Dr. Waters is a kind, caring, super engaging physician. This was, I believe our 3rd visit. Each…read moreone was short notice. First Munkin got attacked and bitten by a much larger dog. Later his minor occasional seizures from a puppy became tonic clonic and much more frequent, very frightening. By the time we got in to see her for this his white count was almost 40,000 so he was a pretty sick baby. Each visit Dr. Waters was very kind, discussed her assessment and gave treatment options. We lost him about 3-4 weeks later but life had become too painful for him. He passed that night at 14 years old. I am so glad we had an advocate in our corner. Thank you Dr. Waters :)

Friendly staff, Dr. Waters was awesome with our pup- kind, thorough, and knowledgeable. Two things…read moreto note that made it an unusual experience: our initial wait was about 90 minutes to see the doctor, even with an appointment. Also, be aware that this vet is very expensive (which I figured after overhearing the grand totals of about four patients that came out while we waited to be called).. I've lived in five states in the US with my 12yr-old pup and this is by far the most expensive vet I've visited. So, not sure I'll return to this one, even though the service was great, not sure what substantiates the high costs and long wait times. Thankfully there're many great vets out there..

They require all pets to be on bravecto or a serento collar before they will offer service. I never…read morehad issues with fleas on my dogs by using advantix 2 by bayer. They even sell the advantix 2 on their website. Weird how they will sell it but not approve it to groom your pet or allow a vet visit.

My cat was having some skin issues and respiratory issues and West Hills was the only vet I called…read morethat had a same day appointment for one of my cats. The technician and vet (Dr. Capps) were both great. They really took the time to explain everything to me and gave me treatment options for my boy. Their prices were very reasonable compared to other vets in the area and they gave me detailed estimates for everything. I definitely give them five stars for the treatment my cat received and will definitely go back in the future.

Dr. Grotelelueschen was awesome as was everyone there. Found a dog i thought was hit by a car but…read moreturns out thrown from a car. Poor baby. They were great, caring and took amazing care of here when I thought she had internal bleeding. Such compassion, and as I waited watched other patients come in. Very nice clinic. Recommend highly

My experience here was GREAT! My fiancé and I brought our kitty for a last-minute check-up. The…read morecustomer service 10/10 thank you for helping our kitty feel better and thank you for seeing us on short notice.

We have 3 furry friends, 12, 9, and 7. They have been with NHAH for years (2 since pups). I…read morewouldn't trade that care with anywhere else. They mean the world to us! Thank you for all the great people at NHAH!

I've been taking my dog Penny here for a few years now. New Hope really has been so wonderful…read more Soren and Beth have both been extremely kind, knowledgeable and patient. You get the sense that they really care when they treat your pet and speak to you. They have gotten very busy in recent months. With COVID protocols, owners are now waiting in their cars generally during appointments and staff are running out to cars to hand over paperwork and accept payments. The vet then gives you a call after the exam. The experience has started to feel kind of rushed, but I appreciate how the vets themselves take the time to talk things through. They're always great about helping me get vaccination records for daycare/boarding and I don't feel like they ever push services on you. For example, they've told us for years now that Penny's teeth look pretty good and could go another year without a dental cleaning! All to say-- I highly recommend!

I have been to this center twice. The first time, I was an overly paranoid dog-mom to a newly…read moreneutered pup that seemed overly lethargic. It turned out to be nothing. Still, at 2 in the morning, a really awesome doctor talked me through why I shouldn't worry, got to know my guy, and since there was nothing wrong with him, I didn't get charged anything. The fact that I was not nickel-and-dimed for a problem that didn't exist earned this place my trust. Last night, one of the worst things happened. My dog of 15 years went from being her sparkle-eyed, tippy-tappy, singing and dancing self in the span of 24 hours and by midnight, she was puking blood and couldn't get her tongue back in her mouth. I came straight over. There's always this shame with vets. I've had experiences where I can see the looks, the grumbles, the judgements. When you're poor, you let appointments slide, you want to do better for your animals, but you can't always. My husband and I have been battling foreclosure for the last year or so, and we let some things that didn't seem pressing slide. The woman at the front desk didn't shame me when I said I wasn't up to date on Molly's vaccines or bloodwork. She didn't shame me when I talked about her bad teeth. She saw the scared human in me and offered grace. I didn't get her name or the nurse tech's name, but the doctor introduced herself as Angel. Different pronunciation, I'm probably spelling it wrong actually. But it fits. She was exactly what I imagine an angel to be. She was direct. She told me my options. She explained that my dog was essentially a 90 year old in dog years. I couldn't afford the treatment to even try to get my girl back. End stage kidney disease. My husband wasn't with me, so I had to face this decision alone. Angel sat with me, held my hands, offered what comfort she could, asked about how I was feeling. I've been through a euthanasia before with another dog. I was not allowed to hold my other dog. I was panicked and I knew my distress was scaring her, but I couldn't hold it in. I watched as her pupils dilated and her heart stopped and her body went limp. I read once that your sense of hearing is the last thing you lose in death, and for years I have carried the guilt of knowing that as her soul slipped away, the last thing she heard was her mama crying "no, oh my god, please no." But Wake Veterinary Medical Center gave me the chance and the ability to be strong for my baby. I was settled in a quiet room with my baby in my arms. I held her as she went. I held her after she was gone, until her body cooled, whispering how much I loved her. They didn't take away the pain of grief for me, but they eased the trauma of it. Molly's final moments were calm. She was held and safe and warm. That's more than my others got. I know I told the nurse tech that I knew it wasn't her job to manage *my* emotions, but she stayed and listened anyway. She held my baby like it was her baby. That's not common, from what I've seen. Something awful was not compounded on by judgmental stares and rolled eyes. I didn't get the chance to stop and thank them. I was numb by the time I left, just focused on not crashing my car on the way home. But I really, really wanted the people of this place to know how much everything they did meant to me. All three of the women I interacted with, thank you. You gave me something in my worst moments so I was able to be strong for my brave girl. Words aren't enough here. Just, thank you.

