Do not know if anything has changed, but used to be if you had your vehicle shipped terminal to terminal, DAS did the shipping. If you shipped door to door it was a contracted company, which I did not know till after my bad experience, and I never would have let DAS ship this way. First issue of something wrong was that person I bought my car from said was a different trucking company came to pick it up. My car actually arrived early, but it was not secured properly in the trailer, and had turned in the trailer damaging both bumpers and part of the lower rear quarter on one side. I took pictures. I contacted DAS and they contacted the trucking company that actually shipped the car. It was over 2xxx.00 damage. Both bumpers needed redone and repaired, and part of the quarter needed repaired and painted. DAS put me in contact with the trucking company, which talked to me at first, but after I told them the damage cost they would not talk to me anymore. The trucking company wanted to give me a couple hundred bucks. DAS would talk to the trucking company, and then talk to me. In the end, neither the trucking company, nor DAS would pay for anything, even though DAS had sub contracted them. DAS just said they would not use that company anymore. a lot of good that does me. * DO NOT USE THIS COMPANY *.I would give them a minus 5 if I could. read more

Once upon a time, DAS was a great company. They dealt directly with drivers and gave very competitive quotes and reliable service. I used them a few times. They were acquired a few years ago, and now they are part of the big, horrible scam that has become auto shipping. Avoid. read more

Sucks I can't give less than one star. I brought my car to the livermore, CA location to get shipped to the new jersey location because I was moving back home to new York. I was told 14 days so I waited and waited. 18 days passed and I decided to check the tracker. Well the tracker wasn't working on their site. So I give them a call to see if they can tell me if my car is almost in new jersey. I finally get someone on the phone and they tell me something I never thought I would hear. They lost my car. I was in shock. How the hell do you lose a car.... Anyway they were looking all over for my car and I called back to get an update. They still couldn't find it and they said they would give me a call back once they do. I got the call back the next day saying they found the car. Of course I get more bad news.... It was still in the lot where I dropped it off.... Apparently the staff in livermore put it in the system that the car was shipped but the truck never picked it up. The lot there was pretty big with a lot of cars because it's also a tow yard I believe. Anyway they gave me a new date on the arrival of my car and said it would only be a few days. I waited those few days and finally got a call that my car was here. (almost a month to get it) I go to pick up my car and they said for my trouble in would get a whole $75 off my bill.... $75 off a $950 bill... Wow that's amazing... Yea right. But whatever. I was just happy to get my car back. I check my car. It arrived with no scratches and drove just fine. Still is driving fine so nothing is wrong it at all. But when I got home I noticed something when I went to take out the little things i left in my car. Most of it was stolen. So let's see what was stolen... Frank Family bottle of wine - $65 3 imported Xbox 360 games - $155 Horsehead mask - $25 Playstation Vita games - $185 So the people that work there stole $430 worth of items from my car and I got $75 off.... What a great deal! Seriously... Stay away from this company. read more

DAS Dependable Auto Shippers - Lies. - Vehicle Shipping Near Me

I started the conversation with the DAS representative stating we were already working with someone and they couldn't find a driver. Under that pretense Brent told us no problem we have drivers. I explained the urgency to get the car on the road. He had us pay hundreds more upfront and drive the vehicle 2 hours away to the dispatch location in order to expidite the process. At trh arrival location there wasn't any paperwork and they had no idea I was coming. After 2 days of the vehicle sitting he stated he actually couldn't find a driver and he be happy to refund our money. Now the vehicle is 2 hours away 2 days later with no driver in site. To add to the pain. They are charging us for having the vehicle at the dispatch location. read more

Big picture, the move was ok. I shipped a 2009 Mercedez from LA to NY, and it arrived in one piece. But.. the car was late by 4 days. Suppose to arrive in 15 days, took 19 days. I complained, but a 4 day (although it's 25%) delay is not compensatable. Also, the instructions said to remove all valuables. I was in a rush and didn't remove everything. But worry not, everything that was any value was removed for me... and NOT returned. So my sunglasses, money, Fastrak, all gone. I had it hidden in a locked glove, but no matter. No compensation for this, either. So bummed out that the car was late, and contents gone. So I am not feeling very satisfied or happy. But the car arrived, and the glass is more than half full. If I had to ship my car again, would not use DAS. read more

I have shipped 5 cars with them over the years and they are the best for dependability and cost effectiveness

