i get to ride longer and sray warmer longer Yay YAy Yayread more

From the owner: Redwood Fuel Oil & Propane offers quality residential, commercial, industrial and agricultural…read moreservices to Franklin County, VA and surrounding areas. Our employees are trained and certified by the National Propane Gas Association and we're dedicated to prompt and efficient services. Our services include: Fuel oil Propane Kerosene Highway diesel Off road diesel Gas logs Heater installations Propane tanks At Redwood Fuel Oil & Propane, our main goal is providing exceptional customer service to our patrons. We offer an automatic fill service to ensure your peace of mind and our competitive rates and affordable terms are unbeatable. Call or visit our website today for more information.

We just bought a house that had an oil furnace as a backup for a heat pump. Less than a month after…read morebuying it, the weather got cold enough that the heat pump quit working and that's when we found out the oil tank had almost no oil in it. We needed oil in a hurry because it was so cold! Glenwood was able to get us oil the same day that we called for a reasonable price. We're very happy with the service we received.

I had a 350 gallon petroleum tank installed, for a whole house generator, by Hardy Petroleum. They…read moresent out Arlie Mullins and Brian Matherly to scout the best location and inform me of how the process would unfold. Both gentlemen were very patient, friendly, and professional. I was happy to see them both come back and do the install as well. They were quick, safe, clean, thorough, respected my property, and phenomenally creative at problem solving on the fly. It was a pleasure to watch them work and to talk with them...and they didn't mind either. Plus, every time I called the office and spoke with Wendy she was very pleasant, patient, and helpful. She explained the tank and lease options very well and how they'd best fit my situation. My experience had the feeling of a friendly, family operated business who are not only professional and competent, but customer service oriented. I would go with them every time!

From the owner: We deliver propane, fuel oil, diesel fuel, kerosene, we also sell gas logs, gas grills and gas…read moreheaters.

I have used Foster Fuels for years. I have always been pleased with the delivery drivers but they…read moreneed to replace whoever is answering the phones in customer service. I have never been talked to so rudely and hung up on.

We purchased a ventless insert w/ glass crystals a few years ago. We are on natural gas - so we had…read moreto hire third party to install them. When we called for service of the insert (stopped working), we were told they DO NOT service them. They just sell them. Very disappointed and sad with the response. We have had to research other companies in the area to help us resolve the problem. Why would you sell a product but not follow through with assistance in maintaining the insert (or at least recommend what we should do).

Provides great customer service and has reasonable prices. Very honest company. Thanksread more

I have been dealing with Watts for probably 15 years or more now. They have always been very…read moreresponsive to any concerns I have and willing to help me trouble shoot a couple of times I had a problem. A couple of years ago I got their auto refill device installed and enjoy not having to call for a refill or risk running out. Their device notifies them automatically when I go below a comfortable threshold in my tank. As I have expanded my propane use over the years, fireplace insert, water heater, stove, dryer, and pool heater.....I really appreciate the good service they have given me. When I read a couple of negative reviews I felt compelled to write this review to show the side of service I have experienced with them.

Very satisfied with service, highly recommend using Davenport Energy for tank and propane needs.read more

OMG! This company is a nightmare to deal with. We leased a property that had a 20+ year old tank on…read moreit. When we moved in, we researched gas companies and chose Davenport because it's who our landlord used. We were set up on auto-fill, but on a busy weekend, we ran out of gas and called for an emergency fill up. The driver didn't want to come out on a weekend, and wanted to charge an exhorbitant fee. So we called Glenwood and they came right out, filled it up for a LOT less than Davenport was charging us. So we switched to Glenwood and have been happy ever since. Then Davenport decided they owned the tank, and threatened to lock it up so we couldn't get our gas from anyone else. We told them to prove to us that they owned the tank which they obviously couldn't do. So they called Glenwood and threatened them, making THEM pay $400 for the tank that they don't even own. Disgusting! I HATE this company. Don't ever do business with them. Their prices are high, customer service SUCKS, and they use threats and intimidation to try to keep customers.

I chose Berico a year ago to service my Heat Pump/AC on a regular schedule…read more I have found the technicians to be knowledgeable and professional during our interactions; with two (2) exceptions out of 5 total interactions. Management has been responsive when I contacted them with concerns. It because of this that I continue to be a customer of Berico and recommend them to others who might be facing the same choice I made a year ago.

