We worked with Jasmine Hatmaker. She was the consummate professional and helped us as first time…read morehome buyers understand the process of applying and being approved for a loan. There were a couple of extra hoops we had to jump through (unrelated to Jasmine, it was financial stuff on our side) that Jasmine walked us through step-by-step. We just closed today and couldn't be happier with her service! She was always responsive to texts, emails and phone calls and sat with us while we signed our closing paperwork. Thanks to Jasmine, this was a smooth process! I would absolutely recommend her to my friends and family.

We've worked with Shad Carson multiple times over the years. His knowledge and professionalism,…read morecoupled with his kindness, made each experience pleasant. He took time to provide answers to our many questions and was always patient. We felt he was in our corner. We have recommended him to family and friends because we know he will treat them right. Shad will be our only mortgage guy. He's really the best.

We just went through the process of purchasing a home and were referred to Nancy Meston with Guild…read moreby our realtor. We called her right after meeting with our realtor for the first time and have been in regular contact since. We are first-time homebuyers so we had no idea what we were doing and Nancy took the time to answer all of our questions, of which there were many. Nancy checked in with us regularly and called as soon as she had any news for us. Nancy is incredibly knowledgeable about all things mortgage-related. If she didn't know something, she found out and told us immediately. She is incredibly thorough and took care of everything for us. We really only had to sign paperwork and decide on a rate, the rest Nancy took care of. She is also a complete sweetheart and we loved working with her personally. I will definitely be sending my friends to Nancy when it's their turn to buy a house. If you're looking for a mortgage broker, definitely go with her!

My house closed yesterday and now is the time for a shout out to Ladelle White and her team at…read moreGuild! They were extra hardworking from start to finish-processing preapproval letters ( thanks Julie Stouder!)for offers practically 24/7. It took five offers before I found my house. The mortgage approval process was smoother and less hassle than some cars I have purchased! Jake White worked with us on the conditions up front to make everything easy for the final underwriting. I cannot recommend this team more! Thanks everyone!

Can't speak highly enough of Evelyn and Laura. They found me a great rate when I bought my house…read moreback in 2017. When I returned for a refi this year, they worked with me on another great rate. I really appreciate their efficiency, and attention to detail. An added bonus is we were able to complete the refi almost 100% remotely (I had to do the title stuff in person). Thank you Paramount Mortgage.

Evelyn is the best! She will take as much time as you need to explain all of your options and get…read moreyou the best deal possible. She is very responsive to emails and phone calls. I would have been lost in this process without her guidance and expertise. Very highly recommended!

Steve is a dedicated, professional, and friendly loan officer. Our loan process had some challenges…read moreand the added stress of a short timeframe to complete. Steve stayed focused and went above and beyond to ensure that we closed in the amount of time necessary while always being available to answer our questions. Stellar customer service and an all-around great guy!

Looking for unprofessional and non transparent communication during your upcoming real estate…read moretransaction? Wanting to experience "car sales man" like lending experience while financing your home? Buyers: searching for a mortgage broker that gives you pre-approval to purchase a home only to find out at the 11th hour that you do not have approval for something that should have been caught months ago wasting your money and time? Sellers: looking for a buyer on your home and yearning for extended time frames, with little to no communication resulting in your sale falling through and losing out on the house you were purchasing wasting your money and time due to them utilizing an untrustworthy mortgage lender? Then look no further OMT is the place for you!!! If I could leave negative stars, I would. Don't walk, please run away from this company. There are plenty of trustworthy, professional and local businesses here to help you with your mortgage lending needs. This one is not the one for you. Our real estate transaction was a complete disaster due to no one involved other than JR with OMT. He mismanaged timeframes and paperwork, flat out refused to communicate with all professional parties involved in the sale (due what seems a greatly inflated ego) which resulted in sale falling through in the end after extended timeframes and wasted money. I have never in my life experienced such inept communication and poor customer service. Save yourself the heartache and never utilize your lending through this company, or participate in any type of real estate transaction where OMT is involved. Buying and selling a home is stressful enough, please do not add to your stress by using this lender.