I recently shipped my car from New Jersey to Oregon using DAS (terminal to terminal shipping option). I had previously shipped my car from Oregon to New Jersey almost 6 years ago, and I had a great experience, but this time around, it was the complete opposite. If I could give negative stars, I would. I dropped my car off at the DAS Linden, New Jersey location, and was given a quote of 2 weeks until my car would arrive in Oregon, early July. Fourth of July weekend rolls around, and no word from DAS. I called the company, and they said that the moving truck had broken down, and the car would arrive in a few more days. A few more days later, I call them again to inquire about my car, and now, I was told that the truck was having issues and was currently in Chicago - mind you, this is now 17 days since I've dropped my car off - 3 days late. There was nothing they or I could do, but wait. Finally, I get a call, ONE WEEK AFTER the car was supposed to arrive, that my car had finally made it to Oregon. Upon inspection of the car, I notice coffee stains on the interior driver's side that weren't there before, two large scratches along the side of my car, AND both of my car seat covers were missing. The employees at DAS don't know how that happened, and they refuse to discount/compensate for the damage or for the delay in delivery. I would not recommend this car shipping company to anyone. read more

I moved my Audi S5 from NY to SF as part of an employer relocation deal - hence it was not a normal shipping but a VIP, covered transport as DAS calls it. Pickup and drop-off were quick and easy, nothing to complain about. The car was delivered a week later than promised but that can happen - no big deal. From there, things got worse though: The car was delivered severely damaged - the trunk and the back window were heavily damaged by a dangling chain or something like that. Also the white leather interior was filthy and looked like there were people sitting in dirty pants - not just the driver seat but also the passenger and back seats! Why would there be someone sitting in the back seat?! Overall more than 4000$ of damage. The customer service for getting the car fixed was extremely slow and unresponsive - it took more than 2 months and a lot of complaining to get it fixed. If you have an alternative, ship your car with someone else. read more

My license plate was missing when they delivered the car!!! Even worse, the guy who delivered it, blew it off and said "Oh, maybe it fell off." Yeah. Right. Now I have to report a stolen plate. Horrible. read more

DAS shipped my car from San Francisco to New Jersey. They were easy to deal with and were honest - no scams, hidden charges, and no hassles. They got my vehicle there on time, undamaged, and their price was fantastic. Would recommend them and use them again. Michael read more

I used them to ship my car cross country. It was picked up the day it was supposed to but outside of the designated window that they said they would pick it up in... Not off to a good start. It was supposed to be shipped in a covered carrier. but they pick it up and a non covered carrier and drive ti to linden NJ then put it in a covered carrier from there. then it is not covered when they deliver it. It was left at linden NJ for over a week before it was put on a covered carrier. Then finally it arrived to me 20 days after they picked it up when they quoted me at 12 days. When I got the car is was just as dirty as if I were to ship the car on an open carrier. (I know because I have shipped a car that way) Also anything that could be stolen was stolen. Including all the change in the center console for parking meters. I would not recommend them as a shipping service to anyone. I the condition my car was shipped in I could have just used an uncovered transport for half the price. read more

I worked here, sadly. The biggest problem was nepotism. There were family members that annoyed other employees so much that the morale here was very low. I never understood why this company would let their bratty family members sink the ship. Hopefully they've had to find real jobs instead of just tinkering around. Lunch time was always their favorite. And one or two of those family business members was such an obnoxious brat, he was chasing the good employees away left and right. I imagine that is still going on, and is why DAS Auto Shippers has a bad rap. Plus the employees were always complaining about the double name, DAS AutoShippers actually means "Dependable Auto Shippers Auto Shippers." There's a few nice family members, but most of them screwed stuff up left and right. read more

Their company is terrible. I cant believe they are still in business. I hired them to take my car from Staten Island, New York to Las Vegas. When the car arrived I noticed right away that items were stolen from the vehicle. There is no question that the items were stolen by employees from the company. How do I know? The moron used my EZ-Pass to pay for the tolls and bridges along the route and the EZ-Pass was still in my car when returned, so the person removed it - paid the tolls - and then placed it back. The person stole my Garmin GPS, my Ipod from the car stereo, my bag of change, my cologne, my stereo mic - but left my bluray player that was in the backseat, likely because it was TOO BIG to fit in his pockets!!! They refused to pay for anything and kept telling me "we tell people not to leave any valuables in the car" - I never knew that I would have to remove most of my car stereo!!! read more

