I recently bought a new Ram truck and live in California. When I got home and registered it, the dealership shorted me by $641.00. $333.00 was a mis calculation and the other $308.00 was the heavy weight fee for the truck. So far nothing from them. We agreed on a price out the door and when I got home it was clearly more then we agreed on. Has anyone else had this problem with Dave Smith when buying out of state? read more

I truly don't know how they are still in business. I purchased a vehicle from them back in December (4 months ago). First, my front driver tire fell off while I was driving, roughly 150 miles after purchasing it. I was going about 30 mph at the time and about to get onto the freeway. When I called to tell them what had happened they said they will take care of it. I had it towed to their shop in Spokane and it took them 3 weeks to get it fixed. After they put everything back together they couldn't get the tire pressure monitor system to work for that tire so they said they need to order a new one. Almost two months go by and I haven't heard from them to see if it came in so I call them and they say that it came in. So I have my appointment scheduled to get that all taken care of. The dealership in Spokane notified me that Kellogg didn't do any of their safety checks with this truck and that they had to fix quite a bit of stuff while it was there getting the tire & rim replaced. Second, when we went to pick up the truck they didn't have all the paperwork we needed to fill out at the time. So they supposedly sent it out 2 months after I purchased the vehicle. They didn't call me or anything, I had to find out that they needed additional paperwork by calling them to ask when I would receive my plates. Jennifer in titles was very rude and said that she would send another one out. When I received it, it didn't have a return envelope so I dropped it off at the Spokane location. They said they would get it over to her. Two weeks later I call and she says she never received anything and that no one at the Spokane store knows what happened to it. So she sends me another one and I get it back to her and she gets everything sent to the auto licensing place. They inform me that the dealership did not correctly fill out the paperwork correctly or even know what they were doing so now it's been 4 months and I still don't have license plates and can't get an extension for the temp tag. read more

I recently purchased a new Jeep from this location and have found the staff that were so helpful when I was purchasing completely unavailable to me. It's like they got their money and now they don't care. Last week I was stranded at a restaurant as the drivers seat of my Jeep was stuck in the ejection position and a metal piece was found under the seat. I called tue CDA and Kellogg locations on sat on hold for hours in a loop. I tried back in the morning and had a chat online with a CSR that assured me I would receive a cal back. No one has ever called me back and tomorrow it will be one week since this happened. I even called the sales person whom I dealt with directly and left a voicemail. He never called me back. read more

I've never had to work so hard to try and give someone $70k to sell me a pickup. I called and finally talked to a salesman on April 7th and explained everything I had for a trade and what I wanted. He said he'd call me back at the end of the week or the first part of the following. Since then I've left three messages and sent two emails requesting he get back to me as he had said he would. I even asked someone on the phone to please have him call me. No response. Not only is this completely rude and poor customer service, it also tells me I've dodged a bullet. I almost entrusted my confidence and business in a company who deals in volume and so seemingly cares little about losing business every once in a while. I was willing to drive 12 hours to do a cash deal with my trade but now I wouldn't cross the street to do business with you no matter how much I would save. What's the saying? "If someone shows you who they are, believe them". read more

I do not recommend Dave Smith Motors. They will tell you over and over again that they are the #1 Dodge Dealership in the world.... their customer service would say otherwise. Their new salesman and his manager that were helping us were condescending and like to try and make you feel like you have no idea what you are talking about. At one point in time the salesman was sending us pictures of trucks they just got in and one of them I knew right off the bat was out of the price range that we discussed. And I reminded him of that and said "that one looks like it is out of our price range" and his response was "you're probably right". That's like telling your realtor that you are looking for a $500,000 house and they take you to look at a million dollar home... why would you waste someone's time and show them something you know they don't want? He sent us information on another truck and I Kelly Blue Booked the value and KBB valued the truck at $5,000 less than what they were asking. I pointed this out, and I understand that they are trying to make money but the reaction I got was them telling me once again I have no idea what I'm talking about. They told me I was being unrealistic and that they have no idea where I'm getting my numbers from. Then they proceeded to send me their books that included their Kelly Blue Numbers and guess what, we got the same exact numbers showing that they were pricing it $5k over what it was even worth. I was also told that if we go anywhere else that "you will end up regretting your purchase". Last I checked Dave Smith wasn't the only "reputable" place that sells vehicles. After all of the issues, I asked for my deposit back on Friday and 3 days later I checked in to see if I was being refunded. They sent me a receipt saying my deposit was put in for a refund on that day. So they didn't refund my deposit the day I asked them to. Thursday I got another paper sent to me saying that my refund was submitted on that day. It has now been a week since I requested a refund and I still have not seen anything and I honestly don't even know when or if they actually submitted my refund. I would rather spend my money somewhere where the employees aren't condescending and don't act like they above everyone else. As a female in the automotive industry I see this type of bad service all the time, it's sad. Long story short, I would not recommend Dave Smith Motors to anyone. read more

