It's alright, nothing fancy, and I so wish the food looked like it was in the menu. The drinks are good but a bit overpriced. I've been here twice and the first time the chicken on my pasta was burnt and then I tried the pulled pork sandwich which did not have much taste. The games are alright for a night out, but nothing special. read more

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Money Pit beware! Took my son and friends for his birthday ended up spending hundreds! Even costs $$ to hand your coat up! Lol it was so ridiculous it was funny. The food was bad as well, BUT, obviously they are good at business because the place was packed! read more

We did not have the best experience here, especially for me since it was my first time coming to a Dave & Buster's. The arcade part of the place was fine. Our group found a lot of the games fun and interesting and it's a really great way to keep busy until you're seated for dinner. We ended up killing time for about an hour before we got to sit down and eat. I ordered the South Philly burger, which didn't come out looking as good as I expected. It was missing the peppers, onions, and mushrooms advertised on the menu. The meat was really dry, came out well done when I asked for medium. And it looked like it was sitting there for a while, which is not surprising because it took almost half an hour for our food to arrive, except for my wife's - hers took a total of almost 1 hour from the time we ordered. The french fries were okay. It came with the silver cup laying on the side, so I'm not sure what the point of it was. Presentation wasn't great, taste and flavor was completely lacking. Not very impressed with the food. The manager comped our meals due to the bad experience, which we appreciated. We kept busy afterwards in the arcade, which is the only thing interesting about that place right now for me. read more

Dave & Buster's Madison - The South Philly Burger - depressing - American Near Me - Madison, Wisconsin

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This is my experience dining in on the bar side on a Monday night. You'd think it'll be busy but less than 20 customer in the building either playing games or eating. Seated ourselves and withing 2min got greeted by a waiter...ordered 3 beers that took 15min to get. We could see the beer was already poured and waiting to be brought to us but our server/waiter was no where to be found. The bartender had to come out behind the bar and ask if we ordered the 3 beer and brought them to us. Cool. 10min later the waiter came back and took our order. Halfway giving our order, the waiter turns around and start watching the Monday Night Football game for 10 sec. Turns back around and apologize and had to give our order again. Sure I guess it was an exciting game between the Redskins and Bears. I ordered the nacho with "Green Chile Steak" (listed as that on their menu) cause that was one of my option. 5min later the bartender comes around and ask what I wanted with my nacho and I said the steak because he said the waiter was confused about the "Green Chile Steak". We waited over 30/40min for four entrees and there was only maybe another table with a couple that was probably getting food too. Finally when our food came out everything was expected but there was no steak on my nacho. I guess the communication wasn't there. My buddy asked for mayo and never got it. He gave up and finished his meal. Not one time did the waiter come back and check on us. We asked for the check and said that to use the cash and rest on card. Waiter comes back and puts the whole total on the card and keeps the cash. Uh we said to use the cash and rest on card. Took another 5min to fix the issue. Never eating here again. read more

This was my first time at a Dave & Buster's. Overall, I did have a good time but there were things here and there that didn't leave me super happy. We got there at like 6:30PM on a Wednesday and the wait time for food was about 30 minutes. They said if we could find a seat at the bar, we could have the full menu there. Luckily, we were able to find one quick. They have a list of entrees you can choose from where you can get a card for credits to spend on games. It was a pretty good deal, so we did that. Food/drinks: There are barely any vegetarian options which kind of stinks. But I'm a pescetarian so I had two options to choose from.... *Fire grilled salmon: not bad, the salmon was pretty chard so some parts did taste like burnt pieces, but it went well with the rice. The green beans were nicely cooked. *Dynamite fried shrimp: the calorie count for this dish was ridiculous, like 1400 calories. The whole thing was fried (the green beans too). The only thing I liked from this dish was the mashed potatoes and the sauce that came with it. *Frose: this was great, a little sweet and comes with those mini bottles of rose. *Black Raspberry Proseccorita: this was pretty sour and came with a mini bottle of prosecco. The food and drink all had calorie counts next to them. The drinks didn't have prices next to them which was weird. Service: Pretty slow. It was opening week so we were okay, but it was annoying that we mainly came to play and sat around for 2 hours. To make up for their slow service, they gave us more credits to play without us asking. That was nice :) Games: there were a lot of people, but we were able to play the games we wanted eventually. They had a lot of phone games like flappy bird, fruit ninja, candy crush etc. Wednesday is half price games and some of them too a lot of credits... I can't imagine how much it is on a normal day. You can get prizes with your credits, they do have some cool things but we just saved our points for next time. We'll be back but probably only during happy hour and when games are half off! read more

