DONT GO THIS SHOP. DONT! (A 0-star review)
- TOTALLY DIFFERENT ATTITUDE before and after you sign the paperwork. Sam was nice and patient before I pay the deposit. After I decided to repair my car here, he didn't respect the customer at all.
- OVERPRICED, DONT CLARIFY ANYTHING, BEING RUDE WHEN YOU ASK QUESTIONS. My engine went hot and the coolant was leaking. I came to the shop based on its high rating on Google Maps. He did a diagnosis and said it is the water pump issue and asked for a labor fee of $600 to replace it. Upon mentioning a lower quote ($430) from another shop, I was informed of additional charges like diagnosis and towing if I chose to take my car elsewhere. Then he asked for a new labor fee of $500.
The next day, he messaged me that another part, the coolant tube, is broken as well and needs a replacement. He charged another labor fee of $180 to replace that. Then I messaged back to ask if the water pump (his original diagnosis) is broken or not. He called me back immediately and asked me to not disturb him. Said something like "He is the best one out there", "I am not here to teach people", "I am well-educated".
I am quoting some words from Sam when I was at his shop:
(1) Sam: "Bring somebody who understands English and knows the car."
(2) Sam: "I am 52. I have way more experience than you do. You gotta have to learn a lot of things. Because when you are working with professionals, you gotta shut up and listen to the people."
Me: Is it professional to let a customer shut up?
Sam: "Yeah, because the customer is dumb."
After getting this horrible service, I found that there are many other customers receiving such bad service. See below for more views from other customers:
(A) https://goo.gl/maps/TFUrs54FZHjW32XeA
(B) https://goo.gl/maps/zoXp4DTadYTddtVv7
(C) https://goo.gl/maps/st88iz4RZGePdnzd6
(D) https://goo.gl/maps/qEX6654EXEeh8hVy8
(E) https://goo.gl/maps/3LAd8Fvf2aMkZYyn7
(F) https://goo.gl/maps/VHCdbu2JLWCyRyo69
(G) https://goo.gl/maps/BviqNGWjPWsai66b7
(H) https://goo.gl/maps/ii45Kg7o9RR8MZLC9
- THREATEN CUSTOMERS. I was asking questions about the car's technical problems. He was really impatient. He called the police to push me to pay the balance and showed off his trick after the police left.
(1) Sam: "I don' know where you come from. I was born here. So don't disrespect me, because I can be REALLY BAD because I am the owner here. I can send you jail. You see how many cops showed up. I paid my tax."
Me: I paid my tax as well.
Sam: "Maybe you pay somewhat, I pay a lot."
Me: "So any difference?"
Sam: "A lot of difference. Business owners have a lot of rights. That's why the cop cannot do anything."
(2) Sam: "You are not gonna understand. You gotta learn a lot. I need you to sign right here. I need your payment. Otherwise the cop will come and arrest you."
(3) Sam: "My job is not listening to customer, listen to my work."
Me: "You also need to listen to customers."
Sam: "You are wrong. You gotta learn hard way. You are making yourself a fool to do all that, not me. At the end of the day, you need to pay that. You gotta learn."
(A) https://goo.gl/maps/UyMb1fzG4sjkfWC97
Just in case, if you are still on this page and considering this shop, again, JUST AVOID THIS SHOP! read more