I really appreciate Zach doing some work on quotes to see if there was a better product out there…read morefor me. I'll definitely reach out first in the future to Zack. Thank you!!

I have had a policy for two years and thought everything was being done behind the scenes without…read moreneeding to sort through each and every bill. Unfortunately today I received a notification of "collections" for $4.88. It was a bill for renters insurance that was canceled two days previously. In fact a woman called me to confirm this cancellation and did not mention anything about a balance due. But then to get my credit threatened is beyond acceptable. Totally incompetent or miscommunication would be the only excuse but when working through an app (not the direct person), things like this should never happen. I will find a new insurance policy on Monday for both cars and Home Owners. You can't undo a threat- EVER!

Karen Cielo has been my go-to for insurance for more than a decade. During this time she has been…read morefanstastic, always trying to find the best value and give me all the information I need to make the right choices for myself and my family. A true professional in every sense of the word!

I don't normally write reviews, but based on my experience of doing business with Karen Cielo at…read moreInsurance Factors I had to. She was an absolute pleasure to work with and was enormously helpful, responsive and professional. She treated me and my business with authority and respect that went above and beyond other agents I have done business with in the past. I highly recommend talking with Karen to evaluate your business insurance needs. Her advocacy and professionalism are a bar by which to measure all others.

My mom needed car insurance and Keli'i was a life saver. Her insurance was expiring and he was…read moreprofessional, friendly, and got it done fast. I will be going through Keli'i for any insurance needs I have from now moving forward! Thank you Keli'i!!

I love this insurance! They are always on call and willing to help with any of my needs. Super…read moreresponsive and easy to work with!

Jonathan Fiske saved me hundreds a year on home insurance. The nearest quote from another…read morewell-respected broker was almost twice as high. It was a ridiculous difference. Props to Jonathan for helping us make our Maui dreams more affordable. I have his card to give to others.

As someone who likes to keep my options open, I like to change cars erratically and with little to…read moreno notice. And my insurance agent suffers as a result. Also, I tend to get myself into weird situations and have an active imagination so I will often ask my agent ridiculous questions. Example, I was going on a trip to Portland during the dead of winter. My concern was that I have no idea how to drive in ice/snow. What if I'm driving up a hill and lose traction, my rental car careens down said hill and strikes multiple vehicles on the way down. Does that count as one claim or multiple claims? Is this something a normal person concerns themselves with, absolutely not. Does an insurance agent want to deal with said questions, absolutely not. But Lindsey Morihiro has been a true blessing, she is patient and eager to answer any questions. She goes above and beyond to help me find the proper insurance package for me and my unique needs. When I had to file a claim it was a breeze, what would normally be a tedious process dealing with some jamoke in Iowa with a national firm. Going with a big company you are just a policy number and dollar amount. With Lindsey its Ohana, no one gets left behind or forgotten. 10/10 would return.

Poorest customer service with the company. Paid all my premium and then out of the blue was told…read morethe underwriters won't underwrite it. Wtf. Don't collect the premium until everything is confirmed

What a difference competent employees can make. I stuck with State Farm, only because their rates…read morewere the best, by far. Anyway, I called the office to modify my policies and dealt with Malia. She was fantastic. Very knowledgeable and patient. I was able to significantly lower the price of my policies, with her help. I cannot say enough good things about her. Thank you!

Employees very friendly. Non commercial vehicles can get a good price. I think Farmers is cheaperread more

Customer service the girl at the front desk (Daisy)is really bad!!! No greeting No smile No eye…read morecontact, if she's not happy with her job she should quit!!! I felt like I was bothering her... I have been a customer for over 10 yrs.. very very disadisappointed!!! the only reason why I'm staying with you folks is Richelle's amazing service!! Maybe Richelle should give her some training Sandra

We bought a new home on Maui so the next stop was house insurance. We live in CA so it had to be…read moredone over the phone. After ringing around and finding that most insurance companies wouldn't insure the house (it is within 1,000 ft of the beach), or that the agents didn't bother to return my call or send an email as promised, or suggested we call into the office we were beginning to worry that insurance would be a big problem for us. After trying 5 other companies/agents (recommended on Yelp!) with no result I rang Wayne and left a message on his answerphone. He called back within 10 minutes, was very personable, professional, positive and helpful and had the situation totally under control. He took some information down over the phone, then emailed a quote within the hour. After another phone call we had narrowed down the coverage we wanted and he emailed the papers for signature over to us to sign, scan and email back. He also posted the documentation which arrived within days to our CA address. The whole thing went smoothly and Wayne was a joy to work with. I can't understand how Wayne isn't already listed on Yelp! I would definitely recommend Wayne to anyone on Maui who needs house insurance, especially if you are on the mainland.

Not professional. Unresponsive. Mainland proprietor acting like they are a Maui company.read more

From the owner: We specialize in providing Concierge Insurance Services to everyone in the Hawaii Islands as well…read moreas the mainland- OR, CA, & WA. In a digital world, we provide the human touch.

Suddenly needed to find new homeowners insurance when my previous insurance became difficult to…read morework with on a renewal. Very professional, completed paperwork and the bundle with my cars saved a lot of money. So glad I'm back with State Farm Ins. and found one local with great service and a caring, pleasant attitude. Mahalo!!

Joe, at Marianne's office is most helpful, diligent and will follow through on requests, even…read moreworking late when necessary to help clients! I fully trust them with all my insurance needs.

Kathy had been doing our taxes for years prior to her retirement a few years ago from VIP Tax &…read moreAccounting. Sadly we had to use a national tax service for a few years but we're happy to report she's back as of 2025. Her new venture is out of a home office, still in Kihei. I'm not sure if she's accepting new clients but if she is, I highly recommend her!

Bob is no longer here. I experienced missed appointments, rude behavior and when I asked to have…read moremy documents returned for a different accountant, Kathy refused to mail one document to me without my paying postage. Very inconsistent interactions. Lack of clear communication. Not organized. Not a good experience. I wish Bob the best.