I had heard a lot about Dave Smith Motors in the way of saving some money. I hadn't heard of their reputation as a good customer service business. I assumed they would be good to work with. I ordered a truck and paid the $1000 deposit that they required after explaining exactly what I was going to do with the truck and what I needed on the truck. Once they got my deposit it was all about deception and trying to keep me in the dark that the truck that I ordered would be what I wanted and needed. After multiple attempts to discuss with my salesman and their parts manager I went to another dealer and asked the same questions only to get straight answers. The truck I ordered wouldn't be able to accept some of the items that I told my salesman that I needed. The dealer I spoke with told me everything in about five minutes where my salesman and the parts manager at Dave Smith Motors drug it out for months trying to stall until the truck arrived. When I brought it to the attention of the salesman of course they wouldn't refund me and when I brought it to the attention of the Sales manager at Dave Smith Motors, he said he would get back to me and Suprise Suprise.... he never did. They must really need $1000.00 to be that deceptive. My review is this, saving a few bucks on sales tax isn't worth being lied to!! No stars for this scam business. read more

So my company purchased a 2016 Chevy 2500 a few years ago and I am just getting around to leaving a review. The truck was purchased new and they also added on a 5th wheel hide able hitch. Unfortunately when I went to use it we tested the electrical hookup and found it wasnt working properly so I took it in to our local dealer. They looked at the work and told me the work had not been done properly. We paid 600 bucks to have them fix the wiring. I contacted the manager at Dave Smith who refused to accept responsibility less than a year after we purchased the truck. Needless to say, our company will not be purchasing from them again! read more

Update: Did absolutely nothing to fix this problem and inconvenience or nothing to even make it right. Simply, a sorry no rock rails for you. They gave me my money I paid back but after 3 months of back and forth and no replies or rock rails. Hands down the WORST costumer service I've ever had. It's a shame I wasted 500 dollars on a plane flight to go buy a car from them just to get the worst car buying experience. Thanks Dave Smith don't promise things to customers if you can't follow through So I am very upset and BEYOND frustrated at this point. I purchased my 2018 Jeep Early August and along with that, I also purchased accessories. My salesman was Rocky... my dad has always bought cars from you guys and had great experiences. I got the wrong salesman for me. My transaction has been everything BUT smooth.. I first reached out to rocky via email on August 27th two weeks after purchasing my car. I asking on a eta on the rock rails i had purchased. Responded over text 3 days later saying he would check on them, never responded. I texted him the next week on Sept 4th. "hey I have'nt heard back from you about the rock rails? also was my Jeep supposed to come with a little tool kit?" no response. I call him 2 days later and they left him a note to call me. he texted me "sorry call ya in a few minutes" ..... never called.. 2 weeks later call to speak to a manager about what was going on. Never got contacted by anyone. I called at least 3 times to ask to speak to someone about what the hell was going on because no one is giving me answers, no one ever got back to me. I then got a hold of accessories. The guy there was helpful and apologetic saying that it would be a couple days and he would let rocky know. Rocky texted me on Sept 20th. "I'm going back up to see if there are any rails yet. Text you in a few" ..... never did. Sent him a question mark. and he says. "talking to the accessories manager to build another show keep so i can take the parts. I'll know more in the am" Texted me in the morning "I believe I am looking at them right now. my response "Okay so are they getting sent out today? Also dont forget about the Jeep tool kit" He said "will get sent out Monday. Tool kit should be on the way I'll check. Monday comes and I texted him "So did my rock rails get sent out today?" His response. Not sure Ill check. You guessed again.. no reply. I sent him a message that reads as follows "So? It would be nice to have better communication and keep me updated. You have been pretty forgetful and hard to get a hold of. I just want my stuff that I purchased and was promised to me. I've been frustrated lately because no on is giving me answers or even simply getting back to me or checking in. Not something that feels great especially when you invest 36 grand into a car. You ask for a 10 star review but give me 1 star service. Responded the next day "Im sorry. Things have been really hard for me lately. I never forgot about you. Ill get it handled today. Im on the verge of divorce and it hard to stay focused on other things. Ill take care of it today" I texted him later that day "so any updates on my parts. And nothing. So here I am writing this just wanting to know when the hell my rock rails I purchased almost 2 months ago are going to get sent to me. I was really hoping for a good car buying experience with you guys especially with having to travel and purchase airfare just to buy from you. Rocky 100% ruined my experience, aside from his neglect and letting personal problems get in the way of his job, he also reeks of cigarettes and I couldnt wait for my test drive to be over so he would get out of my new car. I love my Jeep, Its been the perfect car, I just want to know when my Jeep tool kit is getting sent as well as my rock rails. I can't believe how annoying and hard this has been just to get answers. This shouldn't be happening to any customer. I could have ordered my accessories on amazon prime and got them in two days. I buy them from you and can't even get an answer when I'm gonna get them, two months later.. I submitted this on Dave Smith website almost two weeks ago and nobody reached out to me. And I've called the dealership numerous of times and they say they will find out and get back to me and never do. read more

