we were originally told the glasses would be ready in two weeks, but after hearing nothing, we…read morediscovered the order had never been placed. After they reordered, there were still no updates. When the glasses were "ready," the prescription was completely wrong--the reading distance was about 1.5 meters. They acknowledged the mistake and said they would replace the lenses within a week.Weeks passed again with no communication. I eventually left a message saying we either wanted the finished glasses or a refund. Only after that did they call to say the glasses were ready. But when we picked them up, the exact same problem was still there.A few days later, when we returned to the shop, the staff immediately told us they already knew the lenses had not been changed and that the problem would still be present. They admitted that the new lenses had arrived, but they never replaced them and gave us the same faulty lenses again. Instead of calling to let us know and apologize, they waited to see if we would notice the mistake. They should have informed us right away. Although we finally received the glasses after pushing repeatedly, the total delay, the multiple mistakes, and the complete lack of accountability made this the worst customer service experience I've had with an optical shop. If a business cannot fulfill a straightforward order or provide updates, the least they can do is communicate honestly or offer a refund.I cannot recommend this shop based on this experience

I rarely leave negative reviews, but my experience at Eye Associates NW was disappointing from…read morestart to finish. The entire process felt like an assembly line. Impersonal and unprofessional from the very beginning. Check-in is done by a machine, not a human. I was put through a series of exams in stations - with no privacy - one of the stations was actually in the hallway. The young woman (tech?) who worked with me was sweet but wore a hoodie and had a computer covered with stickers. There was no explanation of what the testing stations were - just a "put your chin here". By the time I got to Dr Nash (who did none of the examining) I already felt uneasy. He sat across the room and didn't seem to hear why I had come in. There were some attempts at upsell of services I didn't need. At that point, my trust level was zero. If you're looking for thorough, patient-centered eye care, I'd recommend going elsewhere. Oh yeah, and they solicit Google reviews if you need further examples of unprofessionalism.

I had basal cell carcinoma on the lower eye lid, right next to my tear duct. Dr. Carey did the…read moreclosure and reconstruction. He did such a great job that it is almost impossible to see where the work was done. There weren't any complications and they really helped to prepare me for both the surgery and the recovery. I learned later that he was the best "lid guy" around. My dermatologist coordinated the 2 appointments the (cancer removal and then closure/restructure the following day. I probably would have not made the hour-long drive into Seattle on my own, but I trusted the dermatologist's choice. I feel very fortunate to be so well taken care by Dr. Carey and his staff. He was totally worth the long drive and I will continue to see him for future need if they arise.

Was referred to see Dr. Carey by my optometrist. I got a call 2 days before my appointment to be…read morerescheuled because Dr. Carey had a surgery. A few days later, I got another call. They were rescheduling me again. Apparently, he was out of town. When they called a third time to reschedule me, I cancelled. Total waste of my time and super inconvenient as I'd taken time off of work. Incredibly unprofessional office. Don't waste your time.

Took my 18 month old after I got a referral from her primary care physician. He was great with her,…read moreI can tell he loves kids and kids love him. Didn't have to wait long to be seen either. Because there are t many eye specialists that take kids my appt was a few months out, but worth the wait. Highly recommend.

If I could give a zero rating I would. Dr. Cadera did not take any care in trying to examine my…read moredaughter. Her current condition causes extreme pain with any type of light and he would not look at her eyes except with full lighting in the room which she could not tolerate. So he dismissed us and left her sobbing through the waiting room and out to the car. Since we were referred to him as the last person who could address the problem she was devastated that no one will help relieve her pain.

