1-star - Absolutely terrible experience at Signature Dental Group in Algonquin. I went in today for…read morea routine cleaning, but after wasting 20 minutes of my morning, they flat-out refused to provide any service because I declined dental x-rays. I made it clear I didn't want or feel the need for x-rays, and as a patient, it's my right to refuse them--plain and simple. Informed consent and patient autonomy are basic rights in healthcare, yet this office treated me like I had no say. They wouldn't even perform the cleaning without forcing x-rays on me first. No real explanation beyond "policy," no discussion of alternatives, and zero respect for my decision. This feels like nothing more than a blatant cash grab--pushing unnecessary radiation exposure and extra billing instead of focusing on actual patient care. The staff couldn't (or wouldn't) explain anything properly; they just see patients as dollar signs. Poor communication, zero empathy, and a complete disregard for patient rights. Signature Dental Group (and their "gentle" approach--ironic) is a joke. I will never return, and I strongly advise anyone reading this to go elsewhere. Find a dentist who actually listens to patients and respects their choices instead of strong-arming them into procedures. Save your time and money--avoid this place at all costs.

I was just there the other day and the dentist and the back staff are AMAZING!!!! The girl with…read moredark hair at the front (the one who answers the phone and handles the insurance) is completely NASTY!! God forbid you ask ANY QUESTIONS, you will not get an answer. You will be told to call insurance or HR. Clearly I don't have medical jargon memorized so when I ask a simple question, I'd like an answer with the nasty attitude removed!! I will go back because everyone else is great but will report you to the manager next time!!

They did great work. I had my tongue tie cut. I am 48 years old. It was bothering me. I know…read morelonger have issues with it. So glad I went to see Dr Menis. Staff waa friendly. Billing was on point. You get charged the first day about $95.00 i think it is for consultation. Then when your insurance picks it up. Lehman and Menis office will send you a check of $95.00. I think that was the amount. Make sure to confirm your appointment through email and they might send through text message as well. Sorry, I can't remember. . I am very happy with my mouth now. Thank you so much. Doctor was funny too

My son had wisdom tooth surgery at Lehman & Menis. Dr. Lehman had a great attitude and his…read morestraightforward but humorous manner during the evaluation put my son at ease - which is pretty hard to do because doctors make him anxious. But Dr. Lehman answered all his questions patiently, made him laugh, and made him feel comfortable about getting his teeth removed. On the day of the surgery, the nurses and anesthesiologist were all very warm and kind, which really helped my son feel relaxed and at home. He had his teeth removed with no problems. I remember when I got my teeth removed (granted - a long time ago) I swelled up like a balloon, but my son didn't have a single bruise and barely any swelling so it was obviously very skillfully done. Thank you Dr. Lehman and staff for an experience that was as smooth as it could be! We appreciate you!!!

Hygienist Allie was amazing, so friendly, patient, calmed my nerves. She is so knowledgeable and…read moreoffered great, easy to follow advice on how to keep my mouth healthy. Highly recommend!

My wife and I went to Aspen Dental in Algonquin Il because we just moved here. I was leery because…read morethey had so many open times for appointments. They took bite wing X-Rays for my wife and said she needed a deep cleaning and they would not do a regular cleaning. The staff were very rude. We did not believe them and we walked out. We went to a local dentist. The local dentist office did a regular cleaning and said she does not need any work on her teeth. After our experience, I looked at reviews of Aspen across different review platforms. I messed up because, if I researched Aspen properly, I would never have gone to this corporate dental scam office. I wish I could give them 0 stars but that is not an option. Beware!