I won't be shopping with Dave Smith again. I made a deposit on a vehicle that sounded promising to help secure it as I got more information. My sales associate assured me this was the best way to secure a vehicle while I found out more information about it and talked with financing departments to see if this was going to be a feasible option for myself. Not only did I get the least knowledgeable person I have ever met as an associate, but the manager I finally sought out never returned my phone calls. Instead, he talked to the sales lady about the problems I briefly mentioned in a message and reprimanded her leaving her to call me back flustered more so than previously. She told me about getting bumped down if she didn't meet her numbers and that I WAS GOING TO MAKE OR BREAK THAT. I'm sorry, but that is not my responsibility and I felt so awkward and AWFUL for being out in that place. After three weeks of run around trying to get financed worked out, more pictures and videos of the truck (wasn't able to travel to test drive) I ended up receiving a call stating that I either had to sign papers that night or lose the truck. THREE WEEKS and I had received nothing I asked for, didn't even know that I had been approved, and when I called the finance department for myself they were astounded I didn't know the details of the deal yet bc they had been told by my sales associate I had. I ended up signing bc it was a decent price and the exact truck I wanted, but believe me had I not been caught so off guard by the urgency to sign I would have passed solely due to the miscommunications and lack of customer service I received. Then, I got my truck delivered and the a/c system they said they just fixed all up doesn't work (I live in Phoenix az, it's 103 today), it's a short bed not a long bed (pics posted online didn't have angles you could for sure tell but I was told it was a long bed, and never got more photos), the tires are so worn out it's barely safe, and the brakes need done. To top it all off I went to register it today and I have to send the check back and have it resent because they wrote out the wrong amount and now I'll probably end up having to redo parts of the deal bc the sales tax/registration was financed. What a mess. I guess value lot means "we don't care how we treat you because the commission isn't that great and we don't need to disclose certain things because you're getting a cheap vehicle". read more

Great service by Elmer, we'll be back when we need to buy a car again! Huge dealership, great prices.

Long Distance buying can possibly save a lot but for me it was quite the headache! I tried for over a month to make sense of a deal I was promised on the last day of the month to help them reach a sales quota. I was Told "Trust me everything will work out," Then i was sent several window stickers that were not the truck i was asking for. I was even sent a 3500 instead of a 2500 like we had discussed. The sales man seemed bothered once i had made my down payment when i was trying to get information about how the deal and the financing would be processed and trying to get the deal that was discussed. I am sure they have great sales people and they have made many killer deals for others but for me, it was a real runaround with not receiving responses to emails or call backs then getting excuses like "I left a message" and no message being there. read more

Best car buying experience that I have ever had. Absolutely no hassle. The entire staff was professional and accommodating. They gave me their best price from the beginning and it was a better price by far than what other dealers had quoted. The car that I wanted was at another dealer and they were able to get the car very quickly. The courtesy driver that picked us up at the airport was friendly and courteous. So we're the office staff when we arrived. The accessory and finance staff were very helpful too. Our salesman Cole did an excellent job of coordinating the purchase from beginning to end and followed up with us several days later to make sure we were satisfied with our purchase. We would definitely by another vehicle from Dave Smith Motors. read more

I have never enjoyed buying a new vehicle before my experience with Shep at Dave Smith Motors. Thank you Shep! read more

