The technician arrived 35 minutes after our scheduled time. Ten minutes after his arrival he…read moreclaimed to have fixed the problem, but a day later the issue resurfaced. The following day I left a message with management so that I could file a complaint. I didn't hear back until the next week, and that was after I made repeated calls to the service center. When I finally spoke with management, they agreed to issue me a refund, which was kind, but I still need to find a dependable technician to repair my problem. My time was completely wasted.

Called panicking because sewage was backing up into my house and Bar D was able to dispatch help…read moresuper fast (some other companies gave me quotes of 4-5 days. Gross.)! Dalton was so helpful and answered all 400 of my questions, and he even directed me to the city for the next steps.

contacted FullStack to unclog toilet and check on odor from master bathroom sink. Appointment made…read moreand after a 4 hour wait, Full Stack called and cancelled saying they were too busy. They made another appointment for the next day. They called prior to the time for second appointment and called to cancel again. WOULD NOT recommend this company as they are irresponsible and not worth any wait. Don't bother with FullStack!!!!

outrageous pricing ! there only 45 minutes and charged $700. that was to put in one faucet and…read morereplace a toilet valve. which I had already bought myself

Jayk's has been a god-send whenever we've had a plumbing issue we couldn't solve. They're prompt,…read moreresponsive, and fairly priced. Definitely worth a call if you need help.

Update: We hired Jayk's again for repairing a sink's valve and installing a new faucet. The…read moregentleman who showed up was quiet, competent, and efficient. He installed the sink and went on his way. The charges were very reasonable for the work. And that's when I became a total idiot... I noticed cracks in the sink's bowl. I called Jayk's. The person asked for a snapshot of the problem. I sent it and (honestly) said I didn't remember if there were crack that large before. A minute later Jayk's sent me a photo of the pre-work sink. Yep... there were the cracks. I apologized profusely and they were cool about it. Apparently the old ugly faucet was all I could notice. So...yeah...I'm a dummy who has become too used to contractors creating as many problems as they fixed. Not Jayk's though - they're great.

David and Chris did great work on our house. We had plumbing issues. They were kind and had great…read morework ethics! Our family was impressed by the way they solved the issue and communicated with us. The price point was better than competitors and they took initiative to fix visible problems on the spot, instead of another company that we initially had come out to evaluate the problem. The other company charged a lot of money to just say there was a problem.

I thought JD Now was a reputable compay. I had them replace two old HVAC systms with new Carrier…read moreACs. We also included complete replacement of duct work and the air filter systems. We also enroled in their after-sale service contracts. In 2026, during the heat wave, at a temp of 114F, one unit malfunctioned. A service tech dtermined that the problem was the unit's fan motor. The part was under warranty, but not the labor. The cost to replace it was $13,000 which I paid in advance. When the tech with the replacement part came to install the fan motor, he determined the root cause of the problem was a coil tem sensor that regulates fan speed. He went away and cam back 2 hrs later with the temp sensor replacement. I theen was charged $600 for the labvor associated with the temp sensor replacement although the part was installed b the same tech at the same time as the fan motor. So my fila cost was almost $2,000! I have sincve cancelled my sevice contracts with JD Now.

Mr. Smith, Gene, is an amazing plumber and person. He has a professor's way of explaining what has…read morebeen wrong with various plumbing issues in our houses and then offering logical and effective solutions. Mr. Smith is prompt, professional, clearly very experienced, and efficient in his work. He is notably fair in his billing despite the fact he has more experience (30 plus years) than 80% of the fellows who are sent by more recognized firms. These firms charge far more as well, often nickel and diming for every extra action they take. I am over 70 so have a lot of experience building a house and maintaining two over time and Mr. Smith is the best I have the privilege to employ!

When you find honest people in a service business, that's a rare gem. They will be my go-to…read moreplumbing provider! Our toilet was forming a puddle after each night when a large group came over. I called Gene Smith and he and Michael came and found out it was user error, not a plumbing issue. I'm glad they didn't try to charge me for some "mystery repair", but told me the truth! Great folks.

We went through our Home Insurance, American Home Shield for a plumbing emergency (our tub faucet…read morewould not shut off) that was 'after hours' - Sunday at 12:22pm. Was told by the lady that answered the phone, she saw the service request and had forwarded the information. I asked was there a timeframe and was told, no, if he accepts the order he will give you a call - if he rejects I would need to call American Home Shield back. I was definitely confused.... The plumber actually called us in 20 minutes.... asking to speak to Mina...ummmm - wrong name. We called back and told him we were waiting on him to call us back - he said that he wouldn't able to get to the plumbing issues today and tomorrow was questionable.... but it's 'after hours' hence my confusion. Now I'm wondering, was him calling us a misdail? Would he have even called us back to say he couldn't come? I have children in the house & they need water. So please, what should we have done? I know you are probably wondering.... we called another 24/7 emergency plumber! Thanks so much After Hours!

Excellent experience with After Hours! Another plumbing company let me know that my water heater…read morewas old and needed to be replaced after it stopped working. I called After Hours specifically to ask for a free estimate on replacement. Matt arrived and insisted on looking at the unit. Within 10 minutes of arrival, he had it working again. He could have easily just sold me a water heating unit, but he went out of his way to make sure I had hot water the very same day.

We received fast and courteous service. After the serviceman checked our project he gave us…read morechoices and explained things to us. Good service!

Matthew's Plumbing has done some work for us before, a PRV and a water heater replacement. I had…read morethem come today to check for a leak which I was pretty sure didn't exist. The city of Raleigh refuses to check their water meter or replace it without an invoice from a plumber. Our water bill was higher than usual the last few months. I did a toilet leak test and found no leaks. Nothing else on the property showed a leak. I called the water department and they were less than helpful. Despite our bill going DOWN after turning ON our sprinkler system, they insisted there was a leak. Matthew's Plumbing sent two guys out who listened to the story, checked the meter as I did, checked the crawl space (no leaks) and listened to me complain about the water department. I was expecting to pay $200+, instead they only charged me $75. These people are honest. I was upset enough that I would have paid the $200 or more had they asked me to do so. Today's visit is why I'll keep doing business with them.

Recently I posted a frustrated review of Drain Express. While the complaints were all accurate,…read moreMr. Atkinson the owner contacted me two days ago (over two months since my first call to complain) and offered to pay for an hour of the second plumber's time diagnosing why my hot water was still so slow to heat. I appreciated it.

shaun and Drain Express are responsive and stand behind their work. I'd recommend them to anyone…read morewho wants an honest competent plumber.