First I want to say thank you to the entire staff at Renovo. Aside from having to wait several…read moreweeks to fit into their busy schedule, EVERYTHING was perfect!!! I now understand WHY their appointment book was packed with patients for weeks. From the moment we arrived until the time my daughter and I left, we were absolutely amazed and pleased with the level of professionalism, state of the art equipment, and the patient focused customer care. This experience all started with being referred to McHenry Dental Specialists from our general dentist for my daughter's large cavity. She was referred for a root canal but the Endodontist told us he couldn't do it because the roots hadn't fully grown. He recommended that we simply extract the tooth since the decay was so large. Next, we contacted my daughter's Orthodontist to have them remove the brace on the tooth in preparation for extraction. They told us, "although we respect the Endodontist's recommendation, we really need to do whatever we could to try and salvage the tooth". So, we sought a second Endodontist's opinion (and that's where Renovo comes into the story). I explained our situation to Alan Commet (doppleganger to actor Stephen Merchant), who introduced himself by name and not by "doctor". Soon, they were off taking their own xrays of the cavity stricken tooth (using a hand-held scanner similar to ones you'd see at Sam's Club). Within seconds (literally), Alan had an alternative plan for my daughter's tooth. He told us, "While we can't do a root canal, we certainly can save the tooth without having to extract it. I'm surprised to hear that you were told it needed to be pulled. I'm even more surprised that the other Endodontist didn't give you other options. We can do a procedure called an 'apexo-genesis', then fill in the remaining cavity the traditional way." Ummmmm, whaaaaat? Apexo-who? He proceeded to say, "Instead of rescheduling the procedure weeks from now (again, they're really busy), I will just fit her in today so you don't have to come back. We'll just get it over with. It'll only take me 25-30 minutes." He explained what the procedure entailed to my daughter (yes, to my daughter instead of me). He then said to both of us, "Any questions?" I loved that he directed EVERYTHING to her and made her feel her decision was all that he was looking for (not mine). It was so professional of him. Naturally, she/we said yes and his staff immediately started making contact with our insurance. Within minutes (no kidding...minutes), we had a full estimate of the damage. After all the xrays, anesthesia, drilling, etc. we would owe $156 out-the-door. WHAT??? I didn't have to sell my first born or give up my left kidney??? "WHERE DO I SIGN?" I told the office staff member. Soon, my daughter was kicked back in the chair getting all numbed up. He loaded her up generously and wasn't trying to be stingy. Before, during, and after, he would show his concern for her comfort. It was VERY reassuring for me and my daughter later verbalized to me how grateful she was of his concern. In true fashion, he was done with the procedure in just under 30 minutes. He took pictures during each phase of the procedure. At the completion of the procedure, he told us he would send all the pictures as well as a copy of the full report, the same one he would send to our general dentist, to our email. He went over some simple post-procedural instructions, told us he'd like to see us in 1 year for follow-up on the tooth's root development, and off we went. As a medical professional myself, I cannot stress how wonderful of an experience this was. Not only did they give my daughter what she needed, they gave her what she deserved...respect, professionalism, easy-to-understand descriptions of the procedure, sensitivity, honesty ("the shot will hurt but I'll be quick")...the whole package. He treated her as if she was his own child, intermittently stopping to ask her, "Any pain?" "Are you ok?" "Do you need anything?" "Would you like a break?" "Do you need suction?" In an industry where customer service should be the focus, the entire staff of Renovo was SPOT ON!!! I'd give them top honors in patient focused care. I will definitely go back to them for any future Oral Surgery or Endodontic procedures. Hope this review helps others. Take care and God bless!!!

Dr. Gaw is the best. extracted a bad tooth, pain free, followed up, such a great doctor. love…read morethe environment, office decor was is great, looks new and modern, very clean mark

My kids had oral surgery here today. Dr. Richard is amazing knowledgeable and very professional…read more Jill was very caring and informative. Office is very clean and everything was completed on time.

From the owner: Wisdom Tooth Removal Dental Implants…read moreCorrective Jaw Surgery Tooth Extraction Bone Grafting Intravenous (IV) Sedation TMJ Diagnosis & Treatment Oral Cancer Diagnosis & Treatment Mole Removal & Skin Cancer Facial Pain & Trauma In-office CT Scanner CT Guided Implant Placement

I had an appointment scheduled over a month in advance with my dentist referral listed when I made…read morethe appointment. The day of my appointment I got a call two hours before saying they do not take referrals from my dentist and cancelled my appointment, and I couldn't get into another place this late in advance for the rest of Summer. Very unorganized.

