Fully transparent. Evaluation cost went toward the fix. Multiple options backed with honest…read moreopinions being each. No pressure given to make a sale or force a certain direction. I could have did a temporary fix or permanent replacement in full. I chose to go permanent replacement. Glenn and staff were great. Very informative and followed up on every step of the way. Expedition runs great and I have sound mind knowing I have warranty backing and just a phone call away from this helpful crew if and when needed.

These guys are the real deal. Went to another place first that tried to quote me almost $900 to…read morejust drop the transmission and look at it, they planed on charging even more to fix the "first gear" issue. Took it here instead and within the same business day they had diagnosed and fixed my issue (just low transmission fluid) for about $500 bucks cheaper. Circle d is super transparent, respectful, and knowledgeable about everything. ANY transmission issues, go here. You won't regret it. Probably one of the only transmission spots in Houston that won't screw you over.

This guy had me pay $1100 that I didn't really have to spend at the time, on a used transmission,…read morethen pay him $1500 for a transmission install, and all I needed was a $30 sensor‍ . In my opinion, do not come here and spend your hard earned money on someone who is going to cheat you.

Such a great experience going here. I was well taken care of. I am unfamiliar with cars and they…read moregave me great advice on a path to take. In addition, when I went to pick up my car, he suggested other things that I may want to check out and take care in the future. Would definitely recommend this place.

I went for new brake pads and they did a courtesy inspection. Thank you for that. (Found out I…read moreneeded a new rotor too so I'll do that next time.) Initially, I was told I had to keep my vehicle there overnight, but I was unable to due to my schedule the next day. They were about to close in an hour and they didn't have the brake pads. I was scrambling to either borrow a car, see Lyft pricing, or reschedule my work for the next day but they expedited it and were able to get me out approximately 10 mins before close. I just got the brake pads because rotors/car maintenance are expensive in general and I didn't have the time. They were really nice and trying to be accommodating so I really appreciate that. I was stressing but they made it work. Thank you to the service advisor, Thomas, the technician, Hayden, and the rest of the staff :) (wish I got the other guys name who offered to get me an uber :,) I appreciate you)

Guys please for the love of god answer my wife and I phone calls…read more Our car has been there almost a month. I just want to see if the transmission has arrived. You guys promised the car to be ready tomorrow. Hyundai Elantra 2014

Brought my Toyota Tundra truck into this shop and they told me all I needed done was a valve body…read morereplacement. I told the shop the truck is older and if it needed both a valve body and transmission I wouldn't want to do the repairs I'd just get rid of it because of the cost for both being as much as the truck was worth. He said the transmission was fine because there was no metal in the pan so I just had them repair the valve body. A month later my truck wouldn't go in reverse or would but slowly and would barely move. I brought it back up there and now they tell me I now need a whole new transmission. I then call the owner Mike after speaking to Brandon about all that was said prior. He tells me he's going to figure it out and call me back. I never get a call back. I just get a text stating my truck is ready to be picked up and no charge. I am now thankful for his service thinking it's repaired and ready to go. Fast forward to my wife picking it up and now the trucks clutch is getting stuck when it tries to shift. My wife asks them if we should get rid of the truck and they say yes. After hearing this from my wife I tried calling Mike to get some clarification on what was meant when he told my wife to get rid of it. At this point he wouldn't answer my phone calls or return my calls. I can't tell if this guy isn't honest or if they just don't have any clue what they are doing. Either way not returning phone calls is unprofessional and shady so that tells me something was definitely up. After speaking to another transmission shop I find out on Toyota trucks having not metal in the pan isn't indicative of not needing a new transmission. So the truck probably needed both from the start. I now have oil leaking from the truck after the so called repair they made and the clutch is sticking with what seems like even more issues. Conclusion, I wouldn't recommend taking your vehicle to this shop. They are either dishonest or have no clue what they are doing.

Just had my 2003 Chevy Suburban transmission rebuilt by Mike and his crew at Carter's…read moreTransmissions, shifting and running like new. This is the second time I've had them rebuild it and got 247,000 miles out of the first rebuild. Very reasonably priced with quick turnaround. Mike has been rebuilding tranny's for quite some time and knows what he is doing. He also noticed a slight misfire with my engine, suggested a new set of spark plug wires as I recently replaced spark plugs and that took care of the issue. Very satisfied customer and will be back for service.

If you look on Google, this place is highly rated. It definitely deserves it's high rating. I took…read moremy wife's Camry to two different places to fix a rattle in the front left, and they both made unnecessary repairs. As soon as I took it to RMI, he told us with confidence exactly what the problem was and how much it would cost to fix it. He did the work in just a couple of hours, and it is fixed 100%!!! Knowledgeable, honest, and friendly! Trust that you're in good hands here.

From the owner: RMI is here to serve the Greater NW Harris county area. As your Auto Repair facility we provide…read moreservices from but not limited to general maintenance, engine and transmission replacement and so much more. We operate at the highest level of integrity and experience that is back up with 20 years in the business. RMI is "Your One stop shop"