I'm a returning patient and never had issues with this PT facility until today. I had to fly to…read moreEurope due to a family emergency on the 7th and scheduled my flight last minute on the 6th. I called to reschedule my appointment from the 7th and the appointments that I had scheduled the following week for the week of the 18th and the 25th every Tuesday and Thursday. Fast forward I had to reschedule my flight from the 17th to the 19th of December due to the same family emergency and completely forgot to call on Monday to reschedule my appointment on the 19th. I admit it was the last thing on my mind and only remembered mid flight on Tuesday. Today I was running late for my appointment but on my way when I realized I was not going to make it by 8.15. I called at 8.09 saying that I was running late but most likely not going to make it in 4 minutes. I was more than happy to forgo the 15/20 mts that I was late if they would still have me or I could come in later. No one picked up and I left a voice mail message. Get a message a couple of minutes later saying all my appointments were cancelled and had to call on the day for Availability. I called again and explained that I just tried to call to let them know I was running late but on my way and that I left a voicemail message and I was faced with a rude front of house staff that insinuated that he was there all morning and didn't get any phone call or voice mail message and proceeded to tell me I had a cancellation on the 7th (I rescheduled didn't cancel) and a no show on the 19th and today that's why all appointments were canceled and proceeded to give me attitude when I tried to explain what the situation was, which only left me more aggravated and frustrated than I already was. My deductible has been met this year and all my appointments are fully covered so I was trying to do my best to still make it to my appointments since next year I will have to pay for these sessions . The arrogance and attitude that I got this morning made me want to forgo all my appointments. I will find another clinic next year, for my PT and will gladly pay. Bare in mind that I'm a returning patient that has been to the clinic before without any issues. This is not a reflection on my therapist that was wonderful but a sad consequence of a misunderstanding and how poor customer service impacts patients.

No one wants to go to physical therapy, but life happens. After ACL surgery I needed to find a PT…read moreprovider that was near home and had appointment availability. Now two months into 3x a week routine of going to Crom Rehabilitation I can tell you with a clear conscious that not only do they know what they are doing, and have appointments available, but they care about you and your progress!

I came here to treat my plantar fasciitis. I am a runner and 39 years old and was diagnosed with…read moreplantar fasciitis at the beginning of training for a trail ultra. I finished the training & ultra but had some problems along the way and came here to finally fix my plantar fasciitis. They will help you truly heal from your injury by finding the root issue and fixing mechanics. The active release therapy is also so powerful at getting immediate pain relief.

Highly recommend this place!! I had a neck and shoulder pain and Dr Cadena fixed it after the first…read moresession!!! And his prices are very affordable!!

What began as an injury to my left shoulder almost 4 years ago became a painful, weakening…read morecondition. I had been to physical therapy more than once, had an MRI and then a steroid shot in another city. When I moved to Houston and the pain was worsening and the mobility was decreasing, keeping me up at night and throbbing in the day, I made an appointment with Dr. Brian Banh. He spent time assessing and then treating the shoulder at each of our sessions with plenty of time and attention. He listened to me as I reviewed each week's improvements and added to the treatments each time creating more healing, movement, and strength. Now I'm off to another city and he has given me exercises to condition my upper body so I can continue the process of improvement. Amy, at the front desk, and Dr. Banh are professional and friendly. They run an efficient office but most importantly, they delivered results. My old injury is now not limiting my mobility thanks to HYPE Sports Medicine and I am so thankful.

Dr. Ho LITERALLY gave me my life back! I had fallen against a brick wall and hit my elbow. I was…read morein pain daily from my neck, back, shoulder, down my arm all the way to my wrist. Finally, after a year and a half of dealing with the pain and it and only getting worse, I decided I had to do something. Dr. Ho would tell you I have a high tolerance for pain, but this was unbearable and I would wake up every night in tears it was so bad. I went to Texas Orthopedic Hospital to a shoulder specialist who wanted to shoot me up with cortisone, I'd had X-rays, an MRI, and went to a very well-known neurosurgeon to try and find out what the problem was. I didn't want to temporarily fix it, I wanted to know what was wrong. He said he didn't know why I didn't just get the cortisone shots and walked out of the room. If I wouldn't get sued, I would tell you his name. I couldn't believe it. I'd driven almost two hours to go see him because he came so highly recommended. Needless to say, I didn't go back and was furious! A friend recommended I go to a chiropractor. Her chiropractor in Wyoming recommended two in Houston whom I researched, but saw Dr. Casey Ho had, at that time, 20 five star reviews and was also an acupuncturist. HE'S who I wanted to see. He got me in the next day. Three needles later, ART, and an adjustment, and I walked out pain free...PAIN FREE!!! I'm grateful DAILY that I found him. I've been going to him for eight years now because I tend to be somewhat clumsy, and have taken some pretty bad falls, mainly because of my dogs, but they were completely my fault. Unfortunately, both shoulders have torn tendons. Each time after my appointment, I've walked out with no pain and have full range of motion in both arms . Thank you so much, Dr. Ho. You're my hero.