Dave Smith Motors - Auto Repair Near Me - Kellogg, Idaho

Big word of CAUTION when shopping and buying from Dave Smith. I bought a 2014 RAM. They are quick to help and sell you the car/truck. But immediately, when you make your deposit and worse after you drive the auto off the lot, customer service is out the door. No further emails responses from the salesman Travis. Promised a call for the parts department as I purchases side steps for the truck. Never a call or an email after multiple messages and emails. Frankly, they just dont give a shit after they sell you the car. How can Chrysler continue to support such a dealer. I would read all the one star reviews, I have, and they are all true. Save the pain and heart aches and the money saved by purchasing from these people is not worth it. Do not trust anyone at this dealership. From sales person, to managers, to parts department to finance. They are all crooked, shallow, and unprofessional. If you want to be treated like a peon, youve found the right place. read more

Don't buy from Dave Smith Motors. I flew up with a friend to buy 2 trucks and was there 5. I asked the manager if we could come back tomorrow and he got upset and told me the we couldn't do the deal and was very rude. He said he was a cop and sure acted just that. We ask for a shuttle and they would provide one for us. He just stopped behind us with his arms crossed and gave us mean looks. Am a business owner and you don't treat people like this. I'll never buy a truck from them. I buy a truck a month so I'll give my business to someone else. And I will continue to bad mouth this business as long as a they suck 3 weeks no call back the police officer that works their should be fired the owner should grow up and know wats going on in he's dealer ship about this police officer. Very unprofessional. And rude read more

Matthew is right! Funny thing is I have been by Lithia one too many times. And when given the chance the division manager didn't make it right and blew me off' till they saw my bad comments in yelp then they wanted to know if they could make it right. I told them they did nothing again...They had their chance! Back to business! I bought a couple cars at Dave Smith and they beat the California Prices by last time 18 thousand!!! And their parts always beat California prices. I just talked to a local dealer for a part that they chewed me out because it doesn't exist and I am wrong. Funny Dave Smith had no problem finding it! Now I have ordered many parts from them for example Drivers side mirror on my Dodge 2500 which keeps on being taken off by drivers in California because it is too challenging to stay in their own lanes when they pass me. Locally the part is 700. At Dave smith it is 400. Not hard to decide when shipping is part of the deal too. It is well worth flying into Idaho and they will pick you up at the airport. No BS to tricks! I hate dealerships for the most part but I love Dave Smith! They have earned it. And for Lithia dealerships. I HATE YOU WITH A PASSION. You have earned that!!! read more

I purchased a 2013 ford f150 3.5 a couple months ago and the process was seamless. The problem is, I live in butte mt, so it was tough to get there and test drive along with inspections and all that. I heard nothing but good things about Dave smith so I figured I would take a chance. they tried to sell me a 3500-dollar warranty that covered 2 years or 30000 miles and financing that just didn't seem worth it to me. I figured it keep that money in the bank to use it if something went wrong. as soon as I got home the check engine light came on. I read the codes and I had a cylinder 6 miss fire. spark plugs were not only autolights (not great for a ford) but so corroded that you could tell they hadn't been changed in a long time. Both map sensors were bad. 2 air door actuators were bad and had to take the whole dash apart to get to them. The exhaust needs replaced because there are holes in the mufflers.....and both CV axles are bad and clinking horribly when turning left and right. I called my salesman KEITH (the only salesman there named Keith btw) and he said he would get ahold of service and see if they did anything and he would see if anything could be covered for my trouble. That was 2 weeks ago and I haven't heard a thing. THANKS DAVE SMITH MOTORS. YOU GOT YOUR MONEY AND BECAUSE I TRUSTED THAT YOU SOLD GOOD VEHICLES AND STAND BEHIND YOUR SERVICE, IM STUCK FIXING IT MYSELF. I'm not mad but you have re enforced my view on salesman and dealerships that they only care about the sale and you are all shady. Hey...the service was good....they are all very nice there but shady as all and Id rather stay local to get screwed instead of having to drive 3 hours away to get the same treatment :) read more

My daughter was driving from Montana to Washington and her car started overheating on top of lookout pass. When she drove it slowly downhill to Kellogg and took it to Dave Smith Motors, they got her in immediately and took care of the problem quickly and efficiently. I'm super impressed and have nothing but kudos for the people at Dave Smith Motors! Thank you!! read more

