Another great experience with Henley's,..this time with the plumbing guys…read more They rebuilt two toilets a month or so ago with Togo toilets here when we moved here in 2021. They were nothing special. But the Master toilet's loose-fitting valve seranaded us multiple times each day in a pitch best appreciated by dogs. That's what prompted our call initially. My partner was fine with the rebuilt toilets, but I noticed a couple of things that I worried about - mostly related to pressure and power in the flush. Henley's was happy to accommodate my concerns, sending David Casillas, who we met at our previous appointment, to check things out. He took the time to look at each toilet and adjust some things and explain what I was hearing and seeing. He went so far as to snake the Master toilet, saving me from the struggle of getting our snake in the right position to do job correctly. David was also kind enough to remove HVAC-system filter because I forgot what size our filter was. YaY. How helpful for something that wasn't even in his "jurisdiction" or specialty!! The guys always send a text when they're on their way; they arrive within the service window, and if an issue or delay arises they advise you. Everyone we've worked with is pleasant and explains things thoroughly (and if, like me, you might be clueless with some plumbing or HVAC concerns, they give you an explanation a lay person can understand and wrap their head around). Their prices are fair and reflect average prices in our area. We moved from our place with a longtime family plummer of 2 who we trusted and would arrive without fail in a plumbing crisis. While not a family plumbing company of two, Henley's gives the same care and attention to detail.

I've relied on this company for HVAC services many times over the years, so it's genuinely…read moredisappointing to write this. What should have been a straightforward thermostat reinstallation and programming job turned into a nearly week-long ordeal defined by poor communication, lack of preparation, and zero follow-through. When I called to schedule the appointment, I was thorough. I mentioned the building is two storeys and that the technician would likely need a long ladder to access the rooftop compressors. I also specifically requested to be contacted directly if anything changed or if unexpected costs came up. Simple enough, right? The day of the appointment, the technician was scheduled to arrive between 10 and 12 PM. By noon, no one had shown up and no one had called. I reached out myself, only to be told he was running late on another job and wouldn't arrive until 2 PM at the earliest. A courtesy call would have gone a long way. Instead, I sat waiting with no update whatsoever. When he finally arrived, there was no direct communication from him either. I had to ask my tenant to pass along a message to have him call me. He confirmed the issue was exactly what I had described when booking: a thermostat that needed to be reprogrammed and rewired. Progress, finally. Or so I thought. A short while later, my tenant informed me the technician had left without completing the job. The reason? He hadn't brought a long enough ladder to access the roof, the very thing I had flagged when I made the appointment. The next day came and went. No technician, no call, no update. I later learned he was unwilling to go onto the roof without a second technician for safety reasons, a policy I can respect, but one that should have been communicated to me immediately and not left to surface on its own. By Friday, I called customer service to get answers. I was told they'd call me back once they heard from the technician. Three hours passed and nothing. I called again. Same answer. Hours later, I called a third time. Still the same response. I eventually gave up, called another company, and they resolved the issue the very next day. As of writing this review, I still haven't received a single callback. Not an apology, not an explanation, not even an acknowledgment that any of this happened. At this point, the message is loud and clear: they simply don't need your business. And after this experience, they won't be getting mine.​​​​​​​​​​​​​​​​

Decided to get my AC serviced before the summer. Diamond Air is our go to. They are prompt,…read morereliable, conscientious, friendly, and reasonably priced. Mac, showed up on time, explained what he would be doing and quickly got to work. He explained everything he had found (good and bad) before he moved on to the next. He tested the heat and the AC and cleaned the condenser on the outside unit. He put in a couple of new filters to boot and we were good to go. As always working with Diamond Air was a quality experience. Thanks, Mac.

I had to replace an old Carrier compressor and coil. Diamond Air Services quoted a competitive…read moreprice and was highly rated, so I gave them a call. Anthony inspected my system and made recommendations and offered a very competitive price for a replacement Carrier. His team arrive on time and completed the job in a few hours. They did a great job. I trust Diamond Air Services and I recommend this business.

I've never been more impressed by the Quality of service and the attitude of the people working for…read moreYear Round Heating and Air. From the receptionist to Julian the repair technician that showed up. His show of expertise and troubleshooting was on point. Thank You for providing such a positive experience. All this service without a bill.

