If I could've given zero stars, I would have done so. This office is in Mechanicsburg, PA. I went…read morein today and was told that I WOULD NOT BE CHARGED FOR AN X-RAY. I wanted to re-verify that information and the technician took me back to talk to the women at the front desk. They, again, verified that I definitely would not be charged. But, later, after the x-ray and the cleaning, A RECEIPT WAS SHOVED UNDER MY NOSE AND I WAS BILLED A FEE (I have insurance). So, it was simply lies atop another lie from the time that I walked in the door. Their office manager was rude when I later called to discuss the bill. She obviously had a problem admitting the LIE. I might have casually accepted the "fee" but I cannot accept LIES. I WILL NOT RETURN HERE AND I CAUTION YOU TO FIND A DIFFERENT PROVIDER.

Worst experience ever in a dental office. Dr Coble was unprofessional and I was very disappointed…read morewith his attitude .

Summary: Existing patient - in pain from cracked tooth - Chambersburg Dental dropped me as patient…read moreafter having established a treatment plan. Longer version: I called to see if the office could get me in earlier for my appointment for a crown, which I had made a month previous. They called me back to say that I needed to see an endodontist prior my appointment for the crown, which had already been scheduled. I called the endodontist and couldn't get an appointment until after the scheduled crown appointment. When I called the office back to explain this, they wanted to push out the crown appointment. I gave them feedback that it would have been helpful to be told about the need to see the endodontist prior to scheduling the crown appointment. The office manager dropped me as a patient, telling me that I wasn't happy with the practice and that I should find somewhere else. Clearly, they didn't care about an existing patient who was experiencing dental pain, who they had seen and established a treatment plan. Now, I have to start all over again with finding another dentist who will have to do their own evaluation prior to defining a treatment plan.

I had to change dentists when I retired and my insurance changed. I really like Dr. Stepler. He…read morealways explains everything so you know what to expect, and I have been happy with the work he has done. But those two older women at the front desk are really rude. Rolling your eyes when a patient asks something is not called for.

I haven't been there in a few years because my insurance changed and they no longer accepted that…read moreinsurance finally got insurance after five years that they do except was excited to go back, set up an appointment for a cleaning and asked them to make sure that they accept this insurance before I got there called three times before my appointment to make sure they got things straightened out they said just come in everything's fine I get there. The waiting room is full. They're embarrassing. The crap out of me telling me I have no insurance, which I did after sitting there for 20 minutes. Flustered don't even know what I filled out on the papers that they gave me because they kept calling me up to the desk how embarrassing to me you need to reschedule after you get your insurance straightened out come to find out they wrote down the wrong birthdate of my husband, which is why I was showing I had no insurance so I rescheduled where they gave me like six different times that they kept changing. Finally, they settled for two said I needed two appointments. I said you know you had me so confused that I hope you have me on the list the day before my appointment no problems. I have it in your notes. We will be calling you before your appointment for a reminder that never happened and that day it snowed so I shoveled snow all morning to come into the house to find out that they were open for three hours at my appointment happen to be in the middle of those three hours that I have now missed so I went to reschedule and was told by Tori that their policy is once you miss an appointment you're wasting the doctors time so we will no longer be able to see you how nice so I called to talk to Hannah took me six times. I had to pretend I was somebody else to get through to her because Tori and Hannah seem to be best friends and work well together as keeping track of phone calls so you can't get through the only thing they could tell me was you need to find another dentist that we will no longer see you okayed to waste my time but not OK to waste the doctors time OK to promise me I will get a call before my appointment as a reminder that never happened. Yes I'm highly upset. All I have learned from this dentistry. Is they like to teach people a lesson. And punish you to no end. They have no room for forgiveness, which makes me feel that they don't even really care.

Been going there for years and years; missed an appt because I had to put my cat to sleep and was…read morevery upset; got a missed appt fee in the mail. So I sent them a copy of the euthanasia bill to show I was putting my cat to sleep. 2nd only missed appt in YEARS. They called me personally to tell me "We are sorry for your loss, however we have an Office Policy". Just letting everyone know the "policy" of this "family". Shame on you. No compassion anymore and for what, $50??? To "teach me a lesson" as a patient?? It's all about the $$$$$$ here.