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Ordered kids food and 2 dinners. 2 year Olds food came 15 minutes before. Everyone knows the time span when you eat out with a toddler. Ordered buttered noodles.gave us mac n cheese.she doesn't like Mac n cheese. NO refills on fountain drinks offered and no steak sauce or condiments for my 30 dollar steak. Go to food court and save 85 bucks. read more

Food is ok. Fun entertainment for the kids. Not very clean by any means. A lot of games were out of order. read more

Dave & Buster's Madison - Food & fun! - American Near Me - Madison, Wisconsin

Me & my husband visited this place 3rd Oct 2021 with a couple of friends to celebrate one of their birthdays and: 1. The digital menu was annoying because you want me to tip a waitress before we receive any service. We couldn't even ask her questions about the food on the menu and when she came back to our table, we had already bitten the bullet and placed our order. 2. The majority of the arcade machines did not work. In my husband's Lara Croft game he played, the gun would not reload. In the alien invasion game I played, the gun wouldn't shoot. One of the basketball games wasn't keeping my friends score so we don't know who won. And guess what? There were no 'out of service' signs or any indication that the games were not working properly. 3. No refund on their faulty equipment: When my friend went to tell the employees that their games were not working well, the employee said that they don't do refunds. What a mess! We will not be returning and we recommend you guys fix your games or refund people their money when you don't service your games and they don't work well for your customers. Maybe even put up a sign that the game doesn't work well so people play at their own risk or something. Do better. read more

It took at least 30 minutes to get served, 30 minutes to get our drinks and over an hour to get our food. On a Monday night with very few people, this was unacceptable. We were so tempted to ask for our money back on the game cards because we were too tired to play games. Do better, people. Look at your reviews and learn from them. read more

Came back last night. It did not go well. We sat at the bar, which had no more than 8 people at any point during our stay, and the dining area had some people but was not busy either. Our Bartender Dave? Davey? could not have been worse. The person I met here already had a drink, which was incorrectly charged as a specialty beer and not the domestic he had order, and it took 10 minutes before the bartender even acknowledged me and then another 10 to bring me the beer. Getting a second drink took double this time and had to be asked twice to get me one. We heard there was a special on Thursdays for $20 all-you-can-eat wings & games, we asked simple questions to the bartender about this deal and it appeared to be quite the inconvenience for him to answer them, giving short-unhelpful answers. Not fully understanding I opted out and just ordered some fries to snack on and my friend told the bartender he would get the deal. Our plan was to play games while we waited for the food, after about 20 minutes of waiting the bartender comes back around and I ask him where my friends card is to which he smirks and holds the card up to my face. He also placed the order for food without asking my friend whether he wanted bone-in or boneless wings. It had taken 20 minutes to the game card, almost 30 minutes to get my fries, and sitting around the 40-minute mark the wings had still not arrived. If the place was packed this wouldn't be an issue but it wasn't. We had tab open and noticed that there was an extra $10 charged to the game pass, only after questioning several people were we told it was added to the bill so that there were no exclusions on games. This was not wanted nor asked for. Having had enough we told him to cancel the order for wings and close our tabs, which also took forever. As we left, almost 50 minutes after ordering (and then canceling) the wings arrived. We left without playing any games and directing those who were planning to meet us there go elsewhere. read more

We had 14 people and called to make reservations three days in advance, they said they did not take reservations. We showed up anyways, and it took 15 minutes for someone to even GREET US at the door. After that it took awhile for them to find a server to even serve us, took about 40 minutes to get drinks. When the food came out, they brought out 4 peoples food first while the rest of us had to wait another 30ish minutes. Not to mention an order came out wrong. The server hardly acknowledged us. I've never seen such bad service. The food wasn't even good, the chicken tenders were rubbery, the ribs had barely any meat on them, etc. This isn't even half of what went wrong, but just save your time and go somewhere else. read more

