I have my guard up every time a service tech comes to the house to see if they are going explain…read morewhat is occuring and give me good info on how they are going to fix it. Also, looking out for additional upselling where I am sure they are encouraged to get maintenance agreements. and additional items from the client. Everything was explained in detail and I was informed on what is needed and what would be preventative including a service plan. I know that it would likely be in my best interest but since we are selling our property in the near future I explained why I didn't want one. The company went over and above to accommodate me with an issue with the troubleshooting charge and completed to get my business. The tech was very knowledgeable and explained everything in detail. I was able to get high level service and just wanted I needed to make things right.

They were on time, checked unit, serviced and reasonably priced for our needs. It was working just…read moredoing a regular service. When they left it no longer worked! We did have a hiccup, spent 3 days & nights in the heat with no air after service due to AA Attendant they were not getting our messages (lady in office out sick) but, AA was saying they would be here between certain hours, someone would call us, etc. On day 3 my husband was there when the owner came in and he was completely unaware. He sent someone that day. I will say we are nice and cool now and it was just a random issue nothing serious, took 5 mins to fix. I would like to thank the Owner for being a true stand up business man and making it right for us as a consumer. His technician came both visits and was a very nice young man. I would definitely recommend this company. Thank you for making everything right!!

Excellent crews. Very honest and detailed in explaining what and why my system isn't working…read more Timely communication and got my system going again.

They responded same day for air conditioning problem. When called for fall inspection of…read morefurnace Jakob was great

In business today, a company's word and their customer service is how they are judged first. I want…read moreto thank the team at O'Kelley's for being a company that does just that. I live in San Francisco, but my Mother lives in Pendleton. I asked for their help in checking out her 15 year old HVAC unit and they did everything they said they would. Followed up with her to book appointment on the day they said they would call, showed up at the agreed upon date and time, and provided a competitive quote. We are still reviewing options and Mother may just run her unit until it quits , but I will be pushing for O'Kelly to do the work when she makes up her mind! Thank you so much for making a son's job easier from across the country!

I am super pleased with O'Kelley's service. Jake came out the first thing Monday morning and…read moredetermined the problem. The part was ordered and installed on Thursday by Sam. Sam was very knowledgeable and so nice to work with. I also bought their maintenance program. Thanks Jake and Sam!

Great people to work with! Helped us with our AC and its working like a charm now! Super friendly…read moreand VERY helpful with giving us advice on keeping our AC unit running great. Highly recommend!

Full disclosure: I've never used anyone else for this type of service. My family has used Webb…read moreHeating and Air for thirty years or more (before my time). Upon arrival, Mark's mantra to me and a trainee "don't touch anything" proved sound advice as a live wire arced electricity throughout the metal housing. Fixing that and a worn out capacitor took less than an hour and home is nice and cool. Thanks as always.

My heat went out yesterday so I called this morning and David was here by 1:00. Explained…read moreeverything he did to fix it. Before I called them I tried another firm and they couldn't come out til Monday afternoon. Highly recommend

Unpleasant surprise today. After 7 years of steady business with Pittman for maintenance, as well…read moreas completely new HVAC system and later a Reme Halo air purifier, got a previously undisclosed $140 evaluation fee when no repair was found to be needed on Halo unit. Was told that this fee applies to all jobs, large and small. We live less than five miles from Pittman's office, and evaluation took about 10 minutes ... but we still get the same fee as for million-dollar homes surrounding the area's posh lake communities? Does not sound reasonable or fair. Guess we need a new electrician for those annual maintenance calls and major equipment installs, since Pittman doesn't seem to care about retirees on limited budgets.