Secure Data Recovery provided excellent service in a timely manner. Looking through the website, I…read morewas not sure if this company handled personal or individual cases of data recovery, but I can say from personal experience that they definitely do! I had a 1TB external hard drive nearly full of documents and photos from high school, college, and beyond which was already a consolidation of older hard drives. One day, it suddenly stopped working. I took it into a local store but was told that I needed professional physical data recovery services. I called Secure Data Recovery Services and was helped right away. I sent my hard drive off that afternoon, dropping it off with a local branch office in Richmond, VA. After some diagnostics were run, I was given a call a few days later with more details, and we proceeded with the data recovery process. In just a little over two weeks from start to finish, I received a new external hard drive express-mailed back to me with essentially all of my data recovered! Throughout the process, I received frequent updates from Chris McMacken, the representative assigned to my case. I was very satisfied with the service provided by Secure Data Recovery Services. As a medical student, I am extremely busy, but this entire process was smooth and painless. My data was recovered in a timely manner with excellent customer service to boot. I highly recommend this company for any individual or business consumer needing professional data recovery services.

My hard drive crashed. Although I had a back up, there were a couple of important files that…read moresomehow had eluded my backup program. After reading reviews of various data recovery companies, I decided to go with Secure Data Recovery. They seemed to have the most secure process. I actually spent more time dithering over which company to use than it too SDRS to recover my data. I have not yet received the external hard drive with my data on it, but I trust it will be as represented. You get to review a directory of the recovered data and what I needed was on that directory. Once you contact Secure Data, you are assigned a representative. Mine was Chris McMacken. At first I thought the process of having to deal with an one representative was a bit cumbersome. Chris is on the West coast and I am on the East. However, by the end of the process, I was comforted by having a live person, who was following my case. Chris was a great help. The service isn't cheap, but it is a necessary expense. It is good to know there are companies who can do this. Eventually all hard drives crash. I allowed myself to be lulled into complacency, thinking my backup program was doing all it should. Now, as part of the recovery I will have another external hard drive (with my old data on it). I can use it to create a redundant system and back up alternating on two externals.

Computer World proved themselves again last week. I did not introduce myself as one of their…read moreregular customers, but, no mind, the person at the front heard my tale of woe. He offered to check my laptop in case it was something he could quickly pinpoint. And he did. It was a dumb problem caused by me (unnoticed loose charger cord) and he graciously mentioned that it is a common oversight, nothing to be embarrassed about. Always competent professionals. Forget the fancy office; these guys know their stuff.

It's been a month since I took my computer here to get fixed, and it's even more messed up than I…read moreinitially realized. They left a bunch of remote access and antivirus software on my laptop, my iCloud won't sync correctly, and there's a lot of little things that tweak bad. I swear every week I find some new issue. Would have been better off factory resetting it myself and saving the money. I've had to uninstall practically everything anyways.

ComputeRVA is the best! My computer was having a major issue and they did their best to fix it…read more Hunter and Tim were honest about the problem and steerer me to another computer. Honest, reliable and quick! Definitely will go back.

From the owner: We specialize in Computer Repair and Sales. We offer many different services including the…read morefollowing: Virus Removal, Laptop Repair, PC Repair, Mac Repair, Laptop Screen Repair, Data Backup, Data Recovery, Business Computer Support and many others

I've been here a few times over the course of several years. Each technician is quick and…read morepersonable!

not trying to leave a negative impact on here because the first time i brought my pc up a few years…read moreago service quick and smooth took them less that 3 days but now in today i brought my pc that i just wanted to upgrade and took about a month of no progress so i recommend not to bring in a desktop to be build by them

Since NTK Computer closed in [whenever that was], getting a Windows or Linux OS PC repaired has…read morebeen a challenge. Full disclosure, I'm personally a MacOS human, but I have clients who are wedded to PCs, so I need to stay clued in on places that do PC repairs. These guys are top-notch, and pretty darn fast. I haven't seen them tackle a motherboard repair (yet), but I'm betting they'd be up to it. On diagnosis and repair of a variety of desktop and laptop PCs, I've seen them deliver on time, fully in-service, and at a fair price. If you're a PC, this is your repair spot in RVA.

I had tremendously high hopes for this local shop given the reviews and the products they carry…read more I'm a big supporter of local businesses and particularly in IT since it's the industry I work in. The selection of products that they carry is massive for a local shop, although at a premium. For one, the carried models are significantly more expensive; I suppose that beats paying overnight shipping from Newegg slightly. I watched a salesperson upsell a $65 PSU to an uneccessary $99 Thermaltake because "it was more reliable". Errr... no it's not, but I need it today so take my money. Heaven forbid you need to return a product, you'll get a 10% restocking fee and a scathing 15 minute lecture about how they are going to do away with the return policy and basically why you are an idiot. I get it. You are losing a little bit of money today to keep a lifetime customer. That's how the retail industry works. The customer service is disappointing, which surprised me given the seemingly positive reviews. On 3 seperate occasions I've interacted with the owner and his son. They seemed to give me attitude until they figured out I actually knew what I was talking about. On 2 seperate occasions, I had recommended my mother to go pick up a part so I could work on her computer... they were actually MORE rude to her. Not cool. I'd love to chalk it up to bad luck, given all of the seemingly positive reviews on here.... which seems suspect, given my string of bad experiences. These guys are IT competent enough, but at the cost of money and attitude. I'd try another place, even big box, first.

Prompt response and always fixes the issues. Accessible for questions after service. Explains what…read moreis done to fix problem in terms I can understand. Provides guidance based on my needs.

Betsy has been my computer specialist since 2006. I have seen friends battle viruses and other…read moresoftware and hardware issues, and they have gone through multiple computers. Thanks to Betsy, my HP that I bought in 2006 is still my main computer, and works as well as it did the first day I got it. I highly recommend Betsy and Sky Computer Solutions for all your computer needs.