Front desk and scheduler for surgery could use some process improvement. Regular eye appointments and pre-op/post-op appointments are always running behind. Today, I wasn't even greeted upon arrival, and was told it would be awhile because I was 15 minutes early. They ask for your date of birth in front of all patients in the waiting room which is a blatant violation of HIPPA . Seems very unorganized. However, surgery in the Ballard office was amazing and efficient, and super kind. read more

No response. Can't get an appointment. No call backs! Takes weeks for call back. Two botched surgeries. Two cataract surgeries which were botched and need to be redone! read more

Horrid place. Unable to get thru; EVERY single time need to re-order my contacts, takes MONTHS before anyone finally is able to process my insurance paperwork and gets back to me. Turnover is extremely high- they might need to re-evaluate their processes and how they treat staff, so maybe they would be better able to keep good employees onboard. I'm super fed up, been with them for years, time to move on. My eye doctor, Dr. Zolman, appears frustrated, short and quick to anger if you exceed more than 2 question limit, believe this is a results of too many patients/load, and the system just wore him down from a kind and sympathetic, highly likable provider to a shadow of his former self as a pleasant (my favorite) provider. Definitely not a "patient-centered care" place, just a sheep processing plant at this point. Horrid. read more

nothing short of horrific . I've lost track of how long I've spent on hold. yesterday after being sent to a "senior representative" I was put on hold again, finally accepted the option of being called back which I choose and 24 hrs later my call was not returned. I started again the next morning, had to answer the same questions TWICE, explained my needs and the senior rep only responded to one concern. I had to talk over them to again express my second concern and they laughed at my insistence! But it was effective and I think I have the appointment I need read more

Not an easy building to find if you've never been there before so please get familiar with parking before your appointment because they don't care why you're past the 15 minute grace period. Granted I understand I was past the grace period by one minute, but the self check-in is not easy to figure out when nobody acknowledges when you arrive. Also when I set my appointment and was asked for my insurance information, I gave it to them then was put on hold for 15 minutes. I'm sure the doctors are fine but the people who work for this place are pretty out of touch. If you can find a different clinic to visit, I suggest doing so. read more

They were all excellent. The front office personnel were kind, informative and efficient. Dr. Kim was all of that, plus he took the time to expand on much information regarding medical care, as well as determining what looks like the correct diagnostic for my eyes, which seems to have gone unnoticed to several ophthalmologists for years. I feel I'm finally in good hands. read more

I've been going to Dr Lam at EANW Ballard for a few years. She is the first eye dr I've been to who takes the time to explain eye health, anatomy, and different options for glasses and contacts. I've learned a lot from her and appreciate being able to work with her. Additionally, today I got to work with Adam prior to seeing Dr Lam, and Adam is professional and funny. It made the appointment very enjoyable. One star is removed because the office tends to run late. It's not inconvenient enough for me to change doctors or offices. read more

I had an eye exam at the end of 2025 and was given a trial supply of contact lenses. When I was done with the trial I asked if I could try a different brand of lenses to test the comfort/duration of use but they said the provider I saw has left the clinic and because of that I would need an entirely new exam with a new provider. That's an absolute racket. My exam is only 2 months old. They must have a detailed clinic note about the exam, it is healthcare after all. A different provider can't just read the note and assign me a different set of lenses to trial? Where is the continuity of care? I'm supposed to pay hundreds of dollars for a second exam because they had employee turnover? Wild. read more

