Mass General Brigham Urgent Care - Brookline…read more I am leaving this review to document a deeply upsetting and unprofessional experience at Mass General Brigham Urgent Care in Brookline on February 7, 2026. I arrived with a near-complete loss of voice and checked in promptly. I waited approximately two hours, during which time multiple patients who arrived well after me were called ahead. When I politely asked the front desk staff about the delay, I was told that "other patients' conditions were more important than mine," without any explanation or transparency. Online appointment scheduling was not available that day, and this is an Urgent Care facility--not an Emergency Room--so this handling was confusing and frustrating. Eventually, a nurse brought me back, took my vitals, and listened attentively despite my difficulty speaking. This part of the visit was professional and appropriate. Unfortunately, the encounter with Megan Phillips, CNP, was the complete opposite. She entered the room and immediately accused me of refusing COVID and flu testing, which was untrue. I was trying--despite being almost unable to speak--to explain that I had no symptoms consistent with either illness and to ask whether, if tests were negative, treatment options or referral for vocal cord inflammation could be discussed. No physical exam was performed. Instead, Ms. Phillips responded in a dismissive and aggressive manner, stating that steroids are only given in "special" cases such as singers or media personalities, implying that I did not qualify. I am a preschool teacher, and my voice is my primary professional tool and my only source of income. There was no effort to accommodate my inability to speak or to truly listen. My husband, who was present, expressed concern about the two-hour wait and lack of evaluation. At that point, Ms. Phillips abruptly said, "If you are refusing tests, I am done here," turned around, and slammed the door shut, effectively ending the visit. Being treated this way while physically unable to speak was humiliating and distressing. When I returned to the front desk to ask for a supervisor or guidance on filing a complaint, I was told no supervisor was available. I was handed an After Visit Summary that contained no documentation of my symptoms, history, assessment, or care, only a list of future appointments--despite the fact that no meaningful care had occurred. After waiting two hours and receiving no treatment, I asked if I could be seen by another provider. I was later told that no provider in the department was willing to see me, that I was no longer welcome, and that I should seek care elsewhere. I was dismissed from the facility without care. This experience was shocking and profoundly disappointing, especially within the Mass General Brigham / Brigham and Women's system, which presents itself as a leader in patient-centered care. I sought help in good faith and was met with hostility, dismissal, and exclusion at a moment of vulnerability. I hope this review prompts serious reflection and corrective action. No patient--especially one who is physically unable to advocate for themselves--should ever be treated this way.

I just left this place. What amazing service and care. From the front desk, to the nurses to the…read morePA. Really impressed. I have come here with my kids several times and don't remember the service and care being this strong. Highly recommend this location

Of all VA hospitals this one is the best one. Hands down, it seems like the newest one out of all…read morethe Boston va's. It's more updated and modern, I love the woman's clinic they are very diverse and a caring community. I can't say the same for Podiatry, but I typically don't have any issues with any of my appointments there. They have a little PX I guess like every other VA does and a cafeteria.

I have had nothing but extraordinary care at both Boston areas locations. I've gone in for simple…read moreto complicated procedures, and I'm overwhelmed by the positive and encouraging attitude by both nurses and physicians. I challenge anyone to find better facilities than these.

This review is for administrative personnel who answer the phones …read more... Absolutely terrible , people dont or wony give their names when asked and it appears there is no accountability for emotes that are just garbage. People come to the clinic because they are sick. Stop treating people like you are being bothered .... I'm so sick of the terrible service through adult diabetes center. My clinicians and medical professionals are fantastic and maybe the administrative.

Joslin Diabetes Center is very important to me. I started using their educational resources in 1972…read morebecause my husband had childhood diabetes. They provided me with information I needed to help me protect him in case he had an episode from his diabetes. Plus I wanted to know how to administer his insulin if necessary. Little did I know many years later I would have diabetes. Once again I contacted Joslin Diabetes Center for resources and tools to help me keep my Type 2 diabetes under control. I still have a folder of valuable information they sent to me. Now I go to their excellent website. American Diabetes Association is the most well known resource on Diabetes. I just want to share another valuable resource with anyone interested. Since I used Joslin Center for help so many years ago I am partial to this nonprofit organization.

