I called Dr. Rocheford's office 2 times in July - once to ask about a consultation, and the second…read moreto book one. I was told I couldn't get an appointment until early October, and I agreed to wait for that date. I put it on my calendar for October 5th. As the day came closer, and I was looking forward to the much awaited appointment, I called to confirm what day it was just to make sure. I received a call back from the desk staff, and was then told there was no appointment. I spoke to the office manager, and she refused to give me an appointment, even though I let her know I had called numerous times to get that appointment, waited almost 3 months for it, and she still refused. When I asked to speak with the doctor, they refused to let me speak with her as well, saying she was in surgery and they were the only ones to speak with clients. I asked the staff to have her call me when she was available. A week later, I have still not received a call back, nor the courtesy of a reply from anyone else in the office. Perhaps this is a blessing in disguise if this is how this doctor handles her potential clients. (I only added 1 star to be able to post this review - it is actually a zero star review)

This is my third plastic surgery. Like always love love my…read moreresults. Procedure was done back in November 2020. The staff is so wonderful. I've been going to Dr. Rocheford for years. I had a cheek lift and it turned out perfect. Dr. Heather thanks for making me beauty. If you want your procedures done right, I highly recommend Dr. Rocheford. Every one there is like my best friend. Love and hugs to all you, your the best. I have one more procedure I want to have done. See you soon. Jean S.

Extended tummy tuck Lipo and breast augmentation. He took charge of the appointment, I let him,…read morehe's the doctor. I respected his opinions on what I needed, in the end I made the decision of what surgery to have done. He recommended a larger implant than other Dr's I consulted with and I'm happy about that and how he wasn't afraid to give his opinion on what size would look great on me. I'm only 1 week post op, but when I had a concern he called me back immediately on a Sunday afternoon. Office staff is great too. He's confident and I can see how some don't like that vibe but I appreciate it.

I just got out of my consultation with Dr. Thao and I feel completely violated. About a minute into…read moreour conversation, he asked me to take my clothes off. I wasn't given a gown and he actually opened the door to yell for his receptionist to come into the room while I was undressing. I was visibly uncomfortable and instead of checking himself; he became agitated that I wasn't undressing fast enough. He literally pulled my underwear down himself. I feel extremely disrespected by his actions. On top of that, he constantly talked over me and didn't listen to a word I said. The impression I got from him is that he doesn't care about his patients, he's just after the money they bring him. He has the vibe of a con man. Please stay away from this place. I had such a bad feeling about Dr. Thao and his team the whole time I was at the office.

I had two procedures done, the first a face lift that was phenominal! Excellent work. Then I had a…read morebreast augmentation because my implants at the time had ruptured. I told him I wanted no bigger implants than the first ones, which were 250cc. I stressed this as being very important to me. I came out of surgery with 350 cc implants that were too big for me and my nipples pointed down as a result. He said he did what he thought would look best, ignoring my request. At first he said he would make it right and then backed out of that statement. I went to a different surgeon and had them replaced, again. So my three stars are an average of a very good surgery and a very disappointing one. This was a long time ago, but it has bothered me ever since that he did this.

I had a few procedures a couple years ago with Dr. Hoffman but due to time, he was unable to…read moreperform the tummy part of the Mommy Makeover. I was very upset but he refunded part of my payment and said that he would give me a discount on a future tuck. I recently tried to schedule this and was told that not only is he very busy but he would be unable to give me a discount. I'm disappointed to say the least. The procedures that were done were done were done well but I'm not happy with some post recovery stuff then this bones development of course.

Dr. Tolan is one of the finest physicians I've ever met in my 54 years. He removed a mole on my…read moreyoung daughter's neck, something that was required to be done for her health. We searched for the best asking doctors, nurses and friends who they would see, nearly all said Dr. Tolan. He never rushed us, put my daughter at ease and performed the removal without issue. 18 years later, we continue to see Dr. Tolan for all our families medical needs and wholeheartedly recommend him and his staff.

I have been a patient of Dr. Tolan's for 19 years. I initially saw him for reconstructive surgery…read moreas a 17 year old, and I couldn't be happier with the results. I am still a patient, seeing him for both aesthetic / anti-aging purposes, as well as for on-going medical/ENT purposes. He never speaks down to you, but he also never makes you feel like an idiot for asking a simple question. Great staff and facilities (the new Eagan location is gorgeous and their tech is top-notch). Great bedside manner, honest, reliable and impeccable results. I highly recommend.

Highly recommend. Very professional and listens to your goals. Best part...she delivers. No issues…read moreat all during any part of the procedure.

From the owner: Minneapolis-St. Paul plastic surgeon Dr. Heather Rocheford brings world-class credentials to her…read morehometown plastic surgery practice. As a board-certified plastic surgeon, she draws from her high level of training and experience to create natural looking improvements to the breasts, body and face. Popular procedures include breast augmentation, breast lift, liposuction, tummy tuck and eyelid surgery. Visit Dr. Rocheford online for more information!