My recent appt to scan for cataracts and glaucoma and to determine if corrective lens were…read morerecommended. Melanie was the assistant who did preliminary work. She was quite kind and informed me of what to expect from each procedure. After a 20 minute wait, Dr Do performed some tests and examination and explained some of the results to me. They said another test was needed. But it could not be completed today. I asked if it was because my eyes had been dilated. Dr. Do said no the person who does that test doesn't work on Tuesdays. I expressed my frustration that I was scheduled for a glaucoma exam and one of the people who performs a glaucoma test doesn't work on the day my appt was scheduled. Dr Do quite rudely responded with"What do you want me to do?" Not in an I'm here to help way but in the you are unreasonable and I am annoyed way. Even though it was more than reasonable for me to be frustrated that I would need to come back for a second appt due to this lack of patient consideration in scheduling. I said you could start by not being rude. At which point, Dr. Do very slowly laid one hand in his lap and placed the other on top, leaned forward and as condescendingly as possible said, "She's not here today." At this point, not wanting to be treated in this manner again, I asked if I could see another dr on my return. Dr. Do said yes, grabbed his clipboard, very curtly said go to the front desk and stormed out of the exam room. By the time I gathered my things and walked out into the hallway, Dr. Do was at the reception desk impatiently waving for me to hurry down the hall. Some of the information Dr. Do had provided was confusing to me and some of my questions went unasked because of his abrupt end to my appt. I did call to ask my questions but there was some guesswork involved in the answers I received because I was not talking to a doctor. Maybe I'm wrong, but I expect more respect, maturity and patient concern from a doctor who involved in my care. Maybe the other doctors in your office are more capable of understanding and caring for patients. However, at this point, I do not feel at all comfortable returning to an environment. where I've experienced such an extreme lack of professionalism and consideration.

The staff anesthesiologist did not give me enough medication for my cataract removal. Three…read morequarters of the way through I was feeling EVERYTHING acutely. I heard my surgeon ask for more anesthesiology and she was told no. In speaking with the surgeon post surgery, she indicated she was quite upset to see me in so much pain. The anesthesiologist never introduced herself, but I heard her referred to as Katy. I have attempted to call the clinic but was directed to an overseas call center. I have still to speak with anyone from the clinic. This is highly unprofessional.

I was lucky enough to be referred to Dr. Sun after terrible care at Northwest Eye Surgeons. I was…read moreso nervous after being treated at Northwest Eye Surgeons horribly and having been put in situation that potentially could have been life or death. As a healthcare provider, I am very careful and particular about my providers, having seen a lot in my 40 years. Dr. Sun was AWESOME! He took on my case immediately, and the care I received from beginning to the end was superb! Let me start with the office staff, they were unbelievably helpful, I had to have my surgery in an OR, not a procedure area. They took on the scheduling and insurance company with finesse!!! In fact, we thought it would be a month or more to get approval. It took about a week. They were accommodating in scheduling both before and after surgery. They are amazing!!! Dr. Sun was an outstanding provider. Unlike other clinics, he did not try to upsell me, trying to make more money. He presented my options clearly, and he was honest about which lenses he recommended. He did not try to push me into buying the most expensive types, letting me know both the good and bad of each lense. I NEVER felt pressured or like I was in a cattle call, just trying to get as many surgeries and as much money as he could make. My surgery had complications completely UNRELATED to my medical treatment, and directly related to having waited too long and having a complex cataract. This required much follow-up. I can not tell you how impressed I was with how available he was at the drop of a hat. He followed up with me later in the day after my surgery, personally calling. He followed up with me the next day, and for the next month. I had to go in urgently to address issues, and when I called the response was immediate. His office staff immediately had me come in. He was patient, kind, caring, and very willing to answer my and my husband's questions. In the hospital, as I was getting prepped for surgery, the staff was talking about him. They had great things to say about him, and they complimented him on his care and treatment of staff and patients. Those kind of recommendations do not come lightly, and as I was very nervous pre-op, this helped with relieving my high anxiety. Yes, his building is old and in a weird place, but once you are in the doors, you are treated very well, and the care you receive is outstanding! I have recommended him to many of my fellow colleagues and friends. One of my family has worked for an eye dr for years, she intends to go to him for her cataract surgery. With my eye healed, I am ecstatic about being able to see, not realizing how bad my vision had gotten. I am grateful EVERY day for the surgery and how lucky I am to have had him as my partner in this cataract journey. I have another cataract that needs to be addressed in the future, and I am relieved that the decision of who to go too has been made. That is half the battle right there.