Oh my. Where to begin. We were told it would be an hour and half wait because all tables were reserved. Well it was a 30 minute wait to get a dining table. We were out in the bar and had a table but no one greeted us or even served us. So finally we get a table and well there is no one even eating. So I don't understand this whole reservation thing. My waitress said she was frustrated when she greeted us because a bus of kids came in. She said that to make her job easier to not order anything at the bar. So we just had waters because I didn't want to wait forever. Our waitress didn't come back to check on us. No refills on water even. I don't think anyone knows what they are doing because the waitresses were talking to each other about shutting the food area down. Food arrived an hour late. They burned my appetizer and gave another one but it was full of salt and made two people in my group ill. Food was like warm at best and rock hard. My burger was like eating rubber. Literally the worst food ever. The people behind left because they couldn't even eat their food. It looked pretty gross too. On my way out I told the other people at the next table to go somewhere else because it was so bad. They left too. Just a mess. Save your money and go to Geeksmania a mile away. read more

Dave & Buster's Madison - All empty seats. Where are the people for the reservations? - American Near Me - Madison, Wisconsin

This is a sports bar. The TVs and viewing of sports is the biggest focus over food, drinks, service. If you want to watch a game and not eat or drink, this place is fine. I'm fairly certain the macaroni and cheese is Kraft - straight out of the box read more

Dave & Buster's Madison - Macaroni and cheese - it's Kraft brand from the box - American Near Me - Madison, Wisconsin

Just had a miserable experience at Dave and Busters in Madison. This isn't the 1st time we've been here, and we have liked it, but it seems the service is slipping. Tonight we ordered some drinks and a small appetizer to start with the intention of ordering more food after the appetizer. A half hour later we still had not received the appetizer so we called the manager, Tony, over and asked if he would check it out. He left to check, and then another 11 minutes went by. Still no answer and still no food, so we asked another waiter to check what was going on. At this point we were starting to get angry and I'm sure that message was taken to the manager. Moments later, the manager came over In an incredibly defensive posture, and basically made us feel like we were the bad guys for asking where our food was. There apparently had been a glitch with the system and our order got lost, but the managers defensive posturing made us both get defensive in return. We then waited an additional 10 minutes, And the manager finally brought our small appetizer Out to us, But offered no additional apologies or evenAn offer to give us the appetizer for free, seeing as we waited 45 minutes for it. At that point we decided we were not ordering an entree and asked for our check after we finished the appetizer. My dinner companion works in the restaurant industry and was clearly annoyed at how terrible the service was. And I have done enough work in the service industry to know you do not come up to patrons and treat them the way we were treated tonight. If anything you apologize profusely, and offer to make amends for issues that you are having. Sorry, but that's the way it should work. We probably will not come back, at least for the forseeable future. read more

Overcharged my preauthorized card $40 and told me "sorry you'll get the money back in two days." Also. For a place that advertises as an adult place, the place was overrun with kids. I was really excited to there until I realized it was just a bigger Chuck E Cheese. read more

This place is HORRIBLE! Overpriced arcade! Here is the mess that greated us, and this was one of the clean tables. We waited 50 minutes...no orders taken or clean table. Went to the bar to serve ourselves. SUCKS! read more

Dave & Buster's Madison - This place is HORRIBLE! Overpriced arcade! Here is the mess that greated us...waited 50 minutes...no orders taken or clean table. SUCKS! - American Near Me - Madison, Wisconsin

My wife and I got a babysitter and decided to try Dave and Buster's for the first time. We first headed to the bar and grabbed a seat. Atmosphere seemed fun and modern. But that's before it went downhill. Bartender asked what we wanted to drink as she gave us the menus. Right away, we could tell she wasn't happy and was rude. We decided to start with waters so we had time to look at the drink menu before placing a food order. Plus, I think the happy hour started in 6 mins. But the look on the bartenders face was one of disgust with our preliminary water order. After placing our H2O on the counter, two straws came flying at us and that was the last we saw of that bartender. The menu had some nice drink selections, but in a caption, it mentions "Please see full drink menu for all options". So when the next bartender came over without saying anything (but waiting for our order), I asked if there was an additional drink menu. Rudely, the man said, "No, that's what we have" while rolling his eyes. So that's when we decided to just get up and leave and take our business across the street. We won't be coming back anytime soon. read more