My system is a 20 year old system that limps along but still works and I was weighing the options…read moreof a tune up to get through the season or put repair money towards a new system. I sent out inquiries on yelp and Year Round was one of the contractors. They got back pretty quickly but I was unable to take the call for a bit and they were texting and calling a ton, very persistent. In general, the company seemed very friendly, very competent, but their pricing is quite a bit on the high side, and their sales tactics are a bit tired. I don't think they deserve a 1 star for it but fair warning to others to watch out for sales tactics. When I was finally able to field a call, they got a tech out the next day. Tech was very friendly, took amperage measurements of the capacitors and motors and priced out a new capacitor and fan motor for $1700 but mentioned a more senior tech was not far and he could come by and take a look. The more senior tech cleaned my condenser without me asking which, ok, cool, thanks, but that felt kind of like entrapment by doing it without permission so I was a bit wary that it was a tactic. They said that yeah the 1700 fix could get me through the season but that the system was on its last legs and that I should meet with a sales person to talk about replacing. I was a bit wary again, a dedicated sales person is a bit of a red flag. Told them I'd rather not, they then offered to replace the capacitor and the fan motor then and there and if I decide to buy a full system they'd credit that 1700 towards that. Again, I said no thanks (remember, my system technically still works), I'd rather not waste the tech's time if I end up buying anyway, which he hesitantly accepted. The sales person was supposed to come by in the evening and about an hour before they came by the fan on the condenser unit stopped working. I'm not saying they did anything to it cause I don't know for sure, but the timing was a bit too convenient so I'm putting it in my review. I went out and got it spinning again and it has worked ever since. He wanted to check the unit again when he got here and seemed a bit perplexed that when I said it was running fine. After he checked out the unit and we chatted about backyard stuff (guy was very friendly) we went inside and it turned into a timeshare presentation at my dinner table. He had laminated pages in a binder, package printouts, and everything. After some hemming and hawing about the differences between the units he shared prices. $24k for a single stage Lennox system, $27.8k for a 2 stage compressor Lennox system, and $34.9k for a variable rotary Lennox system. I was starting to understand why they were willing to "fix" my compressor at sunk cost with the bet that I would buy. The margin was huge. I asked if that included any duct work, he said no. I was about ready to say no thanks but then he found an excuse to "call their dispatcher" which just about made my eyes roll because this is such a tired sales tactic. TLDR, they "could offer my the two stage for the price of the one stage if I get the work done tomorrow" and that if I said no they wouldn't honor the offer in the future. I said I understood and said farewell. Again, very friendly, attitude seemed good, but there were so many coincident sales tactics that took place that made me feel really uncomfortable going with them.

Replaced two air conditioning units. Provided a fair quote, quality service by explaining options…read moreand best ways to service our needs, and executed a quick turnaround.

We just bought a new house with 35-year-old HVAC systems that needed a complete replacement --…read moreducts, units, relocation, everything. As anyone who's gone through this knows, the HVAC industry can feel like a black hole of information where it's hard to know who to trust. Freddy (the owner of AC King) was highly recommended, and that referral ended up being a game-changer. Within minutes of talking to Freddy, it was clear he had the patience to educate us. He took the time to explain the systems, the differences, and his honest opinion like a true advisor. That conversation alone earned our trust. From that point on, Freddy's responsiveness, expertise, and customer-first approach stood out at every step. This was a big project -- we installed a 4-ton Carrier Infinity heat pump and air handler, redid all of our ducting, and even had asbestos abatement completed beforehand. Freddy guided us through each stage, setting clear expectations and putting us completely at ease. (The abatement team he brought in was also excellent -- clean, professional, and efficient.) On installation day, his crew showed up bright and early and got right to work. They operated like a true team -- focused, coordinated, and clearly proud of their craft. With Freddy's hands-on leadership and attention to detail, they finished this massive job by around 2 p.m. -- we had expected it to take two full days! That saved us valuable time as we were trying to move in on a tight schedule. After getting multiple estimates, we can confidently say AC King offered a great mix of expertise, communication, and fair pricing. Freddy genuinely looks out for your best interests and treats your home as if it were his own. If you're looking for an HVAC company that combines honesty, skill, and true customer care, AC King and Freddy's crew are the real deal. We couldn't recommend them more highly.

We had an issue with the drains in our bathroom, so Hernan came out to service them and did an…read moreawesome job. He was very friendly, professional, and worked quickly to resolve the issue; he gave a thorough explanation of what he was going to do, and I appreciate that he didn't try to upsell or pressure us for any additional services. It was a five-star experience going with All City Plumbing--thank you, Hernan!

