Mass General Brigham Urgent Care - Brookline…read more I am leaving this review to document a deeply upsetting and unprofessional experience at Mass General Brigham Urgent Care in Brookline on February 7, 2026. I arrived with a near-complete loss of voice and checked in promptly. I waited approximately two hours, during which time multiple patients who arrived well after me were called ahead. When I politely asked the front desk staff about the delay, I was told that "other patients' conditions were more important than mine," without any explanation or transparency. Online appointment scheduling was not available that day, and this is an Urgent Care facility--not an Emergency Room--so this handling was confusing and frustrating. Eventually, a nurse brought me back, took my vitals, and listened attentively despite my difficulty speaking. This part of the visit was professional and appropriate. Unfortunately, the encounter with Megan Phillips, CNP, was the complete opposite. She entered the room and immediately accused me of refusing COVID and flu testing, which was untrue. I was trying--despite being almost unable to speak--to explain that I had no symptoms consistent with either illness and to ask whether, if tests were negative, treatment options or referral for vocal cord inflammation could be discussed. No physical exam was performed. Instead, Ms. Phillips responded in a dismissive and aggressive manner, stating that steroids are only given in "special" cases such as singers or media personalities, implying that I did not qualify. I am a preschool teacher, and my voice is my primary professional tool and my only source of income. There was no effort to accommodate my inability to speak or to truly listen. My husband, who was present, expressed concern about the two-hour wait and lack of evaluation. At that point, Ms. Phillips abruptly said, "If you are refusing tests, I am done here," turned around, and slammed the door shut, effectively ending the visit. Being treated this way while physically unable to speak was humiliating and distressing. When I returned to the front desk to ask for a supervisor or guidance on filing a complaint, I was told no supervisor was available. I was handed an After Visit Summary that contained no documentation of my symptoms, history, assessment, or care, only a list of future appointments--despite the fact that no meaningful care had occurred. After waiting two hours and receiving no treatment, I asked if I could be seen by another provider. I was later told that no provider in the department was willing to see me, that I was no longer welcome, and that I should seek care elsewhere. I was dismissed from the facility without care. This experience was shocking and profoundly disappointing, especially within the Mass General Brigham / Brigham and Women's system, which presents itself as a leader in patient-centered care. I sought help in good faith and was met with hostility, dismissal, and exclusion at a moment of vulnerability. I hope this review prompts serious reflection and corrective action. No patient--especially one who is physically unable to advocate for themselves--should ever be treated this way.

I just left this place. What amazing service and care. From the front desk, to the nurses to the…read morePA. Really impressed. I have come here with my kids several times and don't remember the service and care being this strong. Highly recommend this location

Of all VA hospitals this one is the best one. Hands down, it seems like the newest one out of all…read morethe Boston va's. It's more updated and modern, I love the woman's clinic they are very diverse and a caring community. I can't say the same for Podiatry, but I typically don't have any issues with any of my appointments there. They have a little PX I guess like every other VA does and a cafeteria.

I have had nothing but extraordinary care at both Boston areas locations. I've gone in for simple…read moreto complicated procedures, and I'm overwhelmed by the positive and encouraging attitude by both nurses and physicians. I challenge anyone to find better facilities than these.

This review is for administrative personnel who answer the phones …read more... Absolutely terrible , people dont or wony give their names when asked and it appears there is no accountability for emotes that are just garbage. People come to the clinic because they are sick. Stop treating people like you are being bothered .... I'm so sick of the terrible service through adult diabetes center. My clinicians and medical professionals are fantastic and maybe the administrative.

Joslin Diabetes Center is very important to me. I started using their educational resources in 1972…read morebecause my husband had childhood diabetes. They provided me with information I needed to help me protect him in case he had an episode from his diabetes. Plus I wanted to know how to administer his insulin if necessary. Little did I know many years later I would have diabetes. Once again I contacted Joslin Diabetes Center for resources and tools to help me keep my Type 2 diabetes under control. I still have a folder of valuable information they sent to me. Now I go to their excellent website. American Diabetes Association is the most well known resource on Diabetes. I just want to share another valuable resource with anyone interested. Since I used Joslin Center for help so many years ago I am partial to this nonprofit organization.

