I brought my 2014 Hyundai Santa Fe to this dealership for service and was told my transmission,…read morethat was replaced 3 1/2 years ago- had a case half leak and required full replacement at a cost of approximately $4,500. I was pressured to consider the repair and was even offered a partial "goodwill" discount. Because the diagnosis was so serious and expensive, I sought a second opinion from an independent mechanic I trust. That second opinion found: * No transmission failure * No case half leak * No need for transmission replacement The actual issues were: * An overfilled transmission * A drain plug O-ring * A hose clamp Had I not gotten a second opinion, I would have paid thousands of dollars for an unnecessary repair. That is deeply concerning. I was told the pink siliconesealant that showed in the blurry. Pictures was a leak and it's not. I'm sharing this so other customers know to get a second opinion before authorizing major repairs from this dealership. Based on my experience, I no longer trust their diagnostics.

Family owned. Not part of a big automotive group. This is their one and only dealership, so they…read moretake great care of their customers both before, and after the sale, and it shows. Whether you're dealing with the sales side or the service department, you'll be interacting with somebody in ownership of the dealership. Truly unique in the car buying experience!!

We recently purchased a 2020 Chevrolet Suburban from Knudtsen Chevrolet in Post Falls, and the…read moreentire experience exceeded our expectations. Amanda, Michael and Kim in Sales and Lucas in Service were outstanding throughout the process. Their professionalism, communication, and commitment to customer satisfaction made the purchase seamless from start to finish. What stood out most was that we never felt like just another transaction. They genuinely cared about ensuring we were taken care of and that our vehicle met our expectations even after the sale. We highly recommend Knudtsen Chevrolet--12/10 experience for anyone in the market for a vehicle.

worst service center. warranty never covers anything and they try to get every penny they can out…read moreof you. charged me a $200 diagnostic fee when I told them exactly what was wrong and I just wanted it fixed, nothing to diagnose. i didn't have them fix because their quote was ridiculously high and the still charged me for the diagnostic fee. They did nothin.

I really like this dealership, they were honest, fair, and friendly. I would definitely buy a car…read morehere again! The owner was very nice and helpful as well and when we had a problem he help fix it without a hassle.

I could not be more pleased and impressed with what a fantastic experience we had at Kootenai…read moreMotors. Ron was so kind and stayed after closing so we could come by and look at a car. He made sure the car was fixed and ready to go when we came to pick it up. His daughter (I apologize for not remembering her name) does the paperwork and she was really professional, organized and kind as well. I would expect nothing less from a family of fellow dog lovers! Thank you Kootenai Motors; we will be back!

Entire SERVICE team (Management, included) is RUDE, especially one of the females (I believe Her…read morename is Kelly, but don't quote me on it). This is based off of COUNTLESS times of dealing w/them. I've honestly never encountered such a rude service team. In My Opinion, you are better off driving 30 minutes away to Spokane, Washington. This car dealership doesn't even offer car detailing anymore - unbelievable!

Recently, my wife and I went to Coeur d'Alene Honda to shop for a new Pilot. When we arrived, we…read morewere met by a salesman by the name of Tyler Abbott, who assisted us in our search. He suggested that we consider a 2026 Passport, which was similar to a Pilot, but more capable in winter driving conditions, as well as in moderate off-road scenarios. Ultimately, after asking a slew of questions, which Tyler answered quite adeptly, and a test drive in a nearly-new Passport (1,300 miles), we bought it. We have purchased several Hondas in the past, and, aside from the outstanding dependability that the brand has always offered us, we truly value the fact that we've never felt pressured by a Honda salesperson while shopping for a car. I am pleased to report that this experience was no exception. In fact, I believe this was the best car buying experience we have ever encountered. Tyler's very professional, easygoing personality and impressive knowledge ultimately convinced us to specifically buy our new vehicle at Coeur d'Alene Honda. We want to thank Tyler Abbott, as well as the business manager, Johnathon Loudenslager, for providing us with a low-key, friendly and extremely efficient experience. Dana Duncan

10/10 would recommend this dealership and their staff!!…read more GARY was the nicest & warm-hearted person you will ever come across in this industry. He walked my boyfriend and I through any question or concern we had. He was efficient & thorough throughout the entire process. It was the most positive experience I have had looking at getting a new car! This isn't only a job for Gary, he took care of us and was looking out for our best interest in every aspect of this situation. We will 100% be coming back and recommending this dealership to our family & friends & literally anyone lol We thank this dealership, Gary, Jimmy, and owner for pulling some strings to get my boyfriend and I a new 2022 Volkswagen Taos. I was crying when I left the dealership because I couldn't process what was going on. We were overwhelmed with gratitude. We are so so grateful for your generosity and kindness. You helped our family so much, you have no idea how much this means to us. Thank you so so much!!

Service and sales employees are always very friendly and helpful. Would recommend this locally…read moreowned dealer every time over a national chain like auto nation. PFVW provides a great service and always very friendly.

Always professional and customer service driven. They are clear in their description of the problem…read moreand I believe fair in pricing.

BEWARE! UNTRUSTWORTHY & UNETHICAL. SNAKES 100% & this is based off of MULTIPLE experiences. They…read moreripped My Partner off, as well, and took advantage of / Exploited Her! Below are from My Previous vehicle (I now have a BRAND NEW Toyota Hybrid XSE that I paid for in FULL that I had shipped from the Eastcoast) where I experienced extensive damage to My Vehicle when I respectfully declined to purchase their NEW tires (because they wanted an astronomically HIGH price) and simply opted to pay to get My Tires ROTATED. They took ZERO Accountability for it. DO NOT RECOMMEND! WARNING! NO.