I have been going here since 2000. I have had one surgery by Dr. Cannon and 3 by Dr. Shah, so this…read morewill be primarily about Dr. Shah even though my experience with Dr. Cannon in 2001 was the same. I am amazed to see so many one star reviews but realize that people are going in with problems that are painful and not always 100% repairable. I have never experienced the staff issues with either Dr. Cannon or Dr. Shah's staffs. Dr. Cannon did my right shoulder in May of 2001 and I was back to original strength and flexibility as before my damage. In 2008, I had my left bicep detached at the forearm due to me thinking that I was much younger than my years playing volleyball. Dr. Shah re-attached it and the recovery was smooth and complete. In 2010, I tore my left medial meniscus in my knee while bowling. I went back to Dr. Shah and again the results were excellent. He advised me that I have a fair amount of arthritis in that knee so to be aware that there could be ongoing issues. We introduced a treatment of SyncVisc not long after surgery and I have not had any issues since. In 2012, I re-injured my right shoulder (old on the outside, young in the mind). This time to Dr. Shah. The recovery was long being in an abduction pillow, however, with excellent phyical therapy downstairs, I was back to 100% being able to do anything that I used to in time. I re-injured that right shoulder again 18 months ago while working overseas (fall in my apartment) and now finally getting the time to get at it. Today, from the time that I checked in until I saw the doctor was 8 minutes! When does that ever happen? I will get an MRI to check current level of damage but would not think of going anywhere else for my surgery.

I am writing to share a disappointing experience my parents had here. As long-time patients, my…read moreparents deserve expected better treatment. In the past years it was not this way and I will say, the physicians have always been kind and patient. No problems there. During a recent appointment, they were unexpectedly informed that they owed money for braces, which had already been paid for. This misinformation was not only confusing but also upsetting. Additionally, the staff's communication was unprofessional. They spoke to my father in a condescending manner, questioning his ability to pay despite his background as an eight three-year veteran. This approach was disrespectful and unnecessary. Our elderly community should be treated with dignity and respect. To make matters worse, my father has reached out to the office manager multiple times but has received no response. This lack of follow-up further undermines our confidence in this practice. He has worked hard, never paid a bill late, from a generation where your word is your bond. I would recommend exploring other options for orthopedic care. We have a fantastic medical center in The Woodlands that prioritizes compassion and respect for their patients. Unfortunately, this practice has not met those standards. ---

I've been going here for the past 3 months, about three times a week, and I couldn't be more…read moreimpressed. After having ACL and LET surgery with Dr. Lowe, I was fortunate to have Kim as my PT. She's incredibly knowledgeable, always knows how to push me just the right amount, and constantly cheers me on throughout my recovery. The communication between her and my doctor has been spot on, which has really helped my progress. When she's not around, I go to Kaleb and he's awesome as well! From the moment I walk in, Eze and Britany greet me with smiles and make the check-in process so smooth. The whole team, including techs - Nyla, Manny, and Isaiah, keep the energy up and are always willing to lend a hand. It's not just the staff--the other patients make this place feel like a community, and we all motivate each other as we work toward recovery. I truly appreciate the positivity and professionalism here, and I highly recommend them to anyone in need of top-notch care!