My husband and I put a deposit down on a 2013 Jeep Wrangler 3 weeks ago. Since then Dave Smith found us appropriate financing and everything has been funded/signed. As of today we still haven't received our vehicle. We chose to have it shipped since we are in a different state. We received various arrival dates and various shipping dates none of which have been accurate. It has been almost impossible to get call backs from their team. You have to request to speak with a manager or you aren't going to get any help. I suggest emailing versus voicemails that way you have some sort of documentation. We were told 2 weeks ago our original $500 deposit would be refunded and would take about a week to process. We have yet to receive that back nor can anyone give us a date as to "when it was refunded" or a date when they plan on refunding it. We are very disappointed on how this whole process has gone because we have always heard GREAT things about Dave Smith Motors and we were hopeful for the same experience. Best of luck to future buyers! read more

I cannot say enough good things about Dave Smith and their operation! The whole buying process was fun. During the initial phone call & quote I was impressed with the professionalism of the salesperson. The price we were quoted was no hassle and $2500 less than the best local price I could negotiate. We were picked up at the airport and taken to the dealership. All of the staff we encountered appeared to enjoy their job, and treated us professionally and with a smile. I normally do not leave dealer license plate ads on my new truck - but I have because I want people to ask about Dave Smith, and why I travelled so far to buy a new truck. Bottom line it was no hassle, enjoyable, fun, not to mention I saved a bunch of money too! read more

Dave Smith Motors - Auto Repair Near Me - Kellogg, Idaho

Becky Madsen did a great job, the price was as qouted and relatively simple process for someone that traveled 900 miles to buy a truck.

Buyer beware, read the reviews they are true. We spent 3 days on the phone with the lovely Kaylin who was amazing and she found the exact truck I was looking for. We purchased plane tickets to come all the way from Los Angeles to purchase a truck but as soon as credit was pulled the customer service ended. The level of service did a complete 360 , He provided, by far, the worst auto sales experience I have ever received. As a business owner myself I have dealt with many people like him, just never in Idaho. I've spent the past five days trying to get a hold of a manager and it's becoming increasingly obvious nobody wants me to be able to complain so the messages never make it to anyone's office. This company is an absolute and utter disgrace to the business world and they should be ashamed. Be careful with these people. read more

A Sonny Recommendation Last week my wife and I bought a new Ram truck. (Pardon the lengthy review -- this is my first attempt at an online review) Some people say, "the salesperson can make all the difference" in a good or bad shopping experience. I always appreciate a professional, well-trained, caring and considerate salesperson. Well, that certainly was the case for us while buying this new truck. We shopped throughout the Portland Metro area, negotiated at several dealerships, had good experiences with several salespeople (and several bad experiences with scum salespeople), but nothing compared to the price, accessories and customer service we experienced 340 miles away in Idaho. Several friends and customers recommended we check-out this dealership in Idaho, well-known for being the lowest price, highest volume dealership in the U.S. Our salesperson, Sonny Sokolis, at Dave Smith Motors in Kellogg, Idaho made our experience the easiest and most fun truck buying experience we've ever had. On a scale from 1 to Fabulous-10, Sonny was outstanding. Best Price = 10 (Saved thousands of dollars) Best trim package and accessories = 10 ! Delightful and caring people in every department = 10 ! Motivated to help us travel from Portland, Oregon = 10 ! Helped us feel welcome, comfortable, and important = 10 ! Got things done quickly = 10 ! Truthful, accurate and knowledgeable = 10 ! Friendly, personable, and seriously interested in our well-being = 10 ! Delivered the truck as negotiated and promised = 10 ! Eager and patient while explaining the numbers and financing = 10 ! And, we experienced the same with every person in the dealership. Overall feeling = euphoric !!! Most of us can handle sub-par customer service, as long as we get the Lowest Price. We got outstanding service AND the best price. But, the price is what peaked my interest in the first place, what kept us interested along the way and what ultimately motivated us to travel a great distance to buy our truck from Sonny. We first inquired on their website and were fortunate enough to be contacted by Sonny (I recommend not leaving it to chance -- just call him directly). His first price on the exact same truck (trim level and accessories) was thousands lower than the lowest price I could negotiate at three local dealerships. It got much better than that, and because it seemed too good to be true, we confirmed all the details via email before traveling there. They also made it easy for us,by helping with travel and accommodations. We have driven the truck several days and everything has been awesome. No regrets and we feel very fortunate to have saved thousands, gotten the exact truck we wanted and enjoyed the entire experience. Our friends, family, and my customers love it and several have said they will be contacting Sonny soon. I highly recommend Sonny! Although I never met him before this, we could certainly be good friends. Knowing what I know now, I would honestly travel from anywhere in the U.S. to little Kellogg, Idaho to buy a car or truck from this dealership. And, looking for an excuse to drive a new vehicle home?, through some of the prettiest country in the USA, is just icing on the cake. We will definitely vacation there soon. The dealership is very close to Spokane, Coeur d'Alene, Lake Hayden and Silverwood Theme Park -- absolutely gorgeous country and well-worth a few extra days of site-seeing. Here's his contact information: Sonny Sokolis, Dave Smith Motors sonnys@usautosales.com http://www.davesmith.com 1-800-635-8000 ext. 1304 Ram, Jeep, Chevy, GMC, Cadillac, Buick, Chrysler and Dodge. Please tell him, Mike Hogan recommended him, because I appreciate everything he's done for us. read more

