1. Darmtech Consulting

    1. Darmtech Consulting

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    Port Jefferson, NY

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    Darmtech Consulting

    5.0 (6 reviews)
    Open 8:00 am - 8:00 pm

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    Staples - Service Excellence

    Staples

    (22 reviews)

    I had a great experience buying a printer from this store. The sales associate, Joe with the…read moreglasses, was so helpful & friendly. I am almost a sr citizen, a Gen X'er who is clueless about these printers. I asked him for the easiest one & he steered me in the right direction. Spent a little more money than expected but in the long run it will pay off because the printer ink is in a bottle, doesn't dry out. It's an Epson. Great experience, thanks Joe with the glasses

    I'm only giving Staples one star because the teenage boys who work there are hard working and…read morepersonable. (This is for the copy center. I haven't had problems with the cashiers.) I cannot say that about the women in the copy center. Every time I go, there is a long wait and either one or two people "working." This could be them talking behind the counter or ignoring the line. It's always crowded and they're always overwhelmed. It's the beginning of school. They should be prepared for a lot of teachers and students coming in to work on projects. Last week I had items laminated and the guy took maybe 2 minutes to do it so I didn't have to come back. Great. He was fabulous. Fast forward to today--I waited almost a half hour in line. I asked the guy if he could PLEASE do it quickly since it's a super small job. He agreed and started to get it ready. The woman working with him came rushing over and made him stop. She insisted that he had other work to do and that I would have to come back to get my items. I told her the last guy did it quickly so I'm sure this will be, as well. She was rude to me. She was rude to the guy working there. She was belittling to him, when he was obviously getting the job done. After arguing to no avail, she "offered" to have the manager come over. What a waste of time that was. Here we are for 15 more minutes arguing over why the guy can't do the job. IT COULD HAVE BEEN COMPLETED IN A FRACTION OF THAT TIME!!! I understand there are orders ahead of mine and if my order was bigger, I'd understand. I understand if you did that for every customer, you'd be behind. However, there was nobody behind me on line or nearby waiting for their items. I was laminating 17 3 in pieces of paper. So picture 5-ish per sheet. 3ish sheets to go through the laminator and done. Nope. Then I waited there as she removed my items from what he had started and stood there waiting for them to take my order. Staples!!! Look at your reviews!!! They're horrible! Do something about it. You have a store with great potential to be a star store but your employees are ruining it. It's a prime location and has many services people obviously need. Now I have to go out of my way to pick up my small job that could have been done easily when Staples was on my way home. I am so disgusted with the service there, yet I don't have a choice because there isn't another place locally who does this. PLEASE!!! Train your employees to be flexible, personable, reasonable...I think you get the idea.

    Darmtech Consulting - itservices - Updated September 2026

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