I have been to High Pointe three times now: for two spinal shots and one spinal surgery at C5-C6…read more All three times, the experience has been exceptional - from the welcome I received upon check-in to my departure. The nursing staff and medical team are collectively well-qualified, compassionate, and professional. They thoroughly explain the procedure, what to expect, and the proper after-care at home. For my most recent procedure, the spinal surgery, I was impressed with how well the IV was inserted. Normally, phlebotomists have difficulty with IVs and drawing blood since I have rolling veins. Not so in this case! It was probably one of the easiest times I've ever had one done and there was little pain. The anesthesiologist asked a comprehensive number of questions and ensured that I felt comfortable going into surgery. Since I was having surgery on my neck and the normal way to put in a breathing tube would have cause additional stress on my neck (and ultimately pain, even if I couldn't feel it during surgery), he went out of his way to determine a way to insert a breathing tube effectively and without causing pain. I didn't ask that he do this. He did this on this own which shows his commitment to compassionate care and doing no harm to patients. The surgeon did a phenomenal job on the spinal surgery! After I had been dealing with a pinched nerve in the C5-6 region for 11 months, he was able to correct it during the surgery! He removed part of the vertebrae and noted that the nerve "popped up" immediately - exactly the result that was needed. Immediately after the surgery, I had NO PAIN OR NUMBNESSS in my left arm and hand. After living with the pain and numbness for 11 months, it felt surreal to go about the rest of my day without even a minutest amount of pain in my left arm or hand. The pain in my neck (where the surgical site was) is sore, but that's expected and I was told to expect it since muscles and tissues would be moved around, and part of the vertebrae removed. The appropriate amount of medication was prescribed and is able to address the pain. High Pointe followed up with me the day after my surgery to check on me. I gave an update and had a couple of questions for the nurse. She was able to answer my question quickly. I would high recommend High Pointe for anyone considering surgery by one of the providers. The experience far exceeded my expectations!

This is the third in my series related to my knee surgery to replace a torn ACL. See…read morehttp://www.yelp.com/biz/st-croix-orthopaedics-pa-saint-paul#hrid:QxOea9z44dPz_vn88PxYFg for the second review. High Pointe is where I had my surgery. If a surgery center receives anything but a five star rating, you should be scared. Very scared. Fortunately, I didn't have to be. Being clean and well kept for a medical facility goes without saying. But the staff was very friendly and put you at ease. I wasn't very scared of going into surgery, but I'd be lying if I told you I wasn't at all apprehensive. It is surgery after all, even if it is miles away from any vital organs. Any number of things can go wrong. And the staff there was all smiley and joked around with me to help disperse some of that apprehensiveness. (One of the receptionists was a Vikings fan and made a comment about my Vikings sweatshirt. We had some fun poking fun at our next door rivals.) You had a private stall to get ready and whoever was there with you was allowed to see you just before they took you away. I remember being sprawled out on a surgery table with arms out much like Neo was in the last Matrix movie. It was kind of surreal and very Holy-like. I don't remember much of the recovery area as I only woke up briefly to mumble that I felt nauseous. I didn't feel like I said it very loud, but I heard some nurses scrambling to page a doc to see if they could give me some medicine for it, so either I said it louder than I thought, or the nurses were very attentive. Surgery didn't turn out to be that big of a deal to me other than not reacting well to general anesthetic. With that said, I don't care to repeat it anytime soon. But if I end up back at High Pointe, I'll certainly feel better that I'm in good hands.

I love this clinic! Dr. Tuttle did my reconstruction after a double mastectomy and she did an…read moreAMAZING job! I would recommend her over and over and over again. She is very detailed, meticulous, and easy to talk to. She made the entire process more comfortable and personal for me. The clinic gave me a free facial because I was going through cancer treatment which made me feel way more at ease there. They can be a little delayed when I call in to ask a question, but they try to be as thorough as possible. Really loved it here!

When Dr Fletcher said that after the surgery, no one would notice any difference in your face, I…read moredid not think that he means it literary! I had upper eye lid surgery and you can not see any improvements! The clinic offered free laser treatments after the surgery, but I believe they are for small wrinkles, so they did not help either. I was very, very sad at first, but it's what it is.

I had to find new doctors due to employer insurance/network changes in 2024. First red flag was…read morewhen they upcoded an appointment- first one, as an annual physical. I didn't really look into and follow up. My experiences have gotten worse. I'm good and done with Entira. Disinterested, rushed appointments, therefore general recs and prescriptions. Patients must research and suggest treatment plans. Do not take patients' side effect or systemic effect concerns seriously. Communication is extremely poor; can't bother to respond to messages or transfer/authorize prescriptions when needed; prescriptions one has been on for years. You better hope it is not a lifesaving med, because if you run out it seems to be of no real concern for them to respond to refill or pharmacy transfer requests in a timely manner. Can't bother to return calls or update you in regards to any care- and this is the "Patient Care Coordinator". Marked/notes and referral in patient records, but neglected to inform me/update me about it at all. I only know because it is noted in Patient Portal; which I saw months after the fact- after having found my own specialist and begun care already. I'll be finding a new doctor and clinic.

I went to Entira Shoreview for the majority of my adult life. I had a physical scheduled and found…read moreout a month after my physical that the office didn't think it was a physical and coded as a medicine recheck and billed me for $280 out of pocket. Their billing department is a mess and refused to work with me. I will NEVER be back and I would NEVER be able to recommend Enitra to anyone. STAY AWAY! Save yourself a headache and some money and find a clinic that cares about you more than money.