Our over the stove microwave decided to croak requiring a replacement. I started my normal appliance replacement procedure by going online, looking up brand and model, checking out whether it was still being made, whether to repair it or replace it, how was it originally rated, what new models might be better etc. etc. I then thought about my "old way" of shopping the big box stores using this information to find, purchase, haul, install and recycle the old one. Yikes! Yes... I had done that in the past! Now ...Nope; that's waay too much time and effort for my 82 year old body! I had heard good things about Smetzers Appliance store from "word of mouth" - I looked up their website, found they handled my brand and gave them a call. Hollace(sp) answered the phone and asked if he could help me. I explained I needed a new Microwave and what I had done prior to calling him. He gave me the entire history of my particular make and model of Microwave, that it was a good unit, they had had good success with that model and a replacement of that model was available. My wife was on the call with me and she asked if the replacement model had this or that feature on it instead of what was on our old one. Hollace patiently and very clearly explained the "features" differences between 3 different new models of "our unit" along with the various "color differences of the stainless steel choices" since our entire kitchen was of one style of stainless. She told Hollace he was a "good salesman! I asked about whether the unit we eventually selected was in stock, installation fees, set up date, time, and delivery, as well as removal and recycle of our old unit. Hollace checked yes to every box and/or answered every question of ours very professionally. I said do you take plastic? He said yes! So ... researched, investigated, selected, bought and scheduled for delivery in 10 minutes! Awesome! Fast forward to delivery and install (in less than a week's time.) Isaac and Brad delivered and professionally installed our new "replacement" microwave unit. They were great! even noticing our "cabinet door 'fit' above the microwave" was slightly "off" and adjusted it to perfection! Thanks so much guys! IMHO - One could not find a better business than Smetzers to buy or service your appliances. read more

The folks are Smetzer appliance are outstanding. I live out of state and was seeking to arrange for a remote repair of a family member's appliance. The folks at Smetzer we're able to step in where another local provider significantly dropped the ball and run with it. They didn't disappoint! They arrived as scheduled, followed the communications instructions requests, and did their jobs as expected. When the appliance proved to be a challenging repair, Bob went well above and beyond and did the legwork (and consultation of the old old old manuals) to persevere. As he said, 'I'm gonna fix this thing cuz I know I can.' The customer service was exemplary and the cost of the repair was nearly 35% LESS than 'Mr. I can't fix your appliance' If you're in the Norwalk area and you need an appliance repair, you would be wise to select Smetzer. Anyone else would be a foolish selection. Thanks smetzer team! read more

I purchased a washer and dryer from Smetzers. Unfortunately, they were unable to install the appliances as it turns out we needed a side vent on our dryer for our situation. When I called the next day to find out if they were able to acquire the side vent kit that would make it work, they said they couldn't find one anywhere, and had no ideas of how to help or suggestions as to what other options I might have. Although they refunded the appliances, they refused to refund any of the install and removal fee, saying it was our responsibility to know the appliance would work in our house. I was told that the $249 delivery/install fee really wasn't even enough for the time they spent at out house. (Never mind that they did successfully deliver one of the 3 appliances, so it's not as if their trip was a total fail.) We were considering using them for our kitchen remodel, but after seeing how they handled a problem, scratched them off the list. Unless you are absolutely positive you have very simple install and have the knowledge about appliances to judge this for yourself, you might want to look elsewhere. read more

Smetzer Kitchen and Appliance is the best. Their service and solutions to appliance problems is far above what any big box store could give. We are so glad we have always purchased our appliances from Smetzers. Buying local and from a small business pays off Thank you Smetzers for the great job in fixing my oven!! read more

Three Better Business Bureau complaints. The worse kitchen designer ever. Doesn't pay attention to detail-not good. Wrong layout, wrong size cabinets. What a disaster. Horrible customer service very unprofessional. read more

Me and my husband went to look for a range. They were so informative about the products they had. We ended up buying one. Pretty cool little store read more