Horrible Service!!!!! I've been to Dave and Busters in Chicago, Memphis and now Madison WI. This location was managed poorly. One girl working the front counter with a line out the door. It was Saturday afternoon at 3:00pm. We waited almost 30 minutes and finally a second worker came to help the girl. When I finally made it to the counter to get a game card the woman working behind the counter was rude. Her name was Jessica. I had a couple of questions and she was annoyed. I get that they are busy but this place is expensive. I'm spending a lot of money on game cards, dinner and drinks throughout our visit. We should be treated with respect and politely as patrons of this establishment. After sitting at the bar for 20 minutes someone finally comes to take our order. It took 30 minutes to get a drink. The place was dirty. The tables, floors and bar was dirty for over an hour. They were ever cleaned the entire time we sat at a table and ate our dinner. They do not have enough staff to accommodate the customers. It's really sad because I've seen this place in other locations run very smoothly. This place needs new management. Don't waste your money visiting this location until they have a complete overhaul of management. It starts at the top. read more

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This review does not include a review of food, as I have not eaten here. After reading other reviews, I was very skeptical of going here, but I was glad I went! I went twice. Once on a Saturday night and once on a Friday night. Both times were between 10pm-2am and both times were not very busy. Cocktails: Fairly expensive, depending on what you get. The menus do not list any prices for cocktails, which is frustrating because you don't want to be asking the prices every two minutes. They do have some unique cocktails, however. I would get maybe one drink here because they're interesting. Drink review: Watermelon Adult Snow Cone - Really delicious, but there was so much crushed ice that the actual drink was very small. Strawberry Watermelon Margarita w/ Berry Blocks: The ice cubes are strawberry-flavored, so when they melt it doesn't water down your drink. The berry blocks are so large that it also lessens the amount of drink you actually get. I would still recommend this drink, though. Backwoods Blueberry Lemonade: This was delicious! It had a little red solo cup shot of Firefly Strawberry Moonshine with it and there was a good ice:drink ratio. Would definitely order again! Overall, the drinks seemed heavy on flavor and light on actual alcohol content. Last call for all food, drinks, and game tokens is 20 minutes before close. Games: They have a wide variety of games (that's why we go, right?) and you will not be disappointed. Some of them you play just for fun and others you can earn tickets from to get things from the store. Everything is easily color-coordinated to tell you what kind of game it is (sorry if you're colorblind). There were a couple games that you had to pay for with credit cards or cash (photo booth and virtual reality), otherwise you pay with game tokens. On your first visit, you need to get a game card from the front desk. There's a minimum amount of tokens you have to load onto it ($5). The first time I went, I purchased $12 worth and that was enough for me to have fun for a few hours. If you download the app, you can keep track of your tickets and tokens easily on the app. You can also refill your tokens right from the app! It was super handy to have that tool. Also, if you become a rewards member you can sometimes get good deals (last time I went I got a "buy $20, get $20" for tokens). Birthdays: If it's your birthday, let them know! They will program a card for you and you can play any games of a certain color for free! None of these are ticket-earning games, but they're still fun. Wednesday's are 1/2 price games! Atmosphere/Staff: Many reviews mention the atmosphere and staff of this location. In both of experiences, the building seemed stocked with staff who weren't doing a whole lot. Table service was slow and bar service was rushed. Staff did not seem particularly friendly or welcoming. Also, they have hired security guards standing at the front entryway which just makes me feel uneasy. On the many TV screens surrounding the bar, trash music videos played. It was after 10pm at this point, so I guess they didn't have to be family friendly, but I would've like it if they were at least tasteful! Everything seemed clean and I did see employees wandering around picking up empty glasses near games and wiping down equipment. I would definitely keep going here to play games and maybe get one drink, but I would try to limit my interactions with staff as much as I could. read more

Dave & Buster's Madison - American Near Me - Madison, Wisconsin

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Ugh, yeah I'm sorry D&B. I loved you as a kid and teenager. I still had a super fun night playing games, but there are a few areas of improvement: 1) the bathrooms were out of toilet paper and paper towels (both men and women's) 2) there were a lot of employees around, but the servers seemed to struggle keeping up with their customers. The front area and bar seemed more staffed than the dining areas That's the gist of it. I will be back, don't get me wrong. I just know to check the stall for toilet paper before using it. I also know not to expect a gourmet meal of lightly seasoned veggies and grilled salmon, but a woman can dream! read more

