My bridal consultant Chloe was AMAZING for my bridal appointment. She found me the dress of my dreams. Great appointment from start to finish! read more

I had an incredible experience with the McKnight Davids Bridal location. I spoke to Kayla who helped me out tremendously and went above and beyond to assure me I would be getting my dress in time for my best friends wedding. She was very professional and I will definitely be taking all my future bridesmaids endeavors to this store location! Thank you Kayla for making my day better! read more

The service was awful. The girl was like a deer in the headlights. We went in to find bridesmaid dresses and she did not help at all. We did most of the work ourselves, picked the dresses and picked the size. She only wrote down the numbers, that was it. We then waited 30 minutes just to check out. Overall a terrible experience read more

Worst store ever! Don't waist your time! Either go to one of the 100 other dress shops all in the same area or go another one. I have had nothing but great experiences at the Davids Bridal in Monroeville. We were in there for 30 minutes and no one waited on us. Execpt to the lady who was kind enough to remind us that they were closing in 20 minutes. read more

Horrid staff, uncomfortable dresses, lota of dresses all look the same. They fat shamed my client and mocked her size, even QUESTIONED WHY SHE WANTED THE DRESS SHE FIT MORE COMFORTABLY IN. read more

I just want to give a shout out to one of the amazing managers there Lauren K. Oh my gosh!!! My wedding would have been a total disaster had it not been for her! I bought my dress from this location back in February of 2016 as we were supposed to get married May of 2016; however I ended up getting pregnant so we decided to hold off a year. I had our baby at the very end of December and 4 months later do not fit into the original dress I purchased. I went to Alterations Express on McKnight just to see if there was anything that they could do (thinking I could save a buck or two) the customer service there left me devastated. That Sunday I went to David's Bridal just to get their thoughts and see if their seamstress could do anything at all because as it states when you purchase your dress after a year there are no returns or exchanges. Lauren met with me and had their seamstress take a look at it and without totally altering the look of the dress is was just too small. The dress I purchased is no longer even being sold on the floor it's been discontinued. Lauren was so supportive through this whole ordeal! She went WAY above and beyond! She called SEVERAL other stores to see if they had the dress in a larger size for me. Their headquarters had one and I was able to exchange it and she had it rush shipped!!! There are seriously no words to express how truly grateful I am to Lauren K. The compassion that she showed towards my situation was remarkable. I can see why she is a manager and I really hope that she gets the recognition she deserves. Lauren if you read this thank you, thank you, thank you for everything you have done for me!! xoxo, cheri read more

Let me tell you a story of how a beautiful fairy tail wedding was almost ruined due to David's bridal. Brittany calls me as 11 Saturday morning asking me if I could go to David's bridal at Ross park I, mind you, live in Wv so it was going to take me an hour to get there and an hour back. I tell her absolutely and then ask why. David's Bridal screwed up the bride's maid dress. They sent her the wrong one. The David's Bridal in Robinson told her I would have to go to the one in Ross Park because that was the only one who could help. So, I get in my car, Pay $164 (they took off $10 since it was a mistake) for this dress (which I don't think ANYONE should of had to pay) because this was none of our faults. I get it to Brittany and 10 minutes later I get a text saying it was the WRONG ONE. Poor Chelsie is upset as it is. Their wedding was rushed, their pictures, which are supposed to be beautiful and remind them of the wonderful and magical day they had were rushed all because David's bridal screwed her over. This was supposed to be fixed today but, of course, the MANAGER at David's Bridal in Robinson said there was nothing they could do. She walked away from Brittany THREE TIMES and refused to listen to her. She also lied and said Ross park told me it was the wrong dress...um...if I knew it was the wrong dress why would I TAKE IT WITH ME AND PAY FOR IT. So, to anyone who thinks David's Bridal is a great place to shop. DONT. They don't give a shit. All that care about is the money. They are also refusing to refund my money read more

I was extremely impressed with my associate Rebecca. She seemed to be on the newer side but did everything to make my experience there special. Way to go Rebecca and Thank you! read more

I am very tall and the consultant called me an Amazonian. When walking to the dressing room she looked at me and said," you're what I, and we, here at the store call an Amazonian Woman." She was extremely rude and made my experience hurtful. I ended up getting a dress only because I was a bridesmaid for my brother's wedding. I will NEVER buy another dress here and I will be sure to tell people about my awful experience. read more