TERRRRRRIBLE! First of all, they don't ship it! If you drop off and pick up, you are dropping off at a local tow shop and picking up from another one. They're just the middle man for this Operation and they are terrible at it! They're website says you can track it, but you enter the info and you can't, you have to call. You call and are told your car is "late" It literally took me hours to talk with customer service. Definitetly do not recommend this company!!!! read more

STAY AWAY FROM THIS COMPANY. I had my car shipped from Houston to Chicago in 2005 and when I had received my car, there were scratches on the hood and passenger side door, the rear driver side and another scratch after the c-pillar on the driver side. My handbrake became loose as well. Another thing I've noticed is that there were stains on both the backseat of the car which I can't seem to remove as well the roof of the car from the inside - color of stain is brown YUCK!! Also the leather seat in the back shows a deep depression which never seems to heal itself. Aldo noticed that some dirty hands made its way into both the glove compartment and the center console compartment. I had also shipped a truck from them and they put a big dent on the side of the door. When I called them about all this, they said there's nothing they can do since I didn't pay for insurance with them. CROOKS. read more

Just a frustrating event all around and to see such a nice car that had survived 17 years meet its demise like this . A beautiful cream puff Mercedes E 300 Turbo Diesel with full service history from dealer. Shipped from Birmingham , Al to Newington, CT. Car is totaled because driver drove under a low overpass in Pittsburgh. I can appreciate a company moving over 100,000 cars a year and accident's can and do happen. Now accident's like a hydraulic failure , or truck jackknifed on icy road, or hit by flying saucer But in this day and age of Navigation Systems this is beyond the pale. And yet I see trucks almost on a weekly basis stuck under low bridges on parkways that were designed in the 1800's for horses and buggies and were then paved as the horseless carriage made its way. The Major Gripe I have with the carrier is lack of communication and misleading information . This truck Left Birmingham , AL on Feb 29th and another one won't leave again on that date until another four years have past. I was initially led to believe that the truck was delayed because of a mechanical problem and was delayed in Pittsburgh. A couple of days later I learned it was in an accident and the extent of damage was unknown . Now I'll have you know during all this I didn't have anyone from DAS reach out to me and let me know what was going on. All communication was initiated from my end and going through phone trees and leaving messages. Talk about frustrating . Absolutely no customer service whatsoever. Then the waiting game began . First the truck was in a salvage yard in Pittsburgh and the towing company won't release the truck until it gets paid. This went on for over two weeks. Then it's we are working on getting a truck up there to get the vehicles moved to our yard in Linden NJ and we will have more information. Meanwhile I still don't know the condition of my car, is it a scratch, fender bender whatever. Long story short they finally got it moved and last Friday April 1st I learned my nice car was totaled. So in response to someone who posted that accidents happen in trucking industry all the time I concur. That's not my gripe. I sat for almost four weeks with very little or no information as to state of my car. That's just unacceptable in this day of instant communication . Now I'm going through the insurance process and that can be a long drawn out saga. Of course I will probably get offer of Kelley Blue Book or similar industry standard for geographic location. How do I explain the rarity of a car this age, with full service history from dealer and so well cared for? I'm having trouble even finding one with similar mileage for comparison. Anything up North has rust issues and over 200k miles. Southern cars don't come on the market that often with lower mileage, why I jumped on this one. Now I'm dealing with a third party as DAS. (Even thought they say they don't ) had this load subbed out to a third party carrier and are putting me in touch with their insurance company. And the nightmare continues. Appreciate all the kind words and as my lovely wife says "nobody died Thank God, and it can be replaced. read more

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I really want to give NO stars but I can't basically in a nut she'll they stripped my car and stole anything and everything they could get their hands on. When questioning them about their actions they repeatedly told me they were not responsible and that I should not leave valuables in the car. So their not responsible for having their employees steal from their customers ? Never again and please do yourself a favor and NEVER use this company read more

If I could give negative stars I would. I was shipping my car to CA and had scheduled a rental car until my car got there. The car was so late I extended the rental car and still spent a week waking up a 4am to catch the train and ride my bike through south San Francisco to get to work. I called 100s of times and no one ever knew anything. Couldn't tell me where my car was. And never called back even when they promised they would "look into it and call me back." And they got mad at me for wanting to know where my car was. I have a stick shift so I didn't want someone driving my car cross country but after my experience with DAS it would've been better to fly to drive car myself. Seriously thought they had lost my car. Choose a different company. Or drive it yourself. Honestly it would've been the same price for me and much less stressful/frustrating. read more