Very disappointed. I own the only ram 2500 without tow mirrors. Even after I paid extra for the black group appearance. No other dealer says they would turn me loose without tow mirrors. Dave Smith would never call me back for over 3 weeks, and when they did nothing but gas. When I picked up the truck the power seats were not hooked up. I bought the mud carpet savers and they gave me ones for a Honda Civic.... The money I saved is now going toward tow mirrors. By the way every local dealer would have noticed the mistake and changed them out for me. SUPPORT LOCAL!! read more

Absolute best car buying experience my husband & I have ever had. From our initial online inquiry to driving off the lot in our new truck, Luke went above & beyond to make this a seamless process. We were on a time crunch w/traveling from Missoula to Spokane for a family weekend, they were so respectful & accommodating of our time & made every effort to make it as quick & easy as possible. I honestly can not say enough great things about Luke H, our salesman, & his team. We will never buy another car anywhere else! read more

I'd like to express my complete lack of service that I have received from your dealership. I can't even say that I received bad service because I haven't even gotten the chance to talk to anyone. I bought a 2018 dodge 2500 and I am looking to put a flatbed on it. After about a week of leaving voicemails for Noah, because I can never get Luke or Noah on the phone, I still have not relieved a call back. So, yesterday may 8th, I asked to speak to the accessories manager... surprise surprise another voicemail. After leaving yet another voice no call back. Today, may 9th called with the hopes to talk to the GM of the dealership, wasn't around no surprise I'm sure he or she is a busy person; asked if I could leave a voicemail and that wasn't even an option. At least the gal that answered today was busy enough laughing with a coworker that she forgot to put me on hold so I got to listen to the rest of her conversation before she tried to get the GM. Thanks Dave Smith team, I appreciate the worthless effort I've put in trying to spend money with you. So, I tried again after a lot of research I'm ready to pull the trigger ok ordering a flatbed I tried dave smith again just for sh*ts and giggles told the gal that answered I never get calls back so she put a "priority" on it. Never heard back again. Dave smith motors can bl*w me and my hard earned money I'll never do business with them and certainly will make sure everybody I talk to looking for a new or used vehicle how piss poor their service is. read more

I would give these guys zero stars if I could. I have bought five trucks from them in the past two years. When I went to try to buy another they gave me a fair price but the truck was three weeks from showing up. It was listed as new on the lot on the website. If it's not there don't say that it is. They had a truck very similar on the lot for five grand more but refused to work on the price at all. Apparently my repeat business is not very important. Never again will I buy a truck from these guys. They also never call anybody back when they say they will. The guy I was working with was condescending and rude as well. Never again!!! read more

Do not waste your time! I was clear on the financing I wanted from day one. Was quoted a price, paid $1100 down to get the vehicle secured. Almost a week later I found out the financing I had asked for couldn't be done with the price I was quoted, I could have the lower price OR the special financing. I found it odd when I asked for something in writing, I got the run around. Now it makes sense. The guy I talked to in the end was unprofessional. Also, as a business owner myself, if we quote a price, we honor it NO MATTER WHAT. It's called integrity and good business practice. Especially when there's recorded calls to verify our mutual agreement, which matched exactly what I said. I wish I had listened to all the other one star reviews before I wasted my time and stress here. In addition, someone named Doug, I have no idea his title. Literally didn't e-mail me back for hours and then replied to tell me the salesperson was new and he wasn't losing money because she made a mistake and then finished with "Please don't e-mail me anymore as I am very busy with other customers." I hadn't e-mailed him for like five hours and was done with the conversation, I don't understand his need to even respond with that. A little tacky if you ask me. He made sure to let me know they were the #1 dealer somewhere, if this keeps up, I don't see it lasting long. read more