I'm so glad this was not our first stop. The terrible experience we had here would have crushed my daughter's bridal hopes. We walked in, looked around while we waited for our consultant to help us, not only was she late but she provided no help or encouragement and when my daughter showed her a couple of dresses, the girl took them, said she would be back, ( never told us she was going to help another client) and we literally, ( after 20 minutes), had to ask where she was. We looked over to where the Brides were coming out of rooms to try on dresses and there she was helping another bride. ( We were happy for that bride but confused as to why she never told us she wouldn't be back to help us until she was finished with the other bride.... if at all). My daughter had to go in the fitting room, with no help at all, try on the dress and the look on her face was not an excited one. She tried on two dresses, decided that was enough of that and we left. We DId pick out a gorgeous gown, but NOT here. Would NOT recommend this place to any bride-to-be. read more

Great prices and selection for my daughter's prom dress. Wonderful selection of jewelry, evening clutches - 1 stop for everything!! Shay was a wonderful assistant to us. read more

I have to say when it comes to David's bridal I have been fortunate with every time I need a dress. I went in last minute and bought a dress for a wedding that the maid of honor backed out on to the bride and I was able to step in. I as well found my wedding bride dress and it was the third one I tried on everyone stopped to look including other brides and my parents just looked and tears were coming with out words because it was jaw dropping. It has always been a pleasure going there and I never had a issue or a problem with any employee there. Great job everyone past and present because I have been going there multiple times for a occasional dress for something special... thanks again everyone. Stacey read more

Lauren K. Was amazing in helping my daughter solve her wedding dress dilemma. I never expected this level of service and would highly recommend this store read more

Excellent! They went above and beyond to help get my dress ready for my wedding. I encourage anyone in the area looking for a wedding dress to go here! read more

Typical David's Bridal experience- employees were less than helpful. I was placed in a room after the bridesmaid dresses were found that I needed to try on. Saw my "stylist" once more and after trying, left on my own without seeing her again. She also started by asking me if I was a few sizes bigger than anything I've ever bought- not sure if they were trying to sell bigger sizes to get more alteration $ but she could have easily just asked me what size I was instead of trying to guess (and the size that actually did fit was the size I told her I was). It's a shame that their bridesmaid dresses are easy and convenient for weddings, otherwise I wouldn't mind in the least if I never had to go into a David's Bridal again. read more

I had a bridesmaid catastrophe on my hands. 2 days before the wedding I was trying my dress on and the zipper broke. I called before travelling to the store and they said they would do what they could. When I got to the store at 8:29pm I was immediately greeted and escorted to a changing room. This is where it all went wrong- It was more than a zipper issue, the dress didn't fit correctly. I needed a new dress. Panic is an understatement. Joan (Alterations Manager) and Petya (Sales Manager) were problem solving for me immediately and being incredibly kind throughout the process. Long story short, with the help of these two ladies, some thinking outside of the box, and some luck on my side I walked out of the store at 9:11pm with a bridesmaid dress that was even steamed for my best friend's wedding. They even exchanged the dress I brought in for the new dress! These two ladies went above and beyond to make me feel comfortable and assist me. Incredible service. I would drive the hour drive and pass up closer David's Bridal stores just knowing how great their service is and how much they care about their customers. Thank you. read more

Shae is amazing!!!!!!! She was so personable and did a fantastic job and was so sweet to my entire family. I didn't end up getting a dress there but I would definitely go back! read more

Heaven forbid you don't schedule an appointment... The consultant Caitlyn that greeted us at the door was snobby and acted like we were clueless about bridal shopping because we didn't schedule one. She said we could look around because she didn't have an appointment at the moment, (we were the only customers in the store). When I told her I was about to be engaged, she told me, "It's bad luck, and I'm not going to waste my time with you because I work on commission and you aren't going to buy a dress. Come back when you have a ring on your finger and I'll put you in as many dresses as you want." I wasn't even shopping for a dress! So she refused to help me without knowing why I was there. My friend who was with me was already married, and looking for a vow renewal dress. She found one and went to try it on, and the other consultant stopped her and said, "This isn't jean shopping. You can't just try on as many as you want." She wasn't allowed to pull any more or look at any unless she went and registered her wedding. Worst wedding experience ever. This store is so unwelcoming, I've never had a customer service experience like this. My marrying friends also think the same, and are rethinking where they will want to purchase their dress as well. AND the district manager did not respond to any emails I sent. (See below comment) read more

