I would not recommend Countryside Animal Clinic…read more My elderly dog broke a tooth on Saturday. I found the piece on the ground myself, and by Tuesday she was eating less, so I took her in for a consultation. The reception staff, vet techs, and Dr. Hayden were all wonderful, and I had no issues with them. The problem happened the next day during the scheduled dental procedure with Dr. Kirstin Bloss. After speaking with the vet tech that morning and clarifying why my dog was there, I got a call afterward saying the procedure went well. When I asked how many teeth had been pulled, Dr. Bloss told me none. I reminded her the entire reason for the visit was my dog's broken tooth. Instead of taking accountability, she argued that the tooth looked old and said she had not been told that part, even though that was the reason for the visit. Her solution was to offer to put my 13-year-old dog back under anesthesia after she was already waking up. As an owner, I was not comfortable with that. What made this worse was the complete lack of empathy, accountability, and communication. When I called back because I felt this had not been handled appropriately, I was directed back to Dr. Bloss. She apologized for the "lack of communication," but showed no real concern and even asked why I had switched vets, then suggested I should have gone somewhere else. That was incredibly unprofessional. When I picked up my dog, I asked to speak with Dr. Mike Bloss. Instead of hearing out my concerns, he defended everything that had happened and told me he saw nothing wrong with how I had been spoken to. He said they could have safely put my dog back under based on her bloodwork, but that was never properly explained to me beforehand. He also said removing the tooth may have been worse than leaving it in, which again was never communicated during the consultation. When I asked why none of this had been clearly explained from the start, I was basically told they were not going to make me happy. What disturbed me most was the tone and attitude I was met with when I tried to calmly address a valid concern about my dog's care. I was respectful the entire time. I did not curse, name-call, or act aggressively. I simply wanted answers about why the procedure I brought my dog in for was not done. Instead, I was met with defensiveness, dismissal, and behavior that made me feel very uncomfortable. Based on this experience, I would not trust Dr. Kirstin Bloss or Dr. Mike Bloss with my pets. The lack of professionalism, poor communication, and complete absence of empathy toward a concerned pet owner was extremely upsetting.

I took my girl Ellie to the Countryside Animal Clinic to see Dr. Hayden Naylor this afternoon. Dr…read more Naylor was very understanding about Ellie's situation with her vomiting, she was very gentle, patient, and caring with my 15 1/2 year old Ellie. Dr. Hayden did a complete health check and gave Ellie Top Notch Care and Ellie took it extremely well and did not get upset being handled by Dr. Naylor and her assistant. I highly recommend taking your beloved dog or cat to see Dr. Naylor. I felt that she actually cared and felt vert sympathetic to my situation. Thank you so very much for your amazing professionalism Dr. Hayden Naylor

My husband and I called separately to schedule two cats for neutering. Neither one of us ever got…read morea call back. The office staff is horrendous and are running that place right into the ground. I have been a customer for about 20 years and remember when the older Dr. Dake and his wife, Gwen, ran the clinic. It was wonderful and they were so caring and compassionate and more importantly available to their patients when an emergency arose. Not any more. Your money is best spent somewhere else. We have taken our business elsewhere. On a side note, due to their inattentiveness after, what should have been a routine teeth cleaning on one of my son's dogs, he died during the anesthesia. They had no sympathy, reasons or excuses. They put him in a cage and left him to die by himself with no monitoring.

Dake Veterinary has been an amazing place for me for the past 8 years. They always go out of their…read moreway to help and make things the easiest as possible. Their prices are always reasonable and I can trust they are giving my dog the best care. My dog got sick the day before my destination wedding. Dake offered to board her for the entire two weeks we were gone. They took care of her illness and went above and beyond to care for her when I was gone. We love 30 minutes away, and it's not always the most convenient, but I wouldn't trade their service.

Doc and Mary have consistently given all the cats I've taken to them great care. I've been a…read morefrequent flier at Doc's for some years now. Doc knows his stuff. He is my FIRST choice for any animal care problem.

From the owner: Small animal careread more

I wanted to express my sincere appreciation for Dr. Jane Flathers and Angel Animal Hospital. I have…read moreused other veterinarians in Springfield but Dr. Flathers stands out as the best. I had two dogs before this dog whom I took to other veterinarians. The contrast between previous veterinarians and Dr. Flathers was pronounced. The last veterinarian did not appear to be as thorough in her examinations, her equipment malfunctioned on our last two visits and she seemed to be unable to confidently diagnose my dog's health issue. Every time I have seen Dr. Flathers I have been very impressed with her knowledge and diagnosis of my pet's problems. I would highly recommend Dr. Flathers and Angel Animal Hospital. I appreciate Dr. Flathers' superior knowledge, abilities and genuine concern for the pets she treats and their owners.

The best staff, Dr. Flathers just makes me feel perfectly at ease trusting her with my best friend…read more:-)

We have trusted our dogs here for years! Staff is very personable, quick, and helpful!read more

I have taken two pets to this vet clinic and overall it's been fine. First I came to have my dog…read morespayed and that was a very seamless process and inexpensive. My experience yesterday was not as satisfying. Unfortunately, after many years, I had to put my other dog down. He's been acting odd running into things and circling. My online vet advised that it's likely he has a brain tumor or dog dementia. My dog did not have any dignity left, and after prayer we decided as a family it was best for him to be put down, When I tried to get him out of his crate to weigh him, so that I could pre-pay, one of the gals in the office asked me what's wrong with my dog. This was a troubling question as it was clear, and she knew, that I was upset, having to have made the question decision to put him to sleep. After he passed away, and I was trying to pay the price that I was quoted on the phone was suddenly doubled. That was troubling as well. This is a situation and grief is difficult. There was a time during sedation that my dog was shaking and appearing to have a seizure and I was not helped. Luckily, this didn't last too long, and I was able to comfort my dog as he relaxed.

This is one of the finest veterinarian facilities I have ever had the privilege of taking my…read moreanimals to. They are kind, well priced and very competent. They recently helped us with a very old dog and were so sympathetic when we had to put him to sleep. They mailed us a card with their condolences and his foot and nose print. I highly recommend this group of professionals.