Susan is amazing. I've been renting from her for over a year and she is very timely on her…read moreresponses. If I have an issue she sends someone out same day to fix it. I highly recommend going with Arrow for an efficient, kind, and responsive property manager.

Very professional and friendly at the same time. Reasonable rent and deposit. Easy payment. I loved…read moreliving in my apartment

Not good at all. I believe I previously sent out on one of these review systems a five star…read morerating. I recant that. Just got a bill 5 months after our move out, they are billing me for something that they refused to fix during our time renting from them. Be mindful that when dealing with these folks that they have super high turn-over and the right hand often knows little of what the left hand is doing. Henry Hammacher, while I realize this is a new job for you, it may be worth your while to brush up on your customer service a bit. Coming out of left field with a haymaker and a misunderstanding of what really happened in the situation is hardly a good approach. I'd give zero stars if I could. Will not recommend, and this lack of recommendation to my colleages coming into the community is going to sting a bit.

I've been applying to apartments in Arcata/Eureka for months now and RPM is by far the most…read moretrustworthy property management I've come across! It only took a few days to get qualified, view the property, sign the lease, and set a move in date. Rebecca Briggs in particular has been extremely helpful with her email communication. It's strange to me to see so many impartial reviews about RPM. So far, my experience has been extremely pleasant and I would definitely recommend them to anyone looking for a rental.

Wright management are reliable ,honest people ,Katherine, was very accommodating and helped us a…read morelot in a tough situation. Highly recommend ,she is a great listener and cares for your needs .Joe and Kaye

Catherine Wainwright told me that I couldn't prove anything and hung up on me when I reported that…read moreher cleaning crew destroyed a refrigerator. She also allowed a toilet leak to go unfixed which cost nearly 200 $ in wasted water. Fire alarms turned out not to be wired to any electrical system, just hung there for show; if there had been a fire, people might have died because the alarms would not have sounded. If her idea of management means neglect and disavowing responsibility for the actions of the people she hires, then I would stay far away from this company. Integrity is everything.

Great, responsible and hard working company. We have listed our properties with them for over a…read moredecade. Highly recommend Julie and her team.

Cheap rent, good location, and they typically fix everything promptly, but they're nearly…read moreimpossible to reach. I have called their office and it goes straight to an answering machine and the messages I leave are never returned , I am told that they don't even have an office location. Overall could be a perfect rental experience if they were easier to contact and communicate with, despite this I still would reccomend Spinks to my friends and family who are looking for rentals.

My experience with this company was nothing short of awesome. I rented an apartment for several…read moreyears at one of the properties these folks manage. Deanna helped me rent an apartment (despite my nutty schedule and general lack of availability), spent several years showing herself to be nothing short of responsive and kind with repairs, questions, etc. When the building eventually listed and sold, the process was seamless for and courteous to tenants.

This place does not answer phone calls or emails when looking at their properties for lease even if…read moreyou're a beyond over qualified tenant and they have your application already, property owners beware these people do not return phone calls or emails for people who are ready to lease a property and that are over qualified for that property to begin with.

Thankful that my boyfriend and I ended up renting from this company and not RPM Humboldt. They were…read morekind enough to show it to my cousin who lived in the area before we did (since we lived 8 hours away) and then the on-site manager was nice enough to show it to us on the weekend during his free time. We've never had any issues with our apartment that we needed help with but I get the feeling that they would be there in an instant if we did. They are very friendly and genuinely care about their tenants. I definitely recommend renting through them.

They've been good to me. Very reasonable and quick to fix any issues. Their landscaping crew keeps…read morethe yard very nice. I do wish they wouldn't cut everything back so much because I've never been able to enjoy all of the flowers. But overall it's been a good experience.

When I was looking for a home, I found a few via craigslist through J&J Rentals. I went in and gave…read moremy applications to the women and they said they would try and process them as quickly as possible. I was given a showing of one of the houses I was most interested in and I fell in love. The gentlemen showing the house had very little information other than what he had done to the place, but he was very nice and easy to talk to. The actual rental agent for the company, Maridee, is another story. She had been rude to me and my fellow roommate applicants the entire time we tried working with her. She made insulting comments, showed impatience and was anything but professional. I come from a customer service background of 10+ years and I was insulted by the attitude I was receiving while I stayed calm and cheery on my end. We were denied by this company and I feel like it was due to an age-ist attitude, thinking because we are in our 20's we can not take proper care of a property. I hope they get the tenants they think are the better fit and are surprised a few months down the road to find a grow in the garage. I'm taking my business elsewhere where people respect hard working and honest tenants and do not judge us by our age.

I was told to come view the place today that I spent $80 applying to. I arrived and no one is here…read moreat the residence. And the company is not answering their phone calls or emails. Super weird. I wasted my whole morning planning around this, gas money to get out here, and an $80 fee. Super unprofessional and just plain ODD.

If I could give an even lower score I would. I can't express with enough emphasis what a horrible…read moreexperience I have had with Elizabeth Campbell and Deborah Smith of Pacific Coast Rentals. After noticing for most of the year of 2023 that PCR was no longer collecting utilities from two of my tenants, I brought it to their attention in a sit down meeting that I requested and in that meeting both women refused to acknowledge any missing money. They actually even told me in that sit down that I was too involved as a landlord and needed to let them do their job. It was clear they were not doing the job that they were collecting their property management fees to do. After months and months of noticing continued missing money, by the end of 2023 they finally acknowledged they had in fact not been collecting many months of utilities and with no apology for it or for telling me I had been too involved, they stated they would collect back utilities. Now think about that a minute. Reading an owner statement isn't hard (although the way Deborah collects payment from tenants is incredibly unorganized and this is partially because she pays landlord's utilities late as I learned after seeing twice that my building got a 15 day late notification for PG&E and she also pays for utilities for tenants out of her pocket but charges the landlord incorrectly for it) so it definitely gets confusing to landlords, tenants and I am sure to the gal that runs the front office that always desperately tried to answer my questions as to where my missing money was. So as simple as it was to see that utilities were missing on my statements every month, PCRs would insist it was correct and yet in the month of February 2024 PCRs admitted they had missed almost a year of collecting utilities on one of my tenants and I received most of that back payment and they admitted they had also missed utilities on the other tenant and did a terrible job collecting that tenants back utilities and that tenant moved out still owing and I paid the price. The communication with PCRs was terrible, I made MANY requests in writing to provide the tenants with internet before I called and set this up myself. I asked in writing more than 4 times if PCRs could provide lawn care for my building and later learned Deborah sent her grandson over to mow once and didn't tell me it was her grandson until I inquired as to why I saw a lawn care charge but a professional receipt was not attached to my owner statement. I then also took over lawn care and have had a professional service set up ever since. All things I believe are the services that should be provided for the property management fees we pay. I could honestly go on but that alone is enough for me. Elizabeth Campbell and Deborah Smith are a joke and I can't express enough what terrible hands anyone would be in to go in to business with these two. Elizabeth was so promising when I first met her and I had really trusted her and my realtor had recommended her and I can honestly say she's gone down hill as a business owner and getting rid of staff that can't do their job would be the best advice I could give her. Elizabeth there's likely a good reason you have a two star review and I hope the way you handle business and your poor money management doesn't catch up to you. You definitely come across as a snake.