I needed to exchange my dress that I got online for a larger size. There were two ladies at the front of the store assisting customers. I asked them if they could please see if they had my dress in a larger size. They started giggling to each other and talking in code as if they had some inside jokes about customers or something. I got the feeling they were making fun of me. This made me feel really uncomfortable because there's nothing funny about my dress not fitting. I wasn't rude to them when asking for their assistance. I got a very "mean girls" vibe from them at best, discriminated against at worst. They seemed nice to other customers, but I was the only darker skinned person in the store and I'm pretty low maintenance when it comes to my clothing/ makeup choices, but I am by no means unhygienic and I can afford the dresses in the store (hello, I bought one). The fact that the customer service led me to have these thoughts about myself is appalling. They didn't have my dress, so another woman helped me try to order it online. She said it would take 12 weeks to get here and I said that's too long and I'll explore other options cause I need it by the end of the month and her response was "okay, well now you know" and she proceeded to help the customer behind me. I said thank you and she didn't even say thank you back or even a good luck or thanks for stoping in. The service was very demeaning. This was my first time in a David's Bridal. I've heard horror stories from friends who used them for their wedding needs in the past and this experience confirmed that for me. If any of my friends who ask me to be their bridesmaid in the future want to use David's Bridal I'm going to strongly recommend against it and I strongly recommend against this branch. read more

I have been In this establishment a few times, and each time the same manager, heide, has-been very rude to her employees She talks down to them. This is very unprofessional and not away a manager should act. I wouldn't let this woman manage my dog. David bridal should really look into who is managing there store. read more

On what was to be a exciting and fun wedding dress shopping day, my daughter-in- law and soon to be daughter-in-law were sorely disappointed. When we arrived, we were asked if we had an appt. and we indicated that we did not. The consultant had no other clients at the time and her next appt. wasn't to arrived for an hour. She indicated that it wouldn't be fair if she helped us since she worked on commission. She did, however, show us to the wedding gowns and then left us. The girls found gowns they wanted to try and were told that "this is not like shopping for jeans" and that they could not try-on the gowns unless they were registered and/or had a" ring on her finger". Had your consultant taken a few minutes of her time to get to know us, she would have found that I was prepared to buy a gown, flower girl dress and mother of the bride dress, had the girls found something they loved. Unfortunately, we felt belittled and a nuisance. I was taken back by the commission comment, as I'm sure she knew that when she was hired. The reason we didn't have an appt. was being a military family, sometimes opportunities for free time is at a premium. This was certainly not the shared experience I had hoped for. Lynn L. read more

I just recently stopped by the David's Bridal on McKnight Road in order to look at dresses and take pictures. I walked in and asked for the manager, and the woman at the desk had said she would page her. I then went to the back to look at dresses and I was taking a picture of a tiara. Very unprofessionally, the manager walked back and began scolding me before she even introduced herself or let me speak. They were very rude and I do not suggest going there for any of your bridal or prom needs. The customer service was horrifying. It is NOT worth it. Advice: go to Alfred Angelos down the street. They have beautiful dresses and the women that work there are absolutely wonderful. read more

The only reason I am not rating 5 stars is because I have not received the dresses yet. However, I wanted to review based on today's experience. I am getting married in six weeks. My bridesmaids ordered their dresses on Azazie. We were not pleased with the color. The girls returned their dresses, and the pressure was on to find a dress! We went to the McKnight Road Pittsburgh store. Natalie warmly greeted us at the door, despite no appointment. We explained the situation. We told her the color and length in mind, and she guided us in the right direction. Once a dress was decided upon, we asked if we could order straight from the rack at other store locations due to time restraint. She was on the phone for two hours pulling strings. She was a miracle worker, and found 3 of the same style dresses in the same color for 3 totally different sizes. I even asked if we could get a discount because it was off the rack. She advocated that for us due to the request. I know she doesn't work off of commision, but wanted to give Natalie some sort of recognition. Thank you for relieving the burden Natalie!! You are so sweet! read more

