I have dove on this boat many times. The diving is typically good, but the captain and owner…read more(Sandy) has a very short temper and when angry conducts herself in an unprofessional manner. On a dive in July 2022, I accidentally forgot to take my safety marker into the water, and my dive buddy (who also forgot his marker) and I surfaced about a half mile from the boat. We were spearfishing, and 3 sharks were circling, and another boat came by. We were not given instruction prior to this dive on what to do in a situation like this, so we climbed on the other boat and asked them to take us back to the charter. When Sandy realized what happened, she absolutely went ballistic, saying "get off that ****ing boat right now. Get your *** back over here" and several other things. When I got back on the dive boat, I apologized and basically just let her keep on yelling at us. I have also seen her on many occasions be very harsh and rude to Vicki, who also serves as a captain on the boat, and sometimes is also a Divemaster in the water with us.
I guess I am a glutton for punishment, because on September 2, I went on her boat again (my wife, who had witnessed the first fiasco, thought I was crazy). On my second dive, I accidentally forgot my surface marker (again). I couldn't believe I made that mistake again, and I was very upset with myself. I shot a barracuda, intending to eat it, but it turned out it was over 36", so it would not be good to eat. It was still a legal fish (as a trophy), but I shot it with the intent of eating it. When I got back to the dock (Sandy was not on the boat that day), she cursed me out again for forgetting my safety sausage a second time and went on and on. It's not like I didn't feel bad enough already, and because I had my 4 foot speargun, the boat was able to find me with no accident. At the time, I just let rant go.
After thinking about it a day or two, I e-mailed Ocean Quest and told her how I was very disappointed with how she behaved and how I didn't think it was ever OK to curse a customer out. I even told her that if she had simply said, "Matt, if you do this again, you can't dive on my boat", I would have been fine. It was after all my mistake, and a potentially very dangerous one that would put myself at risk. However, when she didn't even have the courtesy to respond after a couple of days, I decided it was time to write this review. It appears my review has been removed, so I will keep posting it until I receive a simple apology, as I want others to be aware. I have at least 4 dive buddies who likely will not use her again after this latest incident.