I would NEVER use this company again. I shipped my brand new car cross country. It arrived badly damaged and I am now dealing with the hassle and cost of repair. read more

Unbelievable]y bad customer service!! Our car never shipped! It was picked up 2 weeks ahead of time to make it to the west coast when we needed it. On the day of planned arrival, the car never showed up. After 8 hours of phone tag they finally found the car and admitted that it never left New Jersey! That was 10 days ago and they still keep finding excuses for not shipping our car!!! We have been without our car for almost 4 weeks. There is still no plan for shipping. There has been no communication as promised from the beginning. They are very unresponsive, let alone apologetic for the mess. Do Not use this carrier!!!! read more

I would give 0 if i could the horrible customer service ! I paid $1700 for transferring my car (honda) from NYC to OKC and it included 300 dollars for "door to door " service My vehicle arrived at some towing station , get a call 3 days later and they can only deliver 8 to 430 , when am i supposed to work ? the guy on the phone is acting like he is doing me a favour.. " I am the only person here, call DAS if you want to , or come here and get your own damn vehicle" this guy is rude as hell, but he said he could deliver by 8, so am happy. however, next morning, i wait till 9, call again, its the same story and car finally comes 2 hours later, 3 days and 2 hours after arriving. They are much more expensive then others and still have poor service, only good thing was i paid for expedited shipping and it did arrive in 1 week, but then sat there for 3 days so it was pointless read more

Be warned, do not use this company. I Just closed the loop on a claim with DAS Global, which I declined because of its ridiculousness. In short, I shipped my MINI from Honolulu, HI to Atlanta, GA. Net result was $2,500 in damages to the front bumper/spoiler and side skirts. Their response to the claim? "We'll cover $99." The rule that was used was that I did not identify "all" of the damage when I picked up from the, and I am not kidding, "tow yard" gravel lot. I had done a walk around and id'd some damage that after the vehicle had been looked at by a MINI repair shop was way more extensive than I could have seen. After the two required estimates, they chose to disregard the collateral damage of their safe keeping and leave me flapping. I shipped three cars with three different companies from HI and CA. This one was the worst and only car that needed a claim. read more

Delayed shipping!! My car is just sitting in their lot even though it was supposed to have been shipped out from Linden, NJ to Livermore, CA a week ago!! Terrible service. We paid $843 and are now realizing that spending $950 at other shippers would've been a much wiser move. read more

I shipped my Impreza in April 2014 from California. Having read the negative reviews about cars getting broken into I was pretty nervous but the service was quick and completely professional. My car was in pristine condition and they used a car mat on the drivers side. Would use again. read more

Can I give lower than 1 star? If so, this company would get it. First, they charged me for expedited shipping with an enclosed carrier with delivery GUARANTEED within 12 days. Well, may car sat for 20 days and didn't move until I made about 20 phone calls and finally had to agree to an open carrier. Then, they damaged my front air dam and when I presented a claim, they admitted they did the damage but said they wouldn't pay me since the damage was under $250. DO NOT USE THIS COMPANY! read more

Shipped car from CA to NJ, arrived in 1 week (Thursday drop off, was ready for pickup following Thursday). No damage. Note, I did the terminal to terminal shipping option. The location in Linden is really simple to reach, just off of Route 1 read more

Just a quick update. I used DAS again, this time to get my GTI back to NJ. So I think this is the fourth time I've used them. This was in June 2013. I guess their prices went up because it was closer to $1000 this time. But I also chose door to door shipping. In LA a tow truck drove straight up to my apartment, it was super easy. In NJ, I met the truck driver about a mile from my house since its the suburbs and they can't navigate the big truck through some of those places. I think door to door shipping was $40, can't quite remember. But it was definitely worth it, saved me an hour on each end. In the end, $1000 was pretty good for what they did. I think it took them less than a week. The car was definitely dirty since the truck is uncovered but I gave it a wash and I see no issues at all. Oh, I also had about 50 pounds of stuff in the trunk. They tell you not to do this but I had to get it home somehow and figured I'll just take a chance. Everything was fine. Truck drivers were really nice, give them each a good tip, these guys guys have pretty tough jobs. read more