The product of a therapist's office like this really is a combination of the facility, process, and…read morethe medical care provider. Facility: Large, has the necessary equipment, feels communal, totally fine. Process: This is where I say 3 stars. The appointment booking process was confusing, I wasn't provided an address until I asked for it, and the billing happens (not gets sent, but happens) a full 30 days later, then gets sent out. If you are between insurance plans like me and need this to come through quickly, beware. That said, Ashley at the front desk as well as everyone I've spoken to on the phone are really nice. Care provider: The reason I'm writing is because I was moved by my initial consultation with my physical therapist Sean Harris. HARD 5 stars - I'd give him more if I could. I haven't even begun the meat of my treatment, and I already know. Once in a blue moon you meet someone whom you know truly cares about his work and his sphere of influence, and contributes meaningfully to make a difference without having to explain his reasons. Talk about someone who lives missionally. Even among medical professionals, that could be hard to find, and Sean is one of those people who make you yell, Jackpot - don't let this one go (I mean that as a healthcare provider, but I also hope his wife reads this). I went in because of my back. Long story short, I need to preserve bone density like it's gold and strengthen my back/core/glutes. I could've told you up to that part. But never did I think I'd be discussing at my physical therapy intro session the impact of vitamin D and be recommended to discuss with my other doctors the potential effects of hormonal intake on bone health. He took the time to explain his approach, shared his opinions founded on facts and research (I also noticed on his business card that he's a PhD candidate), and provided insight I never would've thought otherwise. I want to talk more about this time portion, because a busy care provider to talking to you means they are forgoing profit for you. I had booked a certain amount of time, and him going over that is a gesture that earns not only gratitude but also trust - that he really cares about me. There are other ways in which he made a difference, and he did so kindly and almost matter of factly. Hence why I'm championing Sean, unsolicited, at 8:45 in the morning. Needless to say, I'm thrilled for my next session and can't recommend him enough. That probably means it'll be harder for me to book time with him, but a medical professional like him needs to impact more change in people's lives, and I won't hog him to myself :) Thank you, Sean, for making the best impression. Looking forward to the impact!

Make sure you check your insurance benefits before going here. Doctors are great but they bill…read moreinsurance as chiropractic instead of PT so was left with a balance I was not expecting and they were not willing to work with me at all. On top of that, since they billed as chiropractic, they used up my visits for the year. If you do go here I would check your insurance beforehand.

After consulting an orthopedic surgeon for a knee injury, I was told surgery was the only option to…read moreavoid knee pain. As a last resort, I went to Airrosti's Washington Heights location and was seen by Dr. Hurta. After four sessions, and consistency with the prescribed exercises, I have been pain free for over a year. I've resumed all my normal activities of walking over 5 miles a day, spinning, and working out. I have had nothing short of an amazing experience!

Everything, doctor and staff are amazing. Procedure went smoothly and workedamazing. I have used…read moreclinic for about four years and am more than satisfied.

Dr. Chin and all the staff at Pain Relief Associates are helpful, kind, and compassionate. Dr…read more Chin is so smart and brings innovated pain solutions to his practice. I've lived with severe chronic pain for over 25 years and Dr. Chin and his team have helped me regain some normalcy and functionality that I haven't had in years. They actually help provide relief from constant pain. Great physician and staff.

The staff and a doctor which was Dr. Roberts are very friendly and make you feel comfortable being…read morethere just awesome people. I recommend this place of business as 100% awesome.

If I can rate this center 0 stars I would . Horrible customer service. When making an appointment…read moreat this location ASK what pavilion and floor . On top of my appointment being canceled, no one seems to pick up the phone after lunch time .

I've was going to a chiropractor in a different for 3 1/2 months and they didn't do a lot. He's…read moredone so far to help with my injuries & headaches in just 5 sessions.

Absolutely the best chiropractor that I have been too! Great caring service. Prompt, courteous,…read moreand professional. Always on time. In and out quick for people with busy schedules and great location.

First impressions: front office staff is hit or miss on customer service / friendliness. They are a…read morebit disorganized as I've had to give my information / insurance information more than once due to the previous person I guess not saving it? Wait times & experience : first time here we came with X-rays from urgent care and they said they needed to do more, come to find out they needed to do more because they were taking X-rays on a different ( wrong ) part of the body, this increased our wait time by 1 hour- since this was a child I wasn't SUPER happy about that, they blamed it on miscommunication between the admin and nurses. Offerings : they seem behind on the times. Everyone seems to offer waterproof casting but apparently they do not which is a huge disappointment. On a positive note, you can get in quickly to be seen.

I saw Dr Haras Vakil for the first time and was very satisfied without the customer service &…read moreexpertise of everyone at this facility. Dr Vakil was very nice and extremely knowledgeable.