I have been making purchases from Kay Jewelers for over 20 years, so with that being said I own…read moremany pieces of jewelry that's needed service, repair, or upgraded. I have been to this location many time with only receiving excellent service in comparison to one other out of state location. So I continue to go to this location because of the excellent service I am provided everytime.

very disatisfied with repair of my watch - took three months to get it reparied and they took 50.00…read moreoff the repair price and thought i would be happy. Gave them a second chance and called corporate they did nothing. the watch costs 3000 when i bought it. I was treated poorly and will never shop there again.

We called here to see if we could have a brass bell engraved. They were confident in their answer…read morein being able to engrave it so we dropped the bell off with them. We called to check on the bell and first were told the girl who could work on it didn't come in until 10 one morning and they would call us with an update. I'm sure there was some confusion with myself calling and my husband being the person they called back however, after we called to check again on the bell, we were told that they engraved it, didn't like how it came out, buffed it, and would be re-engraving it. Once again, when we called to check on it, we were told that the girl that did engraving didn't work on Mondays. Then, next thing we know, they are telling us they can no longer engrave it. I understand that unpredictable situations occur and perhaps my perception of the experience is a bit different, but we were told they could do something and then after apparently doing work, could no longer perform the service requested. It just felt a bit off... everyone was friendly when we would call so nothing against the employees, just ended up being a situation that set us back on this project (a gift) a few weeks longer than we would have liked and just seemed like we were being given false information.

I just bought my wife a set of rings here for our 25th anniversary, the staff was so helpful and…read moreaccommodating. I'll never go anywhere else this is the place for me from now on. Thanks again to all at the store!!

Stewart watch repair is terrific. Great repairs. Fabulous people! I wouldn't trust anyone else.read more

From the owner: We make custom jewelry, jewelry repair, and appraisals. We are closed temporarily for 6 months due…read moreto health issues and backlog of jobs. As we complete each of your items we will call you to schedule a time to pick up. Thank you for your patience. Stewarts Northeast Gem Lab

VERDICT: AVOID, unless you're looking for gruff men, sarcastic "service", and overpriced coins.read more

I'm not sure where to start.. Ill just present the situation and let the reader decide…read more About a week ago I walked into this store in an effort to come across a capsule for a coin that I had just received as a gift. The coin that I had received came in a capsule (mint condition), however I was looking for one that was just a bit tighter so the coin didn't rattle in the capsule. After walking in with the coin the owners proceeded to open the capsule (keep in mind that at this point the coin is still a mint condition, never been touched, $300 coin.) After opening the capsule and touching it with their bare hands we proceeded to try and find a tighter case. They forced the coin in a capsule and was then unable to get it out. From there, pliers were used to forcibly remove the coin from the undersized capsule. Since there were multiple different capsules out, with little organization the owners quickly lost track of which capsule top belonged with the bottom. The end result was they forced the bottom of the original capsule onto the top of another capsule. I told them this is what I thought was happening, yet he still proceeded to shatter the capsule. From here it was determined that the capsule I was seeking was not available in this location, yet I had no capsule to put it back into to protect it. Needless to say I was quite unhappy at this point. The owners rigged up a bubble wrap contraption to hold the coin during the ordering process, and I left. The end result was a broken original capsule, a bubble wrap rigged box to hold the coin, and fingerprint/scratches all over my brand new, beautiful coin. When returning today to pick up the capsules, one of the owners tried to state that he had in fact broken one of his capsules and not mine. (despite the fact that I walked in with the same bubble wrap contraption I had left with 4-5 days prior.) The other owner, however, felt this was fair and simply gave me the new capsule as a replacement of my original one. I purchased a second one as a backup. So now my coin is encapsulated safely in the capsule, however it can no longer be considered mint because of the superficial scratches all over the face of the coin :-(. The owners are very friendly and approachable, however unfortunately the professionalism isn't even in the same ballpark for coin collectors. Buyer beware.

Boring And Its Time to change up the music…read more I have a wide variety of musical interests But Syrupy grandpa Lawrence Welk hits are not cutting it. Try catering to shoppers under the age of 70 And maybe you'll get more traffic I felt like I got sucked into Steven Kings "The Shining" time warp

Great antique mall across the river from Waterville. Very large with two levels. Some cases, but…read moremostly booths with items you can look at yourself. Great location with plenty of parking. Nice clean place. Wonderful assortment of antiques from comic books and bean boots to watches and glass. Take your time and look at everything. Fun with something for everyone. Prices are good, not super high. Stop in.

I really don't have words I paid 90 for a gem id and they gave me back a stone that was not my…read morestone .

I ordered a necklace from this company online and shipping was fast. The necklace was beautiful and…read moreyou could tell that the craftsmanship was of extremely high quality, but it was just smaller than I expected so I contacted customer service and ended up shipping it back to the store. While I didn't end up keeping the necklace, the entire process was very easy and the online customer support was probably the friendliest, most helpful, and easy-going that I have ever dealt with. I truly appreciate how much this company prioritizes their customer service and communication, it is probably the best out there. Because of this experience, I highly recommend others to work with this company. Customer service and support is definitely their priority. *the online customer support representative that I communicated with was Logan Boucher*

Great inventory - something for everyone, inexpensive, charming, heartwarming, sooooo many things…read moreto look at you'll need an hour and the ladies at the front desk can help guide you to what you seek. Next to White Duck so you can sneak your holiday gifts in the trunk while your husbands/boyfriends sit at the bar and wait for the table.

The store known as Lakeside Antiques is NO LONGER in business. It changed hands 4 or 5 years ago…read moreand then again more recently. It is now known as Route 202 Antiques & Flea Market. It is a great place to wander around. Lots of interesting vendors here now and the employees are friendly and helpful.