I have never written a review on doctors before this. It seems Dr. Sun's review is either 1 or 5…read morestars so I'm writing a 4-star review:) I deducted one star because his Northgate office is in an old and outdated building and it's not the most comfortable and inviting waiting room. I don't think all these one star reviews has anything to do with Dr. Sun's ability to provide a proper vision care! I've been under Dr. Sun's care for almost a decade. I receive annual diabetic eye exams and recently received two cataract surgeries from him with complete satisfaction! My eyes are unusually complicated due to multiple RK surgeries that went wrong about thirty years ago. I've been to many ophthalmologists but I trust Dr. Sun for my vision care with total confidence. He is a good doctor and a surgeon. Visits with him are precise, short and sweet. He doesn't waste your time with running you room to room running unnecessary tests to bill your insurance. He is knowledgeable, genuinely caring an excellent surgeon. He doesn't rush you and answers all your questions so you always leave his office satisfied. He cares about his patient so much that he actually called me several times to check on me after every surgery even when he was on vacation! How many doctors do that? So for great eye care, I give him two thumbs up!!

I was referred to Dr. Carey by my dermatologist to remove a small new mole I had noticed on my…read moreupper eyelid during my skin check. I'm a completely self admitted anxious medical person, especially given that I have a family history of melanoma and have been monitored closely over the years by my dermatologist. Plus, add in it's your eyelid which made me even more nervous. Thankfully I was in the best hands possible. Dr. Carey was so kind, calming, and wonderful throughout this whole process of getting this removed. His staff made everything seamless with scheduling, and answered any questions I had and were so kind when they could probably sense my panic at times about things. I'm almost 2 weeks out from him removing the mole and you can barely tell I had it taken off. I am eternally grateful for his care he has given me and feel so fortunate to have found him. Thank you Dr. Carey!

Dr. Tim Carey is, without a doubt, the best of the best. His expertise as an ophthalmologist is…read moreunquestionable--he's incredibly knowledgeable, precise, and thorough in every aspect of his care. But what truly sets Dr. Carey apart is his heart. He doesn't just treat patients--he genuinely cares for them. Every appointment feels like a conversation, not a transaction. He takes the time to explain things clearly, answer questions with patience, and make sure you feel seen, heard, and supported. You never feel rushed. You always feel valued. Dr. Carey is a rare and special kind of doctor, and I feel incredibly lucky to be in his care. If you're looking for someone you can trust completely with your vision and your well-being--look no further.

Extremely well trained, very honest ophthalmologist. He gave me a straightforward answer when I…read moreasked whether I needed cataract surgery and told me if it were him, he would wait.

Dr Cameron and his entire staff have been incredibly kind, professional and accommodating from my…read morefirst visit, scheduling, both pre , during and post operative care. The best part of the entire experience is seeing vibrant color right after the surgery and the entire procedure was pain free for me. Get the other eye done next week. Thanks for everything.

Front desk and scheduler for surgery could use some process improvement. Regular eye…read moreappointments and pre-op/post-op appointments are always running behind. Today, I wasn't even greeted upon arrival, and was told it would be awhile because I was 15 minutes early. They ask for your date of birth in front of all patients in the waiting room which is a blatant violation of HIPPA . Seems very unorganized. However, surgery in the Ballard office was amazing and efficient, and super kind.

I've been going to Dr Lam at EANW Ballard for a few years. She is the first eye dr I've been to…read morewho takes the time to explain eye health, anatomy, and different options for glasses and contacts. I've learned a lot from her and appreciate being able to work with her. Additionally, today I got to work with Adam prior to seeing Dr Lam, and Adam is professional and funny. It made the appointment very enjoyable. One star is removed because the office tends to run late. It's not inconvenient enough for me to change doctors or offices.