Last month I used dependable auto to ship my car from NJ to CA. The service with dependable auto was setup by my movers (agents of North American Van Lines). I trusted that they would be reputable based on that affiliation. I contracted Dependable auto with only 6 days notice of my move. While a last minute job they were able to accommodate me. They called in advance to confirm my details and then again the day before to confirm pick-up, and then the day off to confirm they were on their way. The guy who showed up was not much of a communicator. He was very thorough inspecting the car before loading it on the open trailer but I had to asked questions before signing his cryptic notations. My car arrived two weeks later in CA. The company has an online tracker so you can see where the car is in transit. Mine sat in NJ for a week before it got moved. They did call to update me on exactly what day it would arrive. It arrived on time and within a 2 hour drop off window they provided. The driver was very pleasant, the car in great shape and washed. The move cost $1500.00. Good service. It would have been a great rating if service was a little faster than 2 weeks, and if the pick-up guy had given better customer service. read more

My daughter and son in law used this service through a relocation company chose these cowboys....they moved 2 BMW's from Michigan to Pheonix. on the 12th July...its now the 2nd August..my daughters cars clutch is not working and she has no idea where it is .. company isnt replying to requests..and my son in laws BMW hasnt been released to get the sun roof fixed with was completely smashed in on the top during transit...the BMW dealership is waiting for it to be dropped off.. this company sucks..dont hire them.. read more

We definitely recommend using DAS for your vehicle shipping needs! We were very pleased with our service, from MO to CA! Craig Crawford was the representative that assisted us and he was always available for any questions or concerns. Scheduling was quick and easy. Car was picked up very professionally, and accommodating our schedule. We were alerted via email on every step of the move (when it was loaded, when it was in transit, how close to the destination it was, etc). Paid up front with credit card, which was different from other companies, but service was excellent! Price about the same as other companies (we move a lot) but had the best experience yet. Professional, punctual, safe and efficient! We'll work with them in the future. SJ DAS# 46450504 read more

I don't usually write yelp reviews, but I felt it was necessary to write a review about this company. I was forced into their services through my moving company and corporate relocation package and I have to say, this was the WORST customer experience I've ever received in my life. Here is a list of things that happened in the 40+ days it took to get my car from Arkansas to Los angeles: 1. They lost my car. They did end up finding it, but had no idea where my car was for over 5+ days. 2. My car arrived 43 days after it was picked up with white paint scratches on the right side. The process to get repaid for this was miserable and I never ended up getting it. 3. They stole all of the goods within the car. One of those items being an irreplaceable item. 3. After 14 days, the company is responsible for paying for your rental car. Currently, it has been 40 days since I submitted the expense report to get money for the rental car. I received an email saying "The account team advised that the check has not been released at this time. They have added it to their priority list, but there is no release date at this time." As you can imagine, I am short A LOT of money and they have no idea when they will pay me and they think that is an ok respone. Bottom Line: You're going to lose a lot of money, everything in your car, and not get your car for probably a month. read more

I used DAS as part of my company's moving. And boy I must say I received horrible service. While my car was being delivered in front of me the delivery guy hit back of another car ( thank god no damage). Also in rush i forgot to remove some "personal items" aka my gps, car charger, some toll change and a window pane mount. DAS employees stole it from my car and I can confirm that as my car was not broken into. Horrible service . I am getting in touch with my company and asking them to cancel their corporate agreement with them. I am sure my company uses them for more than 100 car moves every year. So dissapointed that such a company is run by thugs who steal from people who pay for their employment. NEVER EVER USING DAS. read more

I used DAS in summer 2008 for 2 cars going from PA to CA. I was very happy. It took 12 days for one and 15 days for the other. Now, this summer is different story. Moving from CA to NJ. I was given a transit time of 17-19 days. Dropped the cars on 7/17. They sat there until 8/3 (18 days!) , basically when they were supposed to have arrived in NJ. Not mention that until 7/29, they kept assuring me that ETA will be 8/3. When I complained, they said these are estimates... Yeah 9 days or 50% late !!! When I ask that they cover for the rental for 9 days, they offered me a "$75 good will gesture" Strongly recommend driving your cars or using someone else, unless you don't care when the cars get there. Now, if you really have to use DAS, DO NOT DEAL with Tresa Scott or her Manager Karen Joshnon...all attitude and no sense of responsibility or accountability !!! read more

