The front receptionist was very rude to my husband and I all because of a misunderstanding. She had…read morecalled my husband the day before trying to move his appointment time but he had no reception due to his job location. They sent a text asking if he wanted to move the appointment time and he responded yes, but the automated text was not clear that it was rescheduled. There was no confirmation, only a text that said something along the lines of sorry, our office cannot respond, please call the office. My husband called the office 6 times prior to the appointment but no answer. We showed up at the original appointment time to be met with a very upset receptionist who threatened to report my husband to his job, which could cause serious financial punishment. When my husband said he called the office multiple times she said that the lines had been open all day and then asked what time did he call. My husband said he called around 12:30 or 1pm which she then responded with "well that's our lunch time". She then said that the appointment would have to be rescheduled for another day. I asked her "how is he supposed to know the time you are at lunch, that is not his fault" and she responded very rudely and with an attitude that "everyone takes lunch at that time". That was very unprofessional and unnecessary to say because no, not everyone takes lunch at that time. Different offices and places have different lunches. Nonetheless, the entire situation was a misunderstanding, both parties were at fault. We were very nice and respectful but she was not. The nurse and doctor that did my husband's surgery were amazing. That good experience with them was ruined by a receptionist was very passive aggressive. My husband even apologized to her before his surgery. We were referred from the navy base to this location. Neither of us deserved to be talked to rudely over a misunderstanding. This was horrible especially before a surgery.

Avoid if at all possible. I took my son there for the extraction of four wisdom teeth. All seemed…read moreto be proceeding as expected up until our time in recovery. One nurse seemed pleasant and professional, and one was a total opposite. My son had never been under anesthesia and was slow to recover. As he regained consciousness, he began to jabber on a little loud. The mean nurse came in and yelled at him to keep it down and accused him of impacting office staff. Not five minutes later, she had him in a wheelchair and out the door. She stood behind the wheelchair and offered no assistance getting him out of the chair and into my truck. I feel that he was taken out of recovery far too soon as he could barely walk even with assistance. When I picked up his prescription the next day, I found that he was prescribed antibiotics that he has allergic reactions to. They were given that information both in writing and verbally prior to the surgery, and yet still, the prescription was written. It would have been addressed in recovery if we had received any post procedure instructions, but there were absolutely none given. To be fair, I feel it necessary to point out that a single individual caused all the negativity that we experienced. Regardless, we will seek professional dental help elsewhere in the future.