Accompanied a friend to the ER and thought the staff saw her in a timely manner in 1.25 hours. This…read morewas a weekday daytime. The providers also took her seriously and didn't dismiss her concerns, a problem she ran into at another ER in the city. It was easy getting here with a short walk from the green line. The triage gave an accurate wait time as well. It was great seeing how attentive the resident and attending was for my friend. This ER seems to get a bad rap, but this was a good experience from a visitor standpoint.

I came in one night with severe, significant abdominal symptoms I had been experiencing the entire…read moreday. With the highly regarded GI department within the whole BIDMC network, I decided to give the ED a try rather than traveling a little further. I was very impressed with how taken care of I was - they had phone chargers available for me to keep my family updated and took my pre-existing conditions very seriously. I was in a positive pressure room with notices to be mindful of my compromised immune system/other factors. The nurses and transport team members who took care of me were very wonderful, as were the residents assigned to my case. While I quickly got symptom relief, I was discharged following tests/imaging that came back as nonemergent. This made complete sense, but I never got clear follow-up from anyone about abnormal lab work or anything. Even the nurses discharging me seemed confused about this. They also sent me home at about 3am, which was a little frustrating as I wasn't given clear information why. My levels plus it being the middle of the night should have warranted an overnight stay, and I never got a major follow-up from anyone which was a little irritating. I ended up talking further with my specialist about everything. Overall, I appreciated how well I was taken care of, but had a subpar experience with communication from the team taking care of me.

We recently came here to get a second opinion on a diagnosis for my husband…read more The place was very busy and we had to wait to see our doctor at the agreed upon appointment time, but once the consultation happen, we were given clear and concise information. No rushing during the consult and the doctor was very respectful and patient. They are one of the top cancer centers in the world. They treat their patients well.

I hope no one comes here. But coming here with family members was a very positive experience. The…read moredoctors and all staff were so professional and kind. I loved the Quiet Room here. It's for meditation and prayers. When you or someone beloved to you gets sick, you heart becomes tender and you start to question the basic important questions, why are we here? What's the purpose of life? If you still have a leftover normal inner instinct, God will guide you to the truth. The care here is multidisciplinary for patients with cancer. Very pleased with the staff here.

My Mom was a long term resident on the 2nd floor. The nurses, CNA's and unit coordinator, Nancy…read moretreated her like they would their own Mothers. She enjoyed activities like bingo, outings to Castle Island and the New England Aquarium and Fenway Park. The food was awesome. She could not have received better care anywhere!

I was a patient at Sherrill House in Boston from July18 until August 16 and left because I had a…read moreviral infection which caused heavy coughing and chest pain and I needed to go to the emergency room and the staff wasted a lot time instead calling me a ambu lance they waited more than half hour before calling me a ambulance and I was admitted and stayed in the hospital for seven days because the people who was to take care of did not do their job. Now they are trying to cover it with wrong information so whatever you do never let anyone admit you to the 4th floor of Sherrill House because you might never leave. So consuner beware.

A wonderful towing company, Robert's Towing provided me a much-needed service when they pulled some…read moremoocher who was illegally using my off-street parking spot while I was vacationing during the summer season. The driver was a tad gruff, but got the job done quickly and efficiently, which I have to respect and admire. It seems like towing companies get a lot of unnecessary flak from people who always think they're in the right, regardless of the situation. I'm from out-of-state, and have never had a problem with any towing company, much less Robert's - I simply take caution to avoid fire hydrants or seemingly illegitimate parking spaces. Thank you, Robert's Towing, for protecting my parking space and allowing me to use my paid-for spot when I came back from vacation.

PLEASE DO NOT PARK YOUR CAR at the Speedway or You WILL be towed…read more I stopped by the speedway gas station today to pump some gas and thought I would park my car here to pick up some food across the street. I swear it was less than 2 minutes I came back my car was already locked up by a tow truck and was about to be towed away. Paid 65 dollars in cash and the guy released my car at the end. Now seeing all these negative reviews about the towing company and the speedway gas station I have nothing more to say but to leave this review to warn others.