The company was contracted to ship my truck from AZ, USA to St John, USVI. They received a wire transfer (pre-payment) for the cost of shipping my truck. When the truck arrived in the Virgin Islands I went to pick it up. I had a receipt from DAS (bill of lading) showing that DAS had paid the shipping cost to the shipping company. They actually had not paid the cost of shipping even though they had been paid 45 days earlier, my truck was not released to me. DAS told me to go ahead and pay the shipping cost and they would reimburse me (right- they really think I'm a fool) DAS finally paid the shipping company, 3 days later, only after being threatened with legal action. Buyer beware, they are crooks and thieves, will take your money. read more

I recently purchased a car in Iowa and was having it shipped from Iowa to New Jersey. I was told it would take a few days for them to pick it up and the same to be delivered to me in NJ. No problem. A week goes by and they don't pick up my car. I start calling to see what the problem is and why it hasn't been picked up. I can't get in contact with anyone for about a week. Now it's been sitting for two weeks. I finally get in contact with someone and they assure me it's going on a truck the next day. It doesn't of course and now it's the weekend and my car is still sitting. I call Monday morning and tell them to cancel my order because I'm going to fly out to Iowa and drive it home to NJ. The person on the phone explains to me that Iowa is kind of out of the way for trucks and that's why none of the trucks have gone to get it. I explain to them that this isn't how a business works: I don't pay you money to ship my car and you decide that my car is out of the way. They tell me that a truck is on its way to pick it up and it turned out to be the truth and it took about 4 days to get to me once it was on the truck. I had to make a month's payment on the car before it even got to me. My car arrived undamaged which was not what I was expecting and I was thrilled about that. I am giving 1 star for the absolute lack of communication as well as the length of time that it took to get to me. If they had told me in the beginning that it would take a month to get to me then I would have nothing to be mad about. read more

This is absolutely the worst moving company I have ever dealt with!!!! They said my vehicle would be delivered in six days, it took over two weeks! My brand new 2013 vehicle arrived damaged because they strapped the cars too close together and a 1980's truck rubbed the rear end of my vehicle the entire trip. They were rude and unprofessional solving my claim, provided no rental car after damaging my vehicle and made me pay a $250 deductible, all after they damaged my car!!! They show ads with professional clean cut people picking up the vehicles in new enclosed car trailers. The reality is a gentleman who may not have showered in weeks showed up and loaded my vehicle on a flatbed that was about twenty years old. Do yourself a favor, avoid the headaches and use another company!!! read more

Where is my vehicle..? Gave it to DAS on 7/16 and it sat for weeks and they never called. Well it finally made it on a truck but it broke down with transmission problems. It's going to take a bit under a month to get my vehicle from NJ to CA. Amazing... if you read the reviews it's exaclty how they operate. DAS is "horrible"... run now. read more

I was moving from Redding CA to Syracuse NY. Needed to find an auto shipper to transport my 72 Chevy P/U and 78Corvette. Hemsted Moving and Storage recommended Dependable Auto Shippers. I contacted them got my quote and set up the move. They delivered on time and in the same condition they were p/u in. I recommend DAS for your auto shipping needs. read more

Cross-country move and car shipping nightmare! Bait & switch PLUS terrible customer service PLUS zero accountability! Let me explain: I paid to have my vintage '74 MG transported/delivered from NYC to San Fran via flatbed, WITH (and AT THE SAME TIME) as my other car, an '05 ford focus. They were loaded together onto a flatbed, which they were later removed from and for some reason, seperated. My MG was delivered in CA on the agreed upon date, but the way it came was completely unacceptable. It was BARELY mounted - sitting with it's tiny wheel width on a regular vehicle carrier, where the tracks were WAY too wide for it. It was precariously sitting on the truck, literally hanging off both sides, nearly falling through the middle. The delivery driver was also not confident or happy with the way the MG was mounted and transported, and noted himself that it should have been transported on a flatbed. He was also not staffed properly and came alone, so I was asked if I was "feeling adventurous" and told I needed to climb up and drive the car off myself As if this blatant disregard for safety wasn't bad enough, my Ford Focus was not delivered on time, due to its' carrier truck BREAKING DOWN along the way! ...When both cars were supposed to have been traveling together the whole time. I had to wait over an extra WEEK for my Ford, incurring rental car costs in the meantime out of necessity, which of course DAS would not cover. When my Focus finally did arrive, there were damages throughout the car and an expensive supplemental iPod system was partially ripped out and damaged beyond repair. They deny anything happening to it in their care, but everything was intact when I gave it to them. But I WAS told the car had been sitting in some dirt lot somewhere, so who knows. Now i get to begin the battle with them over my damages. I will NEVER use DAS again, and would advise anyone against their "services". I will be lodging formal complaints with the BBB, Mastercard, here on yelp and anywhere else I possibly can warn against this horrible service. read more

