Spoke with manager Laura today, about the treatment of my elderly mother who called to make an appointment for herself. Laura apologized for the treatment and affirmed that this would be addressed in a staffing meeting. Thank you Laura for the apology and the acknowledgement for improving positive patient experiences and better communication as well as outcomes. read more

The staff is extremely rude and lacks communication and compassion especially when you have kids with special needs. Make sure if you choose to go to this place do not ask questions because they will bite your head off. The worst place I have ever been to I would rather scratch my eyes out with rocks than go here again. read more

Dr. Kevin Broome was extremely nice and made me feel comfortable. I got an appointment within an hour on Christmas Eve that never happens anywhere. I thought I had pink eye when in fact it was just allergies front desk person Tracy said come right over as they were gonna be closing early. He gave me confidence that my eyes were OK and I did not have an infection and that I should just go and enjoy my day because everything was good. Everything was explained as it went along, which went pretty fast. They did the pressure in my eyes. They checked for scratches cornea, and then a doctor came in and gave me another thorough exam. When I left. I felt confident that my eyes are OK. I called the places well actually my daughter called for me. Everybody was telling me sometime in January and February and my daughter who cares about me so much told him she was worried about me having pink eye or an infection. I couldn't see out of my one eye when I woke up. Thank you so much Dr. Kevin Broome. Plenty of parking, especially for handicap. read more

Daytona Eye Center - Entrance to office plenty of parking - Optometrists Near Me - Daytona Beach, Florida

The optometrist gave me a contacts prescription that was only good for distance and I could not even see my desk or anything around me clearly. I had to go back to get the contacts adjusted. The optometrist was rude to me in the waiting area and told me to go back and sit down after calling me. She clearly did not want to deal with the adjustment. I was so embarrassed and shocked at the treatment. I have insurance and make the copayments as well. I am not on Medicaid. I can imagine how she treats the patients on Medicaid. She was treating me in a demeaning way that was not the standard of care for patients. When it comes to vision care, it is essential to have a prescription that allows a person to work, drive, work on computers, read, etc. If the prescription is not working, it is up to the optometrist to figure out the solution, instead of treating the patient like they are the problem. I will not go back and neither will my family. read more

This place is fantastic! My experience has been a very pleasurable one. My examination was through and the staff is top notch! I recommend this center for all your eye glass/contact needs. read more

I received a thorough eye exam in Feb 2023 . A diagnosis of Fuchs dystrophy was detected 3 months after an eye exam at vision One in port orange , my right vision was poor and decided to go here , that's when the diagnosis and recommended treatment was given The staff front desk and opticians are top notch read more

My family and I have been going to Daytona Eye Center for years and they have provided excellent service. I recently experienced an eye emergency. They got me in immediately and discoved that I had a very serious corneal ulcer and needed to see ophthalmologist. Dr Broome's assistant, Dawn, went over and above to get me an appointment the same day with a specialist in Orlando. I'm very thankful to have people to guide me through this crisis. You will not find more a dedicated and caring staff! read more

I have been coming here for 10 years. I like this location because you can walk in instead of making an appointment. The doctors are always nice, even when having to do exams on all 4 of us at the same time. They are fast in getting the glasses back to you because they do most of the work in shop. They keep contacts in stock so they don't have to order them and you can pick them up same day. Their selection of glasses surpasses other locations. read more

Daytona Eye Center - Optometrists Near Me - Daytona Beach, Florida

Only giving one star cause i have to but they don't deserve it. waited 1 hr. before being seen on hard wooden chairs that should have been reserved for someone's kitchen the doctor did not do a normal exam at all it all seemed very rushed the doctor put extra dilation stuff in my eyes and then walked me half blind to some very rude woman sitting at a small desk who proceeded to try and sell me frames. I explained i wanted to use my old frames they were very expensive and i wanted to keep them. She very loudly said we don't do pof.s like i should know what that was I told her i was done got up and left and the doctor never released my exam results to me reporting them to the local health dept. read more