We wanted to have a snack at the bar. Half the tables were open but none were cleaned. So I went to the bar and ordered a drink after about 20 Minutes we left Dave and Buster to Get a drink and a snack read more

This was our second visit and it turned out just as below average as the first time. We sat in the bar and ordered drinks and a appetizer. We got the dip trio, which consists of 3 different dips and chips. We were given 12 chips max for a appetizer that consists of 3 dips. Our waitress said we can always order more, so we did. 15 minutes later, our chips finally arrived. They were hot but 15 minutes seems a little long. We ordered dinner shortly after, which took another 45 minutes to arrive. We ordered a couple more beers in the mean time, which each took 10 minutes to come to the table that was in the bar. The food was fine, but nothing spectacular and not worth the time it took to get to our table. Games were fun, and would be the only reason to go back. I would never chose to eat again. read more

Eh. It's a gimmicky chain and while I am a sucker for a gimmick ... chain gimmicks wear out quickly. The food quality and its prices seems akin to Applebees (and they have the same head chef at every restaurant, an industrial Sunbeam at 1100 watts). This is not to say that it is bad but I don't want to shell out that amount of money for something I could nuke myself. The game selection is good, the newer machines that haven't filtered into local arcades and that sort of thing, but the cost adds up if you are planning on making an evening of it. All in all with the proximity to some quality restaurants and better arcades I am not sure why you'd bother with D&Bs. read more

The food here is surprisingly delicious. I ordered the salmon with green beans. The salmon was cooked and seasoned perfectly. It was very tender, flaky, and moist. The green beans were also very fresh-tasting and cooked just right. Andy got the steak which had good flavor and was cooked to order but was a lottle tough. Yes it's a little pricey and I think game-wise you're better off going to geeks mania, but I was pleasantly surprised with the good quality and flavor of the dishes. read more

first time at this establishment and food wise, NOT impressed. Got a wet, slimy salad that I could barely stomach. Server noticed but didn't bother to ask about why I had barely ate any of it. Games were WAY overpriced. For 100+ dollars we will not be back. read more

horrid customer service. Tried to get a play card to no avail. Talked with 5 different staffs just to be ignored and given the run-around. Left after 40 mins of trying, worst service ever. read more

Young and black, be prepared to feel discriminated against. I'm white, my best friend is black. We both walk in, and the general manager standing in front immediately asked my friend for her ID. Now. There's no problem being carded. We get carded all the time. What we do have a problem with is ONLY her being asked for an ID. Dave and Buster's age policy is under 18 must be accompanied by someone over 25. There's only a 4 year difference between us. Even if he thought she was under 18, there was no reason not to also card me to make sure I was the right age to accompany her. When someone gets carded in a group, you card the group. Especially if the only person you feel like carding is black and you explicitly tell their white friend they don't need their ID, but you'll look "if it makes her feel better". And then proceed to tell the 22 y/o woman you just carded you're a "pretty good judge of age" trying to defend not carding her friend. Not to mention NONE of our other baby faced white friends who came in later got carded at all. When we expressed how rude it felt, we both felt the apology was pretty blown off and he threw us a couple $5 cards from the huge stack in his hand to get us out of his hair. read more

I was not impressed. We waited 10 minutes to be seated. Then the hostess came up and told us to seat ourselves. We walked to the bar area to find a booth and not one table was clean. We sat at the only table we could find without empty plates on it and then proceeded to wait 30 minutes for someone to greet us and take our order. That never happened. No one even acknowledged that we were there. So we finally got up and left and went to Olive Garden for dinner. read more

Our first time experiencing D&B. We arrived, the hostesses sat behind the desk felt it was an inconvenience to look or talk to us, they said to go sit. We picked a spot, which all the tables were dirty so we went with the one with the least amount of mess...quickly told to move, twice because we couldn't sit there.... The place was not busy at all. We asked the waitress how the dine and play worked, she we went on and on about how excited she was as it was our first time but was very vague on how the system worked, after more confusion we just ordered food and gave up on the idea of playing games. We did ask if the TV could move changed to the hockey game and someone said we will ask, never changed. Our appetizer came it was tossed on our table and the person walked away, we had no plates, napkins or silverware. We had to find our own. When our dinner arrived this was also dropped on the table and we were ignored, waitress passed by "everything ok?", but not stopping so she did not have time to hear our response. I ordered my burger medium well, it came...raw. My husband ordered his burger medium well, it was well done. No water, no refills of drinks...We were given our check as a pass by. read more