Date: 06/22/2026 1…read morestar BERICO Used "Get a Quote" from BBB on 6/9/26 request was sent via BBB. Never heard back from Berico so I called on 6/12/26, s/w REMOVEDfor a quote & advised I'd requested via BBB but she had no clue, but to come out 6/12 $165 (considered after hrs.) but to schedule for 6/15/26 it would be $95,so I scheduled it for 6/15. Tech REMOVEDcame out & was very helpful explaining what could be the issue. Initially he said the fuse in the furnace had blown (reason thermostats were not connecting to outside unit) which he checked later. He went back to the furnace & spoke with someone, I'm assuming was his Mgr. REMOVED, then came back to tell me that the entire Zone Board aka REMOVEDneeded to be replaced cost $799! Same day Not Stock Carrier Fee $75.33 for him to go get would take 45 minutes, he was back in less than 15. I verbally agreed what do I know, but when he left I looked up the cost & found that the part was actually between $100-$200. So when he returned I asked him to provide a receipt he finally said $133 but never provided a receipt. At that point I wanted to know WHY the cost was $799 to replace! He said upcharge fees plus $85 per hr. labor to replace in his words in a few minutes. I told him to wait that I wanted to call the office 1st because something was off & I felt I was definitely being OVERCHARGED!I kept calling 3 times, being put on hold and then disconnected! A young lady finally answered & I asked for the Mgr., she said let me get REMOVED, then came back & said he'd left the office. I asked REMOVEDto call but he didn't. At this point I REFUSED to have it replaced. Please also note that the REMOVEDEVALUATION CHECKLIST was showing the Inspected REMOVEDchecked in GREEN as PASS!? He also had the Dispatch fee @ $99 instead of the $95 I was quoted. He said REMOVEDwas new. He then balled up & kept the initial fees totaling $1,039.24 - new Inv. Quoted fee of $95 & charge for Carrier Trip $75.33 = $181.82. Ran out of space to complete! Berico Date: 06/24/2026 Thank you so much for your review. Good or bad we appreciate your feedback as we learn from these situations and we always hope to get better. We want to first apologize for any communication challenges. In speaking with our technician he mentioned he had obtained your approval on his quote prior to beginning the repair, so we are sorry if this was misunderstood. Below we will provide some explanation, but overall we are glad to honor the discount our manager has offered when speaking with him. Though we understand your feelings, we hope the following explanation will better explain the cost structure of repairs. Our technicians use what is called flat rate pricing, which allows all of our technicians to bill the same for each repair no matter which technician is performing the work. The benefit to the customer is they are always quoted before the repair begins (as in your case), and there is no penalty for how long a repair takes as different technicians take longer than others on certain tasks. Additionally, all customers are treated the same with the same quote for a specific repair. With that said, the system is not always perfect in each application and we are always glad to look at individual situations to see if there is room for savings (as REMOVEDhas offered in your case). We do want to share that despite the cost of a part, the company incurs a significant amount of other costs behind every repair. Examples of these costs would be labor expense, vehicle expense, insurance, training time, travel time, shipping, fuel expense, administrative and office expense, among much more. Unfortunately the costs in our industry have risen over 50% in some cases since the 2021 time frame and we too struggle to comprehend it. As far is the inspection sheet showing green initially, this is a chain-reaction related repair. For example, the technician initially considered the fuse to be the issue, but upon ruling this out identified the zone board. We apologize for this confusion but the zone board was unknown to be wrong until we ruled out the fuse. We would love to work toward regaining your trust and look forward to speaking with you further. We have been in business a long time and always appreciate the opportunity to make things right again. Berico Date: 06/24/2026 Thank you so much for your review. Good or bad we appreciate your feedback as we learn from these situations and we always hope to get better. We want to first apologize for any communication challenges. In speaking with our technician he mentioned he had obtained your approval on his quote prior to beginning the repair, so we are sorry if this was misunderstood. Below we will provide some explanation, but overall we are glad to honor the discount our manager has offered when speaking with him. Though we understand your feelings, we hope the following explanation will better explain the cost structure of repairs. Our technicians use what is called flat rate prici

I received extremely poor customer service. The Sales Rep named Patty had a very nasty attitude…read more When I expressed my concerns about her attitude with the manager Lester. He was very rude and condescending as well. He stated that he was sorry that "I felt like I wasn't spoken to properly but everyone was under a lot of stress". This was his rationalization for his employees rotten demeanor. I have worked in many stressful positions and still maintained a level of professionalism. Perhaps this is not a requirement for employees and Davenport energy in South Boston.

From the owner: Davenport Energy has been providing the South Boston and South Central Virginia area with propane…read moreand fuel oil since its inception in 1941. Over the years, Davenport Energy has always striven to provide the best possible products, at the best possible price, with unsurpassed service to our customers. With live voice answering, we are available 24 hours a day, seven days a week for all of your emergency needs. We're your source for: Propane Diesel fuel Fireplaces Gas logs Heaters Tankless water heaters We are here to serve your residential or commercial needs. Prompt delivery is a main focus of Davenport Energy and we are unequaled in service and delivery. Call us today for more details.

Although I previously left a bad review due to service issues they rectified the situation. Not…read moreonly did they make sure I got my propane the owner took the time to contact me about my concerns. That shows true integrity! The reality is this has been a horrible winter and they have had to struggle along with the rest of us. Taking responsibility and willingness to talk to your customers proves they care. Sometimes things just don't go as planned!

I am writing to formally express my frustration and concern regarding the lack of fuel delivery to…read moreour home despite multiple calls and assurances from your company. My husband, AJ, first called on 1/16 when our tank was below 30% and also notified you that the monitoring system was not working. He called again on 1/20 and was told we were scheduled for delivery on Thursday the 22nd since you would be in our area. No delivery occurred. I then called on 1/23 to report that we were between 20-25% with snow and ice approaching, yet we still did not receive fuel by 1/29. On Monday 2/2 after being given the runaround/ told someone would call me back @ 8:20 & 12:40 when I attempted to get an answer. Then I called back after 4p as our tank had dropped to 10% or less. I spoke with Claudia, who stated we were scheduled for delivery on 2/5. After 4:00 PM today (2/5), I called again to confirm since no truck had arrived and was told drivers would be working until 8-9 PM and that we would receive fuel tonight. We are now (8:45p) below 5% (essentially empty). AJ has contacted your emergency line and was told someone should arrive within two hours. Thankfully driver showed up at 10p to fill tank and how ironic we were told he was around our area all day and we weren't on his ticket. Adding to our frustration, Tiger Fuel has had no problem drafting our account monthly, yet we cannot get the basic service we are paying for. This situation is unacceptable and has placed our household at risk during winter conditions. We relied on repeated assurances from your company that delivery was scheduled and coming. Please provide: 1. Why the runaround btwn different offices when customers call. 2. An explanation for the repeated missed deliveries and lack of communication. 3. Information on how this failure will be addressed moving forward to prevent recurrence. Sincerely, Mary & AJ Florian