Went to get new frames and lenses as I had to wait until June to get an appointment. My insurance allowed me to spend $400.00 they said to get 2 pairs.. Upon my arrival the ladies at the desk were busy with their chit chat, so I interrupted I asked about frames they showed me the 3 sections I could chose from. After picking out 3 frames from the limited selection I showed it to the tech who was supposed to be helping me. She said I could one have one pair as their frames were designers and more expensive. I told her I never heard of these designers and that my insurance company authorized 2 pair. She became rude and said sorry only pair so I'm told her to keep them and I would go elsewhere. I have going there for over 20 years but the last 6 years the people at the desk have become more rude. read more

This eye center is awesome. The doctor takes his time with the children and the nurses are very helpful (even at the end of the day when I know they want to go home!) Everyone treats you with respect and makes sure you're happy with your choice of frames. My daughter lost her frames and they're doing everything they can to get us a new pair asap. They have a special buy one pair get one for $25-50. Now if we lose our frames we have a backup! read more

The staff works hard to get you in as soon as they can. Yes, it is hard to get an appointment but that's because the doctors are good. Ye, you may have to wait but that's because the doctors are thorough in what they do. So, maybe we have to wait to get an appointment and maybe we have to wait in the lobby for half an hour to see the doctor. At the end of the day, the doctors, technicians and staff are doing a great job. read more

Not only did I have to call multiple times to get an appointment, but when I finally came in, I had to wait for over an hour past my appointment time. read more

I have been going to this location for over 20 years, and have always been very satisfied. The only reason I'm not giving five stars is because they do tend to get too busy for the staff to handle and get backlogged during peak times. However all of the doctors are great, and I love their contact lens drive through window, so I can pick up my lenses without even getting out of the car. The also have quick turnaround times for glasses because they make them onsite. They also have convenient evening and weekend hours so I don't have to always take time away from work for my appointments. I wouldn't go anywhere else! read more

I sincerely wish I was able to give NO stars! I had 2 pair of glasses and had broken both of them, I called for an appointment and the first time I called I explained that to the girl and she sounded very distressed and asked if she could call me back, which was fine with me. She finally called me back and I gave her all of my insurance information and made an appointment for myself AND for my husband as well. It was a 2 week wait. The day of the appointment, my husband arrived before I did because I was having an mri the same day and when he arrived, the girl at the desk told him that he did not have an appointment and she wouldn't let him take my time slot, etc. My mri ran late and I was unable to make it that day. I, then, called and rescheduled my appointment and **I really want to stress this point**, I GAVE MY INSURANCE INFORMATION AGAIN!** I had to wait 2 more weeks for another appointment time. The day of my appointment, I was running a few minutes late and my husband called to let them know, only to be told this... "WELL WE DO NOT TAKE YOUR INSURANCE ANYWAY, SO SHE WILL NEED TO FIND ANOTHER DOCTOR"!!!! Are you kidding me? Why did the office staff NOT have the courtesy to at least let me know when I gave them my insurance information the FIRST or SECOND time, or take 2 minutes to call me back and let me know that they did not!!! In my words, UN-FREAKIN-BELIEVABLE!!! I am sure that the Broome's would not want their office run in this way!!! I used to got to Eyesavers which is owned and operated by the same people, however the wait for an appointment there was even longer because as they told me, they only had one doctor at the time, and that is the reason I scheduled my appt. with the Daytona office. I WILL NEVER EVER MAKE AN APPOINTMENT WITH THIS COMPANY AGAIN!!!! VERY UNPROFESSIONAL staff! HOW HARD IS IT TO PICK UP THE PHONE AND DIAL 7 NUMBERS TO LET SOMEONE KNOW THAT THEY NO LONGER ACCEPT THEIR INSURANCE????? ABSOLUTELY ZERO STARS!!!!! What is wrong with people these days? Is it just me, or is this happening to others? NOW, looking at a few other 1 stars, looks like it is a pattern. IRRESPONSIBLE STAFF! NEVER AGAIN! read more

Please do not go here. I had the chance to work with the company for the past year. The Daytona location is unorganized and they can't keep up with the work. The Eye Techs who put your order in can never seem to get the Rx correctly after the Dr writes it. The Doctors there are great, the contact department and all who work in it are great. Get your Exam and contacts there,but order glasses elsewhere. If you would like to try any of the other stores..I would recommend the Port Orange or Ormond store. Best of luck to you! read more