From the very first phone call, I had a great experience with All City Plumbing. I spoke with…read moreJazmine, who was friendly, professional, and took the time to listen as I explained that the floorboards in our main bedroom were wet and we were worried we had a slab leak. She scheduled us for the first available appointment at 8:00 a.m. the very next morning. Our technician, Alexis, arrived on time and was incredibly respectful and professional. He walked through the issue with my brother and father, performed a thorough assessment, and clearly explained exactly what was causing the problem. After a brief conversation with my brother, it was obvious that Alexis and All City Plumbing were the company we wanted to trust with the repair. Alexis was extremely knowledgeable and took the time to explain everything he was doing. He even showed us, using a camera scope, that our pipes were clear and free of tree roots. That gave us tremendous peace of mind and ended up saving us a lot of money by avoiding unnecessary work. The quality of service, honesty, and professionalism were outstanding. On top of that, the work is backed by a one-year warranty, which gives us even more confidence in the repair. We will absolutely be calling All City Plumbing again for any future plumbing needs. Highly recommend!

5 stars all the way! From my initial consult with Kash and the install with Henry and his crew,…read moreeverything went as smooth and professional as can be. This is a family owned business and I immediately recognized it; along with the pride and dedication to the quality of work/service they provide. I obtained 4 different bids but their pricing, warranty, and customer service set them apart. THEY'RE IN A LEAUGE OF THEIR OWN! I will strongly recommend them to all my friends and family in the area for any HVAC needs.

Thank you Hush Air Heating & Air Conditioning., I want to take a moment to do a shout out to my…read moretechnician Brian G. Excellent work, professional, on time, reliable, on time are all describing on how my encounter went with Hush., I have put your contact in my contact list as I know you guys are the ones to call for service on all of my properties. I am a very satisfied customer rating this company A+ service, satisfaction guaranteed. HR Rentals, LLC/Raul Cobian

Very prompt and professional . Provided quote very promptly. Recommending him is any one need HVACread more

I contacted several companies before finally choosing Edgar, one of them even offered 1k cheaper,…read morebut because I read a lot of reviews saying they were bad, I didn't dare to take it. Edgar is very professional, he always answers my questions quickly, and he gave me a reasonable price as well and for sure I am very satisfied with the service. I recommend it to anyone who is planning to install or replace AC, don't just look for cheap price, but choose quality, because ac is for a long term. and I highly recommend Edgar for AC installation.

Angel was professional and thorough while doing our ac maintenance inspection. He was courteous and…read moreinformative about the service. He is an asset to Ballards!!

This review is for the customer service and possible discrimination…read more I used the company website to book two separate maintenance services for my primary home and a rental I own. I was requested to provide a credit card for the rental without even knowing what the services or costs would entail, so I refused to provide one and they just didn't show up for either of the scheduled services, nor provided a courtesy call. This morning, I tried to schedule a service again for my primary home (not the rental), and while there were available times on the website, I received a call demanding a credit card again saying my address was linked to a rental. I restated multiple times that the service I was requesting was NOT for the rental and the lady kept bringing up the rental. She finally said she would 'redflag' the rental address, schedule me for my primary home and would check to see if there were available times. She came back in 2 seconds and said there were no available times that she would place me on a waitlist. I informed her there were still slots listed on her website, and she said they are all gone now. I just went back to the company's website scheduling portal and they have several openings as early as 3/6. I feel this lady is discriminating against me or wanting to commit fraud by demanding a credit card without even quoting me on anything or getting details on the service requested. I am deeply disappointed and would caution people from soliciting services from this company. I had been receiving the company's flyer for over a year now and was finally excited to call because of the reviews and pricing listed on flyer. I am shocked at the lady who schedules and the demands for a credit card only to me. I had someone else try to schedule and a credit card was not demanded. I will take my business elsewhere.

Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

We had Rigoberto come out to inspect our AC Vent/Furnace. He was so friendly, understanding, and…read morewas honest about everything. We learned a lot about our current AC system because we were able to ask questions to understand the situation. Inspection price was beyond fair. Edit: I also wanted to mention the process to schedule a time/day for someone to come out was seamless. Customer service was friendly, easy going, but also I received texts/info with Rigoberto's picture during arrival as well. All of this gave me so much reassurance that this company not only cares about your happiness but also your safety which is crucial in this day and age when someone comes to your home. Rigoberto wore booties too and it is always so nice when contractors respect your home.