Wanted to try this with my kid. Wasn't sure how it worked. No communication from staff. Only one girl working and a huge line out the door. People were buying something, like game tokens or something? I had no idea how to get a table. Looking around it looked like a lot of dirty tables. No staff. We left. Worst place ever. read more

Loved the dip trio and the pizza pretzel pull apart apps. The skinny margarita was delish and the other drinks looked like a lot of fun. I have been a few times and the bar and waitstaff have all been pleasant and service has been timely. The games are top notch - go to other arcades in town and you will find a large portion of their games out of order - not here! I have never encountered a game that didn't work exactly as it was supposed to. I will definitely be back! read more

The games were fun and my daughter loved it but the service in the restaurant was horrible and the food not great. (How do you mess up chicken tenders and a cheeseburger?) We were seated and waited over 35 minutes (in a restaurant that wasn't half full) for a server and the only reason we got one was because we stopped the manager who only made excuses instead of just rectifying the problem. I don't care why we didn't have a server, just get me one. Her chicken tenders had a weird flavor, my cheeseburger was medium inside (which I ordered) but the outside was burnt. The only way this happens is by having your grill up too high. I also ordered a side Caesar salad that was very poorly dressed. The dressing was in a huge clump instead of being properly tossed. If I come back, it won't be for quite some time and hopefully they can get it together. read more

My friend and I stopped in for a drink after work. It was a great experience because the person who checked out ID was super sweet and we went in during happy hour so we paid $7 for two drinks. It was awesome! The drinks were sweet and very pleasant. I would recommend this place for locals and people from out of town during happy hour who are on a budget. read more

Dave & Buster's Madison - American Near Me - Madison, Wisconsin

Save your time and money. Lunch time at a Saturday, was able to get a table right away. Waitress took a drink order right away and it all went downhill after that. Despite the restaurant area being only about 1/4 full, our waitress apparently didn't sign up for the "service" part of "service industry". Took a while for the food to show up and after that, she was just gone. Loud music, too. The restaurant seems to be going for the "entice them with portion size" without worrying about taste. If you fed me my pulled pork / mac-n-cheese sandwich while I was blindfolded, I wouldn't have been able to tell you what I was eating. Nothing about the meals were exciting, especially considering the price. After that we hit up the games, but there's either the quick play games where you can earn tickets to trade in for prices, or regular video games of which there were few. Between the music and the games' sounds, just a constant din. Didn't take long to go through the money we had put on our game card (which you have to pay to have activated and have to have in order to play). I love video game arcades, but wouldn't consider this to be one. Go to Rossi's Pizza instead and get some good pizza with actual 25 cent arcade machines. read more

Good food, service ok. Sat at the bar, had to ask for silverware, in the bartenders defense we had sandwiches. However, the guy next to use who ordered Salmon had to flag someone down to get him silverware. I'm pretty sure a manager brought him his food 1/7/19- and fix your games too! All the good ones were out of order read more

I have left very few reviews since opening my Yelp account. It takes a really "standout" experience for me to want to post something here. This is such a moment. We drove almost an hour and a half, to gather here for a friend's birthday. We planned on getting appetizers, playing a bunch of games, eating dinner, and then playing more games until the end of the night. We were seated at the bar area right away, and our waitress came. She took our drink orders, and then left. I ordered a basic Whiskey Old Fashioned, the rest of our group ordered specialty drinks, that looked really good. My drink literally tasted like water. The only thing that lead me to believe there was anything else in it was the muddled fruits at the bottom of the tiny glass. It was happy hour, I am sure they were swarmed at the bar, so this gets a small pass, and I mean small, its still a bar. After this, the waitress returned, and we placed an appetizer order. We realized it was 6:20pm and the rest if our group would arrive at 7pm, so we planned on getting out appetizer check right after they came. 7pm came, the rest of our group came, and we were moved to a larger table, as we figured we would just do dinner first. But our appetizers had not come. The waitress returned to get more drink orders, and we gave those. 7:30pm came around, and we still had no appetizers. We flagged down what looked like a manager, and informed him of our wait, to which he scoffed and told us it was busy, but he would try to get our waitress. Another 15 minutes passes without either of them coming by, and our party decided we would go to the food court instead. We waited for the manager or waitress to return so we could inform them we had no intention of staying and that we could cancel our appetizer order. Another 15 minutes passed, and the manager and waitress both returned. After telling them we were going to leave and that they could cancel the appetizer order, they said that they were 'on their way out' and that they would give us a couple play cards to compensate us for the poor experience. Another 15 minutes passed, with no return of either people, or our appetizers, and we walked out. We passed the manager as we left and he just looked at us as we passed him. He did not say a single word. I am completely appalled at the service we received this evening. It turned our entire planned evening upside down. Not only this, but for an establishment that charges an outrageous amount of money for food and drinks, you would think that they would have a better trained staff, or a manager that had a clue what he was doing and how to help his customers. Even if he is not directly responsible for the food or the servers, he could have made some effort to make our situation right, instead of essentially laughing in our faces when we asked, and then not saying a word when we left. We do not live anywhere near this location, but we will make sure to avoid this, as well as the other locations in Wisconsin. We, including our family and friends, will not give this company any more money. read more