Posting this on yelp because i believe the company deleted my review from google - it will not appear on the google reviews anymore. Below I listed out my experience here. I dont like leaving negative reviews, it makes me feel bad, but i feel a responsibility to let others know how poorly run this place is: 1) assistant rushed through my exam, the doctor didn't perform it. I felt pushed to answer quickly, and they didn't go through as many slides as I normally have in past exams. I told them that something felt off with my vision when looking at the slides, and they said "haha, so 1 or 2?" Then I explained further that each slide is extremely blurry initially, then laser focused after I blink (an effect i haven't experienced before) and they said "oh yeah! 1 or 2?" Instead of trying to figure out what was going on/ or giving me a chance to adjust to the darkness? I still dont know what was wrong 2) right before walking into the appt i asked the front desk person to confirm I would not have any out of pocket charges. They checked everything and said no, it's all covered by insurance there will be no out of pocket charges....they charged me out of pocket after the appt for "contact lens fitting" (?!!) also, I didn't even need that? i've been using the same contacts for years. They couldn't tell me what this "fitting" was when i asked - they circled around giving any actual answer as to what the charge is for (at one point they said, "it's whatever the doctor did in there" what!! (Googled further, maybe my past doctors never charged me for this though? Doesn't help their lackluster response to me , i'm still unsure what this charge is meant for even after my own research, seems scammy. Also they told me NO i wouldn't be charged anything within the same hour! 3) went in to pick up contacts, waited for 30 minutes while the person was on the phone chatting with a coworker even though they had 3 people in line on their "waitlist" - i had to leave because my lunch was over. During this time, i overheard at least 4 people complaining to the front desk about how they had been waiting for over an hour for their appt - it was packed in there, it felt gross. It's been packed multiple times throughout my experience here 4) came back for my contacts a different day. They lost the box, but eventually found it 5) tested my new contacts, and my prescription was completely off, it gave me an instant headache and I couldn't see out my right eye - I compared to my previous prescription and my right eye was off by -0.5 ! 6) they said they'll give a complimentary new prescription, but are unsure if my new contacts will be complimentary too (?!!) 7) The doctor did my exam this time, and agreed with me, and apologized for the prescription mistake. He didn't know if i would be charged for new contacts, I guess their in-office glasses/contacts stand is its own company and they have no idea how it's run.. 8) luckily the glasses/contacts place ordered a new box for me for free because of the doctor's mistake. Only good thing to come out of this office, but it 's not even their business so that isn't being factored into my rating Basically find some place better run where they aren't cramming people in to appts and having their assistants do the exams, and charging fake fees that they can't explain read more

I very much appreciate the skills and manner of Drs. Zollman and Carroll and I return for this. But the office is poorly managed. It persistently asks me for feedback following a visit, but no one appears to be reading it, e.g., if you ask to be called, you aren't. Same goes for website and for callbacks if the line is busy. read more

I was schedule for cataract surgery until the MD cancelled ALL the dates for my procedures. A couple of weeks before they would take my eye measurements got an email from them. No apology, nothing except he was booked for July. I explained to them when I made my appointments 5 months prior that August was the ONLY month I managed to clear so I did not have to fly. I travel over 100k for work. I sent a very unhappy email. There was no other time this year for me to reschedule because I had shifted all I could to the remainder of the year so I could have my procedures in August. Friend who recommended the surgeon to me got a call from the office a month later saying the MD was retiring. Note he had already closed his practice to retinal patients several years prior. She was a former retina patient. Two months later on the day I would have gotten my second eye done. I get a call from them telling me that the MD is retiring. Would I care to transfer to another MD to get my cataracts done. Really!!! Three and a half months after the single email canceling my procedures. The time for a phone call would be a week after they canceled the procedure dates. The Ballard office seems to be a mess. read more

Eye Associates did my second cataract procedure. Dr Cardinale was my ophthalmologist. Professional, detailed and very nice. While process was much better than first eye at Northwest Eye Surgeons at Northgate. read more

This review refers to Eye Associates billing department. I paid for what I thought was an un-reimbursable part of my bill, $150. Then I found out that they billed my insurance company for the same fee and received $100 of what I paid. When I had not received the refund I called and they said that they did not have a system of refunding patients and it was up to the patient to call and request a refund, or they could get a credit toward the next visit. When I asked the billing manager was I ever given a choice, they would not answer the question. This is an extremely disreputable practice putting the burden onto the patient to take the time to call, wait, discuss the issue and then encounter lack of accountability. Beware of this disreputable firm. read more

I am scheduled for 3 eye surgeries. I hope they go well. Working with the schedulers has been frustrating. Communication is abysmal. Messages aren't returned. There has been little follow-up on what is to me very important. The new doctor assigned to me has zero " bedside manners." My final review will depend on the quality of the execution of the surgeries and post care. read more

