Our over the stove microwave decided to croak requiring a replacement. I started my normal…read moreappliance replacement procedure by going online, looking up brand and model, checking out whether it was still being made, whether to repair it or replace it, how was it originally rated, what new models might be better etc. etc. I then thought about my "old way" of shopping the big box stores using this information to find, purchase, haul, install and recycle the old one. Yikes! Yes... I had done that in the past! Now ...Nope; that's waay too much time and effort for my 82 year old body! I had heard good things about Smetzers Appliance store from "word of mouth" - I looked up their website, found they handled my brand and gave them a call. Hollace(sp) answered the phone and asked if he could help me. I explained I needed a new Microwave and what I had done prior to calling him. He gave me the entire history of my particular make and model of Microwave, that it was a good unit, they had had good success with that model and a replacement of that model was available. My wife was on the call with me and she asked if the replacement model had this or that feature on it instead of what was on our old one. Hollace patiently and very clearly explained the "features" differences between 3 different new models of "our unit" along with the various "color differences of the stainless steel choices" since our entire kitchen was of one style of stainless. She told Hollace he was a "good salesman! I asked about whether the unit we eventually selected was in stock, installation fees, set up date, time, and delivery, as well as removal and recycle of our old unit. Hollace checked yes to every box and/or answered every question of ours very professionally. I said do you take plastic? He said yes! So ... researched, investigated, selected, bought and scheduled for delivery in 10 minutes! Awesome! Fast forward to delivery and install (in less than a week's time.) Isaac and Brad delivered and professionally installed our new "replacement" microwave unit. They were great! even noticing our "cabinet door 'fit' above the microwave" was slightly "off" and adjusted it to perfection! Thanks so much guys! IMHO - One could not find a better business than Smetzers to buy or service your appliances.

The folks are Smetzer appliance are outstanding. I live out of state and was seeking to arrange for…read morea remote repair of a family member's appliance. The folks at Smetzer we're able to step in where another local provider significantly dropped the ball and run with it. They didn't disappoint! They arrived as scheduled, followed the communications instructions requests, and did their jobs as expected. When the appliance proved to be a challenging repair, Bob went well above and beyond and did the legwork (and consultation of the old old old manuals) to persevere. As he said, 'I'm gonna fix this thing cuz I know I can.' The customer service was exemplary and the cost of the repair was nearly 35% LESS than 'Mr. I can't fix your appliance' If you're in the Norwalk area and you need an appliance repair, you would be wise to select Smetzer. Anyone else would be a foolish selection. Thanks smetzer team!

5/25/26 As a customer since 2007(?), I can attest to the exceptional service provided by Frank's…read moreAppliances. When my five-year-old GE washer malfunctioned that was purchased big box, I promptly contacted the company for repair - was given weeks out on an appointment. I was grocery shopping in Port Clinton, saw this nice looking small town business and turned around to check it out. I received a prompt service call. The owner gave an honest response personally inspection /tear down the appliance and discussed the repair costs without any attempts at upselling. After careful cost vs equipment age consideration, I decided to purchase a different appliance and visited the Frank showroom in Port Clinton. Nice stock and they can source pretty much anything else. I did take a bit of an upsell to a much nicer machine asimpressed with the quality of the appliance and the matching dryer. The negotiation process was seamless, and I was able to secure a competitive price. I still have them today. Since then, we have expanded our purchases to include a stove, refrigerator, freezer, garage refrigerator, dishwasher, and television. Each of these items was purchased with negotiation, to match or come close to the prices offered by large retailers. The delivery process is straightforward, as all appliances are set up, tested, and functioning properly by Frank Sales before they are delivered. In addition to our appliance purchases, we have also benefited from affordable repairs on some of our older appliances. One memorable experience involved a new stove with a different location plug that had to be moved. Frank Sales was able to diagnose the problem and reposition the plug / wiring within the drywall. If I did the bib box store drop, this would have been a task that would require another professional to come out to install due to my zero home repair expertise. The staff at Frank's Appliances are consistently friendly, knowledgeable, and able to provide excellent recommendations. They understand my interest in technology and gadgets, which makes the shopping experience even more enjoyable. I highly recommend Frank's Appliances to anyone looking for quality appliances and exceptional customer service. I have shared my positive experiences with friends and family, and they have become loyal customers as well. Ps: I am eagerly anticipating our kitchen remodel in the coming year, and I am confident that Frank's Appliances will be our trusted supplier. "Shop Local" is the way to go, and I highly recommend Frank's Appliances to anyone seeking reliable and affordable appliances.