I just finished purchasing my first home, Nick & Sheila are amazing! Nick made getting…read morepre-qualified a breeze. I found my dream home on March 14, made an offer the following Monday ... did some negotiating till the end of the week and got started the following week on disclosures. Let's say March 24th, I signed loan docs today 04/16 and should have my keys tomorrow!! Not all deals will be this fast or as smooth but what I can say ... Nick & Sheila will keep you informed every step of the way. I could not ask for a better mortgage broker, Nick is personable, has a great sense of humor and best of all - he knows what he's doing. I quickly realized that I could trust Nick completely and that he truly did what was best for me and my situation. I hope to never purchase another home but if I ever do, Nick will be who I turn to and I tell all my friends, if you're looking for a mortgage broker that is AMAZING, call Nick; you will be so glad you did. If you're like me and haven't the foggiest clue about buying a home, trust me - you want this man in your corner as he is so smart & in tune with what he does and there won't be any surprises at the end - everything came out as Nick said or lower. I cannot say enough great things about OMT, Nick Carter & Sheila. CALL THEM, CALL THEM NOW!

I opened my account(s) here in 1994 and have been a customer ever since. They are excellent - I…read moredon't know what the negative reviews are about! They have great customer service via telephone. I haven't lived in Eugene since 1998 - I do all of my banking online, through an associated credit union branch, or through an ATM (especially a member CU for no fee). I have used my debit card online, all over the country, and even internationally. I've never had a charge denied. Their interest-bearing checking account is a better deal than any of the big banks. A satisfied customer and UO alumni.

I don't understand the negative reviews. I have always been treated well here, People have gone out…read moreof their way to help me and a friend with a disability with whom I have visited the office. No one has ever been impatient or dismissive or annoyed. We have always been helped promptly by a pleasant, competent person.

I have accounts at a number of Eugene/Springfield banks and credit unions, and I have slowly merged…read morethem into Onpoint for their good service. I am a landlord, and I visit the Coburg branch frequently( the rent checks never come at the same time), and what they have done for me is terrific. What happened is I got the dreaded IRS audit letter. I didn't save all my statements over the course of 7 years and I HAD to have every one for this audit. When I made my plight known, and gave them a list of almost 40-50 statements needed RIGHT NOW, they worked overtime to generate them in Portland(thank you Stephanie) and had them in my hands within 48 hours. To say the least they saved my bacon big time. Their good service saved me thousands. So I want to say thank you to Sherry, Ann, Lindsey and Stephanie, all of whom work at the Coburg branch and are very pleasant to deal with. I also have a loan with these folks, and I feel that Sherry's depth of knowledge in this area is impressive. For me I am very happy.

My daughter lives in Portland for college and needed a car, and I am so glad the dealership sent…read moreher application to OnPoint Community Credit Union. Working with Sean Derry was probably the best thing to happen to our family during this process. He truly understood the challenges of me being in Hawaii while trying to get everything handled for her in Oregon. Sean was incredibly communicative, walking us through every step with clarity and patience. His attention to detail and work ethic were so impressive that I even decided to refinance our own vehicle with him. He guided us through both processes seamlessly and with genuine care. I'm forever grateful for Sean and the OnPoint Community team--thank you for making what could have been a stressful experience into such a smooth and positive one!

Precision Capital provided excellent customer service! They were great & explaining the process,…read moreanswered all of my questions, and were easy to work with. Very knowledgeable team & I highly recommend Darcy and her team for your financial needs !

I've been an investor for several years. I'm very pleased with the management by The Precision…read moreCapital Team and the consistant returns I've received. Their communication has been informational and important in building relationships with their clients. I appreciate it and will continue to use it as a finacial resource.

I have been a member of OCCU, formerly ULaneO, for over forty years. I have never had any issues…read morewith them concerning any of my accounts. Customer service at my branch, West 11th, and online has always been fantastic and they often go the extra mile if necessary. I read some of they one star reviews and I'm sorry their experiences are not like mine. I have many friends that have been members for decades and they all feel the same as I do. I highly recommend them and am grateful for the years of service they have provided. Oh, I do have two complaints. I miss the baskets of hard candy that were a fixture there and those big yellow triangular pens that they had. My advice? Forgive them for that and become a member.

A few months later and yea OCCU still sucks. Don't go here. Offer no help or nothing. Poor customer…read moreservice. Nothing but a bunch of scammers