DON'T GO HERE. If your goal is to see better, I suggest you go elsewhere. I used to be a patient here a few years ago but was frustrated that every time I had an appointment, they consistently ran 30-45 minutes late. They seem to cram in appointments and always fall behind. So I switched providers but ended up coming back when my insurance changed and the other provider no longer accepted it. Last month, I went in for an exam for new glasses and contacts prescriptions. Dr. Ted Zollman ordered sample contacts for me to try as they were out of stock. Two weeks later, they arrived and I tried them. They worked well so I called and asked that I be given the prescription for them so I can order a full box. They told me they didn't have it in their records that Dr. Zollman gave me a sample box. I was told they needed to connect with him and they'd call me back. A week later...nothing. I called and left a message. A week later...nothing. I called and talked to someone who said they'd get back to me...nothing. I sent emails...nothing. So essentially, I PAID for a contact lens exam and prescription but received nothing. And here I am typing this review with blurry vision. Now I have to see a new provider for a contacts prescription because Eye Associates Northwest has not gotten back to me, but I will have to pay out of pocket because I used my yearly contacts exam with them but received nothing. If I could give this place a zero or negative star rating, perhaps 5 blackholes, I would. read more

They did a good job on my eye surgery (cataracts of 3.5 out of 4, so pretty severe. All gone now! Everyone was helpful and gentle. Dr. Nash was great! Colin at the check in desk was amazing. read more

If you would like to wait 40+ minutes for your exam, this is the place to go! Checked in before my appointment time, 25 minutes later asked when will the doctor be ready for me and if typical to this behind. Receptionist brushed it off and said no not usually. Told I was next. Another 10 minutes later another patient gets called back for my doctor. Asked again what's going on, given a random answer that somehow that person is already logged as being back there, but you're next. I'm like no really you checked her in yourself so you tell me how that somehow happened. Receptionist says would you like to reschedule. No thank you. read more

Dr. Kelly is a very competent Ophthalmologist. I appreciate and value the care I receive from his and his associates.

I would give my eye doctor a five star but the company itself I am being generous with a one star. I've already lost 50% of my eyesight in one eye I went for my six month checkup after talking to customer service and billing a couple of times prior - and the clinic in edmonds denied to see me because of the past due balance from 2023!! This is my EYESIGHT hey are playing with!hey turned me away due to a balance from 2 1/2 yrs ago that I was trying to dispute because I was supposed to have a laser eye surgery in Seattle location and their laser broke and every time I called to see if it was working I would get a snarky response like WE don't know when the technician will fix it. I had to pay hundreds of dollars to start fresh with a different ophthalmologist in Bellevue and pay for all the same tests i had already done at Eye Assoc - which I could not afford to do. Now I cant even get my critical pressure checked because the company cares more about money than they do about people's eye site. read more

Dr. McKillop is totally amazing and we were so happy with his care. However, we were transitioned to different doctors in the practice. My mother was transitioned to 3 different eye doctors in several years. We are okay with our new doctor, but due to the transitions, my mom had glaucoma that got so much worse she is almost blind. The new doctor gave her a good surgery to drain the eye, but I don't understand why it wasn't done sooner. Even preserving some sight would have been a blessing to my mother. read more

Don't come here unless you have an abundance of patience. Eye exam took roughly around 2 hours and 15 minutes. It's been 1 month since my appt and I haven't received my glasses or sample eye contact lenses. Left a few voice messages and haven't got any calls back. Probably will need to visit office at this point in order to get updates. read more

Just called to see if I am due to schedule an appointment, I have been going to this clinic for years. The person who answered the phone was unable to tell me when I am supposed to be seen next and what I need to schedule for (routine eye exam, prescription check, visual field). Very frustrating. Definitely going to find care somewhere els. read more

Customer service is awful. They don't answer the phones. I was told to be back to pick up my spouse in an hour and I was left sitting in the lobby for an additional 1.25 hours waiting and asked if there was anything wrong and the front desk person said she didn't know and I asked her to check and she wouldn't! Horrible customer Service. read more

The care I received from Dr Lam was quite good as was the care I received from her nurse. However, the optical shop that is associated with the doctor's office has provided me with completely inept service. My contact lens prescription has been incorrect twice. I still don't have the right ones. I have called to leave messages, but no one calls me back. See the doctors, but do not get glasses or contacts there. read more

The appointment started nearly two hours late and was very rushed. Two tech staff were loudly gossiping about that day's patients, saying nasty things about people's appearance. The culture of that place is awful. read more