Walked in late lunch time with a small coffee and was stopped dead in the foyer with "I'm sorry you can't bring that in here". No "welcome", "hello", or any other reasonable greeting. I asked if I could step in to the establishment and finish my coffee just inside and was denied. Don't feed me the BS line about the city says this or that, I've walked in to countless restaurants with coffee in the past 15 years in Madison and never had that happen. This was the rudest welcome I've ever had at a restaurant here. I had my son with me so to not disappoint him we played games for a bit but went elsewhere for lunch. Didn't feel welcome here at all and we won't be back. Good luck being jerks to your customers D&Bs. read more

My service wasn't terrible, food was good! My kids loved playing the games, as well as myself! I will definitely be going back again! read more

Dave & Buster's Madison - Crown apple, pineapple, sour apple drink - American Near Me - Madison, Wisconsin

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Terrible service, the whole place was empty we came in and ordered drinks for happy hour and some appetizers. Waitress disappeared and didn't return until she brought our food, Still no drinks. Waitress avoided us for the rest of the evening, we went and played games for a couple hours came back and still had to wait 15 minutes to see a waitress for a bill. Got the bill and she overcharged us by $35. This is my third time there and I have had the same experience each time I will not be back. It's unfortunate because it was my son's 12th birthday and he had to see such terrible service. read more

After this first time visit I decided that I need to start doing these reviews, a lot. First off, the building and the interior is great, inviting, and great for a sports bar type setting with some great looking games in the back and our waitress was bomb (I forgot her name but she had lined tats on the right arm, facial piercings, and a purple streak in her hair. She is awesome, tip her well), the rest goes straight down the toilet as fast as drinking beer then eating taco bell. I will start with the food. Bruh, the food is expensive and basic. We started with the burger sliders deal and I kid you not it looked like they went out and got some frozen White Castle burgers and then charged you $12 because they put a toothpick in the top with a cherry tomato and a pickle. This can't be White Castle though because White castle is actually good. We had a large group and ordered a ton of other food to which they all thought it was pretty basic for half the price, and downright nasty for the price. I like my booze so I went to the bar to get a double Jack and coke, the bartender who was clearly ready to get out of there and totally snooty told me that they are not allowed to sell doubles...In Wisconsin, in freaking Wisconsin they are not allowed to sell doubles so I asked for a large glass, ordered two singles and dumped them into the larger cup. The prices aren't that bad though but there is a reason for that, so that you get hammered enough to not see how your wallet is getting destroyed by the stupidly expensive games. The games: Couple of good shooters, the 4D horror game is cool, the rest is pretty much standard Chuck E Cheese except you buy a "Power Card" for a couple bucks and then buy chips to use for the games. We were there with a lot of children in our group and they all got $20 put on their cards. I am not joking when I say that within under ten minutes they all needed a refill LOL and we didn't believe them until we saw they were broke. The games are stupid, stupid expensive and when they see you are doing well, such as the shooter games, they basically say "LOL, bruh, time for some cheap shots cause we needs all yo money"...and you are dead so you need to reinsert their robbery card again. If you want a cool sports bar with good food then don't go here, don't take your kids here because they will ruin your nest egg in minutes because of how expensive it is. I suggest you move on just like this place will in a year. read more