Brusque and unfriendly…read more What's up with that? It's totally unnecessary; I certainly won't be rescheduling.

After waiting 3 months to see this Doctor, she canceled my appointment and The Polyclinic confirmed…read moreit via text message. When I arrived they treated me like an alien and I was not seen nor reimbursed for the lost toll fees, day off of work or 3 months. I was not accommodated at all due to whatever reason Dr. Karen Bhaskar canceled on me. The Polyclinic is now a complete disaster after 10+ years of being a patient. Some of the doctors may be great, but you won't be able to see them.

I am leaving this review specifically about the experience I had getting my first pair of…read moreprogressive glasses here last year--I am sure they are fantastic with regular prescriptions. I got a lot of good advice in selecting new frames to go with my lenses, but very little time (10-15 minutes) was spent taking measurements of how they fit on my face and adjusting them. As a result, the arms were too long for my head and the left lens sat too far away from my eye. (I didn't know this until later.) When I picked up my glasses, I was told to set aside some time for an orientation of sorts to my new progressives, which would make sure that I understood how to use them and that they fit well on my face. This didn't really happen--I was just handed the glasses and a card to read to test them with, without any real guidance. When I expressed that I really didn't think my vision was as clear as expected at *any* distance, I was just told that they had made the lenses correctly according to the prescription, they sat correctly on my face, and it would take some time to get used to them. I was excited to pick up my glasses and left this appointment feeling like I had not been heard at all. I returned 2.5 weeks later after having worn them religiously every minute I was awake. I had gotten a little more used to reading a book with them, but I still found my vision discomfortingly blurry and dissatisfying. I was told that if there was any improvement at all then I should again give it more time. I gave it more time; things unfortunately did not improve. I actually called to make another appointment to redo my entire eye test, but (I acknowledge this is on me) I felt a little nervous about going back again after not having been able to convince them, twice, that I wasn't seeing well. I cancelled the appointment to avoid going through another experience of feeling gaslit. A year later I went back to my former eye clinic in the UDistrict. I had my prescription sent over from Eye Clinics of Seattle; my doctor here told me after scanning my glasses that the lenses in them did not match the prescription that was sent over (lens scanners aren't 100% accurate, but the difference was much more than the amount they can be off). I also needed correction for astigmatism--something Eye Clinics of Seattle had observed, but they told me my eye exam suggested I would prefer lenses without correction. (Again, this must have been on me--I guess I thought option "1" was better than "2" at some point and I was wrong. I don't blame them for this.) I decided to reuse the same pair of frames, and this time the dispensing optician spent 45 minutes with me working extremely carefully to adjust them. They took additional measurements. They switched the built-in metal nose pads for a silicone pair and turned them upside down, both of which made the bridge sit much more securely on my face. They also shortened the arms and put replacement temples on them, bending them meticulously so that they hug my ears instead of sliding off. Finally, at Eye Clinics of Seattle, there was zero conversation about different progressive lens types. I was told they were going to use a "premium" lens and that was that. The dispensing optician at my old clinic didn't have a very high opinion of the lenses I was given, which are apparently made by my vision insurance company and retailers get rewards for dispensing them (I didn't know this). The lenses he recommended were no more expensive on my same insurance policy, have a larger intermediate distance viewing area so it's a million times easier to use my laptop, and have a better antireflective coating (I can actually tell that they clean up more easily than my old lenses). I have now had my new glasses for a week and they are a revelation. I don't even feel like I'm wearing progressives. I can just *see*. Everyone at Eye Clinics of Seattle was friendly and professional, and once again the fact that I spent a year unhappy with my vision was my own fault for accepting the situation and not going back again to get more help. That said, I really can't recommend this place for progressives wearers--especially first-timers who do not know what to expect.

I had the pleasure of working with Eric, the Roosevelt Optical Manager several times. He has…read moreexcellent customer service skills, very professional, and very knowledgeable about glasses and more. Well done Eric.