Best service,nicest people, huge choice of frames! I will not be going to another eye center. Thank you all for your help. Merry Xmas and Happy New Year read more

Never been to an eye doctor before. The wait time was a little long but they were pretty busy. The doctor was nice and took his time answering my questions. Turns out I needed glasses. The ladies where really sweet and let me take my time picking out frames. They even gave me some good opinions on how I looked. Cant wait to pick them up. read more

Made 3 appointments (2:30,2:45 and 3pm) for myself and my children as new patients. Got there at 2pm, filled out insurance paperwork and by 3:30 still waiting to be seen. With 2 doctors on staff, they had taken several patients before us and kept telling me we were next. Another lady was there with her 3 kids and I heard one staff lady tell her how they will squeeze in her 3rd child even though his/her appointment wasn't until the following day and they were called in right away. After several other patients who clearly had appointments after us were seen before us, I decided to take my business elsewhere. They do take care of existing patients, but new patients are certainly at the bottom of the barrel. read more

The one star is only because the Dr is fantastic. If I actually documented the lack of service, treatment, and sheer disrespect I received on my recent experience, it would appear to be embellished or simply made up. Awful awful awful, and awful ... read more

They say they take walk ins in realaty they take walk ins if they have no other patients. I spent over an hour. Four people ahead of me. I sat as seven other patients entered and was seen. After eleven other patients were seen I left. read more

I insisted my husband take my son to Daytona Eye Center because when I lived here previously (back in the 90's) that was the place to go. Plus they were in the network for my insurance through my state job. My husband and children go there for the exam 15 minutes early. An hour later in after sitting in a loud waiting room full of less than decent people, they got the eye exam done but left without getting my son's glasses ordered. We all returned on Saturday to order his glasses. I was "greeted" by an old woman at the front desk who didn't even look at me when she grumbled "can I help you?". I explained my son had his exam the other day but didn't stay to order his glasses and we needed to order his glasses. She grumbled back "what's his name and do you have insurance?" I told her his name and that we have Humana state employee insurance. She said "fine. you can go look at the frames while I pull his chart". I asked her if she could point me to the frames our insurance covers. She snapped "I don't know what your insurance covers! The frames have colored stickers on them. Just compare the stickers to the price lists!" Ok, well then..... so we tried to figure out where the mens vs womens vs childrens frames were located as they are not labeled. The stickers were on the insides of the frames. Unfortunately, my son and husband are color blind so they could not figure out which colors were which and most were, of course, the more expensive color stickers from what I could tell. We finally found a decent pair of frames after 30 minutes of looking and took them back to the front desk to ask if anyone could help us. The old woman was no where to be found and none of the other four employees had a clue who we were. They asked if we'd signed in. I told them we weren't told to sign in anywhere. I said we've been here for 30 minutes already and no one has helped us. They snapped back "we don't know what you're here for!" Finally the old woman who had grumbled at us when we came in said "They're just here to pick out glasses." I said "yes, we found a pair of frames." She said "Well, I can't find his chart!" By that point, I was so freaking frustrated, I just replied "We're out of here! We're going to Walmart!" Which we did as the group of misfit employees yelled back at us "So, you don't want any glasses here?" My husband was so flustered at that point, he responded by telling them where they could promptly stick their glasses. We went to Walmart, were immediately greeted with helpfulness and respect, walked to the well marked frames for men, had an associate stand by us as we chose frames then immediately took us to a desk to pick the types of lenses we wanted. No, walmart does not accept Humana however, I paid $137 for a nice pair of transitions glasses with nice frames and a year warranty. My insurance will reimburse me. I won't even bother with Daytona Eye Center again! I got the distinct impression that Daytona eye Center is geared toward Medicaid recipients and Welfare families only. The building was falling apart and the employees had absolutely no customer service skills. It's the last place on earth I'd recommend anyone go to for glasses and definitely don't take your children in there! read more