By far one of the worst companies I have ever dealt with. Check out the (edited for length) email I sent to the EVP below to get an idea of what it's like to deal with this company AVOID!!!!!! Mr Roehll, My name is---------. I hired DAS at the end of June to ship our vehicle from CA to NY. This would be the 5th time my family would use your company and my third time personally. I assumed my experience would mirror the previous four. I was wrong. Our vehicle was picked up on June 29th in CA . I booked the transport with a Mr. Tyler London who told me that even though I was given an estimated delivery date of July 13th "it would most likely be delivered to NY in about a week". On July 13th, I called the DAS 800 number and the automated system informed me that my car was "delayed". After speaking to a rep I was told that not only would my car not make the July 13th estimated delivery date, but it had not even left the lot in CA. I was never notified. The rep could not give me any information on when my car would be loaded onto a truck, let alone when it would get to NY. I called Tyler London who told me that he "no longer did business with DAS" so he couldn't help me. I reminded Mr. London that he had presented himself as a DAS employee when booking the transport and further assured me that my car was in good hands because we "own all our own trucks, and handle all of the shipping, unlike other companies who are just brokers". This was a clear misrepresentation of his role. Mr. London told me that he would find me a manager to speak with and then promptly forwarded my call into the DAS automated system. I called him a dozen times and left several voicemails. He never responded. I then began calling the general DAS number and was routinely routed to Tyler London voicemail or dead ended in the system. On a few occasions I was able to reach a representative and asked to speak with a manager or anyone who could give me any information about when to expect my car. I was systematically transferred to voicemail. I left messages with my contact information and never received any call back. On June 25th, almost four weeks after my car was picked up, I firmly believed our car had been stolen so I contacted AMSA, IAM, & CMSA to voice our concerns as they were listed on your website as associations you were affiliated with. IAM informed us that DAS cancelled their membership with them 2 years ago and the logo should no longer be displayed. CMSA was very responsive and the they offered to contact DAS on our behalf. The next day, John Krueger left me a v.m., I assume because of contact with CMSA. Our new estimated delivery date was Aug 1st. I called John back leaving several v.m.s letting him know I wished to speak with him about our issues and that I wanted to discuss a partial refund. I received a call and then a follow up email (attached) from an employee letting me know that she could reimburse me up to $50 a day for a rental car. On July 28th I received a voicemail from John Kreuger. John noted in the voicemail, that there was a further complication as the "carrier" was new. He stated, that the carrier would contact me on July 29th to schedule a delivery time. John also promised to follow up with me on July 29th after the vehicle was delivered so we could discuss the "good faith" discount he could offer me. No one contacted me on July 29- 31st. Our estimated delivery date of August 1st came and went. On Aug 3rd I called John Krueger every hour for the entire business day. I left a voicemail every time. I received no response. At 6pm EST I received a call letting us know our car would be delivered the next morning between 10am-11:30pm. The car was delivered at 10:15 am August 4th. FIVE WEEKS after it was picked up. John Krueger left me a voicemail. I called back immediately and for the first time in over 30 attempts he picked up the phone. $120 is the good faith discount I was offered. I was given an estimated delivery of two weeks. It took five. I was told that I wasn't dealing with a broker. I was. I spent countless hours calling and leaving voicemails that were never returned. I borrowed cars from friends and family. $120 is not fair compensation for the extreme delay in delivery, hours spent trying to acquire information on the location of our car and for the inconvenience that we caused our friends and families by borrowing their vehicles while we waited for our own to arrive. Our offer back to you is a refund to us of $500, which we still don't believe is fair compensation, but is attainable and realistic. In the end, refunding us this amount, is a cost savings for you - if we had used a rental car, you would have owed us $50/day x 21 days = $1,050 which is more than the cost of the original shipment of the car. I expect to hear from you promptly or receive a refund or I will contact your affiliates. read more