We just bought a house that had an oil furnace as a backup for a heat pump. Less than a month after…read morebuying it, the weather got cold enough that the heat pump quit working and that's when we found out the oil tank had almost no oil in it. We needed oil in a hurry because it was so cold! Glenwood was able to get us oil the same day that we called for a reasonable price. We're very happy with the service we received.

Although I previously left a bad review due to service issues they rectified the situation. Not…read moreonly did they make sure I got my propane the owner took the time to contact me about my concerns. That shows true integrity! The reality is this has been a horrible winter and they have had to struggle along with the rest of us. Taking responsibility and willingness to talk to your customers proves they care. Sometimes things just don't go as planned!

I am writing to formally express my frustration and concern regarding the lack of fuel delivery to…read moreour home despite multiple calls and assurances from your company. My husband, AJ, first called on 1/16 when our tank was below 30% and also notified you that the monitoring system was not working. He called again on 1/20 and was told we were scheduled for delivery on Thursday the 22nd since you would be in our area. No delivery occurred. I then called on 1/23 to report that we were between 20-25% with snow and ice approaching, yet we still did not receive fuel by 1/29. On Monday 2/2 after being given the runaround/ told someone would call me back @ 8:20 & 12:40 when I attempted to get an answer. Then I called back after 4p as our tank had dropped to 10% or less. I spoke with Claudia, who stated we were scheduled for delivery on 2/5. After 4:00 PM today (2/5), I called again to confirm since no truck had arrived and was told drivers would be working until 8-9 PM and that we would receive fuel tonight. We are now (8:45p) below 5% (essentially empty). AJ has contacted your emergency line and was told someone should arrive within two hours. Thankfully driver showed up at 10p to fill tank and how ironic we were told he was around our area all day and we weren't on his ticket. Adding to our frustration, Tiger Fuel has had no problem drafting our account monthly, yet we cannot get the basic service we are paying for. This situation is unacceptable and has placed our household at risk during winter conditions. We relied on repeated assurances from your company that delivery was scheduled and coming. Please provide: 1. Why the runaround btwn different offices when customers call. 2. An explanation for the repeated missed deliveries and lack of communication. 3. Information on how this failure will be addressed moving forward to prevent recurrence. Sincerely, Mary & AJ Florian

As we are new customers, we asked to have our system checked. They were prompt, professional and…read morefriendly. They took the time to explain and show us what we needed to know. We highly recommend this company.

Love it. When i went they had everything neat. You can also find cheap gas here. The staff are very…read morefriendly.

We purchased a home that has a Suburban Propane tank for a gas fireplace and want too add a gas…read morerange. They have no idea how to service a new customer. A technician came to the home, made notes about what it would take to do the installation, and said that the company would send us a quote the next day. It has been over a week and in-spite of numerous requests they have not provided the quote. To make matters worse the local manager refuses to call us to discuss the situation.

These people are a real rip off. Not only do they have higher prices they come by even when you do…read morenot need propane and fill your tank. Like every two weeks. Then they send you a bill every two weeks and thinking that you have paid it (because they come so often and keep sending bills for the numerous visits) you get a late charge. I would NOT recommend these people

Horrible!!! Customer service is terrible. The accounting department Amanda has no customer service…read moreskills. She will argue with you without making any sense with "the sum up month". No people skills for the job. the website with our account have invoices posted there that is the same as their records and then expect us to pay more money, even though our invoice reflects no money owed. Invoices on customer account should have the SAME information as theirs. We have been customers since 2016 and have had too many problems with accounting. I've never dealt with an accounting department manager with this low level of abilities to do her job. Delivery guys are very respectful helpful and timely but unfortunately, Amanda in the accounting department gave us such a negative experience.

HORRIBLE customer service. I called 4 times to request service. I was initially told by Amanda that…read moreI would get a call back by a service tech. Never got a call. I called back two more times and was told I was on the schedule but no one ever showed up. Called back again and was told that I was in the pile of over 60 requests to get a call back for scheduling a service call (this after being given dates twice for someone to come out). I spoke with Amanda each time. Not a pleasant person and not at all helpful. The company should be honest with their customers and let them know service isn't their priority.

I spoke with Thomas today and he put me in touch with Jimmy immediately. After my experience with…read moreSouthern States (Oxford, NC location) which was horrific at best, this experience has been a pleasant surprise. For propane service in Granville County, use Creedmoor Fuel Service.

Everything. We purchase all of our propane here. Been doing business here for many years. Very…read moreprofessional.

Been with them 25 years & for last year they want to charge a $170 fee for NOT BUYING…read morePROPANE....terrible customer service I'm afraid !

Ordered gas a week and three days ago ahead of time so we would be prepared for the cold weather…read more There is no sign of delivery in sight. I called today and they said they'd "try to fit us in today." I get they're busy but backed up over a week? Why are we being "fit in" when we ordered over a week ago..? We should have been on the delivery schedule. We prepaid $900 so I figured we'd get it in a timely manner. We currently have no gas in our tank and no heat in our home. Our house is sitting at 50° sometimes lower. No gas was delivered today. We are having to freeze in a 40°-50° degree house after having paid a lot of money and putting faith in Parker that our gas would be delivered. This is not okay and I sure hope they are not doing this to people who are elderly, homes with kids, etc. This is not okay.

Fast and friendly service. Prices were reasonable and much lower than the local propane guy.read more

Very pleased with their Installation work. They installed two switched 100 gal tanks; they did all…read morethe connections to the fitting on my fireplace for a new gas fireplace install. I compared the work with my neighbors and these folks did a much better job! They leveled the ground and installed concrete bases for each tank. Great prices , too. I am glad I picked My Propane Butler.