I absolutely love this place, David Yurman has always been one of my favorite designers when it comes to fine jewelry and I'm grateful to have a location so close to home! I frequent the store and the staff are always welcoming every time I go. I love to shop with Rachel, she has great taste and a great smile! Great business, keep up the good work. read more

A yelp quicky: What a disappointment! I had to come out of my yelp hibernation to write this.... the server was extremely bad... not only i had forever... one of their personal ignored me. wow, really?! once i got "help", they were very rude and tried to rush me out of the store. hands down, the service was bad. the venue decor was also lacking... BLAH.... hands down, not going here again... on the up-side - the security guard was nice and i will continue to buy david yurman -- just not from this hell hole! read more

I was recently in the David Yurman Outlet in Wrentham , Massachusetts and was overwhelmed by the beautiful collection of jewelry! The store manager, Rhonda Goldberg, helped me choose an exquisite piece of jewelry and she was fabulous in her product knowledge and customer service. I will most definitely return! read more

Rachel is an amazing help when I come in the store, I always work with her because she goes above and beyond to satisfy my needs. She's so knowledgeable about the products and always gives proper advice for cleaning/care. I love all the pieces I've picked up here and it's a great place to find a deal on quality pieces. read more

I always have a wonderful experience picking out jewelry with Rachel Davis. She makes sure I have the correct size bracelet for my wrists. She takes the time to show me how to take of DY pieces. read more

I just wanted to take some time out of my busy day to write a very positive review about Rachel. I have purchased five DY pieces from her. She goes above and beyond for me. She texts me pictures, videos and even models the jewelry for me (as I live in NY and cannot see the pieces in person). Rachel is always so accommodating. I have asked for multipe pictures and videos of pieces and she happily sends them along in a very timely manner. Her great customer service is quite rare. I truly hope that the David Yurman company realizes what a gem they have in Rachel and how fortunate they are to have her on their DY team. I have nothing but wonderful things to say about Rachel. I look forward to dealing with her in the future for many years to come. I have completely fallen in love with David Yurman jewelry and Rachel is my DY connnection! I will always deal ONLY with Rachel in the future! She is the BEST!!!!! read more

David Yurman - Jewelry Near Me - Wrentham, Massachusetts

I've been to this outlet store in Wrentham for the first time about 2 to 3 years ago on a road trip from NYC with my friend we are die hard DY fans . Upon arrival A sales associate by the name of Rachel Davis assisted us and gave us time to look at all the displays..We were in DY heaven . She was patient and polite and went above and beyond when it came to customer service . Till this date I can't get enough of the DY experience from this particular sales associate ! She know what we like as far as taste and always keeps us in the loop when things become available even when we aren't looking .My friend and I have shared our dear Rachel because she's really attentive and has extreme knowledge of the DY product. If she doesn't have what we are looking for she definitely finds it for us or something similar .My husband is also a fan and has also experienced great customer service and he's very hard to please lol. We've developed a great business relationship and I can say that my experiences with other DY outlet stores and regular retail stores don't hold a candle to this particular store and I owe it all to RACHEL DAVIS she's a gem and definitely what I feel DY is , she represents DY Perfectly! I would without a doubt recommend this particular store it's a must visit and hope your blessed and have the opportunity to have Rachel Davis and her team at DY WRENTHAM MASSACHUSETTS service you ! read more

What an awful and scaring experience I had with the staff at the David Yurman Wrentham outlet store. I came in to make a significant, lifetime purchase of an expensive mens ring to wear and keep forever. I truly love the David Yurman brand and was extremely eager to work with them. After visiting the store twice with a friend and my mother and working with Rachel, I finally picked out a ring that fit my established needs of: everyday wear (I even chose a slightly smaller size so not to easily be removed from my finger), and lifetime use. After making the final sale purchase, I headed home with my ring. The next morning, the ring was snuggly fit and I went to take a shower. After a quick, 3 minute shower, my 12 hour old ring was COMPLETELY RUINED. The meteorite band in the middle portion had rusted from grey to brown on about 25% of the ring. Flustered and distraught, I called the store and was greeted by the AWFUL MANAGER Meredith. I explained to her what was happening and she informed me, FOR THE FIRST TIME, that meteorite material could not be exposed to water or else it would immediately rust. I told her that I had worked with Rachel for days and never once did she explain this to me, especially considering I bought the ring for everyday wear my entire life. Both my friend and mom agreed, this was NEVER explained to us in any clear capacity or else I would have chosen another material in a heart beat. Anyway, Meredith proceeded to act rudely on the phone saying Rachel next to her claimed she explained this clearly and she would have to take her side and not believe me, and I would not be able to return the ring. Frustrated and worried for my large investment, I hung up and called the Corporate David Yurman office. They answered quickly with a real person to which I explained the situation and she responded in THE MOST KIND, SINCERE, EMPATHETIC, SUPPORTIVE WAY. She told me that it was not okay that I was not informed of the water sensitivity and she would create a special case immediately to resolve my issue and allow me to return the ring. About 45 minutes later, I received a call from Senior Management at David Yurman who kindly told me, opposing what Meredith said, "We have just called the store, you may go back anytime today and return the ring with no issues". I proceeded to immediately make the drive back to Wrentham, and entered the store. Meredith (whom I had never met), Rachel (who knew me quite well) and another male employee were standing at the front of the store, staring at me holding the DY bag as if Rachel did not know who I was even though I purchased a ring from here less than 24 hours before. Meredith proceeded to give me a blatantly snarky and sarcastic "Oh, are you here for the return". When I went to the register, she asked me in a rude tone why I was returning the ring. I looked at her and said, because I have had it for less than a day and its brown! She made condescending looks over to Rachel at the other end of the store and proceeded to tell me that I was warned, when I WAS NOT. I told her I would like to make the full return promised by corporate who spoke with her, and she completed the transaction in belittling silence. As I was leaving the store, the male employee next to Rachel waited for my hand to reach the door to utter "have a nice day" in an obviously fake and condescending tone. Let me just say, if Meredith used some of the skills required in her job description on basic customer service, I would have been able to resolve this issue by possibly swapping the ring or who knows. But no, instead she immediately accused me of lying, and she treated me rudely and told me there was nothing I could do. Well, thank you to corporate David Yurman for being so kind and understanding of my unfair situation and doing the right thing in no time. If only I could have ended up with one of the many beautiful rings from the outlet store...Don't worry, the service at Cartier in Boston was much better. read more