Took our mini van in to have it looked at for it had a wicked shimmy at 60-70 mph and was chewing up the front tires. Had it alligned twice in a year which never resolved the issue. They said we just needed to balance the tires. They never drove the vehicle to Experience the shimmy for themselves. They did put it on the rack and check underneath, but could not find anything wrong. Took the van to two other auto repair shops in Coeur d'Alene and Both found the right cvc joint/boot bad, and right front bearing gone with a 1/2" play in it and some other part that was definitively bad. Had it repaired at Loyd's Auto in Cd'A and shimmy is gone. Do NOT take a vehicle to Dave Smith Motors for repair...they hire the Cheapest labor they can find and their technicians don't know or don't have the experience to work on cars!!! Will NEVER take a vehicle to them again!!!! read more

My son went to Dave Smith Motors in Kellogg to look for a new (used) pickup. He found one he liked and put a $500 deposit down on it while he waited for his insurance company to finish the settlement on an accident that totaled his vehicle. He filled out the online loan application with Dave Smith Motors and was told the same day that because he was in between places to live that they would not be able to finance the vehicle. He was two weeks from moving into his new place. We then went to our local bank and secured a loan to purchase the pickup that he had put the $500 deposit on. The loan officer said that he could not purchase the vehicle..unless he had check in hand! How ridiculous when you have been pre-approved for the loan. After going back and forth for almost 5 hours and 2 phone calls back to our bank, (they came through in flying colors!) he was able to complete the purchase. This was so unacceptable. Joe was the only person during this entire transaction that took charge and completed everything. Everyone else was unprofessional. Sad to say this left a bitter taste in our mouth. read more

My wife and I bought our new car (we've purchased many used ones) from Dave Smith Motors in Idaho on our trip to Silverwood. My father-in-law had purchased three in the past. We did our research called ahead and spoke with Forest. We picked the 2013 Malibu base model. When we got there the car was ready to go, but after seeing the next model up we changed our minds. They rewrote the deal, and while we waited for the paperwork to catch up they bought breakfast! Love the Car! But, better than the car was the fact that they followed up and gave us amazing service! We are looking forward to buying my new truck from them in 3 years. The guys to talk to are Forest and Derek. They are simply the best. PS - To show you what a class act this dealership is: When we upgraded and changed our vehicle there was a mix up with the VIN numbers of the cars. While it was minor, they FedEx'd all the paperwork and it was straighten out, but they went above and beyond by sending us a check for the first months car payment! I have said many times that any business can make a mistake, but the business that keeps you coming back is the one that fixes it promptly and with making sure you get more than you pay for. PSS. As I have re-read this it looks like I might work for them, well, if they were in Redmond, WA I would! read more

I placed two $500 deposits on trucks that were being shipped in, and was told by Dion that if I decided against purchasing a truck, my money would be refunded. I was then told by my doctor that I could not fly to Idaho during the COVID pandemic due to my recent health diagnosis. Upon telling Dion I would not be able to come to Idaho, he told me that they would NOT refund my money, as per the 'deposit policy' that was emailed to me. However, I never received an email confirming any deposit, nor a deposit policy from this company. I asked Dion to please re-send the deposit receipt and the 'deposit policy'. I never received a response from him, nor did I receive a deposit receipt or deposit policy. I was very disappointed in the lack of integrity and non-responsiveness of this company. read more

Shitty salesman and shitty customer service! DO NOT SHOP HERE! My husband put a deposit down on a truck while we were out of state to hold it until we could get back to look at it. We specifically asked the salesman Eddie if the deposit was refundable. His only response (through text might I add) was "Yes". We put the $500 deposit down and were planning on going to Dave Smith Kellogg a few days later when we returned. We had several other trucks we had appointments to look at that day and we ended up finding one that was a newer year with less miles at a different dealership. We informed Eddie we wouldn't be in to look at the truck and wanted to get our deposit back. He informed us we needed to speak with Jake the manager to get our money back. We called Jake for days and days until we finally got ahold of him. We were informed that their policy is that in order to get your deposit back you must come in and look at the vehicle you have a hold on. NO ONE TOLD US THIS POLICY AT ALL!!!!!!!! Jake told us he had to speak with upper management to see if they could make an "exception". That was the last time we spoke to Jake. We called and called and left messages and NOTHING. I even asked the receptionist to speak to his manager and "he is the manager". Okay then who did he need to get approval from?!!?! After 2 weeks of them holding our money I FILED A COMPLAIN WITH THE BBB. The NEXT day someone from Dave Smith emailed me saying she would look into it. Funny. She never returned my email apologizing or letting me know the deposit was refunded. The BBB informed me it was returned and the company "apologized for the confusion". There was no confusion. Your employee neglected to inform us of the policy. That's not confusion that's neglect. During this whole process Eddie told us "Oh so it's my fault?!" In the most sarcastic tone. Actually yes it was your fault. DO NOT SHOP HERE. THIS COMPANY IS WORTHLESS IN CUSTOMER SERVICE AND JAKE IS A COWARD WHO NEVER RETURNED OUR CALLS. Can't believe this company is in business. What a freaking JOKE. read more

