the guys were very well informed. I truly felt like I was in expert hands and they kept it friendly and casual while maintaining professionalism. It was a quick turnaround and their appointments were timely. After a few days I started to notice bubbling on my windshield, I was worried because the windshield does not come with any warranty here but because the bubbling was on the edges they honored the repair, offered for me to come in same day, and I waited less than 10 minutes even though they had other appointments. I've had zero concerns and it's been great!

Miracle Toyota may have moved, but the best little used car lot around is still here... MAC Auto…read moreCenter... Owned by Miracle Toyota so you can trust them...

Well I got a Toyota truck the sales guy was excellent,obviously the dealer fees are high .They said…read morebecause the car need to be reconditioned it's just a way of make money.They fix a problem on the car like they promised but I went to the dealer four times,I understand sometimes thinks happens.I am a little disappointed with an issue regarding my car tag,that after they gave one one's again I had to go to the dealer and they gave me a dealer tag.That's a big inconvenience to me because i live about 35 minutes away,I am still waiting ,so working in the hospitality service all my live I rate there customer service as poor,I am happy with the car but they have to do better on other things.

A little bit of a mixed review. After lots of conversation with the internet team I drove from NC…read moreto purchase a used 2019 Nissan Maxima since it had everything I was looking for in the trim. The internet team was friendly and helpful, but they were not honest when describing the condition. I know a used car is not perfect, but there were some exterior scratches, and I also specifically asked about the tint bubbling on the rear window since it is a known issue in this model. I was told everything was basically mint condition and not to worry. Upon arrival, I was not happy to find I could barely see out of the back window due to the tint and also found several long scratches on the body of the car. On a positive note, I will say our salesman Kurt was honest and took the time to address the issues and reconcile the situation especially since we made the long drive just for the car. At the end of the day, I am very happy with my purchase, and I am happy that Kurt made it right and I highly recommend him as a salesman at Hill Nissan.

Worst experience I think I've ever had. They misrepresent the product…read more Do not get a full account of the cost of vehicle. I purchased a 2026 Rogue with NO spare tire. You have to join their auto club because they will not supply the tire. I have been with AAA for over 37 years. Why should I change for their service. I had the first payment in 30 days. Go to Lakeland for better service. Sorry I bought from here & will never recommend this dealer to anyone. Run fast away so you don't have the issues I am facing at this time.

Joe is great !! He delivered our new vehicles from Winter Haven to Destin on 2 occasions Each time…read morehe was on time and on point Nice guy too I highly recommend this place

Not only did Joe get to me quickly on a Friday night, but he was professional, knowledgeable, and…read morekind. I was on the side on the road on I-4, cars speeding by and he hooked me up and towed my car to the dealership in no time. I would definitely recommend Bolton Towing and if your lucky JOE will be your driver. I am a little late getting this review in as this happened 4/11/25 and I just got my car back from dealer :0 with a new engine. But I definitely wanted to give kudos to Joe and Bolton Towing for being professional and very reasonable.

The service I received was great. The way I was treated by Franky as a new customer was superb. The…read morewaiting area is also very welcoming. Probably will be doing more business with them In a future.

Honestly, this was one of the worst experiences I've had. It feels like they are more focused on…read moreavoiding responsibility than actually helping customers.I brought my car in for work, and afterward I noticed my grille was damaged. They denied causing it and claimed it was already like that, but I have proof showing the condition of my car before it was brought in. They also stated that my hood was never opened by them, but after I provided camera footage showing otherwise, the response changed to saying they "so we can't open the hood?"They refused to fix the damage and even threatened to remove me from the property for trespassing instead of trying to resolve the issue. They also refused to provide any video proof showing when they opened my hood.Thankfully, I had my own camera footage and was able to see a mechanic pushing something back into place, which raises even more questions. Their own before pictures don't show the damage being present before the work was done, and the difference between their photos and how my car looked afterward is clear.I know my car was not like this before I brought it in. I wouldn't waste my time making a complaint over something I knew was already there. All I wanted was for them to take responsibility and fix what happened. They also brought up unrelated information about body shops and clips, but that doesn't change the fact that before I went there, my hood opened normally without anything popping out. After getting my car back, it no longer does.At the end of the day, I just wanted honest service and for the issue to be handled properly. Unfortunately, that's not what happened.