Yikes. Our little…read moreKitty suddenly showed signs of weakness. Eyes were rolling back in head. Made wimpering noises. He was semi-responsive... but looking rough. Thinking something was wrong we brought him here. The vet recommended we do a $7k MRI, when we suggested other things like pumping the stomach or some other course of action- they said it wasn't advised. After we DEMANDED to get our kitty back, they undid the signing of our papers to euthanize the little kitty and they gave us a little lecture about how the cat had been given an IV of tap water by us and it was bad because my mom had put water in his bag or something (happened before I got there, but what competent office just leaves a cat unattended in a way my mom could do something like that) and apparently that means it might have "parasites"- then gave us an antibiotic. They told us how to administer the antibiotic, and we asked if they'd given him some or could show us, they basically parried our soft request and insinuated we could do it ourselves. They then said it was "against their medical opinion" to take him home and made us wait to get him back for about 15 minutes with us terrified he was seizing or freaking out cold in a white medical room alone. They delivered him back- and he just looked very weak and tired- but he was breathing fine. Since I got there a little after they brought him there, I was surprised that they would suggest "putting our cat to sleep"... instead of just suggesting he get some sleep. We brought him home, gave him kitty milk, and little by little, he showed more signs of alertness. At first he was opening his eyes. Then his breathing regulated. Soon, he was sitting up when we gave him kitty milk. About four hours after we brought him home, he was able to stand on his own. Next, he was walking to his own litterbox. After a little catnap, by 8pm he's walking around, purring, and jumping up onto the couch (as well as doing a little bit of bread kneading). I would probably go with someone a little less quick to assume things are fatal immediately so you don't lose a member of your family because of their "medical opinion". Ps right now he's licking his fur grooming himself as if it was a regular weekend. This happened earlier today.

After losing my dog in March, I finally got the courage to adopt. I filled out the application, I…read morelisted my references, I called my vet to let them know someone may be calling you because I'm trying to adopt. I do all this and we're emailing back and forth. Everything from my point of view is going well. Then I scroll on facebook and they posted that the dog I wanted has been adopted and all communication stop. I wish they would have sent a follow up email letting me know he had been adopted.

Just adopted a beautiful puppy from F.O.R. Laura is a friendly and caring person who made the…read morewhole process easy and fast. She is quick to respond to emails and thorough in explaining the process and what to expect. The puppies I met were all very clean and obviously well cared for. All vet and shot records were provided at the time of the adoption. I highly recommend this rescue to anyone wanting to adopt. Our family is extremely happy with our new puppy!

I had reached out to the practice over a week ago and was given a total price for our dog's…read moresurgery. I received a phone call at 4pm less than 24hrs. ahead of our dog's surgery advising I was given an incorrect pricing and that the actual price would be at least $200 higher than the amount I was originally given at the time of scheduling. The employee-Marie that called me chalked it up to "oh well she's a new employee". They refused to let me speak with a manager. This has been the worst experience I have had with a vet and would never recommend anyone to send their animal here (I had been warned from several other people and clearly should have listened). The WORST customer service I have ever seen. Our dog was having to be neutered for medical purposes and we were given a timeline of when it needed to be completed, as we were given a certain amount of antibiotics for him to have enough 2 weeks post-op...had we have known we could have made different arrangements...now we have to find another office to perform the surgery, as well as pay for additional antibiotics. Clearly a lack of new employee training, as well as office management..because who calls less than 24 hours before a scheduled surgery and says oh by the way you weren't informed there will be an additional cost. TERRIBLE!!!! Do you and your pet a favor and find somewhere else to go!!!!!!!!!!!!!!!!

Dr McDaniel and his entire staff are phenomenal! They have taken care of our fur babies for years…read moreand we could not ask for better. They deliver compassionate, outstanding care; always going above and beyond to help our pets live their best possible healthy lives. It's obvious that veterinary care is a true passion for everyone there, not just a job. We are fortunate to have found them and our pets are healthier under their care.

The manager Jessica is an unprofessional rude person that does not have empathy for customers or…read moretheir concerns. Christie and Kelly are amazing.

We absolutely love the doctors and staff. They were so compassionate and caring with our senior dog…read moreand helped us decide how to best take care of her when she began having health issues. Their prices are very reasonable and the don't try to upsale procedures or medication that you don't need.

The employees were so caring. Our hearts were melting and they were so understanding of our…read moresituation

Caring, professional Vet and Vet Tech. Helped get through my 15 year old dog's euthanasia. They…read morewere so kind and so sensitive. Too bad my Vet in Pikeville (north wayne) couldn't be troubled to see either one of my dogs when they were at the end of life. Thank God for Points East!