Called to schedule a new patient appointment and was immediately told that we are out of network…read moreand our cost is $145-$160 per session. I said Ma'am we have dual coverage can you please tell me if you your office takes our insurance. The lady replied you can call the customer contact number and get answers. I said well I have dual coverage so how would that work she then said you have to call. I was previously a medical office manager and I know when folks are seeking help the last thing they want to do is sit and call their insurance and hope they are staying the right information to get the cost. Anyways based on my first experience and the fact that they don't offer customer service was enough for me to say Nevermind we will go elsewhere to get assistance with these questions.

I saw Raquel to process some "stuff" after my retirement. I chose Ebenezer because they have a…read morelongstanding, excellent reputation in our community. I found Raquel to be open and easy to talk with. I appreciate her insight and professional feedback. Because we share faith in God, we were able to apply Bibical truths to real life issues. Certainly , I recommend her.

Staff and admin honestly care about the clients. Clients report learning a lot in groups and…read morefinding help and healing in the therapies.

They don't really care about your aftercare plan. They say they will do one thing and not do…read moreanything. They tend to those who continually relapse and break the rules. They say they no a no tolerance for stealing but yet they do nothing about it, even when there is proof. There are people who are known current theifs and improperly take their meds to get high, steal money that is to be used for clients food and spend it on themselves, and meet strange men met on the internet to make a side buck to be their House managers. When clients have come to the owners about these issues NOTHING is done. This puts clients mental health at risk but they don't seem to care. If they don't have anyone to cover these positions they just let the problem ones keep their job with no repercussions. The tech Jerome and Mary who does sound bath are the only trustable and reliable employees there. Corey is the owner and is afraid of confrontation so he would rather not confront the issues instead of improve his business. I have personally seen items get stolen from my friend and the person who did it got a job as a House Manager. I actually wanted and needed to be there but that didn't matter to them but it is by Gods grace I am no longer there. BYW my name is Holly Dalton recent client. Not afraid to tell the truth.

Dr. Scoggins is great. She's got 2 dogs that are in the office at separate times. Luna in the…read moremorning and Zeva in the afternoon. I chose this office specifically because there were dogs. Dr. Scoggins came very highly recommended by my EAP. I have enjoyed every visit with her. I did not connect with my last counselor so to have a great connection with Dr. Scoggins was really important. Highly recommend her.

From the owner: Counseling Connection, Inc. provides support to children, adolescents, and adults with a…read morecompassionate and caring attitude and offers a host of services that include: * Individual, marital/couples, family and group therapy * Treatment for disorders such as anxiety, depression, PTSD, impulse control, psychosis, bipolar, etc. * Trauma / Crisis Counseling with Eye Movement Desensitization Reprocessing (EMDR). * Christian counseling which integrates Biblical principles in the process is also available. At Counseling Connection of Knoxville, a complete range of counseling services are available. You will find us to be down-to-earth people ready to help you with life's challenges. We help people deal with a full spectrum of life's most difficult periods, from minor problems to major disorders, from depression to hopelessness and even post-traumatic stress.

Extremely thorough, very professional, nice man, very prompt and responsive. Exceeded my…read moreexpectations. Helped me with an evaluation issue from decades ago. Fair price, also takes insurance.

After his first visit with Shannon Brown, my 13 year old came out with a big smile on his face. A…read more'real' smile, for the first time in over 15 months. What a beautiful sight it was. She is helping him deal with major family upheaval. He has had more stress and disappointment than anybody deserves in a lifetime, much less at the onset of adolescence. Depression, confusion dealing with his feelings, and anger have been the results. He feels that Shannon really listens, she 'gets it', and she knows the right questions and conversation starters to get to the heart of the problem. She also has managed to quickly give us, his parents, the bottom line, and pointers on what we can do (or stop doing) to help him, without betraying his trust or privacy at all. His comments on a former therapist: "I never even get a chance to talk about what is bothering me, because he never asks!" I would recommend her to anyone, young or old.

Shannon very gifted counselor. She is a great listener, non-judgemental, kind, caring, and highly…read moreskilled. She's been tremendously helpful to me so far and I continue to see her regularly.

West side Psychology has a number of skilled therapists offering a wide range of counseling…read moreservices. I can personally recommend Camille Heatherly-Williamson, a therapist with over 20 years experience who has great insight into human behavior. I have seen her for a number of months and find her guidance invaluable. Regarding the post about Dr. Koller, she is no longer with this practice. I have never been kept waiting, and have observed other therapists in this practice respecting clients time. I believe Dr. Koller was an anomaly and does not represent the practice as a whole.

Dr. Koller has no respect for anyone's time. She is herself harmful to those seeking help by making…read morepatients wait. She has no consideration that we as patients pay to see her and that we take off work and pay aging by losing money. Unless you want to give up life here on earth that you can't get back go somewhere else!! 4 times she was over 30 minutes late.

They are who they say they are. Whether you're new to…read moretherapy or have a bit of "couch savvy" experience, my therapist here has been competent, professional, and helps with what I'm here to improve. If I have a critique, it's that I have to pay cash and then navigate insurance reimbursement myself. It's a pain. I get it, their model works for them and it's not enough of a hindrance to make me stop coming or rate them lower than 5*. Just less service on that end than some others. Great location, tele health is available, and they're super responsive. They send good reminders about appointments, paperwork, to update ongoing assessments and testing. In conjunction with my prescriber, this is working so I'm gonna keep doing it.

I have written this review of Trailhead's Hannah Cole, and the positive impact her guidance had on…read moremy life, in least a dozen ways. I start by explaining how my life was made whole or transformed or became a joyous yet peaceful existence because of Hannah Cole, and then I profusely praise her for being (in so many ways) a savior to my psyche. It was Hannah's unwavering support that led me to transform how I perceived myself, and that transformation happened due to a therapy known as Internal Family Systems (IFS). When Hannah mentioned IFS early in our sessions, I pretty much dismissed it. When she mentioned it a second time, I decided to view the video about IFS that she recommended. Well, IFS turned out to be my Golden Ticket to finally understanding myself and bringing together all the aspects of my psyche, which led to transforming a life of past grief into a life of present joy.

Missed one appointment and got discharged. Scheduled an appointment without informing me and called…read morethat a second no show. Paul is a kind person, but clearly has different rules for VA patients vs self pay/private insurance. I informed the Community Care office and this shouldn't be a problem from now on. Furthermore, Amanda's 'matter of fact' tonality about not caring for a patient is childish/unprofessional.

I have seen Lori for a couple of appointments. She's wonderful. I tend to get really nervous about…read moreappointments like this. I've had PCP's invalidate my symptoms. Lori really listened to my concerns in my intake and helped me find a balance I feel okay with. I was concerned about remembering to take something; she suggested something with a longer half-life so if I forget a day I'm still ok. She seems to recognize the memory issue, AS a symptom, not non-compliance. I highly highly recommend her. I've heard good things about the other folks there too.