I have now tried to contact billing 3 times to ask for information on the charge so I can submit to my insurance for reimbursement. No one from billing has returned my calls/messages in over one month of trying. I've also been trying (unsuccessfully) to order contacts, but despite sending multiple messages and having 3 phone calls, no one has been able to complete the order because they don't seem to have the right information documented about what trial lenses I was given. read more

I had a really great experience with Dr Ted Zollman at the Ballard location! The technician was pretty great too. It's a little bit difficult to locate at first, but I had an easy time finding parking and, most importantly, I felt respected and well treated. The receptionist didn't seem too enthusiastic about her job, but hey, I get it. I'm going to assume she just wasn't having the best day or something. She wasn't unkind or anything just not particularly friendly. However, my experience with the doctor (who was wearing really colorful socks ) and the technician made this a five star review. I love when I find a nice doctor. He seems very knowledgeable about eye care and he wasn't even a little bit pushy about trying to make me purchase their glasses. He printed an eye glass prescription without me having to ask for it. I highly recommend this clinic for high quality eye care. read more

First, go elsewhere if you can. If not, get your prescription here but under no circumstances get glasses here. They are terribly understaffed, you will get no help and they are unreachable by phone (which also applies to their other locations). Don't expect an apology if they screw up. The Dr's are mostly fine, the rest are utterly incompetent. If you want a quality experience getting glasses this is NOT the place to be. read more

Eye Associates NW is the worst and I will never recommend anyone go here. I came here in February due to a stye, and I've never had one before. I ended up having to go back for 4 separate appointments because their treatments didn't work. It's now September and I'm still having issues with my eye. I ended up paying thousands of dollars for them to 1. Not have good beside manner and 2. Not solve my problem or provide ways that I could resolve it myself. read more

I have had a terrible experience with this business. Have been trying to get a new supply of contact lenses. Starting 5 weeks ago I left the first of three weekly messages on their specific phone line for "if you'd like to order contacts". NOBODY every returned any of these phone calls. I finally walked into the office, waited 30 minutes to speak with the optician who took my money and said the contacts would be there in 3-5 business days. When I told her that nobody had returned my three calls she said "yeah, that happens alot". No further explanation or apology. Two weeks later I hadn't heard back (and I knew from experience that calling was useless) so again I walked in and waited 20 minutes for the optician. She was not able to find my contacts said she would call me later. Called later said she had reached the company and contacts would arrive the following monday. Monday I walked in again, contacts were not there (and again I had to wait). I requested contact information for the manager and was given the card for the supervisor of the optical department. Left him a very clear message - no response. It is now two days later. Nobody has called me. My contacts are being held hostage. I can't remember the last time I experienced such HORRIBLE customer service. Please do yourself a favor and go elsewhere. read more

Paid a bunch for an annual exam and contact fitting. I also told them I had felt like something was in my eye and waited 3 weeks to get in.... The doctor seemed irritated to be there and bored.... Initially said my eye was fine, but I insisted he look closer in the specific area. He then noticed the assist which he was able to drain which relieve the problem. I paid for the visit went home with my contact prescription and when I got home, realized I had not received my eyeglasses prescription so I asked by calling the clinic for this. They said I would have to come back and have another measuring done to be able to get an updated eyeglass prescription. I personally think this is ridiculous and am seeking my healthcare elsewhere. read more

This is a review of the First Hill (Madison) location. I have really mixed feelings about this place. I started going there after I moved downtown, and my regular ophthalmologist (who I had seen for 20+ years) retired. When you walk in, it is sometimes a complete circus, with people lined up back to the elevators waiting to be checked in. The waiting area looks like it's from 1960s Russia. It's a big, open space with a few chairs scattered about, but no sofas, no plants, no décor. It's really odd. The rest of the office is similar - very little art on the walls (and what is there was obviously hung up by a 3rd-grader: things lumped together in odd combinations, and everything hanging askew). I always have to laugh at the pictures of the doctors by the front door. You can tell some of the pictures were taken and framed at the same time (same background and size) and most were obviously done later (different backgrounds, different sizes, different colors), but with no regard to how they would all look together. All of this make the place seem very, very cheap. The doctors I've seen there have been OK, but care nothing about bedside manner or even being friendly -- it's just about how quickly they can get you out. I had my second appointment there today, and I think I'll look for a different practice for next time.ThiT read more