I came in one night with severe, significant abdominal symptoms I had been experiencing the entire…read moreday. With the highly regarded GI department within the whole BIDMC network, I decided to give the ED a try rather than traveling a little further. I was very impressed with how taken care of I was - they had phone chargers available for me to keep my family updated and took my pre-existing conditions very seriously. I was in a positive pressure room with notices to be mindful of my compromised immune system/other factors. The nurses and transport team members who took care of me were very wonderful, as were the residents assigned to my case. While I quickly got symptom relief, I was discharged following tests/imaging that came back as nonemergent. This made complete sense, but I never got clear follow-up from anyone about abnormal lab work or anything. Even the nurses discharging me seemed confused about this. They also sent me home at about 3am, which was a little frustrating as I wasn't given clear information why. My levels plus it being the middle of the night should have warranted an overnight stay, and I never got a major follow-up from anyone which was a little irritating. I ended up talking further with my specialist about everything. Overall, I appreciated how well I was taken care of, but had a subpar experience with communication from the team taking care of me.

Discharged with unresolved chief complaint. Doctor's getting mad over questions. I didn't receive…read moregood care as I left with the same, unresolved issue I came in with.

I hope no one comes here. But coming here with family members was a very positive experience. The…read moredoctors and all staff were so professional and kind. I loved the Quiet Room here. It's for meditation and prayers. When you or someone beloved to you gets sick, you heart becomes tender and you start to question the basic important questions, why are we here? What's the purpose of life? If you still have a leftover normal inner instinct, God will guide you to the truth. The care here is multidisciplinary for patients with cancer. Very pleased with the staff here.

I am trying to get a consult appointment for my sister who was just diagnosed with Stage 3 breast…read morecancer and every time I called or they called me it was for insurance and payment information. Even after I provided the insurance details and told them they can mention self pay because I would like to know how far out are the provider consults actually booking and whether it was worth for us to hold off treatment until we get the consult since otherwise I will not need the appointment - they only want me to speak with financial counseling first about payment details and understand what is involved in self pay. I keep saying the same point ie there is no point for me to go through this if the consult is not happening immediately. A total waste of my time and my emotions wasted. They are only interested in money. Feel free to read on breast cancer forums.

My Mom was a long term resident on the 2nd floor. The nurses, CNA's and unit coordinator, Nancy…read moretreated her like they would their own Mothers. She enjoyed activities like bingo, outings to Castle Island and the New England Aquarium and Fenway Park. The food was awesome. She could not have received better care anywhere!

The uncomfortable truth: nobody wants to stay in a nursing care facility. They'd rather go home. I…read morehad an acute infection that required surgery, 6-weeks of I.V. antibiotics and physical therapy. Top notch physical therapists here. No one stared over my head reciting canned lines. They took a genuine interest in my goals and plotted continually towards my success. I felt empowered to test my limits within the confines of safety. The food was good. Visitors were impressed when they came by. I was assigned an incredible doctor who was very knowledgeable with years of practice under her belt. Despite the cultural pitfalls of the general lack of privacy one must endure to survive a nursing facility, the staff really did the work to try to make things go as smoothly as possible. It was clean. No bugs or rodents. I never had anything stolen. I would definitely recommend Sherrill House.

I agree with all the reviews that are saying that this is a horrible company owned by Frank and…read moreMicheal Valentino. I just saw their worker the other day (May 2, 2026 at 4:37pm) towing a car with their leg out the window. A very unsafe way to drive even at a stoplight (mind you he kept his leg out on the window even after the light turned green). I hope they are proud as people because I would be ashamed if I were them.

For anyone who wants to report how they have been scammed by this place to the state:…read morehttps://www.mass.gov/how-to/submit-a-towing-response-report I left my car parked for literally 2 minutes to bring stuff into my own building and they were driving it down the street as I came out. I yelled to them to ask them to stop but they ran through 2 stop signs to get away from me.