I'd give 0 star if was possible, we've spent thousands over the years with this unreliable small…read moretown business that we have spent our hard earned money to keep in business . Can't wait to watch them close doors for good like abc warehouse. They sold us a washer and dryer set. The dryer works fine, but the wash machine has given issues since day one. We called them for their "service call". Where they sent their tech, who came and "fixed it" after doing just a factory reset claiming that it fixed all the issues . Day after, I attempted to wash a load with the same issues of it not running water in the soap drawer leaving bleach un-useable and fabric softners unuseable . Along with the faulty soap drawer, we have had issues , with the towels cycle, delicate cycle, and tub wash cycle. All giving us the same issues and giving us an error code. Which their old tech can't do anything to fix because obviously hasn't been schooled in this new technology with washers. They only have 1 tech , who is useless to the situation aside from blaming it on "the amount of soap put in", if thats really the case whats the point of the max line in which has never been poured above. So unless your okay buying something that may or may not work properly. Aswell as their "repair" service which is a complete scam which doesnt fix the problem. Make it your call to shop else where.

Great asset to Lakeside Marblehead. Friendly, very knowledgable staff. Open daily except for…read moreholidays. Easy bike or golf cart ride from Lakeside. Support our local businesses!

Use Starcher to winterize our cottage for the last few years. They do a great job and are very easy…read moreto work with. The price is very competitive with other companies.

We have used Dale for the past 2 years and he does a great job and is also super helpful. We would…read moredefinitely recommend his services!

I was referred to Dale's Pest Control by several neighbors due to their efficiency and…read moreeffectiveness in dealing with spiders/bugs on lakefront property. They carried active Ohio certification and used all of their own equipment to service my home needs. I was pleasantly surprised that both co-owners were spraying another neighbors' home so they offered to quote & squeeze me in on the same day. They were both pleasant, professional, and family-oriented when it came to my adult children. I would highly recommend them to my friends and family.

The two men that came to clean our carpets were friendly, they explained what they were going to do…read moreand why. They cleaned our carpeting so good that they looked like we had new carpeting. We are very pleased. They were reasonably priced. I would recommend C&L carpet Cleaning very highly.

I had my carpet cleaned. They did a very good job. Moved the furniture, cleaned around the edge and…read morewiped down the baseboards.

The Team at Harbortown are awesome. My snowmobile trailer was broken down 70 miles from home. Even…read morethough they are currently closed for vacation, Jody answered the phone. After explaining my situation to her and Russ they looked into their inventory and had what I needed. They contacted Rich who met me at the store. He sold me the parts and was on my way. I was able to get my sleds back home. Thank you Team Harbortown.

Tremendous resource for marine parts and information. Quick parts supply for hard to find engine…read moreparts like filters. Needed some hard to find Racor fuel filters and they were able to source and supply the same day. Very friendly knowledgable staff. A+ 5 Star. JP SV Susan Ann

Great customer service! I saw a sectional and sofa table online that I wanted to purchase. I called…read morethe store and Brent took care of me. He kept me informed on when it would be shipped to their warehouse. The day of delivery, I received a phone call, text message, and email informing me of my one hour time window for my delivery. I also receive a text message when they were five minutes away. The delivery guys were very professional. This was my first time making a purchase and I will definitely be returning. Thank you Dewey Furniture for making my purchase and delivery stress free!!!!!

I was under the impression Dewey was expensive. Imagine my surprise when I saw prices as low as…read morewhat I was looking at in Cleveland and better quality!! The customer service at Dewey was amazing!! We were kept informed of production through phone updates which were greatly appreciated! I can't say what a great experience!!

My neighbor recommended these cleaners. They were on time, and cleaned my carpet, sectional sofa,…read moreand dining room chair seats. I can't believe the great job they did! My cottage is a summer rental, I had spots on my dining room chair seats I never thought would come out but they did! The sofa and carpet look like new! They treated all with soil guard when they were finished. My house smells fresh and clean. I will definitely use them again and recommend them to others.

Go above and beyond .... great service. Have had them clean my carpets for years. Reliable and…read morepleasant to work with.