I had Debbie assisting me with looking at bridal gowns and she was AMAZING! I had a few pictures of what I was interested in and honestly wasn't intending to buy my dress that day, I just wanted to get a style in mind of what looked best on me. I told her this up front and it in no way affected my service. She brought the first one that I had picked out and I wound up not loving it but I loved the cut (mermaid wth sweetheart neckline just too poofy), tried on a totally different silhouette (a-line) for the second dress just so I could see which I wasn't a fan of but so glad I tried on so I could rule it out. For the third try she brought out a couple of dresses that combines features that I liked. I selected the ivory dress she brought out with champagne beading, certain I was going to dislike it because I wasn't looking for beading, but this was the one! The second I stepped out and saw it in the mirror I was in love with it. Since I wasn't fully intending on purchasing a gown that day I asked if I could go to lunch with my bff and my mom and talk it over with them. The gown was off the last chance rack (it was the sample gown) but she had no problem holding it for a few hours. I came back right after lunch, put it back on to show my mom and bought it. Since t was a sample dress they steamed and cleaned it and re-enforced the buttons and it looks LOVELY and brand new. I'm planning the rest of the wedding around the dress! read more

If I could give this place zero stars I would. I chose to purchase my dress from David's Bridal on McKnight Rd for my November 29, 2014 wedding and lived to regret it from the minute my dress arrived in their store. First, when I ordered the dress I was VERY clear to the sales girl what style and fit dress I was looking for- something very fitted through my top, waist and hips that "belled" out from my hips or knees, even showing her pictures of what style I was referring to. When I tried the dress on in the store the girl clipped it so that the dress fit precisely how I was hoping, assuring me that when they ordered my size that this is how it would fit. Complete and total lie. Apparently her commission meant more to her than actually helping me to find the dress I was looking for because when the dress arrived it was NOTHING like what I had asked for! When I explained this to the store manager she again insisted that once the alterations were complete it would fit like I'd hoped. After SIX appointments and over $500 in alterations the dress was a disaster. They had taken the straps up so far they had to sew new arm holes in the dress making it FAR more low-cut than the original dress that I tried on, and even the straps themselves were a wrinkled, bunched mess. The buttons along the back were so screwed up by the end of it that they hung to the side so that the entire zipper was exposed and after MUCH arguing back and forth, they finally admitted that the only way to fix it was to find an entire new set of buttons and hand sew them onto the dress which apparently was simply too much work for the seamstress. The back of the dress was a loose, ill-fitting mess, and made me look twice as big through my hips because they simply couldn't alter that style dress to fit like I'd wanted- something that they refused to acknowledge before I ordered it and again before these alterations got underway! They agreed to finally give me $400 back for the dress because of what it looked like, but by that point it was only weeks before my wedding and I had no choice but to wear it. I know that every David's Bridal is different, but girls I'm here to tell you that the seamstresses, manager and sales staff at the McKnight Rd location have NO business working in the wedding industry. Avoid this place at all costs and find your dresses elsewhere. This place simply isn't worth the stress and aggravation on what should be the most important day of your life! read more

My daughter is an active duty United States Marine therefore anytime on leave at home is limited and trying to plan her 2017 wedding has been a challenge. We made an appointment at David's Bridal and are extremely happy that we did! After shopping at some other bridal stores...we were beginning to think our budgeted amount was unrealistic and we just did not feel "special". Well David's Bridal left us pleasantly surprised and our bridal consultant Shaylynn was 150% over the moon FANTASTIC!!! As the mother of the bride, I could not have asked for a better consultant to take care of my daughter and our entire wedding party. Shaylynn actively listened to my daughter's wishes and she made them come true!! To top it all off, she was so down to earth she made us feel like family!!! 5 stars is not enough recognition to give Shaylynn and David's Bridal on McKnight road...it is more like 10 stars!! I would also like to give a shout out to the manager, other bridal consultants and even the seamstress who made us all feel special that day! Keep up the great work and please let Shaylynn know the Smith Family will forever be grateful to her because her kindness, caring and compassion for her job was evident that day to us, she did a WONDERFUL JOB!!!!! A+++++++++++++++++++ read more