I was looking up trucks over here at Dave Smith Motors, since my Uncle had bought a few work trucks from them in the past, so I thought about flying up and taking a drive back down to Texas.. The receptionist put me in touch with a salesperson named Chandler Day, who gave me a twenty minute sales pitch over the phone that impressed the hell out of me. He was thorough, not rushed, and explained everything perfectly. He even offered to line me up with a hotel room that they get discounts on. It was the perfect pitch. The best I've ever heard. I wanted to give him my business, I really did. With school starting back up on Monday, my wife didn't really care for me flying up to Idaho and driving back to Texas and making a trip out of it. Maybe she thought I wouldn't come home! But, when I spoke to him and told him that I would be purchasing from a dealer down here in South Texas, he still offered to answer any questions I might have with the truck EVEN THOUGH I DIDN'T BUY FROM HIM. The guy is a class act. I don't do reviews on here, but damn, that's the least I could do for him. He's a sharp dude. I really am impressed with his persistence, knowledge of product, pitch delivery, and follow-up. 5 Stars all day. If you get to read this: Thank you Chandler. You are a true professional. read more

We were on Vacation in Couer d' alene and we were looking for a truck to pull a big 5th wheel. I have heard lots of great things about this dealer. Even a good friend has purchased 3 vehicles from them. We drove from our rv park to Dave Smith. Would not believe out of 400 Ram trucks this Dealer did not have ONE Ram that is Advertised to tow 31000 lbs!. They did however have alotof "KIDS TRUCKS".. you know, those JACKED UP TRUCKS WITH HUGE TIRES AND OFF ROAD LIGHTS. I said," Dave Smith is one of the largest dealers in the country, why dont you have ONE RAM THAT IS USED FOR HEAVY TOWING?" . Their reply, "oh, we make alot more on kids trucks". Nearly all of their trucks were not optioned out.. IE, if they had a hd truck it did not have auto leveling, or were not laramies, or longhorns... oh well, .... read more

purchased a new ram 3500 from Dave Smith motors yes i had to put down a 500 buck deposit, was a little leary at first , sales person was Aaron fedele, he worked hard to put me at ease but I was worried I just lost my money so i asked around about dave smith and got very good response from everyone that had dealt with them in the past, (especially from the loan officer at our CU), caught a flight from pdx, was driving home the same day, and saved over $9.000 if I would have bought the same truck in wilsonville, Thank You Aaron!!! very happy, would recommend and yes i will buy from them again read more

I have worked with their salespeople for two years. I was looking for a pick up truck to pull a fifth wheel. However I could not buy the pick up until I had the fifth wheel you can't believe the number of times I called within the number of questions I had. When I finally made my decision. Everything went exactly as the people told me it would my wife and I drove up to Kellogg. We stayed overnight in the local motel picked up they pick up the next day. Everything went just as we were told it would have no problems with the salespeople no problem with the finances and we love the truck. read more

Spoke to someone on the phone I forgot his name it was like Pete Michael yes Pete oh man was he awesome answered all my questions and was patient with me! Not something you see from the car business anymore thank you'll earn my business mr Pete Michael ! read more

As a first time car buyer, I had no idea what I was doing when I walked into Dave Smith Motors. Luckily, Pete greeted me and walked me through the whole process. He made it so easy for me that not only did I leave with a car but I got the best deal. Thanks Pete, for patiently answering all my questions. This is the kind of customer service that deserve 5 stars. read more

We had a good experience at Dave Smith Motors, Anton our sales rep was polite, knowledgeable took care of us about the car that we were interested in purchasing. Yes we recommend checking out Dave Smith motors for your next purchase, Ask for Anton he's a good sales rep.. read more