I cannot recommend Brian highly enough. I called him to fix my adjustable bed before I had surgery…read moreand was required to sleep in a reclining/sitting position. After listening to the 'symptoms', he advised me to first contact the company to see if they would send parts before he made his initial visit and charged a consultation fee. Saving me money even before I officially became a customer. The company sent the more commonly 'breakable' parts. We scheduled an appointment based on the delivery date and I arranged for my husband to be home to help move the king size mattress. The day before the planned repair, my husband's work schedule changed and he could not be available. I called Brian to see if we would need to reschedule but he said we'd keep the original appointment and he would find a helper. He arrived promptly the next day and worked through trouble-shooting the electronic parts sent. Unfortunately the problem turned out to be one of the motors which is rare. He called the company and arranged for the motor to be shipped to my home. It arrived at 2:00 PM the day before my surgery. I called Brian and he said that if I were able to call after I got home the next day from surgery, he would work me into his schedule. I called him around 11:00 and he came at 4:00 and had my bed working in 30 minutes and I could use my bed the night of surgery. Brian is dependable, reliable and provides extraordinary service.

From the owner: ...Other hours available by appointment. ...We offer…read moreaccessories, appraisals, mobility equipment, modifications, repair service, replacement parts & short term rentals including: knee walkers. lift chairs, manual & power wheelchairs, patient lifts, scooters, portable ramps, walkers (including seated models) & wheelchair carriers. ...We sell, install & repair the Aerolet toilet lift. ...We repair Cruzin Coolers & Razor products. ...We sell & accessorize Scootatrailers. Made in NC. ...We sell the Wheelchair Wagon, designed to pull behind your chair or scooter to carry anything you need to take with you. Made in NC. ...We offer diagnostic joystick repair for power wheelchairs ...We evaluate & repair powerchair motors. ...We stock mobility accessories, batteries, battery chargers, tires (including solid inserts) & tubes. ...We sell, install and repair wheelchair lifts for automobiles & vans. ...We sell, install and rent ramp systems. ...We sell, install and repair pool lifts & stairlifts.

They will listen to your concerns about your problems. The information that was given will help my…read moreson a lot. Thank You Mary J.

Located on Battleground behind Wingstop. They have a vast array of medical supplies. We rented a…read moreramp here a while back, and today they helped me find what I was looking for. Very friendly service.

Best shop EVER! Kind, helpful, friendly, will save you money at every turn...and this is not a…read morebusiness flush with cash! They do it because they care about their customers. I've bought one UpWalker, one manual wheelchair, and one mobility scooter with them. Grateful for all their support for ALS too!

This is hands down THE BEST place to go for mobility needs!!! Adam, the technician, was in my home…read moretoday to change my worn out tires and battery. He is so awesome!!! He always listens to me and answers all my questions and he put me in the scooter for a test drive before he left to make sure everything was working well. I don't know any other mobility place that provides the after purchase services Step Ahead Mobility does. Nobody. And then there is Dave, the owner. I met him about 4 years ago. I had purchased my first mobility scooter online and it was ok. Honestly, I was new to disability and didn't know there were places like Step Ahead Mobility. Dave changed my life - literally. He spent quite some time asking me questions, trying things out, etc. I love my mobility scooter from Step Ahead. It fits me. Much better process than ordering online. I'm very thankful Adam and Dave are there.

Erratic open times. Owner did not return a deposit that is due. Unhelpful staff. Stay away from…read morethis business.

Each time that I have visited the I had a great experience with the owner. He has been very helpful…read morein finding the products that I needed as well as with r repairs to some of my medical equipment.

They picked up my CPAP machine and accessories without warning, claiming they could not reach me…read more Sent a courier from their business to drop off a box, and Against Medical Advice Form, claiming I requested it. I did not. Came next day to pick up the box. No advanced notice. Very unprofessional. They claim I only used 30% of the time and I should be using 70% on the machine. My claim is that their number is wrong and they did not monitor correctly. I'm in touch with my Medicare plan and Duke doctor, that work with them. Beware of companies like this. They lied on the form they wanted me to sign. I signed it but added my truth to the form. They claiming it was my request. I still need a CPAP machine for restful sleep.

Family Medical and Adapt health merged. There is such a mess! They lost my account. They lost my…read moreBi-Pap machine. They can't figure out how to connect me with a respiratory therapist. Representatives have no idea what they are doing. They have been switching patients back and forth to different phone numbers in order to get rid of patients. I had a hard time getting my C-Pap machine from them 3 years ago as well. I would not recommend Adapt Health or Family Medical Supply.

Purchase used MotorGrader. Everything under the sun was wrong with it…read more Brakes inoperable, hydraulic hoses either broken or leaking. Wiring system flawed Grader almost started on fire, machine had no power tried to contact Sales Manager-Glenn, completing blew us off. Due your due diligence when dealing with this rip-offs

I bought Kenworth triaxle from these idiots , they were suppose to fix leaks and make repairs ,all…read moreI got was yea yea yea... , all stains they deceivingly cover with shiny new black paint ! On my ride home the engine light came on (400 miles in a 600 mile trip ) and I noticed heavy smoking , I discovered blowby and down cylinder ! I had truck checked out , it needed engine rebuild (truck only has 250k miles) , new body lift cylinder, trailer wiring , leaking windshield, and resend pinion seals , there's more but that was major issues ! the mechanic at home said it experienced very high revs at some point , most likely a runaway overrev ! After countless calls , Ed Milan sent me $3,500 on a $20,000 estimate I Ended up rebuilding the engine ..., At My cost of course, they don't keep any promises , once they have you're money youre alone !!!! THEY SELL JUNK !!! BEWARE !!!!

The service department is great, they are reliable and don't over charge. My family members car had…read morebroken down on Christmas Eve, they re-opened their shop and rented us one of their wheelchair accessible vans. Outstanding service, highly recommend.