Dr Jones, THE BEST around! Caring, informative and catered to my severe anxiety along with his…read morevery caring staff.. cost was also very fair. THANK YOU!

Over the years there have been ongoing administrative issues, especially with billing and chart mix…read moreups between my account and my mother's because of our similar names. These mistakes happened more than once and created a lot of unnecessary stress. Most recently, I received a charge for an appointment I missed due to being in a car accident. I called the office immediately at the time of the accident, so getting a bill was frustrating especially when insurance covers at 100%. Sorting it out required a three way call with my insurance and the communication from the office during that call felt defensive rather than helpful. Even more concerning, my mother had a situation where she repeatedly reported severe pain and swelling but was reassured everything was "fine and good to go for a shiny new implant." Her condition ended up being far more serious than expected and required her to be in the hospital for several days due to a sever jaw infection. That experience really shook our confidence in the evaluations, treatment, and communication we received. I'm sharing this not to attack anyone, but because these patterns with billing, chart accuracy, and communication have become hard to ignore. I truly hope the office takes feedback like this seriously. Patients need to feel that their concerns are heard, their charts are handled carefully, and that any serious life threatening symptoms are treated with clear attention and care immediately not down the road.

Molly is an amazing hygienist! She is gentle and caring. My whole family uses her. She is also…read morewonderful working individuals with special needs.

Had the absolute worst experience at this dentist. He pulled teeth that didnt need to be pulled…read moreand then overcharged for dentures. Refused to give me my records even though the law specifically states he has to. Kept talking about prices during my procedures and everytime I needed an adjustment, he required payment, even though there were several adjustments a week for months! My dentures never fit right from the beginning. I truly believe he pulled unnecessary teeth only to overcharge for dentures. Consider going somewhere to save money and have access to your records.

Awesome people. Thank you again so much for seeing me same day as needed. So thankful and great…read morejob. Pearl Jam and Star Wars added bonus. Cannot recommend them enough .

The dentist only thought of trying to make money on a crown. I had an infection in my tooth. Told…read moreher twice. She said come back in month. It got worse! Had to go on antibiotic.. I gave her my info on allergic medicine. She gave me that same type of medicine. This delayed me more since I had an operation scheduled and needed to be healthy. Guess what, I had to postpone that surgery. Had to go back to my regular doctor and pay for another physical so I could get cleared for my operation. She did not listen to me at all after explaining everything to her. She messed me up. Now wants to destroy my credit! Will never use her again! Stay away.

Staff is friendly and efficient. My appointment started on time. I went in for my 6 month cleaning…read more Great job. No pain. Gentle and kind. Helpful suggestions about a couple of flossing improvements. Dr. Rao reviewed my X-rays and teeth. Great job. I have been going here for several years.

I wish I could write an excellent review of the doctors explanation and even the work of the…read morehygienist but the front desk staff made my visit the worst one I've EVER had. I don't care how great or comfortable everything was, if the people who you FIRST see when you walk in the door, can ruin your whole experience....nothing after that is worth it at all. Just today alone, my balance changed 3 times. First I owed 247, then some excuse about the copay my insurance didn't cover so now 297, then after arguing on the phone after walking out, the balance was now 207 because they agreed that they made a mistake. Then after all that, the office manager finally calls us back and states that the balance is actually 247! If the front desk staff is that incompetent, maybe they should be cleaning house and not teeth.

They did a fine job on cleaning my teeth and I had no problem with the actual dental work. They do…read moretry and sell you this electronic screening for cancer. Myself, I think this is all about getting extra money by using the big C-word as a scare tactic. Then they told me I needed a crown. So they would have their billing person check with my insurance to see if I am covered for the procedure. When I asked the girl that handles this in the office, she told me the price is $200 if I am covered and $1300 if not. I would have to call my insurance company to see if I am covered. Is that not what you are paid to do? I will find a new dentist office that will follow through on behalf of their customers.