This place is ok. I've been here for close to 10 years, but lately they are ALWAYS running WAY behind. In fact, if you do not have an appt before 9am, figure they may be 30 min to 1 hour or more late in calling you back. Once I came with my kid for an appt at 3:30 and they said they were running TWO hours late!!! Once I came in, and there was a Medical Assistant that had no idea what he was doing- he was from a different branch and had not been oriented to any of the equipment or methods. He told me he was going to put a needle close to my eye until another MA came in and said they had more modern equipment to use for the diagnostic test. Yikes! Another time, I brought my child in for an exam, and because we didn't want to do the dilation, the dr who I will not name told me "If I wanted that kind of eye exam, to go to Costco". It was very disheartening and made an anxious kid feel even worse, rather than starting from a place of trying to figure out why the child was nervous about the test and educating. I'm switching as soon as I can find a better place. It's gone downhill lately. read more

My daughter had an emergency eye situation and the staff and clinic manager at this location was incredibly accommodating and able to help us as we were trying to catch a flight overseas for the next couple weeks. Thank you to this kind and compassionate staff! read more

Dr Nathan Wilbanks performed cataract surgery on my right eye 2 years ago. i opted for laser assisted procedure (at a substantial added out of pocket cost) in hopes of a better outcome. 2 days later vision in that eye was a fog bank. While that resolved over time, i subsequently had a torn retina in that eye, leading to three additional eye surgeries. i cannot say the torn retina was related to the cataract surgery, but cataract repair is one of the conditions listed as contributing to torn retinas. While I could list more negative experiences at the clinic, suffice it to say I do not recommend Eye Associates NW for any vision services. My wife and I both experienced several bad outcomes at that clinic (with several different Drs and office staff.) It was always busy as a meat market. Things fall through the cracks there all too often. read more

Billing department extremely inefficient. i have called numerous times and cannot get my issue resolved. They cash your checks, but don't give you credit for them. they are holding $100 of my and wouldn't do the research. I have. the canceled checks. very dishonest!! read more

Zollman fine. Technician great. Have been unable to make an appointment for my daughter's first contacts instruction with a 'trainer' (which wasn't available for her at the Edmonds office, so ANOTHER appt. with someone else would be necessary). Have spoken with literally SIX DIFFERENT PEOPLE at the 'call center' (no has called back in THREE WEEKS). Each different phone number on each different office website leads to the CALL CENTER, so I cannot speak with anyone at the office we went to...I also went to fill the prescription at Costco, and I had only gotten two copies of a prescription for glasses, NOT A CONTACT PRESCRIPTION. Horrible service. I am going to start over again with someone else, even if I have to pay out of pocket. read more

Cataract surgery on both eyes and all follow up appointments with Nathan Wilbanks MD and Timothy Mock MD, who had a team approach to ensure they agreed on the optimum results for me. They patiently and thoroughly explained what to expect. For the surgeries, I experienced a caring, professional staff which helped to calm me down - it was like 10 supportive nurturing mothers looking after me. The follow-up appointments also had well-trained professionals who did an excellent job. I did not have long wait times like another reviewer did but it was quite punctual. Highly recommended! read more

Both my wife and I have now had to walk out after waiting for 45 mins after our appt time, impossible to get someone on the phone, billing issues, and so on. Don't waste your time. read more

Avoid this office if you care about cleanliness. I desperately needed an eye exam for glasses, or else I would have walked out. This Dr. office was dirty. First, their optician was trying to hide how sick they were. Their cough rattled in their chest, and they clearly had covid-like symptoms. They sniffled the entire time I waited 50 minutes past my appointment time. The exam room they put me had worn stained carpet, the chair had dust and a crumb-like material in its folds, random bits of grass, a paperclip, dirty tissues were on the floor, and the doorknob was gooey. The person doing the exam attempted not to wear gloves. This office was just busted, worn, and filthy. The person administering the exam was not experienced, they spoke in a very immature manner and didn't show the confidence a real professional would have. Next time, I'll choose another office that is and appears clean. read more