As always after being absent for the covid virus, I had a great visit and I finally got to meet Dr…read moreDitty and had a great assitant prior to seeing Dr Ditty

I was a patient for over 10 years and the quality of service has really gone down hill. Autumn from…read morethe from office should be fired. She is prejudice against people that she thinks does have insurance. I have insurance, but she didn't do her job until I got there. It took 48 minutes to finally verify that I had insurance. By then, it was time for the next patient. Autumn told me that they were not going to clean my teeth and that I had to leave. I drove 2 hours round trip for nothing. Autumn was rude, disrespectful, and talked down to me. She had a chip on her shoulder and a power trip. She should be fired immediately for how she treated me. I will never go back to this dentist office again because of Autumn. There are so many choices of dentists on Linglestowns Road that I don't need this one. I would not even give it one star. Actually it deserves zero stars because the customer service from the employees there is horrible. They are hiring low grade people that don't care about the clients. Autumn bullied and degraded me. She thought I didn't have insurance and treated me like I didn't deserve service. She literally told me to leave. She told the dental hygienist not to service me. She is a horrible person with a mean personality. She should not be working with customers. She is incompetent because I've always had insurance, but she didn't do her job correctly. She needs some customer service training. Also, she should do her job before the patient shows up instead of waiting till the last minute. Dr. Shirley and Dr. Ditty... you are hiring people that are giving your practice a horrible name. With all the competition around you, your employees should be giving top notch service to each and every client no matter what. The client is who pays your salary...just remember that. I tell everyone how horrible your place has gotten. I suggest you give your employees some training and fire employees like Autumn. I could go into detail how horrible Autumn was to me but it would take pages. AUTUMN NEEDS FIRED.

Dr. Anusha Bommu is a fabulous dentist. Her dental hygiene staff are great. The front office is a…read moredisaster. I'm a retired Army Colonel and therefore have TRICARE as my primary insurance. I work for the defense industry and buy supplemental policies to keep bills to a minimum. Throughout the three years we've gone to Yorkshire Dental its "discovery learning" when it comes to billing. IT seems there's never a problem until we come in for an appointment. At first, there's a mix up between assigning our primary and supplemental insurance (which they had the nerve to blame on my wife). Then my spouse wasn't covered by any policies at all and we received bills (since rectified). Then there's mix ups in submitting insurance claims. Then they couldn't properly submit claims in a timely manner. The law says claims must be submitted in a timely and reasonable manner. I now have an outstanding bill for $1700 from May of 2024. They are working through it and have three options in my opinion: 1. Fix it with the insurance company (who normally set 90 days to one year to submit a claim), 2. Write if off due to their own inefficiency, or 3. send me the bill have force me to take them to small claims court (where a lawyer would cost them more than what I owe with a judge possibly seeing them not being "timely and reasonable". Either way, enough is enough. We've cancelled out appointments and will find a new dentist. It's a shame that an inefficient front office staff cost Dr. Bommu a customer who loved her work.

Wonderful experience! Great care! Very informative. Kind staff. Definitely recommend!read more

Excellent service, staff and atmosphere. If nervous about dental work, they are very gentle.read more

I had an issue an they got me in right away. Everyone is so friendly and competent. I have been…read moregoing there for over 20 years and would not go anywhere else

This is a small dental office. I have going to DR Pesta for several years and have received nothing…read morebut great care. Kathy, his assistant, is a real sweetheart. She is very knowledgeable with insurance and with the billing. I cant see myself going to any other dentist . I can trust Dr Pesta to give me and my family great care. Thank You Dr Pesta!

HORRIFIC EXPERIENCE!!! Kathy (assistant) lied to me repeatedly. Dr. Kurt Pesta defended her…read more Spoken to in a very demeaning way from both of them. Dragging their feet with releasing records/ xrays and only hurting my son who was involved in a traumatic injury, called to get fax number telling me they don't have one. How did I fax something then? Also telling me the insurance wont cover a procedure as Kathy said she contacted them. The insurance company has no record of any communication! LIES!!! Trying to take me for $2600! Was definitely not successful! I have NEVER in my life been treated with so much disrespect from a "professional establishment." I left it in the hands of the insurance company to investigate, along with Professional Affairs in Harrisburg, Dental Board, BBB and now YELP.

I have had good experiences with this dentist. They accept…read moreinsurance. Their Dental Tech's are very good. The only criticism is that they pester you a bit about procedures that you've already said no to.

Excellent knowledgeable Dentist. Obviously they're successful or they would not have been there for…read moreso long.